I have been looking for a particular piece of furniture for a while, I've been to about 10 stores!…read moreI was so happy that right when I walked in I saw exactly what I was looking for and even cuter than I thought I'd find! They had a good selection of furniture and a ton of beds for a really great price. Service was fantastic, he helped me carry and load the piece of furniture into my car for me. I was in and out of that place in 10 mins! I'm so happy I stumbled upon this place I would have been searching forever! Thanks again for the help!

Amazing store. Have the privilege to work with Javier. He was honest. Quick and very reliable. Was…read moregoing to order from Ashley's furniture store but Javier gave me the exact same items I wanted for a much lower price. Answered all questions I needed. Was transparent and very efficient. AAA+ all around. Highly recommended.

We came here for a quick walk after celebrating a BIRTHDAY LUNCH next door at Shabuworks! And…read moreunexpectedly, we also had to use the RESTROOMS which were pretty clean by the way... After using the restrooms, we started BROWSING. The walkways were a bit narrow so if you see incoming traffic by pedestrians you will have to squeeze by each other quite UNCOMFORTABLY!... SERVICE: There's no greeting and I didn't see any staff in sight except at the cashier. It looks like everyone is focused on getting the job done and DONE on out of here! SELECTIONS: 5/10 I was shocked to see sofas that are slightly damaged and/or have STAINS on them still going for almost $1,000! And that is a RED FLAG for get the hell out of here! Now I know why it's called CRATE and BARREL OUTLET!... Because LET us get on OUT of here!!!!!!!!

This place is a great place for get larger furniture, such as couches and tables for a discounted…read moreprice. It's a warehouse atmosphere with large furniture items that are not sellable at full price. Items are sold AS IS and there are multiples sales here and there. It's worth checking out and I love coming here when I am in the area. Customer service has been great in my opinion. If you're looking for a particularly pricey item is a good place to shop. The smaller kitchen items though aren't as much at a discount and frankly many of the smaller items are at regular price which is disappointing. Great for larger pricey pieces, not worth it for other kitchenware and home decor.

I just want to give many thanks to the phenomenal employee, Nikki. I went in yesterday after work…read moreabout 5pm, an hour before they closed. Which.. never enough time as I'm a slow browser. I just moved into a new home and was grabbing a couple decorative items for my dining table, kitchen and living room. I don't have an eye for designing spaces but really want my space to feel elevated, as if I had a designer come in and work their magic. Nikki was beyond fabulous. She was so genuine in helping me find items that felt like me, was so understanding of my price range, not pushy or salesy, so lovely! She stayed with me a bit after close to make sure I would walk out with forever pieces that I will love for years to come. I will totally do my shopping here for my home, gifts for family and friends, and more. They have the most darling options, and prices are totally fair. Checkout my photos to see some of my perfect finds!

Don't buy anything from the store. I purchased a top and it didn't fit. I brought it back with a…read morereceipt and the tags. They wouldn't even give me credit because the tags were detached. It was a $78 top. No small purchase. Unethical. I sure don't think they'll be in business long.

I heard there was a HomeGoods opening at Las Posas but I wasn't sure when. I was in the area…read moreyesterday and saw that it was open. I had to check it out. It's a good size store in the old bed, Bath, and beyond building, I believe. Everything is very organized and clean. I hope it stays this way cause the other stores can be kind of a mess. They have a ton of merchandise everything from lamps, to furniture, to bedding, to kids items, to pet goods, to kitchen, to food, to art, to storage, to bathroom, etc. it's overwhelming but in a fun way. I didn't end up buying anything today, but I will definitely be back. I love to walk around HomeGoods and it's great for gifts.

The associate named "Spring" needs some major coaching on customer service and professionalism. I…read morewas shopping with my best friend and her mom when we approached the checkout. My friend's mom was ahead of us and advanced to the check stand she was instructed to go to. We lingered behind while chit chatting, looking at the items on the way when I hear a cashier say "she can help you on 2" (repeated twice in quick succession) with a super rude tone - as we walked past her, she muttered to the guest she was helping "maybe you'd hear me if you weren't so busy chatting". I was too stunned to say anything in the moment, but excuse me? I work in customer service management and would be mortified if one of my employees made a comment like that. Do better, Spring.

Amazing customer service! They have a great selection of affordable furniture, and the staff was…read morefriendly and very helpful. I'm happy with my purchase and would definitely shop here again!

Helpful staff go above and beyond. They were easy to work with and were patient as we sent them…read morepicture after picture for price quote. The set up our couch on delivery and were professional.

I was looking for a specific piece to go in my kitchen. Tala helped me custom order a cabinet to…read moremeet the style and dimensions needed. She went above and beyond to get my piece right including a correction. She was very professional and a pleasure to work with. I highly recommend her and Coastal Furniture.

When we decided to build our house in Encinitas, we wanted this house to have a coastal feeling…read more We met with Tala( owner) and she helped us pick out the light and airy fabric for our sofa. She also helped with the design we were anticipating. Tala knew we had a cat, so she included extra fabric as a blanket to put over the head of the sofa for our cat to perch on. In addition, Tala threw in extra accent pillows at no charge. We love Tala and we love our sofa! We also saw this fantastic bright entry way console table which matches perfectly with the entry way chandelier. We had the most wonderful experience with Tala.

We've bought our last 2 sectional couches here and loved our experience both times!…read moreSo many big box stores charge you 2x the cost of the couch for wanting a fabric that's not white or light grey, which wasn't practical for our growing family. Both couches have survived an 80 lb dog and a baby/toddler. They were so wonderful at helping us customize the pieces and pick fabrics that can withstand living. They asked us great questions that helped us figure out what was most important to us.

I would give Roomors 10 stars if I could. I have used them from time to time throughout the years…read morebut now I'm doing a full remodel on a condo and Kristin has been amazing. She is so responsive to my emails for pricing and really takes the time to sit down with you to see what would work best in your space. Her husband Mark took the time to draw a layout of my great room and place cut out pieces in it to show what configurations would work best in a very challenging space. In regards to pricing, you are getting the highest quality furniture from high-end vendors at a fraction of the cost. Hence, for this thrifty gal, it's my dream. Getting the best of the best furniture for less. I seriously love this place. If they don't have what you are looking for, they can custom order pieces that are better quality than expensive well knowretailers! Make sure you make an appointment and you will not be disappointed!

Had a great experience in store with Adrian, and then smooth on time delivery with Miguel and his…read morecoworker. My husband and I are so happy with our new couch and how easy it was to buy it and get it delivered.

Walked in, did a lap, found a beautiful green velvet sectional, bought it and left. Was delivered…read moreas expected, only 2 days later and it's perfect. Would recommend for sure.

They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

Bought a custom leather couch and ottoman LESS THAN 5 years ago. Got the extended warranty which…read moredoesn't expire until Nov 2025. My couch has spots where the leather color has come off. They will NOT honor their warranty! The icing on the cake of purchasing this couch was when the manager told me he has a dog and boys that climb all over it and that he had it for 10 years and it still looked great. He even showed me photos!! DON'T BUY FROM THESE GUYS. I don't have kids and dogs running all over my couch. It's my husband and me. That's it! And the photos show what my couch looks like. Shame on Bassett for not honoring their furniture!!

Terrible. They asked questions and then just repeated the gathered info. This isn't Costco. It's an…read moreASIS purchase with no recourse. Do not purchase extended care! Hello, Thank you for verifying your information. The items were delivered on 4/30/2025 and they have the extended warranty Care Free. I'm sorry to hear that your claim was denied. Please feel free to reach out to Care Free directly for more information regarding your claim. I have also attached additional details about Care Free for your reference. I believe for you will need to report damages within 60 days. I understand how frustrating this must be for you. Would you like the store to contact you about the information that was told at the time of purchase? Phone (877) 429-2938 between the hours of Monday - Friday 5 AM - 7 PM (PST) Saturday 5 AM - 3 PM (PST) Sunday 7 AM - 3 PM (PST)

Wow this place has some brutal reviews. Personally we had a great experience but we went late on a…read moreweek night. Maybe that's the key? The sales people greeted us as we came in, and checked up on us a few times over the course of the hour while we were there wandering. They were happy to tell us about the ordering process, fabric customization, how the store is sorted, and how to use the take home sheets to figure out what's best for our space. They even told us about the TikTok viral couch they're gotten a ton of orders for. Thanks for the great experience!