Great service answered my needs when I took in my RV for service, thank you Jeremy for taking care of our needs.

Stay Away from RV Country! Worst RV dealer I have ever been too, rude not helpful and doesn't care what you want. Went in to look at class C and class A RV'S. They had a sells person help us and asked us what we were looking for. He took us to the golf cart and drove us to a Class A RV that was bigger than we were looking for. As we looked at it he kept trying to start it, but it was dead. He left us at the RV to get a jump box and came back with a forklift to try and start it. It still wouldn't start. I told him he didn't need to keep trying to start it as we were only looking today. He said he didn't have any other ones to show us and left us at the RV and said he would meet us back at the front. He made us walk back in the heat. Worst sells person I have ever worked with. Because we didn't want the RV he wanted to sell us (the first one he showed us) he dumped us and left us. Will never go to this place again. read more

Super late review 2 yrs ago but Sales guys super pushy The deal was crap and as I was doing my math on how much the interest was going to be the sales guy referred to it as "Mexican math" First time trailer buyer for what I paid for they got me hooked lined and sinkered on that deal. They sweetened the deal with BS timeshare camping spots that are worthless. Fortunately I refinanced already and will be moving on from this place when I upgrade. I know there trying to make money like any company is but damn as soon as I seen that deal it was bad. Blame the wife too though for wanting it. Il give her a review later. I'd just look elsewhere to get a better bang for your buck honestly read more

NIGHTMARE EXPERIENCE & HARDSHIP FOR MILITARY FAMILY!!! Was sold a unit with: BROKEN REFRIGERATOR/FULL & CLOGGED BLACK TANK/BROKEN PROPANE GAUGE/FILTH UNDER AND AROUND THE COUCH...and more!!!! Unfortunately discovered this when we checked in on base in N. Nevada!!! Paid $3000 for an inspection and a detailing and have been ghosted by RV Country on honoring any repairs or warranty. I can't even describe the level of stress and hardship this has caused our military family during our time of transition. They took advantage of our trust and money and left us hanging out to dry. read more

Sales was fine but initial service was bad when I went to pick up the trailer. They installed my brake controller incorrectly and I had to get Ford to repair/correct the mistake. The service manager that was there at that time is no longer with the company and the new service manager, Bob Douglas, worked with me to get my issues/concerns resolved on his second day at RV Country. Hope to keep a good relationship for future needs/services and hoping Bob can turn these negative reviews around for RV Country. read more

If you are reading this, DO NOT DISREGARD THIS REVIEW! Bottom Line Up Front: Their service department, and in turn their customer service, is literally HORRIBLE! I'll start off by saying my experience with the sales department was fine. They know what to do and say to sell you one of their RVs. The problem comes into paradise with: A. The quality of the products they are selling. but more importantly, B. Their service department and customer service is ATROCIOUS! On 7/31/2025, I spent $140,000 on an RV from RV Country. They claim they send it through a PDI (multi-point inspection) before you ever pick it up, but that cannot be true. When I arrived to do the walk-through and pick up my RV, I immediately noticed 1. A broken door latch 2. That the outside kitchen cooler was not working properly. 3. One of the interior light switches was apparently programmed wrong and was not functioning correctly. 4. The Bluetooth radio that was supposed to be included was missing (the box was there, but it was empty). I've never bought an RV in my life and know nothing about them, but somehow within minutes of my walkthrough I was able to identify at least four problems that somehow their service department could not identify during their professional multi-point inspection (which they allegedly do on a regular basis). BUT... I was still hopeful and they said they would remedy the issues, so I moved forward. After picking up my RV, I drove it directly to my place of work and was showing a coworker my new purchase. I opened the side awning and BOOM, it would not retract. Nothing I did worked, and in fact, the controls for the rear awning just disappeared altogether from the control panel. This was Day #1. Since I could not even drive the RV with the awning out, RV Country had to send out a technician to manually close the awning and then I needed to drop it off with them again for it to be serviced. On 8/6/2025, a week after I purchased the RV and had to immediately drop it back off for service, I got a text message stating that the awning had been fixed and it was ready for pickup. After arranging someone to drop me off to pickup my RV again, I wanted to actually try to use it camping for the first time. That weekend (8/9/2025) I drove the RV one hour away from home (on smooth paved roads) to try it out camping. First, I wanted to try the onboard generator. I turned it on via the control panel, but it would not turn back off. After trying and trying, I had to eventually open the side panel to access the generator, open the generator panel, and use the kill switch to shut it off. Another problem identified, but I did not really plan on needing it over the weekend, so I moved on. I then went to use the outside kitchen sink, and the articulating faucet nozzle immediately snapped off from the faucet. Really? It was a VERY short time before I identified yet another major problem. The minute I ran the water in the bathroom, I knew there was another issue. After shutting off the water, it would make a loud gurgling sound for several seconds, sit there for about 30 more seconds, then a pump would kick on for two or three seconds, and then the gurgling would start again. This cycle repeated itself... FOR HOURS, until I eventually had to just turn off the main power switch to avoid the pump motor from burning out and because the loud gurgling was really annoying. Soooo... I decided to cut my camping weekend short and head home. But just wait. When I went to close the side awning, it started doing the exact same thing as it did when it got stuck open previously. Luckily, I was able to repeatedly hit the extend and retract button and eventually was able to get it to fully retract. So much for their fix. After speaking with an Entegra rep, they identified the pump issue as a faulty waste / gulper pump. So now I had to arrange to drop off the RV again. I dropped it off again on 8/11/2025 and explained to them all of the issues. I have not had the RV back since and today is 9/19/2025. I have had the use of my $140,000 for exactly one weekend since I bought it on 7/31/2025. To this date: 1. The outside cooler has still not be fixed/replaced. One service person told me they were on their third unit that they ordered and all of them had the same issue. The service person I spoke with today, said that it had only be reordered one time and that he did not know why it was taking so long. Which is true? 2. The light switch/panel has still not been fixed or replaced. The service person told me today that they received the wrong part and they needed to reorder it. 3. They claim the awning is working right, but essentially have ignored the fact that I told them how it was not functioning properly after they originally "fixed" it. They just say that they tested it and it is working. 4. When I asked about the generator failing to shut off, the service rep at the time said he had nothing about that in his notes, even though I brought up read more

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This place has gone completely down hill. When Paul was still involved with this company, they were the go to in the valley. Loved what they did. But after taking our toy hauler here for some warranty work, it's a complete joke and doing everything to the same standard as best Rv. If I would have known that, I would have just gone to beat as they're 15 mins from my house, not an hour and a half one way. Oh well learned a valuable lesson on this one. read more

It was the only place around that had the 5th wheel we wanted (315mb). I saw the reviews and was concerned, but I really thought that we could still protect ourselves. Oh, how wrong I was. This has been just an awful and (semi) expensive mistake from start to finish, and I don't even know if I can fully capture how disgusted and manipulated I feel by this business If you are currently looking at purchasing the 315mb they have, know that we had an inspector discover repairs and they backed out of the deal because they didn't want to do them. They were difficult to work with from the beginning, but again we knew the rig we wanted, had a third party inspector lined up, and figured how much harm could they cause. We talked through some of the logistics with Makay when we got there. We had already spoken to him about the unit and price on the phone. It all seemed pretty straightforward, though he did not hide his desire to dissuade us from bringing in a third party inspector "these guys have asked us ridiculous questions" "you can waste your money and I'm sure our guys will find more." Makay sent us off to look at the unit stating that it was all ready for us but that it wasn't hot enough to turn on the AC - an interesting statement since it was 78 degrees in the unit and the AC was broken. Seth, our sales guy, was a mostly friendly guy that didn't seem to know very much about the rigs and really just felt like he was learning as he went. When we mentioned we wanted to pay off early, he gave a whole spiel about helping our credit by waiting 13 months to pay it off and that the longer pay off period helped to keep lower monthly payments and only have to carry a smaller balance. It sounded strange enough at the time, and I have followed up with finance forums that confirmed this is likely just to support their kickback from the finance company and would only serve to cost us more. This is probably one of many lies that was told to us that day. Makay had said that they would not take a deposit while we had the inspector come, so the only option was to purchase, if we didn't want to risk it being sold while we waited for the report. Our biggest concern with just purchasing was that we didn't want any repairs to fall to the back of their warranty line, as warranty repairs notoriously take months and we are leaving for full time this summer. He was the one who actually suggested contingencies to be written, ensuring the repairs could be completed by the end of the month. Sounded great. It was an exhaustive hour plus, while we went back and forth because their contingency language didn't make much since, but we ended up agreeing and all seemed settled. We paid for the third party inspection, had the inspection done within two days and the report delivered the next day. The inspector said he was actually surprised there were no major issues. The focus of the concerns were on repairing sealant on the roof and around the windows. (Brackets not attached correctly, no sealant on propane connection, cosmetic issues, slight shift in slide). There were also some windows that were not sitting flush and could lead to water damage; he assured it was not a difficult fix but important. He did note that the AC they said they fixed was failing the delta T test. And from there we thought all seemed settled again. I had texted Seth to confirm around getting a repair list and if I would see this prior to orientation pick up. I also asked if there would be a service tech around day of pick up in case there were any last minute repairs. It's a five hour drive and we wanted to make sure we wouldn't have to come back again. I apologized for the number of questions and tried to thank him for his help as much as possible. I realized we had asked a lot, but this is not a small purchase, and we wanted to make sure it was delivered to us in the condition promised. Today, Makay called to say they wouldn't do the repairs/would not be able to do them in time/wouldn't get paid back from the manufacturer and they would like to take the right to cancel the deal. He said they had talked to their boss and they decided they would not be able to meet our expectations. I asked him if they would have fixed these things in a normal PDI. He said he would have fixed some of these things, but that they couldn't risk not meeting our standards. There was no liability written in our contingencies, only that we sign off when they deliver a rig with repairs done. So I assume a) they don't want to do any repairs and won't do them for the next person b) they're not happy that we did an inspection and enjoyed this. I'm sure we are not the easiest customer. We wanted the inspection and didn't want to get stuck with a bad rig as they had reportedly done with previous customers, but I believe we were reasonable and kind (until I told him how manipulative I thought they were today). This is not a place that wants to do right by the customer. read more

Not to lie to there clients about getting approved and putting down a down payment than telling us it didn't get approved after they made us put a down payment for a trailer !! And McKay is the manager he told us he is going to ruin our credit for exposing them for the things they were doing read more

My friend bought an RV from this company in Fresno. Brand new figured everything had been checked out. He ended up getting sick and was unable to use it. I purchased it from him and when checking the trailer out the hot water heater didn't work. The solar panel didn't charge the battery the propane hose leak all the propane out of one of the tanks, the kitchen sink faucet handle fell off the first time you turned the faucet on it's just ridiculous. The condition this trailer was in for being brand new. They can't possibly be looking at these trailers when they come in from the manufacturer. Took four calls to get through to their service department and get a call back. They informed me that the one year manufacturers warranty is not transferable to a new owner so that they couldn't do anything for me Once I called Keystone they said yes that that's not correct that a new owner can and will get the warranty coverage for the first year Wouldn't buy anything from this company again or probably from Keystone in general. I've never seen this many bad reviews from a company. I wasn't involved in the initial purchase or I would've definitely steered my friend in a different direction. read more

I had my RV consigned at RV Country in Sequim Washington. It sold and because I live in CA, I had to go to the Fresno office to sign paperwork. I met with McKay in the sales Dept. That was 9/9/24. It's 10/1/24 and I haven't heard anything else. I checked my bank on 9/26 and discovered it hadn't been paid off yet. I called Fresno. I left a msg for McKay requesting a call back. Never got one. I had to call him. And he told me to call Sequim. And Sequim told me to call accounting in Fresno!!! I finally got an answer. The check was written but had not been sent to my bank yet. They are overnighting it today and it should be a done deal by the end of the week. I do not understand why McKay at RV Country in Fresno could not transfer me to his own accounting department or why it took him several days to return my call.... And then he didn't return my call... I had to call him AGAIN! And he was not particularly nice. He just told me to call "Alex" back in Sequim! McKay needs some customer service training. Not impressed with him at all. I guess he doesn't understand that I am retired and I have a lot more time than money. read more

very rude people. no help and way to expensive..... wouldn't recommend. i won't go there ever again.....

Our experience started great with RV Country. My wife & I had been looking at newer travel trailers (ours is a 1990) for some time. A few days after Christmas 2024, we took our daughter to the airport to fly home, and my wife and I decided to look at new TTs. Our salesperson was very friendly and only showed us RVs within the mentioned specs. We ended up buying a 2024 Rpod 180 and immediately started having issues. During the walkthrough, three days after signing the paperwork, it was noted that the wheel well had a dent, and some minor cosmetic issues both inside and out. We camped the first weekend we brought it home, and the water pump died on us. Since January, our TT has been with the RV Country service department for nearly two months, to get a water pump replaced, a leak fixed under the kitchen sink, the wheel well replaced, stickers replaced, and some other minor warranty repairs. We haven't had the opportunity to use the Thousand Trails membership we received "free" from the dealer, because the TT has been with them the majority of the time we've owned it. My wife and I are going to do any of the minor repair work that pops up, because we don't want to have to drive 1.5 hours each way, and not know how long it's going to take to get the trailer back. Our sales experience was great, though I would caution buyers to avoid extended warranties and other extras, but the service department is a mess! My wife is told "we're not a car dealership", and we have to get authorization. May be true, but don't feel like we're getting good customer service. To top it off, our TT was last with the service dept. for about a month, and when we got it back, it was filthy!! read more

We stopped at RV Country first when we were looking for a pop up tent. Turns out they only had one on the lot and it was an older one that had been traded in. Both gentlemen that interacted with us that visit were very friendly and helpful. We wanted a new/almost new unit so we ended up purchasing one elsewhere, but soon found ourselves back at RV Country. This time we were at their store for accessories and info on a solar unit. They have a nice selection of RV items and the guy behind the counter was very knowledgeable. We might go with a travel trailer soon, as a pop up is a lot of work (Lol) so we'll be back to browse the huge inventory at RV Country. read more

RV Country - The front entrance - RV Dealers Near Me - Fresno, California

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I wouldn't return to this RV Dealer/Service center based on my most recent experience of having my slide out repaired. I knew it was goi g to take some time to get to my unit to have the slide out repaired. But they don't even maintain your trailer while it is there. They simply could have whipped the bird crap off my trailer. Instead when I wiped it off with soda and water, it took the paint off below. Secondly I had to soak the unit label off and when I got the tape to finally release, it took the paint off. I used the BBB to put in a complaint t after numerous emails to the Service Department Manager asking for them to repair the damages, and they would just simply duck and run from the emails by not replying. No luck with the BBB going after them for me as they simply know the process of so many replies and nothing will get done. Never again would I do business with this place. They don't stand behind their word. read more

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They held my RV for 4 weeks before even starting on any work. I had to abandon most of the tasks I wanted done because I needed to have it back for a trip. Be careful because they communicate through text and switch between hours and price when they sent quotes. They upgraded the maintenance services I wanted from appliance to annual (which was $450 more) and I didn't catch it until too late because I just wanted them to finish the darn thing. Demand a written quote on paper before agreeing to do work. They inflate hours to diagnose, and at $200/hr that adds up to a lot. I paid $1200 for a whole lot of nothing. Will never go back. read more

After a letter and several emails to Andy, the Service Manager we took the trailer back one more time to once again try and get the exterior paint, washer and a few more items fixed. Sammie was assigned as our Service Advisor. RV Country took possession of it for 2 more weeks and after several conversations and emails the paint was fixed and the washer was switched out for a new one. Back on the road and now we're having electrical issues (battery & inverter) and no one has been able to help including the use of our extended warranty services which when we purchased was told this would send out a mobile tech to assist with any and all fixes. (I will add that the new service rep Sammie appears to be trying to assist us which is appreciated.) We are doing our own research and trouble shooting until we are able to once again take it in for service. Now at this point after only owning the 5th wheel for a few months, Everything that this business upgraded has FAILED! read more

Our Class C motorhome was having problems with battery drainage causing it not to start. We took it to a Ford Dealership to find out the problem only to spend $1,000.00, and we still had the problem of something draining the battery. We took our motorhome to RV Country as a last resort, and praise God, are so happy that we did. Esteban Parra was our Service Advisor, and we would highly recommend him & RV Country to anyone needing RV repairs. Their mechanics concluded that the problem was that the battery wires needed to be cleaned & the battery terminals needed to be replaced. They did the work and voila, no more battery drainage. Thank you Esteban and RV Country! read more

They are so shady, especially on the terms of the loans. Be aware of the fine print! They also charge $200/hr for service and it is very sketchy, find another place to spend your money. read more

"We sell fun" Rv country trademark. I disagree. My wife and I were looking for a camping trailer. RV COUNTRY has this used trailer that they wanted to sell for 14k. Apparently, they received it as a trade-in. So my wife and I went out to look at it in the dealer lot. Upon opening a cabinet door, I found a dealer price tag for 9k instead. I showed it to the salesman and he asked where I found it. Apparently, they didn't inspect the trade in very closely after they received it. My wife and I liked it so we wanted to purchase it. But before we purchased it, I needed to see if I could fit, being that I am so small. I'm 6'5" tall. I climbed into the bedroom area and tried to lay down, and the bed collapsed. I felt bad that I possibly broke it. As a wood worker and a fabricator, I knew that I could repair the damage. During the time with the financial advisor, he said,"I suggest that you should have a tire sealant installed for $800.00" he said. I also agree with the extra peace of mind for tires going flat alongside the road. We towed the trailer home because I was eager to repair the damage to the bed. During the inspection, the bed area was previously broken, and screws were removed to access the furnace area. The furnace was located under the bed. The furnace was removed and wasn't replaced. They sold the trailer and claimed it had a furnace to us. What a joke. The joke was on us. I called and complained about the lack of a furnace, and we "rv country " will give you a 400.00 voucher in our parts department. Needless to say, the 400 dollar amount didn't go too far with their escalated prices. I went out to check on the trailer this past week and noticed a flat tire. I jacked it up and inspected it. No nails or screw damage but tire tread separation. So I called the tire sealant protection company. The operator has no clue about this service, and they were going to send someone out to change the spare and "NOT" repair the tire. So then I would have a flat spare. Now, I have to go back to the dealership to get the tire repaired. Is the dealer going to pay us back for the cost of fuel wasted for not inspect the tires before the purchase? Probably not. The 800 dollars that we paid for is probably a loss and we will have to buy new tires. Thanks "rv country ". The rv industry has a lot of shady people who prey on customers who have no experience with recreational vehicles. Please do your homework before your rv purchase. Trailer? What about the vehicle that is towing the trailer. Ask someone else than the rv dealer. Can your vehicle handle towing? Weight is huge. Motor home? Remember that you are driving the titanic in rush hour traffic. I drove a greyhound bus, and rush hour scared me. Have fun. read more

RV Country - RV Dealers Near Me - Fresno, California

If you are shopping for an RV I would recommend RV Country in Fresno. Things don't always go smoothly but if there is a problem or a misunderstanding, they will work with you. I especially want to thank Joe Bertrand in the service department. He went above and beyond to assist me with some parts that were needed for my RV. He was kind and understanding and kept me informed throughout the process. His guys that did the repairs (can't remember their names) they were knowledgeable, friendly, and do great work. If you need parts or services, I recommend you call Joe Bertrand and ask for him. He will guide you and help you with your needs. Thank you, Joe. read more

Well , we're should I Start... looking for the right Rv was good buttttt once we found the one we wanted it's been a nightmare with this company. Let's just say we have had our RV parked 1 month Nov.30th to Dec. then in their shop for 1 month in a half then had our RV back home for 2 months and back at their shop RV Country Since April 2024 with lots and lots of water damage from the rain keep (in mind brand new 35,000 RV maker Grand Design )I've asked to speak with manager no answer! I've asked to take pictures when the walls come off to see if theirs black mold no pictures. The service desk at RV Country called Grand Design and requested more hours to repair and now we are at 40 hrs and Grand Design will still not lemon that RV. Do this big purchase I didn't want to make but wanted a happy hubby is not good. I was better off getting a used one . Instead I'm stuck with a damage RV that in my eye not worth the money we spend and see if I don't have anymore issues on all the repairs that this RV has in the future . We had to cancel 3 camping reservations already and we are on June 1st and RV still in shop @ RV Country. I understand that sll RV will have their issue but not like this one. I have photos to share. Anyone have a lemon lawyer send them my way please! read more

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BUYER BEWARE. We purchased new 2019 Jayco Pinnacle. The unit is a great RV, but RV Country is BAD. Their extended warranty is BAD. The insurance provider will do everything they can to not pay a valid claim. DENY, DENY, DENY. We had to fight tooth and nail to get them to fix things that were broken upon purchase. When you go in for a covered warranty repair, RVC will require you to pay up front at $200 per hour, for the diagnosis, just to see what the problem is. Then they will decide whether or not to turn it in. If determined to be a warranty, their provider will automatically deny the claim and you will have to work your butt off to try and make them reverse the decision. The worst part is RVC is NOT on your side. They side with the insurance company. We had what turned out to be a loose wire in our furnace, causing it not to work properly. Almost $600 to fix a loose wire!!! The insurance denied because it was not a mechanical failure. Every time I refuted their reasoning, they switched to another BS reason. Bouncing around to confuse the situation but still denying. I'll now have to take them to small claims court. I will NEVER do business with RVC again and I urge you, do not buy anything from these guys. Just look at all the bad reviews. I wish I had read YELP before I purchased. read more

My latest RV Country review update! Just in time for the Reno Boat & RV Show at the Reno-Spaks and Convention Center this weekend. As of today, March 22nd, 2024, almost one year later, we are still without a fully functioning and usable RV, like the one we naively traded in when we thought we were purchasing a "brand new" ready to use RV last year. Regretfully, my wife and I purchased a "brand new" Jayco, 2023 Entegra Vision built on a Ford chassis, 27-foot RV from the RV Country traveling team show and dealership in Sparks, Nevada on May 30, 2023. The 2023, Jayco, Entegra 27-foot RV that we purchased last year is still in RV Country's, possession in their Sparks service center, undergoing safety (steering death wobble, fire escape window and repair non-working dash AC) hazard repairs along with a two-page list of manufacturing defects, system failures and RV Country own employee's neglectful damages, none of which were disclosed to us prior to our purchase. We only learned of these problems for the first time during the walk thru and delivery process, three days later after our purchase was made on June 3rd, 2023, and after they had already accepted our trade and the RV was paid for in full. By the way, per my many correspondences with RV Country Director of Sales, Josh Fountain management they are not willing to give us our trade in and cash down payment back. But they are more than willing to up sell us for a different RV, but at drastic $50K financial loss to us, if we would accept an older RV of lesser value. Apparently, RV Country takes no responsibility for their fraudulent, UNETHICAL, deceitful and deceptive sales tactics that their sales personnel are trained in. These dishonest practices are nonchalantly used on their unsuspecting customers at all of their RV Country franchises. Advice, hold on to your driver's license! Don't release your trade-in vehicle prior to your new RV test drive, your RV walk thru is complete and you find it satisfactory in the "AS IS" condition it is currently in. RV COUNTRY WONT BE MAKING ANY WARRANTY REPAIRS IN A TIMELY MANNER AFTER THE FACT, EXPECT TO GET IN THE LONG LINE OF CUSTOMERS WITH THE REST OF US RV COUNTRY "SUCKER'S"!!! read more

We'd like to thank Patti in the service department for her help with our Fifth Wheel. We had a few issues after our initial walk through. Patti went above and beyond to help us out! Darren and Danielle read more

From very beginning the experience was a bummer. As newbie's we were over sold. Bought all the warranties, extended, some kind of tire warranty, special exterior protectant, etc. Then to top it off, after a cash deal we were reminded that there was no cooling off period. Then we found out about all that needed to be done to our vehicle. We accepted that we should have educated ourselves better, but were still excited to have our first Rv. When we picked it up the only thing we asked for was to fix a window trim. It never got done. Took it in for warranty woto in mid June. Got it back mid September. Did not even a thank you when we picked it up, not even a wash job. We got a letter on the anniversary date of our purchase, asking us to recommend them. I would not only not recommend them, I would tell people to run. We will eat the warranty, I would not even take my bicycle to them. read more

I purchased an RV from a temporary RV show in Quartzite AZ. in Jan 2023. I also purchased an extended warranty. on April 10th I wrote to RV County and expressed a desire to cancel the warranty. I completed the proper forms provided by the corporate office in Fresno, CA. To date, RV County has not returned my phone calls or refunded my money. It has been over 6 months. The warranty was sold to me under false pretenses and I have since discovered the items they claimed were covered were not. They had a flashy brochure that claimed that the warranty was non exclusionary, NOT TRUE. I was told I could get a better price if I financed, this was also not true. BUYER BEWARE this company is not an honest company. read more

They took me to exactly what I was looking for And got us in and out. No hassle straight to the point. Glad I didn't have to go out of town to buy my trailer. read more

RV Country - Travel trailer - RV Dealers Near Me - Fresno, California

If I could rate them no stars I would. DO NOT buy anything from this company! We purchased a smaller trailer from them about two years ago and over all we've been very happy with our purchase. The problems started when we went to sign the paper work and pickup. The idiot financial laughed and told us that our paymen was going to be a hundred dollars more then what we were originally told, not a deal breaker just more then I wanted to spend, knowing what I know now I should have walked out. They sold us a way over sized hitch and sway bars for the size of our trailer and the size of my truck(2020 Colorado) again not a complete deal breaker as I will be getting a larger truck and eventually a larger trailer. But again the upsale thing these people do to novice rv/trailer purchasers is un real. We should have done some research but we were excited and just went with whatever they told us. The real problems began when a few months ago we tried to trade our trailer in for one that was slightly larger and a different bed configuration since our 9 year old granddaughter came to live with us. Only to find out we way over paid for our trailer!!!! When they ran the numbers we paid almost 9 thousand more then the trailer worth!!!! And I still owe about 20 thousand on it! Paul Everets cane kiss my lily white a** and go f*** themselves, the whole lot of you are horrible people and I hope you go out of business! read more

Took my trailer in for some minor warranty work that would take no more than 4 hours of work in 7/2020. It was the cabinet trimming had to be restapled, the dinet trim was broken and the bathroom shower had to be sealed completely. It's a jayco jay flight that I purchased in Manteca and because I didn't purchase it with RV country I was not given the same customer service as I would of purchased it from them( that came out of the managers mouth). It is 7/2021 and the issues aren't fixed yet, I have wasted lots of gas and time with Jayco/Rv Country that I feel like selling the trailer and going with someone else due to there Horrible Customer service I have received from the company and leadership at that facility. I do not recommend this place as I have had a horrible experience with them read more

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Patty was great. Answered my questions quickly. Updates were sent as work progressed.

This rating goes out to the service department only. After a terrible ordeal with the sales dept. Which I would like to add that the sales dept. will tell you anything to sell you an RV. They tell you everything but the truth and rush you to sign off on those papers. Than tell you to bring it in to the service dept., not telling us that we would be charged for the assessments and repairs on the items that should have been handled before letting us drive off the lot in the first place. Overall the sales dept is full of shit! Bad mouthing other RV sales outlets to gain our business. Yet this 5 star rating goes to the service dept. The service dept mgr, Josh was more simpathetic to our situation and the issues we had. He did his best to resolve the issues and brought down the charges to more than half of what the original charges were. Thank you again Josh for being understanding and going beyond to make things somewhat right. You are appreciated and thank you once again. Sincerely, M Diaz read more

I had trouble with my new 2021 Thor motorhome. The fridge stopped working and the bottom gray water plumbing broke off. Jose Hernandez (aka Joey) helped me from day one. He kept me informed, and took care of everything. So thankful to him. read more

BEWARE , DO NOT PURCHASE OR GET SERVICE HERE! If I could score this location -5 stars (NEGATIVE 5 STARS) I would. Absolutely the worst experience we have ever had. It's a shame that in today's world such bad communication and customer service still exists with senior management as well. Just bought the RV less than a month ago and it has issues and is in the service Dept for almost over 3 weeks. *Hidden issues with RV's out for sale. BEWARE! *Parts and Service Dept : Terrible customer service , NO communication. * Receptionist fields calls away from Managers and upper managers (not sure if this is the coaching ) when directly asking for upper management and by name she continued to field calls away from them. Regional service and parts manager : Mike Chappell: terrible customer service , no communication or follow up. CEO : Curt Curtis : showed No care or concern and neglected to answer my second message after stating still, no communication back from Regional Service Manager Mike as promised. We have had several RV's and have never had such a terrible experience. They did not return calls after we purchased an RV , they stated they would have the manager call however they have an add out for a manager , I spoke with Mike Chappell the service and parts director after I had to reach out to the CEO whom did answer a text but never followed up either. Speaking with Mike was like speaking to a wall and definitely audible that he hates his job. He stated her would call us back time after time and did not follow through. **Had to demand that we were picking up our RV today regardless. ** I will follow up with a review after picking it up. read more

A pretty bad experience with the purchase of my trailer. The window was broken took them about 2 to 3 weeks to be replaced the window. The black tank was completely full when I got it home and completely stopped up and they said they do not clean those on a trade-in, which is absolutely ridiculous would not recommend buying a trailer from there read more

Absolutely garbage. Trying to get ahold of anyone there is a nightmare. They don't answer their phones. I went in a stood there and called and got transfer over to parts and service and watch as they just ignore the phone ringing. Just garbage. Take my business elsewhere. If this is how they are imagine them working on my trailer. read more

Absolutely the worst customer service we have ever experienced! I do not suggest buying any type of RV from them they do not stand behind what they sell you and they don't help with warranty service issues No one returns your phone calls and and Appts take over a month or more to get in for warranties and flaws in our brand new rig! And then once you drop it off they do not get the work done for at least another month! Trust me this is not a business you want to buy from! read more

Our experience was favorable. Dennis helped us find the best trailer for us and Hank helped us with the set up and walk thru. Both outstanding people. No question was treated like it was stupid to ask and they were able to answer all the questions we have so far, with an invitation to ask for help when we need it. We haven't tried the service team yet but when we do we'll add that to our review. read more

We brought our travel trailer to RV Country to have some minor and one major repair issues addressed. This was the middle of summer so we were super bummed we had to be without our trailer for a bit and we miss one of our planned RV camping trips. I let them know the date of our final trip of the summer and hoped they could complete the repairs by that date. To our surprise they had it completed in time for us to take our final planned RV trip of the summer! BTW the major issue was total failure of our one slide out, it now works flawlessly! Thank you Ashley for all of your help and keeping in close communication with us! Kirk read more

I already closed the deal on a 2019 Forest river no boundaries 10.6 and signed the contract and paid for the trailer in cash after the trade in. General Manager then came and said that he can not sell me the trailer and needs to be cancelled. Apparently they have me too much on my trade and came up with an excuse that my hubs on trailer are damaged. I had my trailer inspected after I got back at an independent shop and all it needed was to tighten my lug nuts. Very shady dealing and will not recommend. I drove 4 hours one way from San Francisco twice in bad weather and had to take time off from work. They have the no cooling off period policy that as a buyer you can not back out but how can the dealer backed out of a signed contact. read more