Excellent team that installed our washer and dryer. They were very professional and cleaned up after themselves

Delivery personnel were efficient, careful and very thorough. They were engaging and affable, all around a perfect delivery with delightful people read more

This is the worst company to ship with. I was told my package would be delivered last week on Thursday between 11-3. Package never came. Then on Thursday I called and told package would be there on Friday between 11-3. It never arrived. Then I called on Friday at 3pm said container wasn't even opened until 1pm and no way to get it there on Friday. Stated it would definitely be there today and to call on Monday morning at 7am for an exact time. So I called at 7am and they stated it will be delivered tomorrow and can't go out today!!!! What! This company need to get new management or better organizational skills this is awful. read more

My experience was excellent. Delivery was on time, and the two young men making the delivery were personable and professional.

Bought appliances from Costco and they provided delivery and set up through XPO. Had trouble trying to get my delivery as their truck drove off the side of my road and got stuck. Spent two hours trying to direct traffic as the back of his truck was sticking out in a busy roadway. Brought down my truck, straps and a floor jack trying to save him the expense of a heavy duty tow truck charge. They told me two days later they would contact me in 48 hours to schedule delivery. Waited 48 hours and called back since I had no re-scheduled delivery date/time. They now told me to wait another 24 hours for a call back to schedule. I'm afraid even if they call back the scheduled delivery won't take place tight away. This really sucks. They won't give me any contact information to get a hold of anyone. What kind of service is that? read more

The guys were on time, friendly, and quick....even though they had to take my washer and dryer upstairs! Thank you for my new appliances! read more

These guys were very helpful and considerate . Quick and responsive . They called as promised , were there on time and got my bike set up perfectly read more

Installed my dryer. Called me ahead of time. The two men that arrived the second time stalled quickly and test ran the dryer to make sure it worked. I appreciated them for arriving on time and testing the shipment. The company also expedited my order for an issue with the first driver not installing. I'm very happy for the over all service. read more

I've been trying to get ahold of this company for 2 days. Yesterday I spent an hour on hold and gave up and today the recording tells me to call during businesss hours, even though it is business hours per the recording. I have a scheduled delivery for today but no one has given me my 4 hour window and the tracking screen hasn't changed to "out for delivery". What a horrible company to have to deal with. Logistics my left foot. read more

If I could give no stars I would. They are unreliable. Scheduled delivery and did not show. Rescheduled delivery and when it arrived workers did not know how to unload. In addition, despite the furniture box having instructions to ship upright, it was on its back. They did not unpack and of course the mirror on the side on which it rested was shattered. Because they did not unpack and observe their damage I am being told no claim can be made. read more

Expected a scheduled delivery for Saturday morning. After an hour passed the latest drop time I called and was told the delivery was alittle behind and was assured it was on route that day. 2 DAYS later with my tracking no longer in effect and numerous calls later i was told that my package was still on the truck but I will have to wait until it gets back to a hub and then I'll have to reschedule another delivery. Like wtf? I just wanted my fucking couch. Now I want a refund ASAP. read more

Shipped washer dryer and refrigerator through XPO. Extremely happy with the installation of these heavy items. They took enough care of the items while carrying them along the stairs. read more

Great, friendly service. Delivered with respect for property and followed directions as requested.

XPO did a great job. The 2 gentlemen were friendly, courteous, they got my bike all set up and removed all debris so I am ready to ride! thank you. :) read more

Excellent service from this company. They communicated with me throughout the process. The delivery guys were nice and polite. The delivery was on time and the called 30 minutes prior to arrival. Your team is awesome! Thank you! read more

My Samsung kitchen package was delivered and installed with no issues guys were very quick and professional with the installation! They installed dishwasher, over oven microwave, oven and refrigerator and hauled old ones read more

They did a great job! On time, easy, friendly people and even lugged it to an upstairs bedroom! Awesome service.

Delivered a Samsung refrigerator ordered from Wayfair. Fast delivery and 1.5 hours earlier than estimated delivery window. They delivered to the garage as requested. read more

Both installers arrived on time and treated my new appliances with white gloves. It hard to find companies who deliver items on time.

Ignacio and Luis were superb. Answered all my questions, did a great job removing the old machine and installing the new one and were very courteous, professional and helpful. They cleaned up everything, too, and did it all quickly. Great workers. read more

If I could give this company a negative rating I would. Delivery drivers lied about when they delivered a product at my residence. They never came in the window of delivery and never gave me a 30 minute heads up when they were on their way as they indicated they would. We have them on video coming alot earlier and leaving before the delivery window even started. Then lying and saying they were at my home for over 15 minutes. Video cameras don't lie but the employees of this company do. Had my appliance ordered for 2 months and this delivery company lies and says I wasn't home and then sends my refrigerator back to Samsung. All they can say is I'm sorry but I wasn't home so they had to send it back. Then I ask to talk to a supervisor and they hang up on me. I try and call back numerous times and ask for a supervisor but they won't let me talk to one. Horrible experience from XPO Logistics. I'm very surprised you can treat a customer like this and still be in business. Samsung says this is the only company they have to use for their deliveries and installs for some reason. XPO Logistics is making Samsung look very bad as well and Samsung still uses them. Very disappointed with both XPO Logistics and Samsung. No more! I'm done giving my business to Samsung because they didn't give a solution but to set up a new order and delivery for the end of January. Really?! I'm done! These two companies deserve one another. read more

On time, actually 15 minutes early! Called 30 minutes before arrival, set up the Peloton, set our profiles, showed us how to use it, adjustments, etc. Both people were friendly, courteous and knowledgeable. read more

Ordered a washer and dryer through Costco and they used xpo logistics as the delivery company. A third party delivered our items, managed to tweak our gas line, didn't say anything, and now within 3 hrs have had to have pg&e come out twice. Very frustrated and didn't know it would be like this. Super disappointed in this experience read more

Great service on this delivery!! Both young men very courteous and helpful . Chair wouldnt fit thru in box so they un boxed it and help get it inside!!! Great service!! read more

Had a stove delivered today 12/30. Both guys(sorry, I am horrible with names) were friendly, knowledgeable and quick. I was given a delivery window of between 3 and 7. Was happy to get a call the day of to ask if they could stop by at 1pm. Which was great, because now we had a set date. At 1 PM on the dot, they arrived, carried out the old stove and set up and balanced the new one. They took the time to test all burners and the oven and made sure everything was working properly. Not a single complaint. Thank you for making the delivery a smooth experience! read more

Great communication, efficient service..no worries when this company is setting up your purchase..thanks guys!

Horrible delivery/tracking service. I did not have a choice in delivery time. The online tracking system is not user friendly and when I called to see what my options were, they cancelled my delivery then set it up for a week later. Considering my spouse had back surgery and we were waiting on the product really upset me. However when the delivery did show up a week later, they were very pleasant and very helpful. read more

Ordered from Walmart, expected delivery for 11/15. Received a call on 11/15 stating shipping was delayed, no big deal. I didn't hear anything Monday 11/18 so I called in to them to find there were no updates. Checked their online tracking and seen the checked in the package but still hadn't heard from anyone to schedule. Called again 11/19, scheduled a delivery for 11/23. I was told I would receive a call the day before with a delivery time. No call ever came through. On expected delivery date 11/23 still heard nothing so I called to find out my delivery had been canceled and needed to be rescheduled. I asked to just pick up my package and they told me that's not an option. Pretty frustrated at that point. Rescheduled for 11/30 and was told I would receive a call today regarding the delivery time for tomorrow. I haven't heard anything and it's almost 5pm. I have been on hold with xpo now for 30 minutes-which seems to be a normal wait time for them. Curious of when I'm going to get my package?! When someone's going to communicate?! It's been almost a MONTH from my order date. Avoid them! read more

My order of a 85lb antique stone master chair came inside a crate '"'"from the manufacturer""", but the XPO delivery people thought to make it easier, their way, by taking it out of the crate not wrapped properly and decided to just shove it in the delivery truck. This is a pricy piece of furniture and very limited stock and they just set it inside the truck on a very hard surface with no foam or anything underneath or even an extra layer of strong wrapping to prevent cracking. And sure thing, two guys showed up later than what scheduled with a piece of art out of it's original crate and dropped it on the floor inside my home and walked away. Of course, the side where it was set on was broken. Very horrible handling such products especially that they took my item, that i paid for to come with the crate, out of it of it without my permeation just so it is easier for them to do it their way. The level of carelessness and negligence so stupid that this is the last one on stock at the price i paid for. XPO is suppose to pay the full price for the damaged product since it was unpacked without my approval. XPO is definitely liable for the damage weather I keep the product or not looking at the circumstances. Unprofessional service and ignorant delivery guys. Note that when I asked the guy where is the crate he answered may be in the trash by now! He mentioned that they decided to take it out like it was his product or decision to make! Stressful experience. read more

This is the WORST company with the WORST customer service I have ever dealt with. I ordered furniture from living spaces who contracts with XPO for out of area deliveries. I ordered the furniture on 11/10/19 and was supposed to be delivered 12/7/19. I got an email notification 11/26 that there may be a delay and there were no further contact or updates after that. I called XPO several times and was on hold for 2.5-3.5 hours each time I called trying to get some information. I was supposed to get a call back and never did and no one had any answers. Took several times trying to get a hold of someone from living spaces as well to help with the issue and no one would get back to me either. Finally I got a hold of someone at Living spaces who could help me cancel the order. They said they have been trying to contact XPO for weeks and that XPO finally got back to them saying my delivery is ready to be scheduled so I can schedule delivery if I wanted. So I decided to wait and try one last time. The items finally arrived today 1/4/20 nearly a month after it was supposed to arrive!! I also didn't get notified of the delivery window until 4:33am this morning (the day of delivery) and not the day before like they said I would. I will NEVER order from living spaces again simply because I do not want to deal with XPO ever again. They need to drastically improve their customer service and communication with customers if there are ever any issues with delivery read more

This company has no regard for customer requests for delivery dates or time windows. On 3 separate occasions for two different bulky items that required a signature, the deliveries arrived earlier than requested. While earlier might seem like a good thing, that only works if the customer is available. Instead, in the first case, they came one day earlier than scheduled when I was not home and then returned the item to the depot where I had to pick it up myself, and in the second case, an item I had ordered through Amazon for an afternoon delivery came in the morning. Then when I called XPO to reschedule, I again requested afternoon delivery, and they later scheduled my delivery for morning anyway. In all cases, I received confirmations with the correct information as requested, then the actual delivery was modified to a different time. I should mention also that the drivers are excellent and highly professional, it is the delivery scheduling issues noted above that may give you headaches unless you are home all of the time. read more