I rarely leave negative reviews, but my experience with this company was so frustrating that I feel other customers should be aware of it. The only reason I gave this company another opportunity was because of the positive relationship I had years ago with their grandmother, Mary. She was always honest, professional, respectful, and straightforward. Out of respect for her and the reputation she built, I decided to contact this company again despite concerns I had from previous work they performed at my home. One of those concerns involved a prior job where roof tiles were damaged while work was being performed around my solar panels. That experience already made me hesitant to hire them again. When I recently contacted the company, I specifically requested an estimate for pressure washing. That was the primary reason for my call. I also mentioned that I might have a limited number of living room windows cleaned. I was very specific. I never requested a quote for washing every window in my house, and I never expressed interest in a full-house window cleaning service. Despite that, during the first visit, one of their representatives began walking around my property counting windows and discussing a full-house window cleaning. I never gave permission for someone to walk around my property counting every window, nor did I ask for an estimate on all of them. Shortly afterward, I began receiving communications focused on full-house window cleaning even though that was never the service I requested. The reason I was not interested in having all of my windows cleaned was based on a previous experience with one of their employees. During a prior window-cleaning service at my home, I was uncomfortable with the employee's behavior inside my house. In my opinion, he appeared more interested in looking around my home than focusing on the work itself. I found his behavior unprofessional and intrusive, which is why I specifically limited the windows I was willing to have cleaned this time. The pricing issues were even more concerning. During the first visit, I was given one pricing structure. I specifically asked to speak with the owner, Noah. The person who came to my property did not tell me he was the second owner. Instead, he identified himself as the manager. I repeatedly requested that Noah contact me directly, but I never received a call. I then contacted the office seeking clarification because the pricing information I had received was confusing and inconsistent. At that point, Maria, who is an employee of the company and not a member of the owner's family, provided me with pricing information for the pressure washing service. I have written documentation of that pricing, including an email and screenshot, which show information that differed from what I was told during the first visit. Based on Maria's pricing and our conversation, I believed the matter had already been resolved and that workers were being scheduled to perform the pressure washing service. I was not requesting another estimate. In fact, the entire purpose of my earlier calls was to obtain clarification regarding pricing so that the work could move forward. Instead, another crew arrived and informed me they were there to provide yet another estimate. I never requested another estimate. I had already spent significant time discussing pricing and scheduling. At that point, I expected the work to begin. While at my property, I was then presented with additional charges, including equipment charges that had not been clearly disclosed during earlier conversations. Once again, the explanation I received differed from what I had previously been told. The pricing discussed by the second representative was different from the pricing I had received from Maria, creating even more confusion regarding what the actual cost of the service would be. At that point, it felt like every person I spoke with had a different version of the pricing, a different explanation of the services, and a different understanding of what was supposed to happen. The lack of consistency was unbelievable. What should have been a simple request for a pressure washing estimate turned into multiple visits, conflicting pricing information, repeated requests to speak with ownership that were ignored, discussions about services I never requested, and a complete lack of clear communication. The final email I received from the company attempted to suggest that they had simply spent time providing estimates. What that email failed to acknowledge was the confusion created by their own representatives and the contradictory information provided throughout the entire process. Customers deserve transparency, honesty, professionalism, and consistent pricing information. Unfortunately, that was not my experience. The professionalism, respect, and integrity that I once associated with this company through Mary are not what I experienced during this interaction. Based on my experience, I CANNOT recom read more

S and J Home Maintenance - Window Washing Near Me - Roseville, California

This team has consistently (year over year) provided outstanding window cleaning service for my home (and I have 5 pane - inside and out - craftsman detailed windows). I have found their prices to be reasonable and they are more than accommodating. Would provide 6 stars if allowed they are that good! Highly recommend their service! read more

Pat installed our lights this year and he was the rudest employee ever. They installed our neighbors lights and they said he was very honorary. Pat installed our lights and on November 17. We wanted the lights installed so we could have them on for our grandkids on Thanksgiving. This is a family tradition that did not happen 2025. The lights did not work after an hour of installation. S & J sent out a team on Friday November 28 the day after Thanksgiving. That team was very professional and got the lights working. They also installed our sons lights and they did not install them correctly.3 strikes and you are out. All 3 households will never use or recommend S & J Home Maintenance. Further more my wife called and spoke to Maria about the situation. She called my wife back and said the owner said that they will longer be servicing your home. Now we are tasked with finding someone to take our lights down. This lack of customer service is unacceptable. read more

Hire S & J to wash your windows. You will not be disappointed. They arrived on time, did a stellar job of washing windows inside and out and cleaning screens, and the price was what I was quoted and quite reasonable. Getting windows as clean as they do is nearly impossible unless you are a professional. Money well spent and we will use them again! read more

I have been with S and J for several years. They have washed windows, put up Xmas lights cleaned cement. They have always been very professional until this past 10 days. I have called and left several messages with no return call. To say I am disappointed is an understatement! I have recommended them several times. I am not sure what the problem is I am still hoping they will return my call. read more

I had them clean all of our windows inside and out, including all screens. I live in a two story condo. What a beautiful job, much better than I could ever do, and believe me, I have tried! Windows are spotless! Extremely reasonable. This is the only way to go! I plan to use them every 6 - 12 months, so worth it. They were punctual, friendly and fast! 14 windows in less than 1 hour. read more

I would like to give 0 stars, the system won't let me. I arranged for pressure washing the exterior of a building and also cleaning the exterior windows. They gave me a price which I agreed to. I called in a second time to make sure we had an understanding it was the whole exterior building they were going to wash, she called the guy in charge to verify, had me on hold, came back and said yes, they were doing the whole building. Then they called me the morning on the job and tried to charge me more money for doing the exterior of the building, after I already verified it twice with them that the exterior was getting done. They packed up their stuff and left the job. This is absolutely HORRIBLE business, HORRIBLE communication and they obviously screwed up multiple times and were unwilling to fix the problem and honor their multiple mistakes. Really BAD business. I can see why they are getting other bad reviews if this is how they operate. I refuse to deal with companies that don't honor their prices or their agreements. Stay far away from this place. read more

This company is a master class in how not to treat your customers. Thankfully we've only used them to put Christmas lights on our house. In years past the work has been acceptable. However, this year, they sent out a crew that did a very poor job. They daisy chained 3 extension cords together which caused a GFCI to trip in the laundry room (since it wasn't at either upper or lower subpanel or the main panel, it took me a while to find where the issue occurred and I was without power on that circuit (which include an upstairs bedroom for the night). Once I realized the issue, I called them out to address it, which they did after a couple of days. The crew that came out the second time did a better job. Credit where credit is due. They came and took down the lights and when they called to collect, I felt there should have been a reduction in price as a goodwill gesture due to the fire risk introduced by the shoddy workmanship. They denied my proposal because they came out to fix the work (you don't get a gold star for correcting bad work -- it is expected) and stated that it was not a fire risk (untrue and unsafe to spread that misinformation btw: https://firefighternow.com/are-christmas-lights-a-fire-hazard/ https://ehs.okstate.edu/site-files/documents/daisy_chaining_fact_sheet.pdf https://www.intersafe.co.uk/do-you-know-the-real-risks-of-daisy-chaining/ https://nkytribune.com/2025/01/keven-moore-extension-cords-can-cause-fires-if-used-improperly-heres-how-to-minimize-risk/) Further, I asked the front office to have the owner call me as I was not satisfied with the resolution and was told "they don't make external calls". Yikes. Well, to the owner(s), if you read this and you feel ready to make a phone call, happy to discuss my issues over the phone and later delete this review. Certainly, it is their prerogative as the business to deny offering me a credit to compensate for poor service as it is my prerogative to voice my opinion on the service received. They didn't just do a poor job, they created danger for my family, which is, at all times, unacceptable. I'll close out by saying that obviously this was just my experience and not everyone's experience is the same. No ill will towards the owners or the employees, just frustrated by a very negative experience. I never had a problem with S and J until there was a conflict that was owed resolution. We'll see if I ever get that phone call... read more

Great job, friendly service, great price. Flexible schedule. This looks like a fairly new company as the two individuals who did the work are young. I don't know how the bad review by Mark Y could be true when he complains about 10 years of service. He must have the wrong company. After looking over the reviews it looks like there are at least two companies by this name. The one I reviewed is a local Colorado startup that does not include carpet cleaning in their advertised services. I got the impression it only involves two young men. read more

Huge disappointment with Christmas lights. They broke a number of light bulbs on few LED STRINGS. SHORTENED STRING WITH STAPLE AND CLAIMED STRING NEEDS REPLACEMENT. Blew up fuses from 4 other strings for no reason as it was obvious there was a short. After they left I confirmed string is fine (except for broken lights). Spoke with company representative and explained what they did wrong. She said will pass this on to the owner. I made it explicit that I won't need they services in the future. However, this never happened as owner keeps calling me asking if I got the new LED string... read more

Excellent experience. They were on time and Noah and his partner did an A+ job on our windows and screens.

This company used to be great, but something has changed. They used to have some of the best service out there. Now the staff is rude and I have to call multiple times to get an appointment. We have been customers for almost 20 years, but it's time to find someone else. read more

S & J Window Washing I had S&J clean the windows inside and out on my large two story home. The service I received was professional, prompt, and of great value. I expected to pay much more for the work I had done but to my surprise I paid less than expected. read more

We had the unfortunate experience of having this company come out and clean our gutters. They use blowers to blow everything out onto our privately owned patios below. Clearly taking an easy way to do a job and making a complete mess. And did a less than thorough clean up of the mess they made. So much that my HOA has to send our landscapers to come fully clean up my patio to its previous state. It's very unfortunate that our landscapers have to clean up after this company. I had just recently cleaned my patio and have before and after photos and after photos from with they "cleaned up". Will be posting. Not recommended. read more

S and J Home Maintenance - Window Washing Near Me - Roseville, California

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I have used S & J for years and years to do window washing, gutter cleaning, screen repair and more. I highly recommend them as they are always courteous and professional. The one time I was less that perfectly satisfied, they came back to correct an issue. I'm surprised at the couple of negative reviews, as with JK E a couple of years ago, so many people use them with positive results. read more

First off the only person to ask for is Tom for window washing. He did a fabulous job. He was professional. He was quick without being sloppy and taking shortcuts. I had two prior experiences that were not the best not the worst, but not the best. I went back because I had spoke with one of the gals in the office and told me to try Tom. Best decision ever best recommendation ever. I highly recommend this company if you're able to use Tom. I hope SJ window washing recognizes him, Tom, in someway because he certainly deserves all the kudos. read more

I'm really disappointed to give this review. As a realtor, I have used S&J for several years to have windows and/or gutters cleaned at my listings. I've also used them at my own residence. So of course, I called them to clean my most recent property. They were timely and got to work, but I was not present when they finished. That evening I went back to find windows with huge spots on them, some windows that were never cleaned on the inside, and they did not clean the tracks. I contacted them to see how we could rectify the situation, but I had already paid them and I needed the windows cleaned for the local agent tour the next morning. So the next morning, my seller and I spent an hour cleaning the windows. Once Maria called me back that day, I told her that I had to finish the job myself and asked if maybe I could get a refund or partial. I sent her pictures of the windows and she had to go to the owner to find out if they could accommodate. She left a voicemail that the owner will not provide any kind of credit and if I chose to no longer use their services they understand. So now I'm looking for a new company to use. read more

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Affordable rates! Excellent service We have a huge window wall that is sparkly clean inside and out. They get a huge yes from me! read more

I would never call these people again. What a difference a year makes. Horrible service, waited over 2 hrs for them. No hey I'm running late be there soon just no notice. Once they showed up we discussed the job showed them a picture of the house they did last year, all was agreed on. They didn't complete the job but said they would be back the next day. Today Mary calls sets the time up and they were almost another 2 hrs late. After a few hours Mary calls complaining the job was bid in correctly and blaming me for it. "I was taking advantage of them". They set the price not me. I was clear and precise as to what I needed done. She pulled her guys and never finished the job even after paying them. NEVEF NEVER NEVER use these people.... read more

S and J Home Maintenance - this is after they claimed I had to pay more to complete and did even complete that... - Window Washing Near Me - Roseville, California

After more than 10 years of utilizing S&J Windows I will never contract with them again. In late May I requested services for two residential homes in Gold River. Upon my initial request I asked if a specific technician could service my homes which was granted. Tom a technician was requested due to his professional attitude and ability. On day of service no Tom. My residence is a two story home upper windows rear and front entry. After completing inside and out S&J left the residence. Next day upper rear window screen fell out exposing an open window not a big deal on its own. Upon inspection I observed white paint or some substance on my freshly painted wood siding. Seeing this I went and checked the entire house with the shock of finding the same issue on my front entrance window area. I then made a call to S& J to have someone take a look at the issue. Today partner owner Brett arrived and denied vehemently responsibility for the issue. S&J utilized a ladder with safety bracing which matched the area and measurements exactly. I personally observed upon arrival the technician with a ladder wrapped with a towel or rags which must have had paint or some other substance which was transferred to my siding. After some discussion I explained and expressed my concern with the owner. At that point Brett stated that he hated working in Gold River and drove off. After spending more than $400.00 that day and six months prior I would have hoped for more concerns. Given this recent issue this will be the last time that I will use S&J Window. Gold River is a small community which shares contractor and service providers. Beware!!! Not the company it was in the past. Mark Y. read more

They did an amazing job! They even cleaned my screens along with windows!! The last company I had didn't do that. They worked hard and it looks incredible! read more

Their employee broke a window blind. Yanked it down and it won't go back up. He didn't say a word. When I called them about it, I was told they would do "whatever it takes" to make it right. They sent some guy over to fix the blind. He couldn't, so they denied any responsibility for replacing it. I obviously don't recommend a business that doesn't take responsibility for their errors. read more

S and J Home Maintenance - Broken window blind - Window Washing Near Me - Roseville, California

I had this company to do my windows (lots of them) on 10/14/2020 two young men did the job, I was working in/around my garden and didn't want to go inside the whole house to check afterwards downstairs everything was fine! But couple hours later when my son come home he was very surprised my white carpet had big black marks by the sliding door:( they when outside to clean the windows and forgot to clean or remove their shoes , I call them leaving a vm no call back I call the office the next day no answer, I had to clean the spots myself, if you hire them just check the job before they leave read more

S and J Home Maintenance - Dirty water? This is what they left in my white carpet - Window Washing Near Me - Roseville, California

We've used S and J previously to clean windows only. We were pleased and thought they did a good job. We hired them last week to clean all windows as well as clean tracks on our sliding glass doors as well as clean gutters. To my surprise, they blew all the stuff from the gutters on our patio furniture and then blew waste in our yard. We were pleased with the expert window cleaning but was less than thrilled with the track cleanliness Although we'll call them again, we will be prepared and a little more vigilant. read more

S and J Home Maintenance - Window Washing Near Me - Roseville, California

S&J did an excellent job cleaning our window/screens and the price was affordable. Jakob & crew worked well together to make our windows and screens sparkle inside & out. On the final walk through we could not find anything wrong. They also informed us of about 4 screens that had wear & tear from sun exposure and gave us a reasonable quote for repair. When we are ready we will go through them for screen repair too. read more

Context: I'm writing this review for my aunt that lives in Sacramento and is of the older generation and doesn't use yelp. She has been using S&J for a couple years now. And she's loved their customer service as well as the quality of the work that they provide. They just got a new receptionist, Maria, who is an absolute doll. My aunt was so happy with the following up that they did with her and how thorough, she asked me to write a review. My aunt thanks S&J and their new receptionist for always getting the job done. read more

We used S & J window cleaning in the past and had a good experience, however things have changed. We recently hired them to clean our windows and explained that our front door is very fragile and extra care should be taking when cleaning the beveled leaded glass. We said it needs to be done by hand, so be extra careful! Unfortunately, the crew didn't listen to the instructions we gave them before they started the cleaning and we also explained this to the office when booking the service. The two cleaners hooked up a high pressure machine with solution and sprayed down our front door and washed out the glaze seals around our beveled glass and caused it to leak into our house. Now we are left with leaks and a compromised door because of lack of consideration and poor work. We sent in an estimated to fix the glazing and we get no response from from the company? This is not what we have experienced before and are shocked of the poor customer service! It's not right to do poor work and not to do something to fix the problem they are responsible for causing. We express this lack of consideration to the owner President Jon Livesay and his response was very negative. When he first started his company, Jon himself washed our door's always by hand. Jon didn't want to claim the damage caused by his inexperience workers on his insurance? Why do they carry insurance then? This could have been avoided if your workers listened to the homeowner's instructions, instead of using a first time system to save time that caused the damage. The workers didn't even have the consideration to move the area rug at the door until my wife told them stop! Stop the spraying, it is coming into our house! We have all this high power washing on video the workers mentioned that it was going to save time, but they didn't know how to operate the machine and they were calling each other geniuses. This is the type of worker at S& J, very inexperienced and unable to understand homeowner instructions. Please be careful using S & J to clean your windows. I would never recommend their work. It's a company that is not concerned about the customer and quality work. I would hire the guys in front of Home Depot before S & J. read more

I had my roof cleaned on Oct. 4, 2023. It's basically blowing or sweeping the roof, because I have gutter guards that cover the gutters and they can not be removed. A single man arrived at 9am and was done by 10am. He was good at what he did and left the area clean. I received a phone call the next day for payment and was surprised at the $300 price! One man for one hour? I have used this company for many years, but it is time to find someone else. John D. read more

Maria is always helpful! She answered ALL my questions and was super patient with me. The whole team is really great and supportive, will give you reasonable quotes and you get more than what you pay for. Would recommend to anyone. read more

My Realtor hired them to power wash exterior walls and clean exterior windows before the 1st Open House last week. The work was not completed, worse yet, they LIED and said it was done. Dirt and wasp nests said otherwise. I gave them a chance to make it right, they lied again saying it was done and no refund of $660.00 would be coming. Would give a "0" rating, if possible. read more

S&J does a great job with window washing, cleaning gutters and putting up Christmas lights. They're our go to place and the are quick, efficient and staff is very friendly. read more

I had scheduled a window washing appointment, Maria helped me understand how they charge she was very patient with me I must say. Some thing to keep in mind is that they only give estimates over the phone they depend on us to count the panes, but the crew confirmed the price of my house. I requested a call on the way because they give 2 hours windows. Over all Pat was great I will definitely used them again. read more

I have used this company before with average results, they also charge $50 to come to my home. This time around the pictures speak for themselves. Wasn't very impressed with the guy on the outside (while the guy "chase" on the inside was great at explaining everything) the guy on the outside lacked common sense about cleaning and moving his vehicle when asked. When I complained to the company about the streaked window and dirty screen track Mary responded telling me my window looked failed and they didn't clean frames unless I paid more. It wasn't a frame but a screen track. I talked with her on the phone and texted pictures - to which she defended her statements about a failed window and would send someone to clean if needed. It was one track and one window so I felt I should just clean it myself. In the end I showed her the before and after pictures of a clean window and clean track with no response. I have a new home with 10' windows and I would not use this company again. I really wanted to like this company as it's hard to find good quality cleaners. :-/ read more

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I wouldn't recommend this business for Gutter Cleaning. They left a huge mess behind saying they don't clean up what they wash out of the gutters. This left several places with gunk and mud they refused to clean up. There were a few leaves in the gutter grills they refused to remove. They left dirty water on the window and car and mud on our storage units. No pride in their work. And they charged $150!! The price was adjusted after I explained how they left the job. Never again. read more

We used S&J to put up Christmas lights on our roofline this year. They used our lights, were prompt, professional, and cleaned our gutters (after all, why not? they're already up there!). They will be returning to take them down. What a marvelous service! read more

The estimate over the phone was inaccurate because I was not advised about a minimum. The young guys that arrived told me about the minimum when they arrived. The cleaning was inadequate by the one guy. They did come back out very willingly. The job was better, but some of the windows still had spots and missed areas. When I called to give my payment I was not asked if I was happy with the second job. I would not hire them in the future. read more

They came New Years Eve to clean our gutters. My husband paid them and gave both men a $100 tip each in addition to $450 for cleaning gutters. In addition to smearing and splattering black goo on the walls, one of them broke our gate. Neither of them mentioned it. They took the money and left. When I found it and called Mary, she denied it was them. When I sent the security camera footage clearly showing them breaking it, then standing it up against the hinges before leaving, she sent the same guy who broke it back to our house to fix it. She suggested the gate was old and probably dry rotted as a cause of the damage. It was a shitty repair job and they did it twice, badly, then we gave up and had a new $4500 gate custom made. They offered us nothing in return, not even an apology. Beware. read more

S and J Home Maintenance - Gate ripped off hinges by gutter cleaners - Window Washing Near Me - Roseville, California

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S & J always do an amazing job on my windows and gutters. They are super efficient without compromising quality. Prices are very reasonable. Also, the front office staff is really friendly and pleasant. In addition they now repair window screens which is an added benefit. Thanks to S & J! read more

Chad and Mason came out and cleaned our windows inside and out, plus cleaned out our gutter just in time for this rain!! They both did an excellent job and I would highly recommend them! 916-630-9330 read more

Spoke with Maria and she assisted me scheduling my window cleaning. She was very informative and provided great customer service. I will be calling her again for future cleaning. read more