Very nice people towed my daughter's car. It was totaled. Make sure I got all her belongings out of…read morethe car.

One Star is Too Generous…read more (If I could give negative stars, I would.) Most of their actual reviews are fake. "after a deer hit me and a unicorn poked holes in my engine- they touched it and my exhaust pipe only leaked rubies and diamonds and I never felt sadness again" yeah... ok. Our 2019 blue Jeep Renegade was towed here after a deer collision. Law enforcement placed a no-hold on the vehicle--yet this dump is now demanding $522 by the end of the week after ignoring over seven calls in the last two months- other than one. When my fiance reached out, he was told to "come in and discuss it in person." One of those "this could've been a phone call but instead let's waste your time and inconvenience you" situations. They knew we had no vehicle to get there and no interest in selling the car, yet still tried to convince us to sign over the title. Translation? They attempted to take ownership of our car by playing the system--and when that didn't work, they flipped the script. They never asked for my contact info, even though I'm the legal owner. If they had asked my fiancé for my number, he would've given it. Instead, they deliberately targeted him with rude, dismissive, and evasive communication, treating him like a nuisance instead of a customer--and made it a problem for both of us. I work full-time in a special education classroom, so I can't always answer calls--but they made zero effort to reach me or handle this professionally. Instead, they blamed him for "not doing things their way." This wasn't a miscommunication. This was a predatory business trying to exploit silence as consent. They had options. They chose manipulation. My father was a diesel mechanic. He taught me how to spot places like this. Unless someone from this business contacts me directly to resolve this like professionals, I'll be arriving with law enforcement next week. And I won't be walking away without my vehicle. Thanks for making life just a little bit harder. I'll be seeing you really *really* soon.

Someone recommended this place to me when I hit a deer with the car. The estimate was in the…read moreballpark of what I expected, when it came time to pay the bill, the actual price was within one dollar of the estimate, the job was done when projected to be done, the paint matching was perfect (it was an older car), the repair job was flawless - no way to tell that the car had been bunged up. I was very, very pleased. Time passed. Someone backed into me. Again, a flawless job right on target with the estimate. A great place to deal with about what can be a distressing event. Well off the road and around a curve in Cedarfield Commons - you'd never know it was there unless you knew it was there. I wouldn't even consider trying another bodywork place now.

I stopped in this morning to get Adam's (Manager) opinion on a little mark on my hood. Adam had…read moresome time and said for something so minor no charge. Within a few minutes or so Adam took care of the mark problem solved! Adam was so patient and described the most likely cause, etc.. I would recommend the shop for all work I will be back given this very impressive experience. Franklin initially greeted me and looked at the spot/area then turned it over to Adam for the fix. Thank you both!

Waited to post this now because back in 2015 I didn't see they uad a facebook page…read more All I can say is use a different company because they did half the work and never came back and didn't answer their calls when I called them or called me back. I needed an airbag and an airbag module put in, and they gave me an estimate of 150, which I was impressed cause I knew that was too cheap for what I needed. The owner, Bob Dow, said it takes two hours, and that's it. I was more impressed cause online said 6 hours, which I told him, and he said, "You're wrong." I know what I'm doing, and there are two ways of taking it out." Nope, he was wrong and must have read the wrong plans to the car. So after he realized he was wrong he said he would come back the next day which he did and put the passenger side airbag in and told me he would come back after I got the other part in cause he couldn't find it. So he said pay me 75 now and 75 later and of coarse didn't have change for 100 so I said keep the other 25 and I'll only owe you 50 when you get back he said OK that's fine. I called and called left messages and never came back. Then that year I brought my 97 Camaro to Vogels where they contacted Bob Dow to come down and do the guy. I had no idea of this because I would have told them no he owes me money back or to do the job for the price he quoted me. So he got me twice on 1 job. Dude is a real piece of work and to me is a con artist. So if you use this guy, which I recommend you don't watch out cause he might scam you like he scammed me. He told me well it was more work, and I gave you an estimate of 150, and it should be more, but 150 is fine. I would have been OK to pay more cause, like he said, an estimate is an estimate, not a full price, and might go up. Don't low ball your self cause you were wrong and took more time. I would have been glad to pay more for your service. SO AGAIN, IF YOU USE HIM WATCH OUT FOR HIS SCAMS CAUSE NO ONE LIKES TO BE SCAMMED.

Bob came recommended from another Rochester auto repair shop that's been in business for 50+ years,…read moreMytee. He made a trip out to examine the ignition on our older Honda Accord. Rather than making an unnecessary repair, he conducted tests and applied a specialty lock lubricant. This is an honest gentleman who handles dozens of steering column and ignition repairs every year. We'll call Stolen & Recovered when circumstances require it. Luckily, we saved the cash this time around.

Gerber Collision in Greece did an outstanding job, they were communicative through my whole repair…read moreand very helpful with all the paper work and after care instructions. I highly recommend them to anyone needing repair or work done. You did a Outstanding job and I cannot say enough of how great my experience was, Lorenzo was in good hands. I will gladly go back for future work.

A great experience ! From beginning til the end. The receptionist was friendly and went above and…read morebeyond. Cyle my advisor , was awesome. Kept me updated two times a week on the progress of my vehicle. I can't recommend this place enough.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

I was so pleasantly surprised by the service I got from Cory. I had a small fender bender. I was a…read morebit distraught about it. Cory was not only able to fix the small amount of damage right then and there, he even offered to buff out a bit of previous damage. His willingness to help was not only great for my car, but he gave me renewed faith in humanity because he was so positive and helpful. So refreshing in the day and age. I will be back for sure to West Herr collision. Thank you Cory.