Someone recommended this place to me when I hit a deer with the car. The estimate was in the…read moreballpark of what I expected, when it came time to pay the bill, the actual price was within one dollar of the estimate, the job was done when projected to be done, the paint matching was perfect (it was an older car), the repair job was flawless - no way to tell that the car had been bunged up. I was very, very pleased. Time passed. Someone backed into me. Again, a flawless job right on target with the estimate. A great place to deal with about what can be a distressing event. Well off the road and around a curve in Cedarfield Commons - you'd never know it was there unless you knew it was there. I wouldn't even consider trying another bodywork place now.

I hate to leave bad reviews but I need to warn people - especially those that may not be as 'car…read moresavvy' as others. So I was involved in an accident that left both my driver's side tires blown out and both rims with extensive damage. I had heard good things about Northside so I had my vehicle taken to Northside in Dewitt (I live in the Syracuse area). The Dewitt location said they were backed up so they were sending my truck to the Greece location. I received a call from one of their reps so he could find out what happened in the accident and hear my concerns regarding other damages my truck may have incurred since we could only see the tires and rims were damaged. We had a quick but good conversation and he asked me if I wanted the new tires in the front or back since you cannot have unevenly worn tires on either side. (Differing treads should be placed opposite one another i.e. one set of same treads in front and other set of treads in rear) You cannot do this side to side as the vehicle will pull, essentially fight itself as the treads try to do their thing. Anyways - having him ask me that was reassuring that he knew what he was doing so I felt less anxious. They said my vehicle would be ready 7/2. I didn't hear anything that day but I figured with the upcoming holiday, they were probably a little behind (no biggie - I had a great rental ;) So I called on 7/7 after not hearing anything and they said my truck was in quality control and they were about to call me later that day to arrange for pick up (back in Dewitt) So I arrived at their Dewitt location and spoke with two nice ladies who explained to me that they had an alignment done on my truck - they 'subcontract' alignments through Monroe Tire and Muffler. But they said they had to replace the upper ball joint so again I felt better knowing they found that - which led me to believe they actually had taken a serious approach to my concern. So I drove off - happy as a clam. Until I did my own test and found that my truck was pulling to the left. And not slightly - I took my hand off the wheel and it immediately started veering into the oncoming lane. So I got home and took a closer look. They installed the new rims and tires on the driver's side and hadn't rotated them so the more-worn tires were in the back and new tires were in the front. I wouldn't have been so angry if the rep hadn't specifically mentioned they were going to do just that! And the quality control inspection? WHAT THE F@$K WERE THEY INSPECTING?!?!? I will say that when I called the rep he did apologize several times and offered to fix it if I brought it in. But that would be more of a waste of my time and jockeying cars and rides etc that I didn't want to deal with. So I fixed it myself in an hour in my garage. This is a concern to me because my original tires are still fairly new (purchased last fall). But what if another customer was in there, down on their luck, whose original tires weren't in the best shape? That could cause an accident and someone could be hurt. I also want to mention that I have a sneaking suspicion that Northside 'subcontracted' the entire project to Monroe, who slapped the tires on there and called it good and Northside was being lazy and didn't follow up. They just made Monroe do all the work for half what the insurance company was paying them. That's pretty low Northside. Your reputation just took a big hit in my book.

Waited to post this now because back in 2015 I didn't see they uad a facebook page…read more All I can say is use a different company because they did half the work and never came back and didn't answer their calls when I called them or called me back. I needed an airbag and an airbag module put in, and they gave me an estimate of 150, which I was impressed cause I knew that was too cheap for what I needed. The owner, Bob Dow, said it takes two hours, and that's it. I was more impressed cause online said 6 hours, which I told him, and he said, "You're wrong." I know what I'm doing, and there are two ways of taking it out." Nope, he was wrong and must have read the wrong plans to the car. So after he realized he was wrong he said he would come back the next day which he did and put the passenger side airbag in and told me he would come back after I got the other part in cause he couldn't find it. So he said pay me 75 now and 75 later and of coarse didn't have change for 100 so I said keep the other 25 and I'll only owe you 50 when you get back he said OK that's fine. I called and called left messages and never came back. Then that year I brought my 97 Camaro to Vogels where they contacted Bob Dow to come down and do the guy. I had no idea of this because I would have told them no he owes me money back or to do the job for the price he quoted me. So he got me twice on 1 job. Dude is a real piece of work and to me is a con artist. So if you use this guy, which I recommend you don't watch out cause he might scam you like he scammed me. He told me well it was more work, and I gave you an estimate of 150, and it should be more, but 150 is fine. I would have been OK to pay more cause, like he said, an estimate is an estimate, not a full price, and might go up. Don't low ball your self cause you were wrong and took more time. I would have been glad to pay more for your service. SO AGAIN, IF YOU USE HIM WATCH OUT FOR HIS SCAMS CAUSE NO ONE LIKES TO BE SCAMMED.

Bob came recommended from another Rochester auto repair shop that's been in business for 50+ years,…read moreMytee. He made a trip out to examine the ignition on our older Honda Accord. Rather than making an unnecessary repair, he conducted tests and applied a specialty lock lubricant. This is an honest gentleman who handles dozens of steering column and ignition repairs every year. We'll call Stolen & Recovered when circumstances require it. Luckily, we saved the cash this time around.

Gerber Collision in Greece did an outstanding job, they were communicative through my whole repair…read moreand very helpful with all the paper work and after care instructions. I highly recommend them to anyone needing repair or work done. You did a Outstanding job and I cannot say enough of how great my experience was, Lorenzo was in good hands. I will gladly go back for future work.

A great experience ! From beginning til the end. The receptionist was friendly and went above and…read morebeyond. Cyle my advisor , was awesome. Kept me updated two times a week on the progress of my vehicle. I can't recommend this place enough.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

I was so pleasantly surprised by the service I got from Cory. I had a small fender bender. I was a…read morebit distraught about it. Cory was not only able to fix the small amount of damage right then and there, he even offered to buff out a bit of previous damage. His willingness to help was not only great for my car, but he gave me renewed faith in humanity because he was so positive and helpful. So refreshing in the day and age. I will be back for sure to West Herr collision. Thank you Cory.