Not sure what those 2014 reviewers are complaining about, I had 2 great experiences with S&K. They will be my first and probably only call when I am ready for my next major home improvement project. I hired S&K Roofing, Siding, and Windows for two separate major jobs in 2015 (replacement of all 16 windows in my house, then later replacement of a sliding glass patio door) and their work was outstanding both times. For comparison, in the last 6 years, I have hired Brothers Services for 2 major jobs (good work but expensive), Smith & Sons for 1 major job (good work on a basement finishing), and 2 other small-time local contractors who shall not be named or recommended...
Sales rep Jack Leons was courteous, PROMPT, ACCURATE, and HONEST. His "ballpark guesses" were ready within a day or two via email, and were within $5-$10 of the final, formal estimate (which arrived about a week later both by email and snail mail) both for the 16 window project and the sliding glass door project. When I contacted Jack for an estimate on a deck teardown&replacement, he was upfront and honest and told me that since S&K relies on subcontractors for decks, the price would probably be out of my budget. I persisted and requested the estimate anyway, which did turn out to be above my budget, but major kudos to Jack and S&K for not trying to pressure me into a sale that was beyond my budget. Jack was also very helpful in explaining the product line at their showroom. I had done rather extensive research before contacting S&K and viewing their product line, and was blown away by the value and quality. Prices for a near-top-of-the-line window worked out to be several thousand $$ less than Brother's Services estimate (using Owens Corning brand windows), and that was including installation and removal of the old window. S&K's price for the sliding glass door worked out to be about $600 less than I paid Brother's Service (for an Owens Corning sliding glass door) on a different part of the house, and I got a significantly lighter and more energy efficient door to boot!
S&K prefers to use "BF Rich" company windows and glass doors - which I had never previously heard of. Energy efficiency and value were my two top choices, and my wife loved the double-hung glass, Easy-Clean exterior coating (basically just spray it with a hose and you're done), night latches, option of opening the top sash (small children on 2nd floor, safer to get a breeze through the upper piece of glass), and easy-open (our previous builder-grade windows felt like doing a bicep curl). The BF Rich windows and doors that S&K uses beat the Energy Star minimums by a landslide, and the ones I bought weren't even the top of the BF Rich product line!
Installation was a day and a half job for 16 windows, including removal of the old windows and new rain gutters etc, not a mark to be found anywhere on my siding, and a year and a half later, not a draft or drop of water has come through any of the windows or sliding glass door (previously had major drafts and 5 of 16 windows leaked through the sills during heavy rains). The sliding door was done in a single day. Crews were experienced, knowledgeable, polite, and efficient, and took great pains to avoid damage to the interior and yard of my house. A few months after installation, my wife noticed a torn screen on one window, and another window's sealed argon-gas pane leaked out (manufacturing defect. S&K drove out to my house and re-screened the screen in the van while we waited, no questions asked. For the sealed glass unit, S&K had a new pane manufactured (mine are oddly sized, requiring custom made glass), and as soon as S&K received the pane they drove it out to my house a second time and swapped the defective one, no questions asked!
In summary, S&K has been my favorite contractor in the 6 years I have spent remodeling my house, and they will be my first and probably only call to replace my rotting front door & frame. To compare to the below reviews, I don't see any interior remodeling services (like finishing a basement) advertised on S&K's web site, so perhaps that service has been discontinued. S&K is a contracting company that focuses on EXTERIOR jobs, so even if they do interior jobs, I'd expect the headache that comes with subcontractors...There are plenty of cheaper contractors in MD, but you get what you pay for...S&K's work for me has been on par with Brother's Services, but significantly cheaper, and I am extremely pleased with the product line S&K recommends, their sales process, installation process, and follow-up care. read more