I'd give 0 if I could. Every car on the lot is a lemon, most with severe accidents, with thousands of dollars of repairs needing to be done. I'm sure they're mechanic shop is a joke and a front to ease buyers concerns - I didn't see a single person who looked like they knew what they're doing with cars, just $$$. They sold a vehicle needing 8k in repair - the driver airbag had been deployed and stuffed back in, which is in of itself illegal to sell as is. MAKE SURE YOU READ EVERY PAGE ON THE SCREEN, ZOOM OUT. DO NOT BE RUSHED OR DISTRACTED. THIS IS YOUR. MONEY. The pages that we signed were printed out and we noticed we had not been shown a full side of the auto check/audit/report. I asked to start each vehicle except the one we bought, which had all the right fuses and codes removed to prevent me noticing any problems. I got a free consultation with a Consumer Fraud Protection Lawyer who would team with the State Attorney General to sue them. We came in and told them that, they agreed to let us switch the car. We did our due diligence and made the best pick. I WISH I SUED. Only cost is if you win, and I'm happy to make these guys pay the money I just gave them to a lawyer protecting them from me. read more

I went to purchase a vehicle & was given the run around the check engine light. Completely unprofessional & untrustworthy, I will not be recommending this car lot to anyone. read more

Do not buy from any of there locations!!! They sold me a bad truck and now the owner won't answer my calls or isn't at the office when I go look for him. The check engine turned on that same day I bought the car. Scammers!! Now I need a new motor. No se recomienda comprar aquí. Me vendieron un carro malo y ahora el dueño no me regresa ni las llamadas. El mismo día que compre el carro se le prendió la luz de check engine. Ahora necesito un motor nuevo. read more

BEWARE!!!!!! They sold a car to my 20 year old daughter and really got over on her. She had to take the 2017 Chevy Equinox back after 3 weeks because the engine light came on the transmission started slipping and the car started violently shaking when stopped at any stop light. She took it back they told her it was spark plugs they supposedly "fixed it" then gave it back to her, it ran fine for about two weeks then the same problem started happening again. She took it back they supposedly "fixed it" again and they gave it back to her however this time they told her she has the type of car that she has to check her oil every two days, which is BS! She took the car in for an oil change and was told she has an oil and transmission fuel leak. My daughter reached back out to the dealership and she is now being told that they cannot fix it because it's no longer under warranty. We have reached out to the BBB and will be contacting a lawyer. Please beware do not buy a car from these people they are out here scamming people out of their money!!!!! read more

This review is for S&M Auto Sales specifically at 5801 S Western which is the same dealership across the street by the same name. For some reason the company only has 2 of their 3 locations listed on Yelp. The first thing I want to do here is issue my formal apology to the Yelpers who previously reviewed this dealership poorly, that I chose to ignore because I told myself the reviews were too outrageous and extreme to be real. I even made sure (and you should too) to read the reviews under the sections "reviews not recommended" because Yelp will often not show reviews from people who aren't regular Yelpers because they assume they are bogus reviews. But trust me, after looking through all the reviews, the only one that is clearly fake is the positive one. You Yelpers who said how awful this place was were absolutely right and I'm sorry I doubted you. On to my experience...I was looking for a specific car, a Chevrolet Volt. This dealership had one, and I had already test driven others at Chevy dealerships but they were a little too outside my price range or didn't have features I wanted. So I see S&M Auto has one on their lot but I live about an hour away in traffic from this dealership so I made sure to call ahead to verify they did indeed still have the car on the lot. I spoke with the salesperson Gabriel on the phone and I requested that he charge the battery before I arrive so I could experience the test drive with a fully charged battery. For those that don't know, the Chevy Volt runs as an electric car and on gas as well. Gabriel kept calling me "Sweetie" on the phone even after I told him my name which really irritated me and felt pretty unprofessional and disrespectful. I bit my tongue on that topic since men who will call a woman "sweetie" in this scenario will also be the type of men who don't like their behavior to be corrected and I didn't want to start off on the wrong foot. I asked Gabriel for two simple things to be sure of before I drove an hour in traffic to get there to test drive the car. First, to be sure the battery is fully charged (by plugging it in the day before I arrive) and second, to be sure the air conditioner works in the car. Gabriel assured me he would do both and to just let him know that I was coming the next day. I called Gabriel and let him know I was coming and even text messaged him before I arrived to remind him I was coming. I arrive on 90 degree day to find Gabriel sweating heavily in the Volt trying to figure out the air conditioning and the car battery was NOT charged at all and the "low gas" indicator was also on. Although I was extremely angry on the inside, I calmly asked him why he didn't charge the battery as I requested and he responded that he did charge it. I show Gabriel the display which showed the battery was depleted. I figure either he was lying or had no clue what he was doing. I ask Gabriel to see if the charging cable works on the car so he plugs it in and then uses an extension cord to reach an outlet in their garage (You aren't really supposed to use an extension cord for this). The car display showed an error that it wasn't charging. So apparently, Gabriel must have plugged it in and walked away without checking to see if it actually taking the charge. At this point he decides to let me deal with the owner's relative, perhaps the manager on scene (I think his name was either Sean or Tarik). Now Gabriel disappeared and I explain to the other employee the issue of the two things I requested from Gabriel were not done. He offers to let their mechanic look at the car. Now I was fairly sure their mechanic would not know how to service a car like this, and even if the mechanic could figure out why the car wasn't charging, they still would not be able to magically charge it quickly before the test drive. At this point I just told the employee I didn't have time to have the mechanic look at the car and just wanted to test drive (on gas only) since I was already there (and I was curious how the car was going to run) so we got into the hot car, we both tried to get the A/C to blow cool air but it was only mildly cool-ish. Then I notice on the display the check engine light on. Also there was a display warning to service the charging system. Well we go on the test drive and for the most part the car ran ok on the short drive, but whatever the issues with the charging cable were going to be would be very costly and I wasn't looking to purchase a problem car. I can't believe this dealership would test drive a car with the check engine light on and the low fuel light on and let the salespeople lie about the air conditioning working on a super hot summer day. Don't waste your time going to look at cars at this dealership unless you want a car you will need repaired immediately. I attached a photo I took of the display warnings on the test drive and drew red circles on the display to highlight the issues I saw. read more

S & M Auto Sales - Car Dealers Near Me - Chicago, Illinois

recently purchased a 1987 iRoc Z 28 had them send me pictures and videos. They told me the car was in great condition. Unfortunately, I'm all the way in Florida so I purchased a car without seeing it. On the video, he told me the rear hatch would not open and they were going to fix that. That never happened. I got the car with a broken hatch actuator, which is supposed to pull the hatch down when you lightly shut it. I was told the interior was perfect. When I got the car, the radio was broken inside the dash and flopping around and so was the air conditioning controls , the lower center that holds the radio is broken and somebody cut the radio brackets out of it and that's why. But they did not tell me any of that. Also, after the car was dropped off here in Florida the fuel pump stopped working, which is a major job on this car it is inside the tank up above the differential. I don't fully blame them for that because the car was running. so to be fair, I understand stuff like that happens, but definitely be warned that these people are not honest. For instance, I first made a deal to buy the car with shipping and everything included and then when they were all done, luckily before I signed the paperwork, they tried to tell me it was $1300 to have it delivered and I said wait a minute you said you were going to pay for that we spoke about that I sent the proof . Then they said the delivery was too expensive so me myself provided them with phone numbers of people that would deliver the car to me for 500 bucks not for the crazy amount they were trying to make extra money with me.. So finally they agreed to that because I wouldn't sign the papers unless they did. Anyway, beware I offered them a deal if they sent me $500 to cover the broken hatch and the radio problem that I would not report them, but of course they ignored me. So I have to spend out of my pocket to fix a car that I just spent $17,000 on. Anyway, I don't do business like that. I can't stand people that are dishonest. So definitely I recommend you look elsewhere for a vehicle. read more

**BUYER BEWARE** If I could do a review and leave no stars I would. Everything from the service to the actual truck I bought was horrible. Have driven less than 1,000 miles on the truck and it's been in the shop twice for problems. A truck that I have had less than 2 months. I had to pay for multiple tow trucks that they won't reimburse anything on even though I have it written in text that the truck is in "mint" condition. I will be going to small claims with them because it's just a pain in the ass to deal with them. They shorted me on the registration that was having to get transferred to another state but that came as no surprise given everything else. If you do, make the dumb decision to buy a vehicle from these guys please make sure you get the warranty because you will need it. I read a review similar to mine and thought it was just a "bad experience" turns out it's just a bad dealership. At the end of the day the choice is yours. I am almost willing to bet that any positive review is from a bot or an employee. I even saw an ex employee state that they would never buy a car from them. TRUST ME ITS WORTH SPENDING A GRAND OR TWO MORE AND BUYING ELSEWHERE. read more

Purchased a car from them and needed to bring the car back so they could get a gps installed for the finance company. Weeks later I received a ticket for $200 for not having a city sticker on the day and time I was in their office waiting for them to get the gps installed. Told the salesmen how could I get a ticket when I was in the office the whole time. So apparently that guy that took the car got the ticket but they were being such cocks about it. When they rip people off everyday selling those trash cars. read more

Buyer beware! I purchased a truck from S&M on Western and I have had nothing but problems from the beginning. Initially I thought the salesman Alfredo was great! (Who wouldn't be when they are selling a lemon) The truck was even delivered to me. on the 2nd day of driving it I noticed a very harsh smell and it was giving everyone in the truck a headache, like exhaust. I called and Alfredo told me to talk to the owner "GUS" this man said he was the owner. After going over everything he REFUSED to honor the 15 day warranty I have from them. He tole me to use the extended I purchased. I even said I was getting a lawyer and the "owner" said "Go ahead, I don't care I am not fixing it". I filed a report with the BBB. I then took the truck to my local Chevy dealer who began looking at it under the warranty. There were SOOOOO many things wrong like needing a new exhaust, muffler, repair of the cam shaft as there was oil leaking all inside the engine and more. The 2nd day the TWO rear door handles fell right off. I did get a call back from the "owner" Mike stating Gus wasn't the owner ( what a circus) and he would fix it what else needed to be done. I called on the Saturday I was bringing it in and ironically Mike had to leave the country and the person there said he could look at my truck. I knew the only reason I got a call was because the BBB contacted them. I never heard back from the owner and have paid out of pocket for all these repairs less the oil leak which my warranty covered. The very day after getting this truck I began telling S&M and had a 15 DAY WARRANTY from them as well and they NEVER did a thing to HONOR their own warranty or word. This place sells junk and rips people off! Stay away from them if you can. I will always share this story and how horrible this dealership is. I bought all my previous vehicles from Ray Chevy and never had an issue with new or used. I am so disgusted with the lack of integrity, honesty and common human decency. Not just the bad business but the lying and games about ownership and then the next owner being out of the country and still no resolution. This dealership sells junk and doesn't honor their own 15 day warranty. They are liars and thief's... STAY CLEAR !!!! I would give 0 stars if I could. These are not honorable people. read more

Horrible customer service!!! We went to look at vehicles and we asked if the price was negotiable. They said their price was the lowest they could go....no room to negotiate, you pay whatever they want. read more

I had a fantastic experience with this business. I wanted to put X money down and pay Y per month -- and I put X money down and pay Y per month. Jimmy in Sales has been in the business for over 20 years and feels no pressure to sale a car. They were both courteous and casual as we financed, again I felt no pressure. This is a family and like-family run business, and they made me feel like family as I leased a vehicle to support my own family. I came back within 3 days of purchase with a concern and they addressed it with no hassle and no cost. These seemed to be good, honest people. I am very happy with my purchase and my experience. I highly recommend their business. read more

I have nothing but good things to say about these guys! They sold me a solid car with warranty (have not had to use) at a fair price. Was my first purchase but wont be my last! Hard to find a dealership these days where they stand by their word - Dean and his crew do / does. read more

I came here looking to purchase a vehicle a few months ago, having money available not requiring any financing... should be ideal for a dealership because they'd have a customer capable of paying at the time of sale.., and was supremely disappointed by what I encountered. The receptionist, only person I encountered who seemed to be serious about her job, referred me to a salesman, an elderly Hispanic man who sadly seemed to have very little interest in my business as a potential customer. From the start I explained that I was interested in a vehicle and would be paying immediately without the need for financing. I asked about some of the vehicles they'd advertised online and this request for information was met with a lethargic response. After some time on the computer, the salesman told me the vehicles I was interested in were no longer available. After I pushed for information on similar vehicles, he reluctantly walked me next door to a different dealership, to look at a sedan he had no details about and no contact with a salesman who could help me, then walked away while I was asking the employee detailing this car, who also had little information about it, about its features and price. I'm not one to complain about poor service, and this is the first time I've written a negative online review about any business, but I've honestly never experienced anything like the lack of interest in my business as a customer. I mean, coming in with 6 Grand ready to spend on the spot I expected something more than total apathy. It's worse than poor customer service, it's a mistake for the business to have this negligent approach. I ended up getting a suitable vehicle from Craigslist that's held up admirably in the 4 months since purchase, that's money these people could've easily gotten if they'd taken me stolidly. Tragic. read more

OMG seriously the worst dealer ever 1st off there cars are all pieces of shit...so they lie to the finance companies to get u approved,the deal falls through but they give u car for a week then tell you to return car and u dont get your down payment or trade in back sales person Richard stay away from this place people u can have a better experience than myself read more

I've bought two cars from these guys: a 2006 VW Touareg and a 2007 Honda Civic. They're very friendly, and actually have decent cars. The only problem I had was with the Civic shortly after I bought it, which involved a strut mount. HOWEVER, I sent them the repair bill (@ $350) and a letter, and THEY PROMPTLY REIMBURSED ME, which I found to be extremely professional. I would definitely go back. read more

Don't buy anything i repeat don't buy anything from here. I just got a car from them thinking I made a good purchase I got this car July 12 2019 went out of town August 30, and was due back home on sept 2, on my way home motor locks up on highway I almost got hit by an 18 wheeler, got a two year warranty with them for them to tell me the claim had been denied due to something S and M auto did. I've been without A car since sept 2 and Sam the owner will not take my calls, he's always out of the office these people will not make the situation right just a waste of hard earned money read more

I read the reviews before coming, and they were right, these guys are shady. When I called to check on a certain vehicle that appeared to be a great deal, they said it was in stock. I printed out a card fax ($49), and I drove 1 hour into the city. When I arrived I gave them the same VIN# I gave them over the phone and they told me it was sold two weeks ago, but they have another one just like it! These guys ARE what you picture when you think of shady used car dealerships... read more

Worse place to go. They say they work with u just to go in and then when u waste 2 hrs there they say they can't help u. Unless u have a cosigner or offer more money. They started with u need to put at least 200. Then it was 500. Then he's like well if u can put 1500 down than we can give u a good deal. That's when I said no way. read more

This was by far the worst buying experience I've had before in my life, with any company in the U.S, no on the planet, HANDS DOWN. Whatever you do buyers, please beware! They own several auto dealerships, all under the same name of S & M Auto Sales. My experience is with the one/two combined on Western Ave. An employee named Ali assisted me with finding a 2004 Nissan Maxima. I fell in love with the car at first sight. My father, who knows his way around the parts of a car (after working as a petty mechanic for over 40 years with Budget rent a car service). We want to test drive the car so another employee, (his name escapes me) comes out to ride along. He notices that the AUTOMATIC passenger side mirror isn't open and tries to open it himself, the mirror breaks and we're assured that they will take care of the repairs to the mirror. When we are about to pull off of the lot, the service engine light comes on (this should've been my first hint not to shop with these people but being this was my first car, I wasn't in a hurry to make a big deal) and again, we are assured that it'll be taken care of. Next Red flag, we hear a rubbing noise, again, the employee tells us they just got this particular car in that day and hadn't had time to give it to the mechanic but if we were really interested, the mechanic would take a look at it and make what ever repairs were necessary (SP). We were given a date to come back in for repairs and all of a sudden, "the mechanic was sick" and the icing on the cake, "The employee who helped you is now out of the country and no longer with us." The owner, Mike is a rude, arrogant piece of work. He told me I was waisting his time, he is not responsible for what his employee promised and that nothing will be fixed by him unless I purchase an $1800.00 warrenty....seriously? If need be I will stand outside of this business and let every customer know that they are scammers that should not be trusted. I've reported them to the BBB and this is a warning, DO NOT BUY FROM ANY S & M AUTO!!!!! read more

At the very least completely dishonest and probably even a bit illegal- I purchased a car at S&M a few years ago and recently traded the car in at a reputable Acura dealer. It came as a major surprise to me when I was told by the new dealer who had run the carfax that the car I was trading in had been in a wreck bad enough to deploy the airbags and that it had sustained damage to the frame. I was told that when I receive the title for the car it would have a large stamp on it reflecting this... and that I would be legally obligated to tell anyone buying the car from me about the fact it had been wrecked as badly as it was by its previous owner. Obviously Sam had the same obligation and should have not been allowed to hide this from me at the time I purchased the car. Obviously my trade in was not worth nearly what I thought it might be. Acura actually advised me to take legal action against Sam and S&M but I really have enough going on right now than to spend my money trying to close the doors on this loser. The day I purchased the car the belt started making noises. He told me they would fix it which never happened. He told me the car was under warranty (due to mileage) but I would later find out that due to the original purchase date of the car it was NOT under warrenty. Lastly, when Sam took my car from me as a trade in from me I offered him the payoff amount which was accurate as of my last payment made. A couple days after we shook hands on the car he sold me he called me back to ask me for more money because the payoff was slightly higher than I had told him. Of course I told him he was out of luck and he should have called the bank holding the loan when we drew up the paperwork. Do yourself a favor and find a car somewhere else or take a bus. read more

Stay away from this place. They did not give me a carfax report on the vehicle I purchase. I found out later that the car had a salvaged title that was due to frame damage. I found out when I tried trading the car in to another dealership. Now I'm stuck with a car that I can't refinance nor trade in read more

do not buy a car from here they are scammers with bad cars. i just purchased a car saturday and i cut off on me on monday i havent even put over a 100 miles on it. they draw you in with a warranty so you can pay more cause they know the cars are messed up. then they dont convince or accommodate in no type of way. this is not a dealer buy nor finance from. read more

The entire team took care of us while buying a car from S&M. They offered us an honest price for the car we bought. S and M also gave us what we asked for on our trade in. The transaction went very smoothly and after the sale they have been available to answer all of our questions. read more

do not buy a car here lemons!!!! they sold me a car with a rigged ignition switch?!?!?!!! run as fast as u can!!!!!