Unprofessional Communication and Lack of Full Disclosure…read more I brought my car in on Friday, Nov 14 and was told the part I needed would arrive on either Nov 15 or Nov 18. I asked Juan to call me with an update either way. No call came. On Wednesday, Nov 19, I called for an update and was told the part still wasn't in, that someone would pick it up, and that my car would be ready that evening. No follow-up. On Thursday, Nov 20, I called again and was told the car should be ready after a brake check. Because promised callbacks had never happened, I called back at 3 p.m. and got no return call. When I asked directly if the car would be ready that evening, I was not given a yes/no answer--only vague responses telling me to wait for his call. At 4:45 p.m., Juan finally called and said it was ready. Since I had been told not to come without his call, I had already cancelled my ride and couldn't get there. When I picked my car up this morning, the total was $28 more than what Juan repeatedly quoted. I also raised a July 2025 issue: I paid over $1,000 for brakes sold by Douglas without being told the cheaper pads contain more metal and often squeak. Juan said Mark would call me to discuss the lack of disclosure. That call never happened. Multiple missed updates, unclear communication, undisclosed product issues, and inconsistent pricing. Based on this, I cannot recommend South Chicago Jeep/Dodge.

Alex has great customer service and was very helpful every step of the way. I'm now in my new 2023…read moreChevy Traverse and extremely happy.

They talk a good game and their cards Look GOOD BUT they are DEFECTED. After purchasing the card…read morethe dashboard lite up with all kinds of problems ABS, Traction, BRAKES and they give you the run around until you no longer can help you. DO NOT buy a car from this company. Upon trying to get a solution we saw several people come there with the same complaints.

One of my employee from work he bought a car from here. They sold him a fucked up engine and then…read moremy employee said I want my money back because they gave him messed up engine and they say no refunds and they cannot give him another car and then my employee trying to fix his car at the shop put all his money in it. then they said he didn't pay the car got his car repo at the shop. so my employees getting a lawyer to get his money back. I recommend a do not come over here if you're trying to buy a car and the car is fucked up they won't help you or get another car.

Bought a 2018 RAV4 Hybrid AWD for $22K for a friend. After doing research, the invoice price on…read morethat model was about $25k-$25k. I thought it was too good, so I looked up the dealership online. A lot of the reviews claimed a bait and switch. Being paranoid, I requested the VIN number on the model I was being quoted, and I told them I wanted to test drive it when I got there. Car was exactly what I expected. VIN matched, and haven't run into any issues yet and seeing as how it's covered with Toyota's bumper to bumper warranty, I think it'll be good. Only reason I didn't give 5 stars - Dealership's A/C wasn't all that great, and there were only 2 finance guys that took quite long. Price was all good, but waiting it a hot dealership with better things to do because the finance guys were taking their sweet time irritated me. Also, other dealerships had free snacks. They had a vending machine that was quite cheap, but would've liked the complementary snacks.

Put $800 down using my debit card the rest in cash on Saturday 06/20 decided not to get the vehicle…read morethey claim the money was refunded when we called they gave us the run around so we went back up there to speak with a manager name Ant and he stars that they never issued the refund so he claim he processed it and today is 06/30 and the money isn't on my card, I'm making a police report today.... The saleswoman Katlin had an attitude after we didn't purchase the car by the way DONT GO HERE

Bought a used vehicle. What should have been an in-and-out transaction turned into me waiting for…read morehours until a sales manager came to sign the appropriate docs. I'm usually patient but, this was kind of obnoxious since they had taken my money but, were now barring my exit until this person came from home. Also, the numbers didn't reflect what we had agreed to by the time I got around to reading everything. Maybe keeping me waiting was a tactic to get me so exasperated that I'd just pay without caring or looking? Either way be careful going to all the dealerships on Western in Chicago!!!

I wrote a review on Kingdom Chevrolet a few days ago because of their professionalism and a job…read morewell done. I few days ago I had 2 front rotors and a set of brake pads done for the front wheels of my car as well as an oil change and an engine air filter installed at Kingdom Chevrolet. Needless to say it was a professional job well done. I waited 3 days and said to myself why not have the rear wheels rotors and brakes replaced as well. So I went back today to have the rear wheels done the same as the front wheels. Nevertheless kingdom performed another professional seamless job. I get the dealership is known to charge more, but you get what you pay for. It's imperative to take your car to a trusted well trained repair shop with trusted automotive technicians that will tell you the truth about the work and parts you need for the betterment of your vehicle. KINGDOM CHEVROLET WILL ALWAYS BE A TRUSTED, COURTEOUS, WELL TRAINED DEALERSHIP AND REPAIR SHOP. 10-20-2025. G. Clark

Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer…read moreservice is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate.

Although the people are very polite, the service is horrible. They don't follow up when they say…read morethey're supposed to.. they keep your car weeks at a time. They refused to offer you a loaner car when they at fault. Foxford was way better

If I could give 0 stars I would. I have had my car in the mechanics almost as long as I've had it…read moreand that's not even 3 months ! I had to get a brand new transmission AND battery because they were both bad. I haven't even drove it 300 miles before it started having issues. I paid almost 6000 for a piece of shit car and they KNEW that I'm a single mother of a literal baby. Crooked ass pieces of shit crooks. I hope they get sued and go bankrupt.

Sold me a bad car after telling ne there were no issues. Very disappointing because I don't have…read moremoney to waste.

If I could give negative 5 stars I would I bought a 2016 colorado from this dealership 3 months ago…read moreand I was told that it needed a new motor because the motor was abused it was never disclosed to me these people are scammers.

I have never been treated with so much disrespect. they have a new sales man, so rude. I just left…read more6/6/26 from there at 11am. first thing, did not want us to test drive. my husband and I are covered in tattoos so I'm thinking it's because of that. we informed him we were interested in paying cash, he still proceded to be very rude and asking how our credit was.... my husband then went inside to speak to his boss since we have bought several cars from then and our family. the boss came out and told him to let us test drive it... the sales man proceeded to roll his eye and with ask for a driver license. As I am going to hang him the driver license he mean mugs me... we just decided to walk away. no one should be treated like that

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!