What had 5 star service from start to finish!…read more It started with a back and forth with Dave (Manager I think) who was VERY informative and very patient. Our water heater broke and ai have a pregnant wife and 5 year old son. They took the urgency seriously and were ready to help me with replacing my water heater. Then comes John! John was so knowledgeable and was super patient with the questions that we had. He went a bit further and even told us about things that seemed.... Odd. He explained what he was going to do and how and answered all of our questions. John was amazing, patient, and surely knows customer service. I HIGHLY Water Heaters Only!

John Fantham (1-800-835-5946), with Water Heaters Only, come by about an hour after I called to…read moregive me an estimate. His estimate was nearly half what my previous estimate from that morning had been. After I accepted, he got right to work as he had everything he needed with him. He spent about 4 hours doing the install, updating my system to code, hauled away the old unit, and cleaned everything up. Thrilled to have hot water again. Also, unlike the other place I got an estimate from, he was happy to take payment on my credit card without a surcharge.

Water Heater Pros came out in July 2024 to install a 66 gallon electric water heater (we were done…read morewith our gas one). It did great for 1.5 years. It wasn't under warranty for parts and labor, but it is to replace the entire unit (something that Water Heater Pros doesn't manufacture and just installs). I am grateful for the return and honesty about cost and timeframe. Matt was so professional and kind. Marsha is secretary and was ready to get me an appointment ASAP. I recommend this company!

The unit was turning on but not staying on. The technician told me it was likely the heat exchanger…read moreburner, stating that the gas line feeding the water heater was too small. They then quoted me a price for a replacement. .

I was looking into getting water heater replaced with tankless. We were constantly running out of…read morehot water and our water heater tank was old. I reached out to Water Heater Man describing what I was looking for. Jay contacted me back the same day and even dropped by. He never tried to outsell me anything. Understood my needs and gave me his honest opinions. Even gave me a good quote that night. I ended up going with them. Jay was AMAZING. Professional and courteous. Install was very clean. I highly recommend him for any water heater needs. Thanks Jay!

Great experience working with Jay. He performed routine maintenance on my water heater and was…read morehonest, upfront, and professional from start to finish. His pricing was fair and I would definitely recommend him to others.

If you need a water heater replaced, get it done through water heater guyz. Great service,…read moreaffordable and quality work. I got mine replaced not too long ago through them and it was as seamless as any service I've gotten done on my home.

Contacted Water Heater Guyz to see about having them come out to take a look at our unit which is…read moreproducing an error code. Without having even looked at the unit or getting anywhere near sufficient detail Ty already stared taking about replacing the unit. Talk about desperate upselling - at least take a look at the unit first before pulling that nonsense.

Called 5 star plumbing at 10p and within 30 minutes a plumber came out. Eze was our plumber and he…read morewas very professional and great at communicating what the issue could be, what he was going to do to assess the situation, and provided an estimate to one of his solutions. As he suspected- we had a backed up waterline and he handled it quickly. We also had water leakage on the floors and Eze found the root issue to that- being our toilet. Overall very impressed with the communication and response time from the company and Eze.

Water heater stopped heating on Friday afternoon. Was able to have 5 Star Plumbing come by the next…read moremorning. Diagnosed the issue and suggested there may be a warranty available from the company that installed the heater. This ended up to be correct. 5Star was prompt and professional.

Honest and so helpful. Came in to get some advice. Nate and Dillon were so accommodating and…read morewanting to help. Service was a 10 out of 5 :) Give these guys some love they are representing the company in such an amazing way. Will definitely use them for my plumbing needs!

Armstrong plumbing saved the day .... literally moved into our new home and we haven't even gotten…read morefully situated in our home and our fridge died on us... and today.... our toilets clogged.. and a few hours went by and things progressively got worse to the point that our shower stopped draining and started backing up ... flooded our hallway ... Carlos showed up quickly and assessed the situation and got to the root of the issue and got our plumbing back on track. He was very friendly and empathetic and even made recommendations to prevent further issues down the line. Thank YOU SO MUCH .... it is terrible to run into these set backs ... but definitely appreciate being taken care of during these stressful situations.

Ace plumbing is honest and will be my forever plumber .They called us to check and made sure that…read morewe were happy with there work . They have integrity

5 star service from Joshua P. who is experienced and highly skilled. He quickly found the source of…read moreour bathroom sink clog (cracked pipe) and leaking dishwasher (pump). On-time, thorough, and reasonably priced. He even cleaned up the mess! We will be contacting Ace Plumbing again the next time we experience plumbing problems.

Editing my update because they are having a glitch with a new phone system, and as soon as Scott…read moresaw my note he called me. I will always support a family business with great customer service, because they care about their customers beyond the "sale". Two years in, and we are happy with our water heater, no issues at all.

Scheduled an install by providing pictures and got a solid estimate with a competitive price…read more Decided I'd give this company a try and was not disappointed. They did a very good job and even rerouted the piping correctly to industry standard. I needed a new water heater as mine was older than 15 years and it was already failing. The new one works perfectly and I've had no issues with it. I highly recommend this company. Quick response time as well.

I have Jazz HVAC by Devon and Omar to help me to replace my entire house plumbing system. They did…read moreexcellent job and didn't ignore my small requests. They helped me clean up my walkway after finishing job so my neighbors will be happy. I would highly recommend Jazz. I had them installed my A/C, replaced water heater and replaced entire home plumbing system. Thank you for your services.

I have been holding off on this review for a while because I was waiting to see just how in the…read morehole I was going to be for using these services, but I am about at the point where I'm not even entirely sure these guys aren't just a scam. I had a new HVAC installed in 2024 when my old one finally broke. Of course, this happened in the middle of a Sacramento heatwave. Of course, they had me over a barrel and I needed something fixed immediately. To their credit, they did order the unit and install it extremely quickly. It also broke down an hour later. I chalked that up to just accidental installation issues. The guys came back, made some adjustments and the unit worked fine... For about another 6 months and then the thermostat broke down. So, with my 10 year warranty they came back to fix the wires in the thermostat. And then the Thermostat broke again and we had it replaced with a different model. And then the unit broke down in the winter another time and had to be patched. And today I woke up and even with the thermostat turned entirely off the unit was just blowing hot air out at maximum strength until we finally just climbed up and unplugged the whole thing in the attic. Every time we need something fixed it takes 5-7 days to get someone out to fix it. That's 5-7 days without air conditioning in a Sacramento summer or without heat in some of the coldest months we have. Can we survive? Sure. Is that what I paid over $15,000 for? Absolutely not. At this point I am fairly certain I was sold faulty equipment. In trying to just get someone out urgently to unplug the whole unit in the attic so we weren't just living with heat on full blast in the house for the next 5 days, I talked to one human being who tried very hard to be helpful, and one AI script logger they have set up as a customer service rep. That's right. They're literally using AI to communicate with clients, take messages, send texts, and relay inaccurate information. At one point the AI sent me a text to say someone was coming over in the evening to unplug the unit. 10 minutes before 5pm an actual person called to leave a message saying no technician was actually coming. Frankly, I've had it with this nonsense. I paid a not insubstantial amount of money for a heating and air system in my home and I expect that it will not break multiple times a year.

Professional and responsive! I sent a Yelp quote request on a Friday night of a 3-day weekend, as I…read morenoticed a leak from my water heater. I knew it was time for a new one but of course the leak was noticed on Friday night - ugh. I figured I would have to deal with it all weekend. I received an almost immediate message back asking for pictures and some information; a phone call from them followed. Gary (I believe) was kind and informative. He told me he would try to have someone out Sat or, for sure, Sun/Mon. He called me back a few minutes later and said John would be there at 8am Sat morning. This was all after 10 pm on Friday! John was on time (early, actually!) and explained the whole process. In less than 2-hours our new water heater was installed and good to go. I said a goodbye to my 1996 model and thanked John. He was professional and nice, which really just goes a long way nowadays. I truly appreciate a company that treats customers kindly and works hard for them. Highly recommended! Thank you!

I loved these guys! They had great customer service from start up until finish! When I was having…read moretrouble with my water heater keeping up with hot water I knew I needed to get it fixed. The person who answered the phone was very informative, polite and knew a lot about water heaters. They had scheduled me out at the beginning of their work day the next day. The gentleman was so nice, worked cleanly and fixed the part in a short amount of time!! He informed me I had a good brand heater and it should last a while longer. I hope my water heater doesn't have much trouble down the road again but if it does I will be calling them again. I highly recommend Flash Water Heaters if your looking for outstanding friendly customers service.