Water Heater Pros came out in July 2024 to install a 66 gallon electric water heater (we were done…read morewith our gas one). It did great for 1.5 years. It wasn't under warranty for parts and labor, but it is to replace the entire unit (something that Water Heater Pros doesn't manufacture and just installs). I am grateful for the return and honesty about cost and timeframe. Matt was so professional and kind. Marsha is secretary and was ready to get me an appointment ASAP. I recommend this company!

Service request was made and kept, no delays. Quality of service was outstanding both techs. we're…read morevery professional and their knowledge of the water heater being installed was outstanding too. The value was great because you're paying for their expertise and knowledge about the heater. Value for money, yes expensive, but you'll be assured that your water heater was installed correctly and it is guaranteed too.

Great experience working with Jay. He performed routine maintenance on my water heater and was…read morehonest, upfront, and professional from start to finish. His pricing was fair and I would definitely recommend him to others.

I was looking into getting water heater replaced with tankless. We were constantly running out of…read morehot water and our water heater tank was old. I reached out to Water Heater Man describing what I was looking for. Jay contacted me back the same day and even dropped by. He never tried to outsell me anything. Understood my needs and gave me his honest opinions. Even gave me a good quote that night. I ended up going with them. Jay was AMAZING. Professional and courteous. Install was very clean. I highly recommend him for any water heater needs. Thanks Jay!

Quick response. Ty was available to replace my water heater the same day. They were quick on…read morereplacing the unit.

Ty & his guy saved me!! My water heater stopped working for a few days and I tried to repair it…read morethinking I can still save a few bucks... let's just say; sometimes a 22 year old water heater just cant be saved! Luckily I reached out to Ty and he was able to get me an entirely new tank in same day! His prices were reasonable, his response time was quick, and Ty himself was super easy to work with (no pressure and free estimates!) Thanks again Ty!

If you are looking for reliability, professionalism and excellent customer service, I highly…read morerecommend 5 Star Plumbing and ask for Benjamin! Benjamin came out to do some trouble shooting, communicated what the problem was, provided realistic options and made sure he executed based on what we wanted and were comfortable with. Customer service is so important and Benjamin made sure he provided that to us and more. Thank you Benjamin!! Have used 5 Star Plumbing for our plumbing needs and have been so happy with their work each time,

Had an emergency call. Water main was leaking near our driveway. David came out an was…read moreprofessional, explained his work and pricing. He did a great repair job.

Honest and so helpful. Came in to get some advice. Nate and Dillon were so accommodating and…read morewanting to help. Service was a 10 out of 5 :) Give these guys some love they are representing the company in such an amazing way. Will definitely use them for my plumbing needs!

$85.00 to give me an overpriced estimate in literally 5 minutes. We need a waterline installed in…read moreour kitchen (older house with crawl space). I used Armstrong Plumbing years ago to replace all the plumbing from galvanized to PEX. Price was very fair (then). What should be a $400 job (waterline) was quoted at $1270. I have another plumbing service coming to do the job @ $395. Don't waste your time or $85 calling Armstrong.

The office staff was friendly. My AC went out right before we had a heat wave. My technician Bee…read morewas very knowledgeable and explained to me what caused my motor to fail. Bee also explained to me the importance of annual maintenance to prolong the life of my unit. I signed up and will definitely use them again.

Tony F was the technician that came out to help me. My son put a toy in our toilet. The job was…read moredone within a couple hours and that was from the time service was requested. I was very impressed. Tony was very professional and polite. As a single mom it can be difficult to trust service people to enter your home but Tony made us very comfortable. Highly recommended.

Scheduled an install by providing pictures and got a solid estimate with a competitive price…read more Decided I'd give this company a try and was not disappointed. They did a very good job and even rerouted the piping correctly to industry standard. I needed a new water heater as mine was older than 15 years and it was already failing. The new one works perfectly and I've had no issues with it. I highly recommend this company. Quick response time as well.

Editing my update because they are having a glitch with a new phone system, and as soon as Scott…read moresaw my note he called me. I will always support a family business with great customer service, because they care about their customers beyond the "sale". Two years in, and we are happy with our water heater, no issues at all.

I have Jazz HVAC by Devon and Omar to help me to replace my entire house plumbing system. They did…read moreexcellent job and didn't ignore my small requests. They helped me clean up my walkway after finishing job so my neighbors will be happy. I would highly recommend Jazz. I had them installed my A/C, replaced water heater and replaced entire home plumbing system. Thank you for your services.

I have been holding off on this review for a while because I was waiting to see just how in the…read morehole I was going to be for using these services, but I am about at the point where I'm not even entirely sure these guys aren't just a scam. I had a new HVAC installed in 2024 when my old one finally broke. Of course, this happened in the middle of a Sacramento heatwave. Of course, they had me over a barrel and I needed something fixed immediately. To their credit, they did order the unit and install it extremely quickly. It also broke down an hour later. I chalked that up to just accidental installation issues. The guys came back, made some adjustments and the unit worked fine... For about another 6 months and then the thermostat broke down. So, with my 10 year warranty they came back to fix the wires in the thermostat. And then the Thermostat broke again and we had it replaced with a different model. And then the unit broke down in the winter another time and had to be patched. And today I woke up and even with the thermostat turned entirely off the unit was just blowing hot air out at maximum strength until we finally just climbed up and unplugged the whole thing in the attic. Every time we need something fixed it takes 5-7 days to get someone out to fix it. That's 5-7 days without air conditioning in a Sacramento summer or without heat in some of the coldest months we have. Can we survive? Sure. Is that what I paid over $15,000 for? Absolutely not. At this point I am fairly certain I was sold faulty equipment. In trying to just get someone out urgently to unplug the whole unit in the attic so we weren't just living with heat on full blast in the house for the next 5 days, I talked to one human being who tried very hard to be helpful, and one AI script logger they have set up as a customer service rep. That's right. They're literally using AI to communicate with clients, take messages, send texts, and relay inaccurate information. At one point the AI sent me a text to say someone was coming over in the evening to unplug the unit. 10 minutes before 5pm an actual person called to leave a message saying no technician was actually coming. Frankly, I've had it with this nonsense. I paid a not insubstantial amount of money for a heating and air system in my home and I expect that it will not break multiple times a year.