Tony F was the technician that came out to help me. My son put a toy in our toilet. The job was done within a couple hours and that was from the time service was requested. I was very impressed. Tony was very professional and polite. As a single mom it can be difficult to trust service people to enter your home but Tony made us very comfortable. Highly recommended. read more

This is the rare instance where the star-rating depends on my viewpoint. First, I want to acknowledge that Ace Plumbing was one of the few companies that I contacted that was willing to take on the job. I had a landscape pipe that was no longer draining our water feature. Most companies will not touch landscape piping because the pipe that is often used may be easily damaged by a power-driven drain auger. Second, the customer service representative that I reached by telephone was both courteous and professional. She scheduled a same-day appointment with a 2-hour window and she told me the plumber would contact me when he was on the way--which he did. Josh arrived with an assistant. When I explained the problem and showed him the two blocked water feature drains, he told me that assuming he could open the drain the cost would be $300. And that is all he told me. I agreed to the price even though it seemed high. I had already rented an electric augur from Home Depot and I had failed to clear the pipe so I didn't have many options. Josh got right to work. Between his electric drain augur and a high-pressure water-powered drain cleaner, Josh succeeded in opening the main landscape line--sort of. But he was unable to clear the water feature pipes. However, by using pressurized water, he discovered what appeared to be a broken line as the water bubbled up under a hydrangea. So the repair of the pipe was on me. What about the other water feature drain? Josh could not clear that pipe or determine if there was a leak. He admitted that he did not know what the problem was partly because he did not know (and neither did I) how the drain system had been laid out. Josh offered me a 10% discount for failing to clear the one pipe. However, shortly after Josh left, I noticed that when I put a hose in the main landscape line, the water backed up. The line had not been fully cleared. I immediately called the office in the hope of contacting Josh before he got too far down the road. Again, the office person was extremely professional. She put me on a brief hold and came back on the line to tell me that Josh would be calling me soon. In less than a minute, my phone was ringing. Josh insisted that the main line had been cleared, but that I could not really expect the water to run out as quickly as it might have done when the pipe was first installed. And here is where ACE Plumbing drops two stars. Josh *then* informed me that ACE Plumbing does not guarantee any work done on drain lines. He did not inform me of this fact before the job, but only after I called to express my concern. He told me he could return the next day to again work on the line, but that he would have to charge me. I was not inclined to add to an almost $300 price tag for work that ACE Plumbing would not stand behind. Nevertheless, Josh had showed me how it was done. So I purchased the Drain King and cleared the main line myself. I dug up the broken pipe only to find that the pipe was not broken. The pipe terminated in the dirt rather than in a French drain. I dug up the other pipe and discovered the same problem. So despite the cost and the after-the-fact claim that ACE Plumbing does not guarantee any work done on a drain pipe, I have added back a star because Josh did show me the way to resolve the problem even if he never intended to do so. read more

For atleast the last 15 years I've relied on Ace for my HVAC and plumbing needs and they've always provided superior service. Yesterday Jackson responded in less than an hour to solve a plumbing problem where I had to turn off the water to the entire house. He had my pipe fixed in a couple of hours and the water flowing again. Thanks Jackson and Ace, great service as always! read more

Ace Plumbing responded promptly and was able to get out to inspect our HVAC unit and do the repairs right away. Great technician Natano. Professional and personable. Explained everything and cost was reasonable. We now have a comfortable home with the ac running smooth and efficiently. Highly recommend Ace Hearing & Air Conditioning. read more

Gerry was amazing, in and out. No bullshit. I love it. Thanks again For getting out bath unclogged.

Very quick service and solution. Woke up to no hot water. Pilot light out and couldn't relight it. Ace here before noon, Jackson diagnosed the problem, bought and installed the part, drained residue out of our tank, refilled it, and was finished before 2:30. Very nice, efficient guy. He asked if we had questions and explained everything including existing warranty coverage (YAY) Great experience! read more

Josh was great and super knowledgeable. He helped address the issue quickly and comprehensively and communicated the problem and fix really well. I really appreciated how easy and quick it was! Will definitely use them in the future! read more

5 star service from Joshua P. who is experienced and highly skilled. He quickly found the source of our bathroom sink clog (cracked pipe) and leaking dishwasher (pump). On-time, thorough, and reasonably priced. He even cleaned up the mess! We will be contacting Ace Plumbing again the next time we experience plumbing problems. read more

Alex showed up and fixed our gas tankless water heater less that stopped working less than 1 hour! I called Service champion, Beutler and 2 others company, all of them just want to replaced the whole unit. I should've call Ace plumbing before the others. Ace plumbing is reliable, honest and professional company. I will definitely call them for any water heater & HVAC problems. Thank you Alex for the worked, you are awesome! read more

Recently, I had to get a new gas stove top. I purchased a GE Monogram cooktop and had it installed by a GE technician. The cooktop works great, and it appeared that the installation went well. I have drawers under my cooktop and when I went to replace the drawers, one of the drawers wouldn't close all the way. Getting GE back to revise the installation turned out to be more difficult than one would hope for. So I called Ace plumbing and one of their plumbing specialists, John, came out to take a look. In short order, John revised the gas line, the cooktop still works but now the drawer closes. Ace plumbing and did a great job! read more

Ace Plumbing - John from Ace plumbing. - Plumbing Near Me - Sacramento, California

Our hot water heater went out. Gerry and Nico came out first thing and did a same day installation for a new unit. We've used Ace for several years and will definitely continue. They give excellent service every time. Very happy with their professionalism! read more

What a wonderful, hardworking, informative team who came out to install my new HVAC system. Shout out to Martin, Mike and Jorge. (Sorry, I didn't get the others' names.) ACE is awesome! read more

Quick same day response, diagnosed quickly, and didn't try to sell me more service than what was needed. Honest and efficient and reasonably price for a diagnosis only. read more

John and Chad did a great job in clearing the backed up septic tank pipe. I will use them again!

This review is looonnnggg overdue. I specifically want to commend Martin for quick, professional EXPERT service! My dad was released from the hospital in the middle of Sacramento's July 2024 heat wave. AND their A/C went out that day. We called dozens of companies. Everybody was slammed!! Including Ace. Martin came out, I think it was a Sunday morning. I'm sure these guys were working seven day weeks. Martin made a diagnosis within five minutes, it was a relatively affordable, fix, he had the part on his truck, and had the AC up and running in 30 minutes or less. He waited to make sure it was cooling. He's been back to my parents house for maintenance since and is still fantastic read more

John at Ace Plumbing was fantastic! He helped me replace my thermal expansion tank and took the time to explain everything clearly so I understood the process. He was professional, knowledgeable, and very helpful from start to finish. Highly recommend! read more

Plumber gerry went out and beyond to get the job done and left his work space nice and neat,I would recommend this company to everyone I know , read more

Ace Plumbing - Installation of a backflow device - Plumbing Near Me - Sacramento, California

Ace plumbing is honest and will be my forever plumber .They called us to check and made sure that we were happy with there work . They have integrity read more

John & Chad are the best! The service they provided was 10/10. I was only going to have them install 1 toilet and last minute i decided to have them install all 3 for all my bathrooms (toilets that I purchased from a store) and they were so kind enought to accomodate me. They installed it correctly but most of all, quickly! If I ever have any issues in the future, I will definitely request them again from ACE Plumbing! Thank you guys! I appreciate your excellent work today! read more

Needed a new garbage disposal and installation.. Couple of days before Christmas holiday.. Didn't expect the terrific speed and quality received from Ace - and their employee, Tony.. He did a great job.. read more

Ace plumbing has been our go-to for several years. They are always responsive for emergencies as well as regular maintenance or other work needed. Aaron has been our tech on the HVAC side most of the time and also on some plumbing work as well. He has a positive attitude, knowledgeable and is great with explaining any issues and options for repairs if needed. We've had other techs as well and again, very friendly and knowledgeable. We have recommended Ace plumbing heating and air to neighbors as well as posting reviews on social media. We highly recommend Ace. read more

First I was pleased to have a real person answer the phone and then they showed up within 2 hours of calling! The technician John W was very knowledgeable and a very hard worker! He took care of issue at hand and also advised for a permanent solution. He was courteous and professional. read more

Everett and Jackson were so great- we called in the morning and they were here by the afternoon. Definitely would call again! Thank you both for your help! read more

Three Water Heaters at once needed to be replaced! I called Ace Plumbing out to our Mid-town triplex on 3/14/25. One of our tenants called us to complain about no hot water. When I arrived on that rainy Friday morning I discovered our basement was floating in about 2" of water. Initially, I thought the water was from the storm. But, what Ace and I discovered was one of our water heaters had ruptured and it was continuing to draining water into the basement. So much so, it also took out a second water heater next to it leaving only one functioning water heater. I quickly made the decision to replace all three heaters with new premium Bradford White water heaters. John Wilfert and his assistant, Chad, helped me dewater the basement on Friday. On that Saturday, John & Chad were able to install the first water heater. The supply house had to locate the other two heater and had them ready on Monday morning. Those two guys worked most of the day on Monday getting the last two remaining heaters installed. When they were finished, we had three new heaters and very happy tenants with hot running water in their apartments. I was very pleased with the work they did and the professionalism they demonstrated. I would hire them again for either rental or home plumbing needs. read more

Had a real sewer nightmare last week-- called Ace & Gerry came to check out the issue & provide solutions for the sewer line that was invaded by roots. Luckily for us we were only unable to use our water for a few hours today--but it was a bit stressful prior to the line replacement every time flushed the toilet and of course didn't risk using the dishwasher at all during this period. Thank you to Gerry & all involved in getting this done for us. read more

Long time customer of Ace. They are prompt, experts and competitively priced. Aaron came out today, ahead of schedule and quickly handled the problem while clearly explaining the problem! read more

I highly recommend Ace for their quality, professionalism and quick response. Our AC unit was no longer cooling during a triple digit record breaking heatwave July 4th weekend. Due to my elderly parents it was urgent we got it fixed as soon as possible. Ace was the first to respond on this busy weekend when many others didn't. Their CS rep was very kind, patient and responsive. In less than 24 hours we were notified a spot opened up for a technician to visit. Martin was highly knowledgeable, patient and walked us through explaining each step of the process and cost of each repair up front. Luckily his truck was well stocked with what we needed to proceed with repairs. His thoroughness, care and experience convinced me we were in good hands with Ace. The job took an hour from start to finish and our AC was back on, working better than before. Ace is truly excellent and I can't recommend them enough! read more

Ryan was great. Very personable and knowledgeable. He respected our home and kept us updated on the progress of the repairs. He also gave us an estimate on the cost of the repairs before he started the work. Ryan is truly an asset to Ace plumbing. Also, I love the same day service ACE offers. I was trying to replace a Moen cartridge and couldn't get the old one out. I phoned at 7:30 am and Ryan came at 12 noon the same day! Excellent service ACE!! Thank you! read more

Aaron's always great with our 6 month tuneups. We also appreciate the clear answers to our questions and tips on managing our dual zone system. Thanks Aaron! read more

Replaced a failing 15-year-old hot water heater (heat pump) with a new model. They arrive promptly and completed the job in a timely manner. Due to the difference between the old water heater and the new one, they had to do extra plumbing. The job looks great, and they took pride in their work. read more

I had Manuel come out to fix a leak underneath my kitchen sink. He was friendly, professional, and knowledgeable! I am a new homeowner and was a bit nervous because I have never had to hire a plumber before. I am really happy with the service I got and I will definitely reach out if I have any more plumbing needs. The service fee was $89.50 and it felt like a fair price. Manuel answered my many, many questions and helped resolved my leak issue! read more

We had major plumbing and sewer issues under our house and John W from Ace was a pleasure to work with. As he explored the issue, it became clear that additional damage had affected our pipes and sewer. He explained everything clearly as we went and brought in other technicians as we needed. He was compassionate with us and the inconvenience the repair required. He was always professional and communicated with us at every point. We had excellent service and our issue is successfully resolved. I will call again for future issues. And request John! read more

I reached out to Ace to do a maintenance check on my 10-year-old HVAC system. I spoke to Serena in the office and she was very cordial and polite, the tech who showed up, Martin, was on time and very polite. I could tell Martin was an honest, hard working guy, and got right to work. Martin also didn't give me that vibe he was there to give me some BS story and try to up-sale. Once he completed it, he gave me a comprehensive review of my system and said everything looked great! Ace has earned my trust and I highly recommend their services. read more

We had a clogged garbage disposal. The technician came out very quickly and effected the repairs without any problems or complications. The price was affordable! Will definitely use them again in the future!!! Rick C. read more

I had Aaron from come out and quote me for a new heat and air unit and a new hot water heater. Very professional and knowledgeable. The did a fantastic job. I've had both Aaron and Martin out and they are both great. I had received multiple quotes from different companies and I went with Ace. Very happy I did. I Highly recommend. Scott is also fantastic. Thank you for your excellent service. read more

Called them around 11pm due to an emergency and the dispatcher so-called called dispatched an available plumber. They failed to come out leaving my family and my pregnant daughter without use of the restroom. It's now the day after and they were suppose to be 24/7 for emergencies. This is one companies who failed at there advertising business and one I will never call again. read more

Travis was friendly & thorough. He did everything he said he would. Thank you Travis & Ace.

Great service! This is a great company! First of all, they arrived promptly on time. The two technicians Ryan and David were very fast and efficient and kept me informed of what was going on and what they were doing every step of the way. I had done everything I could including snaking etc. but now I see I would have never been able to clear the tree roots that were packed in the line. We are so grateful to find an honest company that got the job done!!! Thanks Ryan and David for your neatness in cleaning up afterwards and a successful job well done! I will certainly recommend and use you again Arthur B. read more

Ace Plumbing - Plumbing Near Me - Sacramento, California

I had a toilet fill valve go bad in the middle of the night. I decided to call Ace because of their reputation for quality service for plumbing, heating and air. I was pleasantly surprised after speaking with their receptionist to find that yes, they could accommodate me the same day and was even provided a time window and service call fee. That's pretty amazing. The technician called me right at the start of the time window and told me he was on his way and where he was coming from. Once he got to my home he took a quick look and knew what he needed to do. After retrieving a new fill valve and flapper valve from his van it only took 20 minutes or less to get it repaired. He entered all the information into his computer, emailed me a copy of the invoice and receipt and was finished. Technician name was Brandon and he's extremely knowledgeable, professional and polite. Im definitely using Ace for any plumbing needs I have in the future. read more

On Saturday morning, we had a problem with our main drain so we called Ace Plumbing. When Ryan arrived, I told him about the problem. After several minutes of investigation, he quickly identified the problem and resolved it. Ryan cleared the main drain of any debris and ensured that the main drain was functioning properly. Ryan was very courteous, respectful, and easy to work with. For his quick and outstanding service, he deserves a 5 STAR rating. Thank you Ryan! read more