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    Sabrena Smith and Associates

    4.7 (44 reviews)
    ModerateHair Removal
    Closed Closed

    By appointment only

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    Textured skin on top lip

    Please save yourself the trouble of this service. While I genuinely like Sabrena, I've had so many issues here. I began looking into laser and electrolysis, and started this service in August before anything else. Sabrena had me in the next day and the rushed process should have been my first red flag. When I arrived, she was nice but upon signing contracts, I seen that I had to waive my rights in case her treatment resulted in scars. Frightened, I asked her directly about the treatment and if it was common to scar (my face has always been silky smooth but I have thick coarse hair), she told me "There's always a risk but I've been doing this so long you'll be fine." Well, she looked at my facial hair, I told her would she recommend me to do laser first to remove most of the hair, she said "this is the best service" and immediately began. I wanted to do a test patch to see how my skin was to react, she told me no and that she decides that SHE wants to go immediately for the upper lip and chin because "that's the area where people see first." She found herself doing the left side of my mustache and the right side of my chin (YES, HALF AND HALF). Her treatment was ONE OF THE MOST PAINFUL EXPERIENCES OF MY LIFE, but the hair was gone and since my face was halfway done, I felt obligated to go back. I noticed that I had raw flesh in certain areas after treatment but assumed I would heal. This was the first of many sessions. Over the next few sessions, I noticed that my skin looked TERRIBLE especially on my upper lip (reminder: my skin was always flawless) and I always took to google to make sure my skin was going to heal, many people online said yes because "electrolysis rarely scars." Over the next few sessions, I repeatedly told Sabrena about my insecurities with the treatment. As with Google, I changed the verbiage- quoting "hyperpigmentation/discoloration/scarring/pitting" WHATEVER it was going on with my face due to her treatment, she gaslit me and told me she "didn't see anything," and quoting that it always looked and healed really nicely." I knew this was a blatant lie but I still held out for hope. She always said "let's clear up that hair and my you attractive," as if I'm already not even decent looking as is. On one occasion when I told her I was nervous about treatment and what's going on, she said "do you want to look younger or not?" looking younger was never my goal, as I look young as is. I don't care to look like a teenager, my goal was to get rid of my thick facial hair that I've always had to appease my gender fluidity. I always talked to my friends about the visible scarring and they agreed that it didn't look right. I finally found the right trigger word: texture. My face had gained a new texture directly caused by Sabrena's treatment. During my final appointment, as well as over $1000 later. I told her to be completely honest with me and this texture I have on my lip. She said "it's the space where I removed the hair follicle," I left- finally satisfied that she acknowledged that there was INDEED something wrong with the treatment area. Then I realized that too was a lie because I previously waxed my face before ever seeing Sabrena and again, it was always smooth. I haven't seen her in more than 3 months and my skin has yet to make a recovery. It looks terrible (to me) even with make up, the texture is there. Electrolysis is painful, strenuous, expensive, and a very long process. I never cared about how others view me, only how I view myself. I'm still hoping my face recovers, it's one of my few insecurities and I would have rather dealt with stubble than whatever Sabrena did to me. Save yourself the time and money: get laser removal first and AVOID Sabrena at all cost. Zoom into pictures to see, red hat is before sabrena. Bedroom is after, the texture is much more noticeable in person. Especially to myself

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    Page 1 of 2

    Ask the Community - Sabrena Smith and Associates

    Review Highlights - Sabrena Smith and Associates

    I'm very precise about what i want from an electrologist and Sabrena really listens to your concerns and needs.

    Mentioned in 10 reviews

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    LaserAway

    LaserAway

    4.0(377 reviews)
    5.4 miDowntown
    $$$
    19 years in business
    Certified professionals

    I was looking into eyebrow tattoo removal and LaserAway got back to me right away, which I really…read moreappreciated. In particular, Mariah, the agent who called me, was so kind, helpful, and informative throughout the entire process. Even after it was determined by the LaserAway nurses that my eyebrows were not the best fit for their services, she took the time to answer all of my questions and really broke everything down for me in a way that was easy to understand. Overall, I genuinely appreciated the transparency and efficiency of LaserAway, instead of being pushed into something that might not work well for me. Mariah gave me a great first impression of LaserAway and I would definitely reach out to them again for any other cosmetic services in the future!

    Wow. Just wow. I…read morescheduled a consultation with this company because I was genuinely interested in laser hair removal. During my call with the representative at (480) 542-7002, she explained the pricing and began recommending package options. I told her I wanted some time to review the pricing and think it over before making a decision. Instead of respecting that, she became increasingly pushy and pressured me to commit on the spot. When I said I wasn't ready to make a decision, she responded, "It seems you're not ready," in a dismissive tone and continued trying to pressure me into purchasing a package. I politely explained that I would review the numbers on my own and could schedule an appointment later if I decided to move forward. She clearly didn't like that response and abruptly hung up on me. I called back because I thought we had been disconnected. Instead, the person who answered pretended she hadn't just spoken with me and hung up a second time. I got a call back asked to speak with the representative I had originally spoken to, but they refused to identify her. I also asked for a corporate customer service number or an HR contact so I could report the incident, and they refused to provide either. That level of accountability--or lack thereof--is extremely concerning. They said HR is only internal for customers. The level of unprofessionalism I experienced was shocking. No potential customer should be treated this way simply because they want time to make an informed financial decision. This experience made it feel like the priority was making a sale rather than helping a customer. Very shameful conduct from a company that expects people to trust them with their business. Do better.

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    Cleopatra Medical Aesthetics - Ask For Our Big End Of The Year Ultherapy Promotion Now!

    Cleopatra Medical Aesthetics

    4.8(213 reviews)
    3.1 miKoreatown, Wilshire Center
    $$$

    I cannot recommend this place enough and am so thankful I came here…read more After doing a tonnnn of research and comparing CoolSculpting clinics, pricing, experience, and reviews, this place kept coming out on top, (even from ChatGPT!) so I said "Korean MedSpa in KTown with over thousands of sessions and Allergan-trained, AND the best price in town for their packages? Say less let's do it." Chloe was wonderful and responded the same day by text and personally called me to answer all of my questions. I had a lot after doing my homework, and she was incredibly patient, knowledgeable, and never made me feel rushed. She sent me extremely clear instructions on parking and entrance and all these small things just make the entire experience more enjoyable and less brain-power to use which is always so appreciated. Joanne, who is Allergan-trained, originally from Korea, and has more than 10 years of CoolSculpting experience, was phenomenal during my consult. She assessed my body and contours with a real artist's eye and helped determine the best treatment plan for me without ever making it feel like a larger package was needed versus a smaller one. On treatment day, (exciting!) Joanne Keylsye and Tiffany made everything easy and super comfortable. They explained what to do before, during, and after treatment to get the best results and took great care of me throughout (wrapped like a baby in blankets and support pillows half the time haha!). On top of everything...their pricing was also at LEAST 30% better than several other clinics I researched, and yet their combined experience and training was high quality and top tier from ladies who have done over thousands of sessions of this and know how to do it properly. One thing that absolutely stood out was Joanne's incredible post-treatment massage. She takes it seriously and is very thorough, which was important to me after learning how much the massage can matter after CoolSculpting! Other clinic massages are weak compared to what she does and if you do the research, you'll see how much it actually matters with results. And do you want to pay more elsewhere for less results? That's what I thought. ;) I had a blast. I watched Korean cooking travel shows the entire time (even with Joanne haha! Giving me the Korean-scoop on all the places and food and her own history with Korea), took several naps, and was kept so comfortable I barely felt like I was there for a procedure. I'm genuinely grateful I found this MedSpa. Chloe, Joanne, Keylsye and Tiffany are extremely warm, professional, experienced, and clearly care about doing things properly. And it shows. Thank you all for such a wonderful experience. Definitely will be back soon. Gamsahamnidaaa!

    This medical spa was recommended by a friend , that has been there several times. She's had…read morewonderful success and results from the treatments. I would highly recommend them . The staff is professional, Courteous, kind and caring. Never felt rushed or stressed. They explained as they went along and made sure you were comfortable thru out treatments and manage expectations. I flew in and spent 2 days for back to back treatments. They were very accommodating and mindful of my schedule. Will definitely comeback !

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    Shiny Laser Skin Clinic - Surgical scar treatment shiny
Under nose scar .

    Shiny Laser Skin Clinic

    4.7(604 reviews)
    2.8 miKoreatown, Wilshire Center
    $$$
    Certified professionals
    Offers customized solutions

    I've been going to Shiny Laser and seeing Debbie for almost 11 years, and there's no one else I'd…read moretrust with my skincare and aesthetic treatments. Not only are Debbie and her team incredibly skilled at what they do, but they're also refreshingly honest about what you do and don't need. I've never felt pressured into a treatment. Whenever I've asked about injectables or procedures I was curious about, Debbie and her team have always taken the time to thoughtfully explain my options, provide their honest recommendations, and even suggest alternatives when appropriate. Shiny Laser's pricing is also very reasonable. While you may find cheaper options elsewhere, the level of expertise, quality of care, and results simply aren't comparable. Appointments are easy to schedule, and for routine treatments like Botox, I'm often in and out in 10 minutes. If you're looking for the latest Korean skincare technology, experienced providers, fair pricing, and a team that genuinely has your best interests in mind, Shiny Laser is the place to go.

    The friendliness goes without saying, but the doctor's hands are pure magic! Their skill with Botox…read moreand other injection treatments is seriously amazing, making this a place I can trust completely. I'm 200% satisfied with the attention to detail and how natural the results turned out.

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    Vbeam perfecta

    Sabrena Smith and Associates - hairremoval - Updated September 2026

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