In response to David, yes. I was actually a customer, however, maybe my yelp name is not in fact my real name due to possible retaliation of your business. I don't know this Natalie person you speak of but she did reach out to me AFTER I wrote my honest CUSTOMER review. I am not interested in joining whatever battle she is having with you whatsoever. I just wanted to leave MY review for the public as that is what Yelp is here for. I am sorry if you are having issues with another customer but please do not assume that if more than one customer leaves a bad review that they automatically are conspiring secretly together. I hope that this shows you that your customer service needs major improvement as well as your company's workmanship and knowledge of what exactly they are doing. read more

We are very pleased with our new pool! It turned out exactly as we planned. Sac Pool Pros staff was always friendly and professional. Davis and Chris were very helpful with our design and construction process, always available to answer our questions. Dave was incredibly helpful teaching us how to "start up" and care for our new pool. Thank you Sac Pool Pros for making our dreams come true! read more

Sac Pool Pros installed a new variable speed pool pump for me and I am very happy with the work! Great price, great warranty, great service. Our install tech Chris was courteous, on time, knowledgeable and professional. Highly recommend using Sac Pool Pros. I shopped around first and received several quotes and am glad I chose Sac Pool Pros! read more

Great company and great guys to work with. They made getting a pool an easy process, and did great work! I would highly recommend them.

Sac Pools did a great job in my backyard. The entire crew and staff was professional and helpful. From the office and admin staff, Dave the design specialist, to David R. and his crews were all top notch. I would highly recommend this business to anyone in need of a pool in the Roseville area. read more

Had this company for years. Great customer service. Always reliable and friendly. The management is knowledgeable and always has great recommendations. I've dealt directly with the boss and he does exactly what he says he will. read more

Do NOT use. They don't show up. Once I caught on, I emailed the the owner, David, and asked for a refund and to cancel. David acknowledged that his guy wasn't showing up and said he would give me refund. Two months later he hasn't. There are so many other options, don't give this guy your money. read more

I recently had my pool custom built by Sac Pool pros and let me tell you, it's absolutely beautiful. They were able to present a digital 3D model to explain how your future pool could look and bring it to reality. It was better than my expectation. Thank you Sac pool pros for my dream pool and making my backyard more fun in the summer. Also my pool is heated so I'm able t to use it year round. Jason read more

My wife and I shopped 3-4 different pool companies before buying. Our experience varied from company to company. We learned that most of them were not very good at building our dream. There were two things that drove us to choose Sac Pool Pros. The first was the attention they showed us in the initial stages. The second was their ability to deliver the exact pool we wanted. They were very professional offering a high level of quality. They brought in a team of stone mason's that were excellent in their trade. Overall, we are very satisfied with the final product. Thank you Dre, Dave, Christina, Tommy and the rest of the staff at Sac Pool Pros. You all did an excellent job! We will definitely recommend you to friends and family. read more

I was finally able to afford putting in a pool and looking forward to it. This company has given me so much stress. They show up to start the work, never telling you till that day that they are coming, then don't show up again and then call you that morning that they are coming. You choose your tile months ahead then they call you and say they are installing it that week, but the tile I chose is out of stock and I need to choose another one.. They finally finish the pool two months after scheduled time. The Polaris sweeper doesn't go all around the pool.They tell me that if, I use them to clean my pool. they will service it. Therefore I go with them. There is a wind storm two months later and I get a lot of dirt in my pool. I get an estimate to clean it up, they tell me they will clean it up. It takes them over a month to clean it up, coming once a week, for a little while.I notice discoloration , of tile and report it, owner says at first, I don't intend to come out to look at it! Then he says" I'll send a plaster man out." No one ever came out. In the mean time, I try to get to service my Polaris sweeper, my pool is only 6 months old, they tell me, it's not under warranty, I have to fix it my self. I take it to Leslie's Pools, they tell me it's under warranty they repair it and said the hose was hooked up wrong.. I held up paying them off, till they put in my salt.. I call them that I haven't receive an invoice for the cleaning services, they tell me they sent an email to my daughter in law. I told them once before, that I am the owner, use my email. She said she never got anything. I pay that bill and they get an invoice, months later, again for non payment. I call and they said they sent me an email, I told them I never received it. I got my salt put in my pool, then , wanted them to service my pump, they refused because I needed to pay the balance. I just wanted to have them take care of all the mech problems before paying them. I asked a lawyer for advice, he recommended paying them off, then, do repairs and get back to him. One last thing, you leave messages and they never return your call. You must repeatedly keep calling them.It has been very, stressful for me.I'm 75 years of age, have cried a lot over this , unbelievable matter, in all my years, I have never dealt with a company like this. read more

The Customer Service and overall experience was wonderful! Sac Pool Pros are just that ! True Professionals in what they do! I have had other bad experiences with Other pool cleaning companies who do a half-ass job and leave me having to touch up after wards... BUT Sac Pool Pros did the work RIGHT! Not only do they take the time to answer all my questions but they provide quality and expert advice WITHOUT trying to sell you extras. They are a GREAT HONEST Company which is exactly what I have been looking for. I will never go anywhere else for my pool needs. If you are looking for a reliable company that will take care of your pool & get your pool looking great call these guys! They are the BEST! Thanks Sac Pool Pros!! read more

We just got our final inspection today and couldn't be happier. The quality of work was top notch even as they worked around rough weather conditions. Early June was their projected finish date and here we are the first day of May and it's done. David Randolph is the owner and you wouldn't think you would get to interact that much with a busy guy but he was here most of the time during the build. He was a great communicator keeping us informed throughout the entire process. Sail shades will be here Friday and the big party on Mothers day. We would recommend these guys to our family and friends. read more

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Shady owner, save yourself trouble. We took ownership on a new house in May, and we called them since they were original people who serviced the pool. I called on 6th to find out the cost of service and what it all includes and to schedule time to meet. David was busy that day with family so he asked to text him. I texted him on 6th to setup a phone conversation. No response. I texted him on 8th to find out good time for him, No response. I called on 11th and no answer, so i texted again on 11th to find time he can talk and he responded with "yes" and no response after. 5/14 I open my mail and I find a bill from him for services. Services he never performed, services we never agreed, but he billed us. Called him and he was trying to tell me I agreed to continue service with him when we spoke on the 6th. On the 6th the phone call was 1 min long since he had his family and you couldn't hear anything. I also texted him asking to have a conversation about the services he provides. He got mad that I didn't agree on the bill and said "we don't want you as a customer, not a good fit". Great, should have said that from day 1, and also we were never your customer, we considered being one. Lots of other companies that do pool service that are willing to provide work for what they charge. read more

This is one of the worst services we ever encountered. Their worker use to sit in the car and not go out and the owner Dave was convinced according to GPS tracking that he cleaned the pool, meanwhile it got dirtier and dirtier. Even when someone would finally come in they never cleaned filters or spent any time and did a really unprofessional quickie job of less then a minute. I personally called the owner Dave numerous times explaining the situation politely and asking for attention to all issues but all we were left with were unfulfilled promises. When today I called him again he actually told me they don't want to service our pool anymore. WTF?!! Strongly urge not to hire them, it's simply not good service. Also forgot to mention the many months the pump was not working where they use to show up get paid do nothing and just stare at the pool..unreal... p.s. the only positive light in this story was Eric one of their pump specialists that was always super nice knowledgeable and attentive and did a great job but could not help in regular maintenance needed, too bad he works for this kind of company. read more

After summer, I decided to be one of those pool owners who felt as though they could buy some chemicals and maintain everything on their own. Big mistake. After a few months, thealgae started building up around the corners of my pool and the water started to turn green. Didn't take me long to realize that I was in need of some professional help, so I did a little bit of online research and called the Sac Pool Pros. To my delight, I was able to get a next day appointment. After assessing the condition of my pool, I was told that simply a chlorine wash would get rid of the green and restore it to the proper color....and lo and behold! It worked! In a day and age where almost every type of company tries to upsell unsuspecting customers, it was refreshing to be sold precisely what I needed and nothing more. The Sac Pool Pros lived up their name and were able to fix my pool in a matter of days, and at an affordable price. read more

this guy waisted my time VERY BAD service... NO call NO show... i called Dave 5 times but never answered the phone!!! read more

In no way would I recommend to anyone to use Sac Pool Pros for their cleaning service. I work from home, I know when people are coming & going, I've had to call 2 times in the course of 2 months to verify that their cleaner wasn't having any issues with gaining access to our backyard & both time it's been like "yeah, yeah, yeah they know how to access the backyard." And they're not. And we're paying for a weekly service. We're still getting billed despite what is going on & will be canceling service immediately. I'd say in the last 2 months, their cleaner has only been here 2 times. read more

Sac Pool Pros did the excavation, rebar, plumbing, gunite, and equipment set for my pool in Folsom. They had a large crew, all the right equipment, and knocked out everything in one week. No issues with inspections. No issues with work product. All said and done, they were great to work with and I am thankful my general contractor used them as a main subcontractor. Special thanks to David who kept open communication the entire time (with both my general contractor and me, personally) and provided me complimentary advice about water feature and pool equipment choices. 5 STARS! read more

I had these guys for 2 months and i asked they call before coming and not once did they call...if they called and said they were coming they would have to show up i guess...i have had the pool turn green twice in the last two months...i called 4 days ago on a Friday and told them the pool was green and the owner said he would be there this afternoon.. He never showed..i could not get a pool guy on the weekend so the pool is REALLY green now...not to mention its been over 100 degrees all week...i would never recommend this company to my worst enemy...thanks to them the next guys have to come out 3 times this week to get the pool back to decent shape read more

Sac Pool Pros - This is because sac pool pros never showed up on a Friday like they agreed - Pool & Hot Tub Service Near Me - Sacramento, California

We hired Sac Pool Pros to build gunite patio privacy walls and retaining walls in our yard. These guys are top notch, their crew works like a well oiled machine, and each guy a master at their trade. The job turned out beautiful and being in the construction trade, we know quality when we see it. They also took great care in protecting the existing landscape and cleaned the whole job site thoroughly when they were done. We would hire Sac Pool Pros every time we have a project like this. The owner, Dave, is great to work with, very knowledgeable, and honest. 5 stars for sure. read more

Dave and his team are amazing They have cleaned our pool for the last 3 years they are always on time and professional I would recommend that to anyone looking for pool service in the fair oaks area read more

Quality and customer service! Dave & Mike helped us design the pool of our dreams. Sac Pool Pro kept us informed during the entire process. The pool was finished exactly when promised. When we had a problem with the pool after it was finished, (no fault of Sac Pool Pros), they came out and fixed it. No questions asked. I highly recommend them! read more

For the first time, I was attempting a self build pool but my biggest concern with all of the rain is that my pool might collapse. Therefore, David and his crew did an excellent job building my pool up to the gunite stage where it is safe from the rain. I found David to be very polite, knowledgeable, and helpful throughout the entire process. He answered any questions that I had throughout the process even after business hours and he is still there for me after his contract was completed. He have sent many knowledgeable contractors my way to make sure my pool remains safe and cost effective. He has done this out of the goodness in his heart and I appreciate him so much. It's hard to find people with so much love for their fellowman that come with so much integrity. Many thanks to David and his crew at Sac Pool Pro. May God Bless you all. read more

As someone who knows little to nothing about pools, I have to say that Sac Pool Pros made this process easy and was more than willing to work with me to create the pool I've wanted since I was a kid. Very professional and pleasant. I would (and did!) reccomend Sac Pool Pros to anyone looking for great work at a great price! read more

Sac Pool Pros, does what they're named to do, clean pools. The clean up was done in a timely manner. General pool cleaning, did a good job. read more

I've been looking at several companies to build my pool. I hadn't found a company that I felt really understood what I wanted and who could build it at a price I found reasonable until I found Sac Pool Pros. They listened to what I wanted, asked me thoughtful questions, and in general treated me with tons of care. They stuck to their time table and I ended up with a beautiful pool! I would suggest anyone in the area looking for a pool built to give them a call and see what they can do for you! Definitely recommend! read more

If I could give them zero stars I would. One of the workers came to my fathers house to drain his dirty pool so that it can be fixed. He said he wasn't able to drain it in the street and put the hose down the toilet to drain it and then left the house. The toilet flooded the whole entire house and my dad ended up in the hospital twice because of it. There was E. coli and Staphylococcus in the water from the toilet. We have called them numerous times and nobody has returned our phone calls. read more

Im not going to write a long drawn out review. Dave said he would do something and did not deliver. I asked for one thing and got something else. It's like going to a drive thru, asking for a burger and getting chicken nuggets. He might as well have mowed my lawn. read more

What a great company! They have been servicing my pool for a few years now and sure have taken the worry out of pool service from both me and my wife! Great people at more than a fair price. The owner Dave is very connected to his business and always available when needed. I trust and recommend this company 100% read more

Great service. I'm a new pool owner and Dave and his team def helped me. They installed a new pool pump for me in 3 days and at a good price. I shopped around for a while and most wanted to charge to just come and diagnose the issue. They helped me troubleshoot over the phone and even walked me through how to get a rebate from SMUD. The tech had the wrong size of a part, and he came back the next day and finished the job and even walked my bf through how to care for the pool/pump since he wasn't there the day before. Many other pool companies had told me that they couldn't link my current system to a new pool pump and Sac pool pros did it! I'd def recommend their service! read more

Where to start... they built our pool and we were happy with the build process at first. They started weekly maintenance and shortly thereafter I noticed pool dirty at 5pm on cleaning day. Starting checking and noticed no one came for over a month in winter and called in and they said I was paid to date but that they had accidentally cut my service instead of another customer...geez...things happen so shortly later again I finally have to complain to owner of service guy not coming every week and pool turning green. Turns out their tech was the problem and they fired him for no shows. They sent new tech to get pool ready as summer was approaching. It looked clean and not green finally. So my kids go to use the hot tub one night and we turn it on thru app. Kids call us an hour later and say jacuzzi not hot. I check the settings online and everything looks good. Still no heat in jacuzzi. Text owner and he is a complete donkey about it. Threatening and sending me text of his lawyer... it was worst customer service I ever received...things calmed down and he helped me eventually figure that the new tech( not new but new to me he says) manually switched valve positions and it had to be maually repositioned back. Again, never notice tech coming weekly and noticed pool turning green after a swim party and go into iaqua to see settings and it has no power. Circuit breaker in main panel tripped but I had to really force it hard to get it to stay on because panel cover was pretty tweaked. Argued with owner over this as he said it needed a new one...but this is first I heard of it after his guys(subcontractors) did electrical for pool build. Also during electrical install at build they asked if they could remove 2 wall cabinets on inside of garage for better access. I said sure as long as they know what they are doing. We empty cabinets for them and when my wife was putting stuff back in cabinets a few weeks later, one cabinet tore off wall. And Again tech not coming. I left messages on machine and texted but then a tech shows up and knocks on back slider and quite frankly did the best job of cleaning the pool yet. He gives me his name and phone number and says to call if any problems. Next cleaning day no one comes I text the new tech and he comes the next day. Then a few weeks with no cleaner I text the tech and ask if he is still my pool guy. He asks if I am still with sac pro pools and I say "yes, are you?" He says he is no longer with sac pool pros and that he started his own company and could give me a better rate. I thought about using him when I get a call from Dave the owner informing me some guy might try to contact me. I said yes that guy did contact me he has been cleaning my pool for several weeks. Dave the owner then tells me this guy is not an employee but an armed robbery felon who stole their truck and got all my information from it and started cleaning my pool. Mind that he just showed up in backyard and sometimes only my kids were home. I ask Dave the owner about where was my regular pool guy for last 6 weeks if this guy did not work for them. Anyways, now new service tech does not even sweep the pool steps the only thing that my polaris does not clean well. All in all they suck and honestly my pool looks like it was made in Mexico quality wise compared to neighbors and that is not a good thing. I would never recommend them to anyone. read more

ABSOLUTELY AMAZING. Nothing but good things to say about these people, extremely friendly and fast and prompt service. They go above and beyond to make sure you're satisfied, and I couldn't be happier! read more

Dave and his crew are a truly professional team of hard working individuals! I highly recommend Sac Pool Pros if your looking for a quality and beautifully designed pool by a locally owned company! read more

I had been wanting a pool now for quite some time and finally decided to do it, Went and got a quote based on my needs and Dave and the team at Sac Pool Pros from start to finish got the job done in a timely manner. I love our pool and cant wait to start using it more this late spring and summer. read more

Sac Pool Pros built us an amazing pool in our backyard. As first time home buyers, we had no idea what the process of building a pool was. David did a wonderful job holding our hand through the whole building process and we ended up with the pool of our dreams. There entire team really helped make the process simple and fun I would recommend Sac Pool Pros to anyone looking to build a custom swimming pool in the folsom area thanks again! read more

Sac Pool Pros - Pool & Hot Tub Service Near Me - Sacramento, California

Dave and they guys did an amazing job with our pool..we moved into our new home on july 11..and they started digging 2 days later...we were able to pick out custom tile and color for the bottom that came out great...they also finished on time as promised (5 weeks).everyone in the neighborhood loves our pool...they also continue to do weekly pool maintenance..i would strongly recommended them for your pool needs.. read more

***Update*** After reading my review below, the owner of Sac Pool Pros contacted me about his concerns regarding my review. After explaining to him that I do not have a problem paying for services, but for the service I recieved as it was minimal, the fee charged did seem an inappropriate amount. The owner, did what all good business owners do, which is realize that the customer was unhappy and set out to make it right. The owner offered me a full refund, which I declined since he did diagnose a problem, of which I would have not of known if he had not came to inspect the pool. I agreed to a partial refund and the owner obliged and made arrangements that allowed me to get the refund fast and convenient. During our discussion, the owner explained that the fee did include a future visit and that he apologized that it was not communicated. The problem with my pool is something more serious then a basic cleaning would help and parts need to be replaced before any other maintenance is done. I do appreciate the owner of Sac Pool Pros reaching out to me and taking the bitter taste of feeling that I got ripped off out of my mouth. Previous Post: Dont think I will be using these guys again. Called on a monday and they stated they could come by on Saturday at 10 am. 10am comes by and I wait. I called at 10:20am asking if they were on their way. The technician that answered asked me what it was regarding as he didnt have any appointments. I explained ot him that my pool was turning green and I needed help fixing it. The techncian states that he will be on the way. The technician arrives states and goes to check out the motor, realizes it is broken/burnt out and cant work on it until it is fixed. Also suggests that i replace the robotic cleaner and pool filter as I learned the pool was painted before I bought it. Whole visit took 10 mintues and realized nothing could happen because of the broken motor. When leaving I asked him how much. It was still the original $125 as if he were to clean the pool. Very disappointed as the techncian basically came over and stated "yep, its broken, needs to be fixed." I understand to pay for services, but $125!? Im in the wrong profession, since the company made $125 off of me for little to no labor and just to tell me that something is broken. If they arent performing labor as expected and charging me the same amount someone would charge me for a monthly service, I do feel ripped off. I really feel like I just wasted my hard earned money. read more

The owner was fantastic. He personally came over and gave me an complete orientation on my pool system. He was answered all my questions and was very patient with me. What I liked most is how honest he was with me, he cut through all the BS and told everything I needed to know and didn't try to sell me on anything like a car salesman. We tested my water and he educated on the dos and don'ts of pool chemicals. I highly recommend Sac Pool Pros read more

After having a pool for over 15 years and always wondering why people had pool services, we had the worst season and we fought and fought with the water this whole Spring/Summer. Finally at my wits end I looked on craigslist and called the first ad I saw. This was a Friday late afternoon. The guy (Dave) sounded very knowledgable and said he could come right over and take a look since he was nearby. Now I usually always call at least 3-4 places to get prices and get a feel for people but how can you turn down immediate service? I warned him the pool was currently green and the salt generator was just not keeping up. Dave and his employee Daniel came by and took a look, tested the water and put some chemicals in and brushed the pool. I was surprised they were both young guys but Dave was knowledgable for his age. They took a look at our equipment and offered some advice and said he would be back tomorrow. To make a long story short (our pool was a tough case) Sac Pool Pros cleared up my pool to crystal clear state and it has been that way for the last 2 months. I wish I would have given in earlier, and called for help. I certainly would have gotten more use out of my pool this summer! The service is well worth the money and turns out we replaced out filter with a new one at the beginning of the season and that was a big factor for our troubles along with a few other things he straightened us out on. If you are looking for a pool service I highly recommend them they really take pride in their work and were very good to us and continue to be. They are here once a week and the pool looks fabulous. I'm sure all those months we fought with clearing it up, we spent more than if we would have just had the service through the summer. Now I can say goodbye to Leslies and water testing and them trying to sell me everything under the moon that isn't necessary. Thanks again Dave. If you need service give Sac Pool Pros a call especially if you are in the Fair Oak/Carmichael/Arden Arcade area. read more

we no longer have this pool service. They came in telling us they could clean our tile and install a bigger filter system. They used regular sand to clean the tiles and did not clean it out.They installed the filter system backwards . it then got plugged by sand and we had to buy 200.00 more worth of filters. We had a new polaris pool cleaner that never worked after sucking up so much sand. The new pool guy even called the owner of sac pool service and was told "it was his employees that did all that work and it wasn't his fault" since my husband was home during the tile cleaning and filter installation, he could verify that the owner was here both times. we spent 1400.00 with this company and feel like all it did was cause damage to our pool. I would never recommend this company to anyone. read more