Normally I have had good experiences with this franchise. But one thing I have very little…read morepatience for is poor customer service. I scheduled my appointment online. Very easy and quick. I was scheduled for a window today between 8am-10am. At 9:45 I had not heard from anyone. I called and was told by the rep that my window was 9-11am so essentially: why are you calling me? I said, "I know what I booked and I am looking at the confirmation. 8-10am. In other words: I wouldn't have called you until I double checked this so why are you responding like I am the problem. She kind of sighed and said, "ok, I will have someone call you to verify time." Of course no one called and at 11am...I headed to work having wasted three hours of my day. Here is confirmation: YOUR APPOINTMENT IS CONFIRMED! Appt Date: 06/19/2025 Estimated Arrival Window: 08:00 AM - 10:00 AM

We called to see if they could take away some junk from our backyard. They were professional and…read morefriendly on the phone, and were able to come out within a few days to take the trash away. They arrived on time, gave us a fair price, explained why they charged that priced, and were super nice and easy to work with. Will be asking them again when we tackle the garage project!

Professional, reliable and fair prices. The two gentlemen arrived within the estimated time frame,…read morethey were quick and polite, could not have had a better first impression. I will definitely be using this service again.

Trash/junk removal from an office cleanout. Two gentlemen arrived on time, actually earlier than…read moreexpected and were in and out quickly and efficiently. After having the pile of trash in the office for several days, it was a huge relief to have it gone. I felt the price was reasonable. I'd definitely call on Sac Junk again!

Quick. Clear. Courteous. Answers questions directly. On…read moretime. Fair pricing. Nice guys.

Prompt, professional, and strong - they managed to take away a riding lawnmower! Highest…read morerecommendation!

Tim was great! Responded quick and timing worked out where he could send someone out the same day!…read moreGood pricing and friendly service! Showed up early and made quick work of the piles of fence debris all along the side of my house. Excellent!!

Best service, best price, best value and best timing…read more Will use them for all hauling in the future- you can't find a better team!

Brandon was extremely cordial and professional. He arrived promptly at the appointed time and…read moreremoved the junk from our backyard efficiently. His charge was reasonable as well. I would definitely use his service again.

I had an area full of various debris from a recent remodel and clean up around the property. I kept…read moremeaning to take it to the dump myself but I could find the time and renting a dumpster was causing its own headaches. That is where junk pirates helped me out big time. They quickly slotted me in to their schedule last minute and got the job done in about an hour so I could get on with my day and they did it all at a very fair price. Highly recommend, 10/10

Rich requested that I send pictures of the items to be picked up. I did and he quickly gave me an…read moreestimate. He happened to be available for same day service. They were prompt, professional and worked quickly but carefully. Excellent service! We will definitely use him again!

Upon pickup I did not receive a courtesy text that he was on his way. My contractor had left his…read moretruck in the way of the dumpster when he ran to home depot, and that's when this guy showed up to pickup the dumpster. I was home sick and missed his call, but ran out when I heard him knocking. I let him know the situation and he started yelling at me immediately that he already had to work a holiday (not my problem). He wouldn't give me even a second to call my contractor and was yelling that he was going to charge me the $125 fee and leave. I finally had a moment to call my contractor who told me the keys were in the car and I moved it. It takes one second to be nice and working on a holiday is part of running your own business. I would never use this company again.

These guys did a great job! Cleared out all the trash and let me start my renovation project asap…read more Also recruited them to do a mulch job and they did an excellent job there too. Scraped away a truck load of mulch, hauled it away, put weed barrier, sprayed it down, and put in mulch. Finally, wanted to highlight that they sent frequent updates and kept me in the loop - great business practices all around.

Quick response on time And friendly. Very happy to…read morerecommend there service to anyone who needs things removed in a quick efficient way

Fantastic service! Right on time, very courteous & professional, great communication. Highly…read morerecommended for hauling junk away ~

Great junk removal company, very responsive and affordable . Thank you so much Jackson!read more