I started off with Daniela as my waxer, when she left I was soooo disappointed but then I found…read moreMary who is AMAZING! Mary is quick, attentive, and so sweet. Definitely a regular with her! The room is always clean and music selections are a vibe. She makes you feel comfortable. Everyone here is super nice and they always remember their regulars.

Rio I've been to…read morethis plaza dozens of times and never noticed this place. They opened the doors at 9am and checked me in for my 9:20 appointment. I only saw two other customers while there, but maybe they just aren't as busy in the morning. There's a sign on the door saying masks are required, but no other Covid precautions. No hand sanitizer, no seats marked to not use for social distancing, and no mention of "6 feet. On either side of the door are two seats, and on another wall is a couch. At any point, there was only one person sitting in there with me so if appointments are staggered maintaining distance shouldn't be an issue. The one bathroom is larger than I expected with a standing shower. They have the paper towel dispenser with the stuff that feels almost like bathroom tissue and tears each time you tug on it, so you have to pull multiple times to get an amount that will actually dry your hands, but you never get that amount, and after trying ten times you have almost enough pieces of it to wipe your nose, and end up just wiping your hands on your shirt. Fortunately I didn't have to go through this because I couldn't get a grip on the few centimeters of tissue sticking out of the opening. There are about six or seven treatment rooms and some appear to have a tinted glass wall. I had Samantha do my full body wax and vajacial. She directed me to a room and asked that I undress only from the waist down, which I thought was a little strange since I was getting a full body wax. I undressed but had nothing to cover myself with and the exposure made me uncomfortable. I put my jacket over me and I'm glad I did. The table I was lying on is right in front of the door. There was no curtain or standing privacy screen, although there are privacy screens standing outside of the bathroom. Each time the door opened anyone walking by could have seen too much of me; and Samantha had to go out a few times. Since I was in the first room anyone headed to a room had to walk by this room. She started from my legs and worked her way up with a roll-on wax stick. I appreciate that she didn't pause to remind me that pain was coming. She just ripped sections off one right after another, and it was over soon enough. She gripped the strip well enough that it came off in one motion. I have coarse, thick 4C hair and there's always some that will not succumb to wax. She was thorough; waxing over some places twice before getting the hairs with tweezers. She got everything! Including the landing strip that I forgot to ask be left behind because I'm use to being asked how much I'd like taken off. My armpits were done with melted wax on a wooden spatula. She finished by applying Vitamin E to the waxed areas. Samantha left the room and came back with a rolling cart for the vajacial. She rubbed something cold on me, which was a welcomed relief. It was the consistency of a thick liquid face wash. She did a gentle scrub before wiping it off spreading on a green mask, who's chill was also welcomed. It smelled like tea tree oil. Samantha turned on the steamer (that felt nice) and stepped out for about ten minutes to let the mask sit. She lifted it off in one, putty-like sheet, then used a paper towel to scrub off the little that stuck to me. When she said she was done, I was wondering about waxing the top half of my full body. I learned that "full body" includes legs, bikini, butt, and underarms. So back, arms, and face would be separate. A little sad since I recently discovered that I have a mustache, which I then asked her to wax. I paid and was on my way. My stomach sank each time she had to open the door while I'm there without pants. That really bothered me. The rest of the experience was as expected. Everything is baby bottom smooth.

New location, top tier! It has a co-working space, gym, lounge, and another room giving a coffee…read moreshop vibe. Well thought out spaces.

Marquita is the absolute best in this industry. Her dedication to great service and care of your…read moreskin is evident at day one. She is the vibe you want for skin care.

Quick and efficient, had her adjust my brow once afterwards. Definitely not the best work I've had…read morebut it was okay in a crunch (I ended up feeling like my brows were a bit uneven when I got home, so I used a razor and fixed it up myself) Staff was professional

This was my first time using this place and I can say they did a wonderful job on my eyebrows and…read morelashes. They made me feel so comfortable the establishment was nice and clean. Also I wasn't sure on which lashes to get and Sabina made magic happen with these lashes. I will b back soon

I recently moved to the area and had a manicure/ pedicure done by Quay. My experience was the best…read more The staff were welcoming and pleasant and the atmosphere was lovely.

I use to really like this place as they are clean and have a welcoming feel, however, I was…read moredisappointed in my SNS with tip design. especially because a picture of the shape I wanted was provided. After getting my nails done, I informed the technician if she can shape them more like the picture and as you can see, the final product was nothing close. Definitely was not worth the 60 dollars spent. If you are looking for regular design, this place is a go. If anything else, I would suggest somewhere else.

I've been to this shop numerous times in the last 6 months and had nothing but great service. I…read moreonly get gel nails done, can't speak for any other services they offer. Maybe once I wasn't happy with the color and they fixed it without hesitation or attitude. Only thing, I do wonder how they sterilize their tools? I've seen them use a spray solution to wipe them clean but would be nice to see them use tools out of a package like some other shops. Maybe they need some upgrades.

Service was absolutely horrendous... they did my pedicure in ten minutes and when I stated the…read morepolish looks clumpy, I was ignored and the technician continues to tap on my leg to calm me down after I told her to stop... I will never go back! I will whether wait four hours at the Nail shop on candler then come back here.

This was my very first time coming to this nail shop, and I honestly couldn't have had a better…read moreexperience especially with Vivian. I came in knowing I wanted Valentine's nails but didn't have every detail figured out, and she took her time walking me through everything. She was incredibly kind, patient, and professional from start to finish. Vivian made sure the shape was perfect, the artwork was clean and detailed, and the colors came together beautifully. She consistently checked in to make sure I was comfortable and happy, which meant a lot to me. Her energy and vibe were amazing so positive, welcoming, and calming. You can tell she truly cares about her clients and takes pride in her work. I left feeling confident, satisfied, and excited to show my nails off. I will absolutely be coming back, and I can confidently say Vivian is now my go-to nail tech. If you're thinking about booking, don't hesitate ask for Vivian.

!!AVOID THIS LOCATION!! I decided to give Chan & Bay Nails a…read moretry again (against my better judgment) after a previous negative experience 5 yrs ago.On New Years Eve, I decided to get SNS nails and a pedicure. I spent over $100 plus gave tips to both of my techs.My pedicure was serviced by Linda, who was sweet & did a great job on my pedicure.The quality of the SNS nails, serviced by John, was another story! Not only did they not look the best but within 3 days of my SNS nails, the nail on my index finger started peeling off from the base of my nail.I was not able to come back until the night before the snow storm, 1-9-25 to get it corrected due to my work schedule. Google stated they closed at 8pm.I arrived in the parking lot literally at 7pm and saw the OPEN sign was turned off so I called. The guy at the front desk refused to allow me to get it fixed after I explained I checked their salon hours on google, drove all the way there, and the nail came off in only 3 days. He didn't care and told me "everyone" knows they take the last customer at 7pm for the last 2 years.Clearly, not everyone! I suggested they change the hours listed on google from 8pm to 7pm because it's misleading & inaccurate.Nevertheless, he still provided terrible customer service based on the circumstances.He cared not one ounce since they had already taken my money + tips. I then texted the tech, Linda to advise of my experience with the front desk guy and John, who did my nails.I explained that I would likely not return because of the poor customer service and advised her that I was planning to write a review (which I did not do).She encouraged me to return and come directly to her next time and she will do both my SNS nails and pedicure.I arrived this evening around 5pm and presented my receipt and nail issue . The same guy at the front desk told me I would be charged because it was the 11th of January.Are you kidding me? You know it was a snow storm and you know I came on the 9th. No apology or anything!Furthermore, he proceeds to tell me he read my text message to Linda then LIED telling me I had already written the review ( even after I advised it had not yet been written).He looked dumb when I told him to show it to me as I had planned to wait for today's visit before deciding to post a review. Rather than doing the honorable and professional thing, you still try to charge me?!!! So Here You Go, Here is Your Review, Chan Bay Nails on Flat Shoals Pkwy! I will cross post this review on as many sites as I think of! I have time today! You will never get another penny from me! You come into our neighborhood, take our money,...then give us CRAPPY customer service. I Implore Everyone to Avoid This Location By All Means!!! There are plenty of other shops who provide quality, exceptional work, and give superior customer service! I'm willing to bypass this convenient location and return to where my business is valued, respected, and appreciated! Tighten up, Chan Bay Nails!! May You Lose Every Potential Customer reading this review! I should have read the reviews before even deciding to return! You STILL need training! Your lack of professionalism, concern, & unwillingness to fix one nail (that would have taken less than 5 mins) will now cost you more customers.What a Complete JACK*SS the front desk guy is! Review from 2019: I waited 15 to 20 mins for a pedicure and signed in. A lady just came in and asked how long the wait was for a pedicure and manager said 20 mins or less. Shortly after he asked me wasnt I there for a pedicure, which I confirmed. The lady picks her color and he immediately tells her to go to the pedicure chair! I told him I was there first, he said sorry, said something else really fast & inaudible but turned his face away in GUILT! He clearly knew I was there first. I walked out to never return! Wasted my time! How unprofessional and unfair. Very poor customer service!! They will never get my business again. Beware...heard it happens often! They invested in the beauty of the shop but need to invest in customer service training!

Absolutely awful! Many of the technicians do not speak english and the ones that do have horrible…read moreattitude. My experience was horrible. I will NEVER patronize them again! Buyer Beware!!!!

My true rating is a 0…read more NEVER get lashes here! The service quality is a 0! Had the nerve to be rude and short when I pointed out the subpar service! Was quick to take my money though! I don't recommend even in an emergency!

Angel is amazing! she kills my brows every single time. I don't let anyone touch my brows but her…read moreor her staff. and the tint lasts for weeks...Highly recommend.

I want to give 5 stars but the 1st time I went the service was 100% good. 2nd time definitely 2-3…read morestars. I got my lashes & eyebrow threaded done the 1st time I went. I forgot her name but she's younger. She did an awesome job. I got individual cat eye on my lashes. She was super nice, really fast. She let me check to make sure I was happy with what she was doing. Eyebrow threading was on point! 2nd time I got same type lashes. But it was an older lady there. I specifically asked her if she knew how to do lashes. She claimed yes. I asked if the other lady would be back tomorrow(Sunday) she said they closed. I said what about Monday she they closed. Told her I'm looking right at the door & hours are open Sun. & Mon. She said the door is from old management. She took an hour for my lashes, hands a little shaky, she got glue all on my face, she used the tweezers & they touched my eyeball a few times, She tried to get the glue off with a q tip but once again touched my eyeball with it. I finally took the Que tip & got all I could off. U can see a little bit of my lashes making it appear that I've had these lashes on for weeks. Her station was messy, she put 2 lashes on then go back & forth to her station to get more which was a super messy to the station. I told her she has to much going on over there & she claimed she was trying to clean it before I came in but when I came in she was tinting someone else's eyebrows which looked great might I add. Only 1 person is there & that person does all the services there are no other techs. Which is ok with me waiting if the service is worth it. They keep the door locked which I like. There's homeless people & young men just hanging out at the gas station that's in that plaza. All in all don't let this lady do ur lashes. I was going to get a massage & facial but lost confidence in her when she played with my lashes. Not sure if she's the owner but either way she's not good at that. Prices are very reasonable. They offer several services. I might come back but depends on who's there.