I like Spectrum! We have had Spectrum (formerly Charter) for internet and email for well over a…read moredecade. Their app is okay, it's not the best app; however, the customer service are always beyond helpful, kind, friendly, and knowledgeable. Our Spectrum internet was erratic for a while, and the technicians came out to our house several times before actually fixing the issue. Our router crapped out once, and my husband had to spend an inordinate amount of time waiting in line to swap out the bad router with a new one. Any time we have had an internet outage, a phone call to Spectrum gets us set up with a refund for the internet down time, which is typically around $1.00 or so, and I don't bother with the calls much anymore. I like their text messaging system with which they advise you of both an outage in our area and the outage's resolution. That's nice information to have! Spectrum is crept up in pricing over the years and we recently switched to AT&T Fiber. For now, it's "so long" to Spectrum; however, it's nice to know they service our rural area should we need them in the future!

This is actually for Rectum's corp. parent co.: Charter Communications, 400 Washington Blvd.,…read moreStamford, CT 06902, Attn: Christopher L. Winfrey, CEO. Let him know personally how shitty Spectrum's UNreliability is. He only makes $5.75 Million/yr. Got time to post this b/c for the 3rd time today (2 days before Christmas) our internet (& security cams), TV, and landline (no calls from Grandparents) are ALL out, thanks to Spectrum. So no Mon. Night Football and the gifts we had loaded up on our computer to buy...no access. And they can't tell us when service will be restored. Merry Christmas, bitches! This happens every other week. But do we get even 3 cents credited back on our next bill? Hint: rhymes with shit no! This incompetence is not the fault of the DMV-wannabee-employees at the Spectrum Store. It's their corporate overlords. So: 1) Contact Mr.Winfrey directly, AND 2) file an online complaint with the CA Public Utilities Commission (cpuc.ca.gov). While writing this review our Spectrum Internet came back online... for 60 seconds and then crapped out again. (So 4th time today). Well, Merry F-you-all Christmas! :-(

Terrible service. No help desk!!! Service does not work and…read moreno way to contact them. No phone. They use to be awesome and a great company but now there is no service

Lots of problems. They have been hosting us for years, but between May 2013 and June. They have had…read moreus down 3 weekends. They do changes without notifying their clients, and then follow-up is less than satisfactory. An example is they moved us to a server that did not support sql databases in May. It appears that they did it again in June. As a credit to them, prior to these experiences, there were no issues. They appear to be making changes to their server structure. In my view, they should either be aware of their clients needs, or contact their customers about changes that could negatively affect their clients. This has been a hardship on us because our data is accessed primarily in the Spring/Summer/Fall and on the weekends.

Our office is located in the middle of Downtown Los Angeles and we needed an upgrade of our…read moreinternet connection. Our IT department suggested moving to the cloud. Their connection is highly reliable, fast and not to mention affordable. We highly recommend choosing Cybernet as your provider.They charge a very affordable rate relative to the high quality service you receive, and I think they might even be able to work with clients in terms of financing. Give them a call and try to schedule a free consultation to see the different levels of pricing that they have, a lot of friends had recently set them up in their office spaces and they have not had any complaints yet either.

In our business, we very much rely on a stable and fast internet connection. Back when we had a…read moreslower and unstable connection, video conferencing and file transfer were very difficult to maintain. Now, with CyberNet as our provider and with their fast and incredibly stable network, we can maintain smooth video conferencing.Being able to rely on a network provider the way we rely on CyberNet is something that every company should have, and that is why we highly recommend to everyone to consider signing CyberNet as their telecommunications provider! Top-notch telecommunications services mixed with impeccable customer service is what CyberNet is known for. Their staff is always on point and they never disappoint. We've been using their services for some time now and we would not have it any other way.

Fast service, professional installation, excellent value for money - a highly recommended safety…read morevideo camera company.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I'm happy with the new phone and the time it took to get it. I would suggest that someone coach the…read morestaff to slow down in explanations, realize no one knows their business like they do and do not act condescending to anyone. On another note. The security person was more than kind and helpful

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

I had a good experience! We switched to frontier after moving in to a new apartment in Long Beach…read more Frontier was the best price for speed in the area and the only ones with a fiber optic network. The guy on the phone was friendly and upfront about all the costs and conditions. Got the 100/100 speed package and he said it would be $40/month for 2 years, with a $10/month modem rental. We had Spectrum (Charter) at our old place and it was $40/month for 100/4 (yes you read that right) and in reality we were lucky to get 40/2. Not to mention the ping was horrible. After the install (which took 2 weeks, only downside) I tested the speed and got 108/120 when plugged directly into the router. The installer was professional and clear on communicating. There is a $70 contract cancellation fee (which is pretty fair considering it also guarantees the price for two years) however it is pro-rated as the term goes on. Pros: Speed is as advertised 100/100 sometimes as high as 120/120. No outages so far Great communication from Customer Service team 2 year price guarentee Cons Took 2 weeks to get installed 2 year contract (but cancellation decreased the closer you get to the end.

I moved from Long Beach to an area that Frontier Communications does not service, and they still…read morecharged me a $217.12 discontinuation fee. I contacted them and was told I would receive a refund, but it never happened.

Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy…read moreand awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

Went in about an hour before closing to get a new phone. Employee Nathaniel was very helpful. He…read moreexplained everything well and used a screen and printouts to help us make a selection. Coworker next to him was LOUD. I was going to ask him to please tone it down a little, but my son asked me not to. His voice made it difficult to hear. He may not know he's a loud talker. Disappointed that we did not get a FREE phone and disliked a policy to make us stay customers. Deceitful practices.

I am dissatisfied with my experience . I am not mad at the customer service, the gentleman had a…read morevery kind demeanor. I think i am mad about Verizon's training with their sales employees . I felt like I was being used to meet a sales quota , not my needs being met . My (**high) phone bill did not meet my expectations. I just wanted a new phone, not a new line. The between the lines with getting a new phone , promo, etc etc were told to me in what I find to be confusing language. It's not clear cut. I felt like I was bamboozled like I was at a car dealer lol. 16years being a loyal customer , and this is how it is :( No wonder Verizon has class actions suits against the way their sales representatives present information. I feel bad for people who don't understand the sales team due to a language barrier or older age. They get taken advantage of . I will no longer step foot in a store and will seek assistance with the phone rep. They seem to be more honest and helpful. *** To resolve this , I spoke with the Verizon customer support over the phone. They issued me a loyalty discount ! And removed three phone numbers i had been paying for ! I was on the phone for over an hour . Worth it , but dang this shouldn't have been necessary! Review your cell phone bills! Remove unnecessary charges !

Jordan and Spencer were great! They were very helpful, cordial and provided great Customer Service!read more

Family owned, my experience - TOP TIER! They are extremely helpful and informative. They made sure…read moreI received the best service. Everything just felt seamless, they helped with everything, I recommend 100/10, you wouldn't be disappointed!