Unprofessional I called for help and the guy just leaves me hanging and not say anything back to me? While I keep saying hello?

Wasted my time unfortunately. Gus came out on 3/31/21 to give me a quote on an email migration and he was pleasant and professional. He told me he was willing and ready to take on my project and that it would be 6-8 hours of work. I thought that was a little high to move 2 email addresses and wanted to get other quotes so I let him know on 4/1 that I would be back in touch shortly. I didn't end up having the time to interview other techs so 5 days later on April 6th, I texted Gus to let him know that I wanted to proceed with him. I knew he had amazing reviews and came to the conclusion that even if the price was a little high it would be worth it to know I was getting someone knowledgeable and available. And time was of the essence so I needed to move forward. Gus never responded to my text. Yesterday, (13 days after receiving no response) I followed up and Gus' reply to me was "Hi, sorry swapped at the moment". I presume he meant swamped and that he is now not available? I honestly feel that Gus was offended that I questioned his pricing/time necessary to move 2 email addresses from hostgator to Office; but I feel as consumers, we have the right to ask questions and make the most informed decisions possible. Now, 3 weeks later I'm back to square one. Feeling frustrated and defeated. Time is our most valuable resource and nothing upsets me more than having mine wasted! Leaving 2 stars because I do feel Gus was knowledgeable and could've successfully achieved what I needed. read more

Call-A-Tek - IT Services & Computer Repair Near Me

The previous owner of the house I recently purchased had set up a home network that turned out to be waaay more complicated than it needed to be. I just couldn't get internet access through any of the Ethernet ports. After struggling for couple days I reached out to Gus who was able to squeeze me in the same day between other calls. He was able to quickly assess the situation and get things going using a combination of the network infrastructure at the house and some of my own equipment. Highly recommend if you have any home networking issues! read more

Gus was fantastic in solving our WiFi issue. After our best internet research, we had tried multiple remedies on our own and replaced hardware to no avail. Spectrum spent hours with us and couldn't fix the issue. Gus came out and spent the time to understand the problem and examine multiple possibilities until he found the fix, and once he did, everything worked perfectly. He was personable, patient, communicative, and stayed to ensure everything worked as it should. Would highly recommend. read more

When I got in contact with Gus, after inadvertently taking my family's internet connection out, he stated he was fairly busy for the week. However, he still took 10-15 solid minutes to listen to the home networking issue I had on the phone, and even guided me through a quick fix over the phone that ended up fixing the problem altogether! I've never had anyone take the time to triage and mitigate issue before a formal visit. Needless to say, my family now has Gus saved on our contacts the next time we have any home network issues, big or small. read more

Great service at a fair price. Gus tried to assist me remotely but determined an on-site visit was needed. I was having home PC issues and feared that I would lose treasured family photos as I had not backed up the computer. Gus showed up on time with a smile (and wearing a mask ) and was ready to take care of business. My computer was up and running within an hour. This business is everything; seamless service, convenient, fair pricing and just a really nice Dude! Thanks Gus, appreciate your integrity and professionalism. read more

I have had horrible WiFi for years at my house in Long Beach. Right now I am using Spectrum and the internet access is the worst...I pay so much for the service and it is not good. My system would buffer like 1995. I decided to get an after-market router instead of continuing with the Spectrum router. I couldn't figure out how to get it to work so I found Gus on Yelp and saw that he had the most reviews and most of them were good. I called and spoke to Gus. He asked me to explain to him exactly what was going on with my internet. After that, he told me what his price was to come out and troubleshoot. I told him I would think about it. The next day when I texted him my hire decision he told me he had been thinking about my problem and said he thought he came up with a resolution. He told me to call Spectrum and have them replace my modem. He also sent me a link of two items to order on Amazon and said he believed that once these were installed that would solve the problem. I followed his advice and then set an appointment for him to come...he is very busy so getting a time we could both agree on was a little difficult...but was finally resolved. Let me say he was here for an hour and 40 minutes and his remedy solved my problem 100 %...My internet is so fast now. I have 5 bars all the time and have only lost service once for a minute since he was here a week ago...he was extremely professional and knowledgeable....what he told me to do was exactly correct. He installed my Nighthawk router and an Amazon Firestick I had purchased and also the two items that actually make my internet work now. I also had no sound when watching Netflix and even their techs could not resolve that issue, now everything works perfectly...it was worth the $235.00 I paid. I highly recommend Gus and Call A Tek... read more

Gus is a Tech ROCK STAR! We had issues setting up our new business network and when I grinded down my last nail I decided to call for help. Gus came out the same day and saved us from drowning in our frustration. I have a new tech provider!!! He is smart, fast and cool to talk to. Call these guys FIRST! read more

I will start off by saying that 5 stars is extremely low in order to be able to rate how great Call-A-Tek really is. Gus is an absolute GENIUS in this field of work. If you are looking for help with something as simple as "I am having trouble logging on to the internet..." or as difficult it can be to set up an entire network for your home and or business needs, Gus is your guy. My laptop stopped working completely and my desktop was too old and outdated... Gus had a desktop built and ready for me on the same day I requested his help and within a few hours really. Although my situation was somewhat unique, Gus made it happen. If you want Reliable, supportive, meticulous, a true honest and sincere gentlemen who will NOT try to persuade or convince you of more than what you need, Gus is your problem solver. THANK YOU GUS FOR YOUR HELP YESTERDAY!!! read more

Gus and his crew did an amazing job on installing our outdoor speakers. He did it in less than 2 hours and our back yard sounds amazing! No wires sticking out and everything looks nice and clean. I would highly recommend his service to anyone who is looking for high quality work at reasonable prices. read more

Great service! Gus has helped our organization get on track! Highly recommend! Awesome work!

So we are a small Hazmat company and man oh man did we need help! Not only when I started working for this company as an assistant was I swimming in paperwork but ALL 5 of our computers were partially non operative or up to speed with our company needs, so then I was given the task of finding an IT guy and not just any IT but someone who is fair in price and honest but would be patient with my lack of technology to boot! Thank God I found Gus! he was a God send, not only did he give us a free estimate but he was extremely nice about the fact that I wasn't the least bit "Tech savvy" he walked me through what steps he would take and also on the day he came in was on time and able to get all of our computers up and running and take the horrible crazy nest of wires and access modems and clean up everything we didn't need. This office has seen its share of scary IT guys and Im happy to say those days are over! Gus gained a customer for life, he even helped us save a bit of money with our current internet carrier and when they tried to tell us that what we needed to do was going to cost us more Gus called their bluff and showed us a few tricks that other guys try to pull. Thank you so much Gus! we couldn't be happier with your expert advice and help. I would gladly recommend him to anyone who needs a efficient, honest, patient, friendly, fair priced IT guy. Looking forward to doing future business with you Gus, stay safe out there and keep up the awesome work! Best regards from Gigi, Briana and the rest of the EDI staff :o) p.s. Our president of the company was VERY impressed. read more

I highly recommend Call-A-Tek to everyone! This company gives the best customer service, very professional and so incredibly skilled in their craft! I spoke to Gus the owner on one day about my needs and within a day or two, he had Cade come to my home. Cade was so polite and understanding of what I needed to be accomplished and got the job done! He was very patient and extremely knowledgeable! My job consisted of getting rid of five cable boxes on five tvs and setting up three Fire Sticks on three tvs. Then downloading the YouTube app on three tvs and teaching me how to watch t.v. with my new system. I am not a "tech" kind of lady and manage to get by as needed. I am now so over the moon happy with the outcome of my new setup. It will be a learning curve for me, but I know I will eventually understand it all and enjoy the savings every month that I will be getting from occurring such high cable tv bills. You won't be sorry using this company! They are so wonderful!! HAPPY GIRL!!! read more

Dropped video calls for work we're driving me insane. We needed someone to help us get reliable internet/WiFi to the garage. Gus is the guy! He's great. Helpful, efficient, punctual. He doesn't keep you waiting. He delivers what he says he will. He comes up with a solution. It's all GREAT! We're very appreciative of his work and we'll definitely rely on him for all our computer/internet needs! read more

Had an emergency today, Spectrum messed up my account leaving us without service to my new house. Late last night I reached out to Call A Tech as a last resort. Within 24 hours they were at my house and got us up and running. Highly recommended, professional and worth every dollar spent. read more

Gus and his partner did a nice, clean job installing an ethernet-web WiFi system in our apartment complex. They came exactly on time in the morning, carefully routed both the power and ethernet cables through the attics by using the existing building vents. Then they tested the two WiFi access points and by lunch time the tenants had access to high-speed WiFi. I highly recommend his services for any computer/WiFi work. read more

Gus was the best. Came out and advised me of a simple fix for my computer. Was the most professional. I lost my computer guy about 2 years ago and desparately needed a maintenance plan for our office. So glad I found "Call a Tek"! Great personalized service! read more

Stop looking, Gus is your go to IT guy. I am the worst with computers and he is always so quick to help which ever way he can. Didn't make me feel stupid like other techs have. Seriously has saved our office so many times. Call gus and you won't regret it! read more

Call-A-Tek - Always helpful and has great energy! - IT Services & Computer Repair Near Me

I have given Gus a 5 star review in the past for setting up my office computers. I must say he absolutely saved the day/week for me this morning. My computer would not even turn on and after a text of horror to him within 5 minutes my computer was back on and my business was again up and running. Gus' went above and beyond yet again to take care of a local small business owner!! Can speak highly enough about his services and customer satisfaction!! read more

We used Call a Tek recently and I'm happy to say this service was great! He was honest and efficient. Very reliable and professional. I would highly recommend him for computer or even setting up your home theater system. Thanks again!!! read more

If you are looking for an honest and very knowledgeable person to help you solve your it/internet problems, please call Gus. You will not regret. After many years with internet problems, and bad previous experiences with other companies, Gus got the problem fixed for a fair price. We were so very impressed by his honesty that we asked him to come back and expand internet access to outdoor areas. Thank you Gus read more

Gus was knowledgeable, quick and very efficient! He helped me set up my office computer network, router, and storage device in 2 hours. Will definitely be calling him for future upgrades in my office. Very nice guy, easy to work with.. Highly recommended! read more

Let's start off by saying that finding a good IT guy that is reliable is very hard to find. Gus is an absolute godsend. When my computers weren't connecting to the internet and Spectrum told me it wasn't​their​e problem, I went to Yelp to find someone who could. After 5 phone calls, 3 of which never called me back and 2 who said they couldn't bother with me for at least a week, I then found Gus. He called me back in less than 5 minutes after leaving a message, he stopped​ by my shop within the hour​​, and got me a proposal for the items I needed by that evening. In less than a week he was here installing all the right equipment and me up and running better than I was before. Highly recommend them! I know I have found my new IT guy for my company! Thanks,​ Gus for all your hard work​ - you crushed it! - Kaylene | Outlaw Graphix read more

Gus is great! He helped my mother expand her WiFi Network to the bottom floor of her house. He was knowledgeable, professional and completed the job at a very fair price. Highly recommended! read more

Gus Papagno at Call-A-Tek is awesome. He definitely has the technological expertise to help with any IT problems you may have. He set up the whole computer network for my small business. All of his advice and recommendations were spot on. He was also able to fix the wifi connectivity issues we were having. What sets Gus apart, however, is his customer service. He is easily accessible and prompt to reply. He provides friendly, quality, trustworthy service. I cannot praise Gus enough. He has been a lifesaver for my company on multiple occasions. read more

I love this guy! Our computers went down because of power outage at work in Manhattan Beach. He came right out fixed them. And his prices are great! I highly recommend him! Great professional work and person! read more

I needed to improve the internet speed and WiFi in my office/warehouse. I contacted Call-A-Tek and Gus responded quickly and recommended a solution that fit my budget. He told me exactly what hardware he recommended, showed it to me on Amazon, and gave me the option of ordering it myself directly--that kind of complete transparency is rare with contractors. All the work was done over two days by Gus and another technician. Great communication, polite and efficient. A few days later, we discovered a problem sharing a file and Gus came by the same day and fixed it. I would definitely hire Call-A-Tek again. read more

This review is for the Westminster, CA location. I had a piece of a headphone insert broke off inside the jack of my ipod. I called different locations for an estimate and this location quoted me the best reasonable price. He fixed it within one day. I definitely would go back here. read more

Hello Neighbors!! We just had cameras put up! Great service provided by Gus and Eddie. They will answer any questions that you may have and offer great advise. We are very pleased with their work. If you have any questions for me about my experience I will be happy to answer any questions. read more

Gus did a fantastic rush job at my bldg for a recent office move. Spectrum could not install ethernet jacks and Gus answered my call while he was at a graduation and provided same day service. Gus finished the job over the weekend and helped me get my internet and phones up. read more

I must say the service is beyond Top Notch ! Gus is not only professional but extremely knowledgeable. I had two port lines added for a in house office and it was done with pure ease. I would recommend his work to anyone. Call-A-Tek is the best of the best and I will definitely be using them again! Thank you Gus read more

Super Gus! That's what we call him at my office. He knows all about office networking, internet, computers. I'm glad I found him, we call him for all of our technical issues, have not called of late, coz he fixed it all the last time he came to our office! And, he's very polite and respectful. Good luck Gus! read more

Gus was great. Very quick to respond and came out quickly to look at the scope of the project and give me a quote. The project got delayed but Gus was able to get the job done once I was ready. I needed a few extra terminals put in and the tech was able to take care of it and made sure I was satisfied with everything. read more

If you want a home or office network that has rock solid performance done at a reasonable price then you better give Gus a call. Gus will do everything you need, will give you creative solutions and he and his team are very nice too. read more

Gus came highly recommended from a mommy friend of mine! We were having trouble accessing the internet in our office towards the back of the house, the signal was really poor. And I really needed it to work since I work from home! I called Gus and he answered right away and was able to come to my house that week to troubleshoot. He set up a wireless extender and now our internet back there works great! Gus has great costumer service and is very professional. I highly recommended for small or big projects! read more

Oasystec is your IT go to solution !! After a regretful windows 10 upgrade, I messed up the network and the ports in our computers so we couldn't do anything! Really, Nothing!! No accounting, bidding, remote deposits, etc. Gus at Oasystec felt my sense of urgency and was willing to come right away! He came in a resolved the issues within 20 minutes. He's close by so it's very convenient for us and, of course, very reasonable pricing. I called other places and was told our business was too small for their prices. But not for Gus, he focuses on small business so no Tech question is a dumb question for him. As of today, Feb/5/2016, Anything IT related, we will only call Oasystec. Thank you Gus for the excellent service and your prompt attention to our desperate IT needs. read more

Gus was great. Super accommodating, efficient and affordable. He and Eddie stayed till the job was done even when we ran into an unexpected hiccup. These guys are a great find and value. read more

I was in need of some help to set up a home router. Many people were quoting me very high for what seemed to be a simple task. Gus took the time to give me a call and was beyond helpful in providing the information I needed in order to set up my home router on my end! Gus is a genuinely good guy and I believe that is why is service is unmatched. I know for any future technical issues I would hire Gus without a doubt! read more

Best IT service I've ever had ! Gus is very professional and knowledgeable. I am not a computer person and every time I have a question (even when it's the same question twice ) he always helps me out. My company has several locations and he is very reasonable with his rates. Most important is he cares for his clients ! Gus stands behind his work and makes sure he gives you the best service. Thank you so much! I would highly recommend him to anyone looking for IT services read more

Gus was quite helpful and gave me a straight forward answer. He was flexible in working around my schedule. He looked at my pc with no extra charge and even offered to drive to where I live. Very nice guy and easy to work with. Although I haven't had him fix anything just yet, based on my experience so far, I would not hesitate to call him again when his services are in need. read more