We paid the upgrade for an attic installation, but they ran conduit over our brand new roof anyway. Only after we pointed out their mistake did they agree to fix it--leaving holes in our roof in the process. They had to come back multiple times because the attic install was left incomplete--twice. Multiple return visits were required to finish what should have been done properly from the start.
On the second repeat visit, the owner, Lee, personally came and discussed the plan with me; but the technician still misrouted the wires through the wrong area--creating a visible and unsightly mess that showed a lack of attention and common sense. When we raised concerns, they called in their manager to come out. A young man who identified himself as a "part-owner" arrived. Rather than resolving the situation he escalated when he began to repeatedly scream "THAT'S OFFENSIVE!" over and over again in my 80-year-old father's face, simply because he asked the very reasonable question about the company's long-term accountability - if they would stand by their verbal promises in the years to come. His body language was wildly aggressive and the outburst was completely unprofessional, traumatizing and arguably elder abuse.
Throughout this ordeal, Safe Haven left work unfinished and consistently failed to follow through. Another major issue is their refusal to honor their loan deferral promises. Part of their sales pitch is the promise to cover loan payments if PG&E approval is delayed beyond the first 90 days after panel installation. Even though the delays were entirely their fault (caused by their own failure to submit the correct paperwork) they refused to honor their promises. The panels were installed in early April, but due to the delays our connection was not approved until late-August, well past the 90 days. Despite the original assurances, they refused to cover the payments and claimed the CFO who made the agreement to pay us no longer works there--so, too bad for us.
Additional problems included:
* Trash left all over our brand-new roof (snack wrappers, clips, bottles--even on the chimney)
* Damage to attic access
* Shoddy stucco work around the electrical panel
* Holes left unpatched in walls and soffit.
* Repeated unresponsiveness/dismissiveness to emails and calls
We paid over $130k with this contract which included 54 panels, a panel upgrade, and attic routing--and were met with a lack of accountability, disrespect and abuse.. if this is how they treat a customer paying 6 figures, I can't imagine what it's like for others.
We wouldn't recommend Safe Haven Solar based on this experience. For a company that markets itself on trust and long-term value, their actions tell a very different story. They blame customers, deny agreements, and make false assurances they don't intend to keep. It's been one of the worst customer experiences we've ever had. read more
