I stopped in here with my crew a couple of weeks ago but forgot to write a review. I just…read moreremembered when I came across the food pics! We went to the restaurant inside the Gold Dust Casino in Carson City. There was a little wait to get the host to seat us. They were doing double duty as the cashier as well. The smoke in the restaurant is less than it is in the casino, as far as smaller casinos go, the smoke wasn't super bad. We got seated and drink orders taken. I see they have a prime rib special available 7 days a week for $16.99, not just on Friday's and Sat. like some other casino restaurants, plus, you don't have to wait till 4pm either, available at 11am seven days a week! I went with that, medium rare please. Someone else ordered the breakfast, "Little Star", basically a standard 2 egg with hashbrowns and toast and sausage for $7.99. One of the crew ordered the "Wrangler" burger, a double bacon cheeseburger with onion rings in the burger, served with fries. For appetizers, we got the onion rings and the loaded potato skins. The food all arrives and everything looks scrumptious. My Prime Rib was a decent size cooked as ordered, served with a baked potato. The appetizers were good, I actually like the loaded skins with the melty cheese and bacon. The onion rings were a smallish portion, but I guess it was just $4.99 so there's that. The Wrangler burger was quite a sight! He said the meat was real good and seemed like bigger than the two 1/4 pound patties on the menu. I'd come back here again, this is a new revamped menu from years ago.

Another good visit--both at The Grille and Gold Dust West Casino…read more Customer service truly goes a long way, and visiting here always reminds me of being in Vegas. I frequent many dining establishments across Fernley, Sparks, Reno, and most recently Carson City, and from our experiences, Gold Dust West stands out. The employees we've encountered consistently provide good to great customer service and genuinely understand the value of repeat customers and long-term business. They almost always have a wait during dinner hours; however, tables turn quickly and the kitchen keeps up with demand. We've never waited long for our food, which says a lot during peak times. I honestly wish this level of understanding and execution could be instilled in some other nearby cities here in Northern Nevada. Grateful shout-outs to Rebecca in Guest Services, Jelly our server, and Jason (J) the bartender at GDW Casino. And at The Grille at GDW Casino--thank you to Manager Bryant, whom I truly appreciate for taking the time to have a conversation, Host Ashley, and our great server Aquiles. Also, kudos to the chef and kitchen staff for consistently delivering good-quality food in a timely manner. Great service, great teamwork, and another enjoyable visit.

You have an outstanding Employee that I have noticed over the past…read morefew years. Suzy is a drink server and bartender, often working both positions simultaneously. The only time she stands still is when she mixes drinks that she delivers on the floor. She covers a wide area and rushes back to refill Patrons at the bar and just does more work than Anyone else employed there. And that is obvious! Her personality is special!---"Personality Plus"!! Suzy deserves a promotion and certainly a pay raise at best! Please show this to Jeff Jacob's. Ted Kuhn, Reno,NV

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.

Since we were already at the casino, we decided to check out the bowling alley -- which has 32…read morelanes! It's a great setup with a small arcade, a bowling pro shop, a bar with gaming, and a snack bar. We tried a few items from the snack bar: the grilled cheese sandwich, a small personal pepperoni pizza, and cheese sticks. Everything was pretty good and reasonably priced. The bar happened to be closed, but the snack bar also serves alcoholic beverages. I tried a drink I'd never heard of before "Puck" -- it was decent, though a bit on the sweet side for my taste. Service was great all around -- Jenny at the counter and Kyleigh in the kitchen were both friendly and efficient. Even the bowling center clerks, CJ and Mike, were extremely personable as I looked around to see what the alley offered. No picture. Overall, a nice surprise -- clean, friendly, and worth checking out if you're already at the casino and wanna bowl or just hang out ! Be sure to check league times since they get pretty busy !

This snack bar located in the Bowling alley at the Gold Dust West Casino is a great find! I came…read moreacross it while playing at the bowling center with my crew. The food here is mostly burgers and hot dogs and fries and even fried chicken strips. The have soda and beer available. If you like a real drink, go to the bar next door. What got me was the prices! For a single 1/4 lb burger it just $6.99 including a whole mound of fries! Adding cheese is just a buck more and adding another 1/4 lb patty is just another buck ... so like a 1/2 pound Double cheeseburger with fries for just $8.99! Hell, yeah, bring it on! I got 5 orders of double cheese burgers with fries for me and my crew and drinks too. They have Modelo beer for just $3.50 a bottle! The menu is posted online, just scroll past the restaurant menu to the Snack Bar menu. We all enjoyed munching down on the burgers and fries. Those burgers are huge, about the diameter of a BK Whopper, but more filled with real meat! Lettuce, tomato, onions and pickles included. There's a ton of great fries with each order too! Can't beat that price at even fast food places. I wish we had a place like this where I live!

We were passing back thru Carson City and I discovered this bowling center. One of my crew told me…read moreabout it and I thought it'd be fun to let them loose here, and thanks for doing a good job. I'm not a bowler myself, I just know you roll the ball and you get two chances to knock all the pins down. Prices seem reasonable (like I might know) and they have shoes to rent as well. There's 32 lanes and it's not crowded. What I do like is the snack bar. They have great burgers and super reasonable prices. There's a full bar available too, so if you want a scotch on the rocks or a Cosmo while you play, there you go. It's good there's no smoking in here too. It's kinda loud in here when there's a lot of people bowling. Lots of good seating with good swivily chairs. I'll review the snack bar separate as it food and not bowling. We all had a good time and my guys and one other girl were happy, so I'm happy.

Ever since I discovered the great snack bar at the Gold Dust West Bowling alley, I've been coming…read morehere on and off, getting the double cheeseburger for $8.99 that comes with a mess of fries. Killer deal. But I got to thinking, if getting a double patty burger is just $1.00 more than a single, could I add another patty for a TRIPLE for just one more dollar? That would be tottally killer deal. So, I asked the cook and they said, she didn't see why not. I ordered a TRIPLE cheeseburger and fries for just $9.99! That's 3/4 lb of meat and cheese added along with the lettuce, tomato, and onion with secret sauce spread. I got it and opened it up. Just picking up the tray it felt heavy! Holy freakin hamburgers, that's a big ass fat burger! I had to squeeze it a bit and open wide for this thing! Damn, this is a big tasty burger, for a killer price! I almost couldn't finish the fries after eating this burger!

The atmosphere was general diner with similar fare, attatched to the casino. Our first…read moreserver/hostess was very mad we were there. She had a general angry arritude. The server after was sooooo much better. Very smoky casino, might need to review their air handlers. When they first revamped the air handlers years ago, the air quality was so much better. The food was okay. My burger was cooked to order correctly. The breakfast was good per Mom. Good but not spectacular. First server and all the smoke was a downer.

Food is good and worth the price. Unfortunately, the Coffee Shop was so understaffed on Saturday…read more4/17 at 11am, I was told I would not be seated. Frustrating, as it is the only restaurant on property. The $7.77 Breakfast Bowl is a great deal with scrambled eggs, bacon and sausage chunks, potatoes with green and red bells and then topped with grated cheese. No toast at this price. Coffee is $3.99. 1 waitress and one cook tried their best. From open to 10:30a.... When a second waitress was allowed to clock in early so that a few tables could be seated. I only had a 45 minute wait. I did see 2 people leave and refuse to wait. Hopefully, good dependable servers will be found.

Keep in mind this hotel/casino has been here a long time…read more The bathrooms have been redone, the showers are really big and the water is hot. Beds are comfortable but the pillows are very soft. Tv, fridge and all the plugs for charging devices you need. You can walk to almost everything from here. The restaurant was really good and all of the staff have been really nice. There is an arcade for the kids in the swimming pool. We will stay here again.

Hidden fees under IHG promo $20/a night parking hotel guest, $25 valet, $30/a night resort fee…read more Entrance by Sportsbook handicap button never worked. They also gave us a room looking at roof when the hotel was absolutely dead & a parking pass that didn't work on day two, but they fixed it. Marco, Ron, Trinity & pit boss awesome! Older gentleman at cashier all get 5 stars. Starbucks was opened, but didn't know where the employee were for 20m, cigar bar & Casa Del Sol along w/ everywhere else was a ghost town. I understand 'season closed' & weather permitting, but service was awful!! The room was clean thankfully versus the horror stories we read on the way via reviews. Bathroom door like a prison door from TV! Not once did we eat there due to service. Brian at center bar was zero stars. Rude both days. Said I may burn him w/ cigarette if I ash to the left ash tray...bizarre! Never heard that one in my life. Lady at Blackjack table rude, guy at blackjack didn't hit when I asked him to hit & overall the worst experience & I live in Vegas. So I understand the game & business. Wasn't worth the argument so went to bed & didn't spend another penny.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Here's an update…read more Grand Sierra Resort - Frustrating Stay Despite Being a Loyal Guest / 5 I have been coming to the Grand Sierra Resort annually for years -- once for my grandson's basketball tournament at the convention center, and again each July for a golf tournament. I consider myself a loyal, returning guest, which made this past weekend's experience all the more disappointing. When I checked in, the receptionist was genuinely kind and helpful -- a real bright spot. She offered me a room upgrade for $45 more per night and assured me she could place me on the same floor as my son, just down the hallway. I was excited. However, she then said she needed her manager's approval. The manager came over, barely acknowledged me, and flatly said no -- apparently reserving those rooms for other purposes. The receptionist apologized, but the damage was done. For a guest who returns here every year, that interaction felt dismissive and discouraging. The receptionist herself was wonderful, but the manager's handling of the situation left me feeling like my loyalty meant nothing. Later that evening around 8:30 PM, we headed back up to our room on the seventh floor and discovered that only one of the three elevators was operational. What followed was a 20-minute wait just to get on an elevator, packed in with other frustrated guests -- on a Saturday night, no less. Beyond the inconvenience, I couldn't help but think about what could happen in an emergency with two elevators out of service. That is a serious safety concern that management needs to address immediately. Outside of these issues, the rest of the stay was business as usual and accommodating. But given my history with this property, I expect better -- and loyal guests deserve better. I hope the Grand Sierra takes this feedback seriously before my next visit.

Atlantis is usually my top choice for restaurants, rooms, and gaming. However, because of their…read moreexcellent service and popularity, it can be difficult to get last-minute reservations -- so definitely plan ahead if you have the opportunity. We ordered late-night room service and Juan was very pleasant and personable. The food was pretty good, especially for the time of morning. The newly upgraded rooms are also very nice and made the stay even better. Highly recommend staying here if you're visiting the area!

I will say that the spa and all the treatment rooms are absolutely beautiful and have a great…read moreambience. The only downfall would be just how small it was. Based of the pictures I had seen while doing my research I was shocked to see how small the steam showers, the hot tubs and shared areas were. My Bestie and I went for my birthday which was on a Thursday, while we were waiting for our massage we tried to wait in the waiting area except there was no place to sit or stand. My favorite parts were the massage and the hot tubs were beautiful, it's like you're floating in the sky surrounded by greenery with a full view of the sky through the glass top!! Also, you get a local's discount Monday - Thursday as a local for all services (I'm pretty sure all)

Had dinner with a colleague and my food (a salad) took an hour. My colleague had eaten and was…read moretwiddling his thumbs. I ordered a grilled chicken cobb salad. when it did arrive, the waitress, Portia, literally dropped it and ran I had to get up to catch her. So, my salad had no grilled chicken. it had been replaced by a couple slices of processed sandwich meat. And I waited an hour. The response: "guess they were out of chicken." I reached out but management had nothing to say. Tried to speak with HR, and they were pathetically unprofessional. Do yourself a favor and avoid this burning dumpster fire. Also to anyone reading this from CalNeva: Enjoy seeing this review on every available platform. You deserve it.

One of the last remaining original Reno Casinos…read more Quality/Quantity - Small local casino. Two buildings...? And two floors. The bathrooms are on the second floor. One small diner, that I noticed; see pictures. Burgers, hot dogs and fries... Other restaurants that we did not visit are: Knockout Grille, Steak & Pasta House, and Top Deck Restaurant. Atmosphere - We came to the Western Lights Event (5 stars and I added the "business" page to Yelp, but Jim W beat me to the first review). Parked in the city parking garage which was free for the event, see pictures. Plus this casino has an entrance from the garage. So why not check out...? Normally free 2 hours parking with a casino validation. There is a small arcade for kids also, but we did not see any kids. Well if kids do come here, I am sure they are all outside at the cool Western Lights Event. "Lincoln Alley" separates their two buildings. I would utilize that space better, it could make a good indoor/outdoor space?!?! Especially for an event like today. Saw some signs for senior discounts, see picture. Beautiful views of the Western Lights Event from the parking garage, see picture. Cut and pasted: "36,454-square-foot (3,386.7 m2) casino has 849 slot machines, 41 table games, 3 poker tables and a race and sports book." Service - Self service. FYI - Your website on Yelp is NOT secure. DO NOT click the link! Price - Free for us today. Owner Comment - Congrats on your success since 1962. 1977 - Nevadan Tower. 1987 - Virginian Tower. 1996 - Stadium Parking Garage.

We got the Executive suite that came with two queen beds and two full bath! Yes, you heard me, two…read morefull bathrooms. One with a shower and one with a tub. Other than the two bathrooms, the amenities included mini fridge, safe, bar/vanity area. A big couch. No outlets in the bathroom. I used the bar area as the vanity to plug in my flat iron. The beds were not comfortable. It sinks in the middle. I literally slept on the very edge of the bed and my body still sank towards the middle. Parking is $30 a night. If you're Diamond status and up, it's free. There are two parking machines to feed your ticket by the stairs. You can also feed it at the gate when you leave. Best to do it beforehand in case your card needs assistance. The location is central and walking distance to everything. CVS is outside on the main street to pick up water or what you left at home. You can get coffee at Starbucks downstairs in the lobby or outside next to CVS called Noel's. Access to Ceasar Republic is connected underground to go across the street. You can casino hop very easily. The casino itself is out dated and small that the air circulated with cigarette smell. I had my mask on but the cigarettes were so strong.

Place sucks. Rude hosts and all they want is your $$$! The…read moresteak house is good, but not worth stay at this dump. Host Jun is crap.