If you are looking for an honest Plumbing/Heating company look no further. I called Safehaven last week for a sewer line crack that I had a previous plumbing company tell me they could not fix it. Tom and Lorenzo showed up the next day diagnosed the issue and fixed it perfectly. It is nice to know good quality and service still exist. I will make sure to use Safe Haven for any future projects plus also recommend them to anyone looking for a good company. Also very nice that I received text updates and notices when they were on there way. read more

Great plumber!!! Very professional, reasonable fees and very nice people. I highly recommend their service. read more

10/10! I can't say enough good things about Safehaven!! They helped us remodeled our guest bathroom and did an amazing job. Safehaven was the quickest to respond out of several plumbers I had contacted. Lori, in the office, is always available and is so friendly, helpful and honest with questions, and transparent with pricing - as are the plumbers themselves. Tommy and Lorenzo came to our home for the job - to remodel a single sink vanity into a double sink vanity. Their work was seamless, efficient, and they went so far above and beyond - they left my bathroom clean, shiny, and looking brand new. They were so helpful and patient with any questions we had, and they were SO honest - the work actually ended up being a bit less than originally anticipated, and Tommy reduced our price for the job - I'm blown away by the honesty and professionalism. We will 100% be rehiring Safehaven for future projects around our home, and I genuinely look forward to working with them again!!! read more

Safehaven Home Services - Beautiful vanity install by Tommy and Lorenzo! - Plumbing Near Me - Smithtown, New York

I am extremely please with the work that Joe did connecting our generator. Other plumbers did not want to be bothered with a small job like this one, but Joe showed up, ran back out to get the parts and was back in record time. He tested everything and when he left, I was confident that the generator was now ready to be used. Finally!!!! AND it was fairly priced. I highly recommend Safehaven Home Services. read more

If I could give them 6 stars I would.From the moment I spoke to Loriann.who by the way is part owner. I knew I had the right company.She had me sold just talking with her. I love to support our local businesses and to find out they are family run was a huge plus. It makes all the difference and it shows how professional they are. And how they make you feel like family.I felt like I have known them my whole life.Tom who is the owner as well along with his brother in law Lorenzo. came and replaced my old toilet and pedestal sink.They were quick clean and flawless. The experience definitely showed.I am super happy with them. and will always use them from now on. They gained a customer for life and I highly recommend them to everyone.They literally went above and beyond and helped me out more than they should. And I appreciate that so much. As a customer that is invaluable.thats why they earned my respect and loyalty. read more

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Thomas just changed my burner from oil to gas. He did a great job. He knows exactly what he is doing. He is very thorough and professional. He is patient and polite to answer any questions satisfactorily. Really thankful for having him over to do the job. A big thumbs up for his sister Lori Ann, who was able to call my name when I called in. It is so good to be remembered by someone who just had one contact or two. She is so friendly and so willing to help! read more

I have had the best plumbing experience ever by selecting Tom from SafeHaven Plumbing. Tom gave me a quote and when he came down to doing the job today he was spot on aside from a few additions I made.He is HONEST, fair,and goes above and beyond what most of those guys who call themself master plumbers.I am 100% sure you wont be sorry for Calling Tom for anything. Most of all he is neat and cleans up after the job is done which makes the ladies Happy. No mess and no stress for me after.If your a veteran tell Tom and he will appreciate your service to our country. Tom took care of all my issues which was causing leaks and money down the drain. Tom thanks again your the man. Good luck. Len Lake Grove,NY read more

The team was professional and very nice to deal with. They came on time and cleaned up after they were done. The whole process from booking the appointment to completion was seamless and easy. Highly recommend this company and team. read more

Incredibly friendly and professional from initial contact to connecting the water line to our fridge, highly recommend! Great experience through and through. read more

Working with this company was a pleasure. Tom was so nice and took his time to explain everything to my father and I. He went into detail about every thing inside and out. It's my first time buying a home and Tom gave me peace of mind with disclosing everything that wrong and what was good. I highly recommend him for any of his services. read more

Amazing and fast service! They were quick to respond to my call and were very clear about when they plan to show up and what their plans were to resolve my issues. They were upfront about their cost and gave me various options to consider. They showed up on time, were respectful of my home, resolved all of my issues, and were very cleaned. Most importantly, they explained everything that they did and educated me on things that I wouldn't know on my own. Will likely be calling them back for other plumbing and heating issues. read more

Loved that they were able to come on short notice! My water had to be turned off in the house caused by a leaky spigot. They were able to repair it quickly. And also the repairthe pipe under kitchen sink. The guys were extremely polite and explained everything that needed to be done. We will definitely use and refer them in the future. read more

Tom and Lo showed up early, finished in half the time I was expecting and, most importantly, fixed the problem. Super professional. Super clean work. I'd hire them again in a heartbeat. read more

I texted a few places and these guys knew exactly what I needed without going back and forth ten times!! We made an appointment, they showed up and got the job done. SEAMLESS! I'll definitely call them again and highly recommend using Safehaven. read more

Can't say enough good things about Tommy and his crew. Had a new boiler and water heater installed. Tommy & crew showed up on time and ready to work. They were professional, personable and friendly. You can see that Tommy actually cares about his work and takes pride in what he does. When you're laying out this type of money, you are always hesitant on who is doing the work and if its right. I couldn't be happier with the completed job. Would highly recommend. read more

Safehaven Home Services - Plumbing Near Me - Smithtown, New York

I hired them to install a toilet, pedestal sink, exterior faucet and shower valve. Arrived on time, very efficient, patient with questions and very professional. Received pre-work estimate and finished work was exactly as proceed/quoted. I am located in Kings Park, NY, not San Francisco (LOL). My go to plumbing contractor every time ! read more

What an incredible job. We had an issue that didn't seem like it could be fixed. Low and behold, Thomas and the Safe Haven team got it fixed. They did an incredible job installing our new tankless hot water heater and while correcting our plumbing to make it work. Thomas was extremely responsive and did everything he could to ensure a smooth installation. I'm incredibly thankful for the time and effort put in to make this happen. I highly recommend safe haven to anyone looking for plumbing services. They went above and beyond to get the job done. read more

We remodeled two of our bathrooms utilizing Safehaven for the plumbing part of our project. Tom and the safehaven team were an absolute pleasure to work with. All we came in contact with through the process were reliable, showed up timely and very helpful. The work was done well and we are enjoying our new bathrooms in less than 3 weeks time start to finish. Besides the team doing the work being such a positive experience, the customer service and support we received from Lori Ann was also exceptional! She was extremely responsive and patient while we got our act together and cooridinating with a contractor as well as flexible to work out schedules. Would highly recommend using Safehaven to anybody in need of plumbing services. read more

Tom and Joe came to give an est to replace my gas boiler and hot water heater. They went above and beyond when here as my first fl didn't have heat, they drained the line, turned down the thermostat on the boiler that was previously set way to high and got my heat running, at no cost. All wk I was getting estimates. I was so hoping there's would be the one but unfortunately the est was quite a bit higher than expected. I was actually disappointed it didn't work out. I will certainly keep this company in mind for other possible work. read more

Highly recommend and will definitely use them again. Our A/C unit broke down just before the 4th of July weekend and we had some serious heat and humidity. I gave SafeHaven a call based on all the 5 star reviews - and they lived up to that rating! They offered an early Saturday morning call, which we jumped on. They arrived early and We were immediately comfortable with the technician, who was friendly and obviously knowledgeable. He was very open about what was likely the issue and gave excellent advice on what to do and not to do. Without question, I will call on them again when and if I need to. read more

I've had two great experiences with Joe from Safe Haven plumbing. Joe is very professional and explained everything he was doing. Very pleased with his work! read more

Safehaven couldn't have chosen a better name for their company! They saved our renovation and our sanity. We had master suite extension done and the previous contractor and his plumber were an absolute nightmare. They made many mistakes, to the point that we finally had enough and looked to have the issues fixed and the job completed by another plumber. Lori, the office manager, is an awesome person and her communication with us, from pricing, to questions about scheduling was amazing. She always got back to me in a very timely manner and is an extremely pleasant and professional person to deal with. Tom, from Safehaven came over and was very thorough and honest in his estimate of what needed to be done to fix the issues cause day the other plumber as well as to complete this job. This was a 3 day job. Tom and Lorenzo showed up each day on time, was extremely professional and courteous, and did an outstanding job! Tom took the time to make sure that we were comfortable with the placement of our fixtures and double checked to make sure we understand all aspects of the scope of work. They had to deal with some difficult issues due to the incompetence of the other plumber but they did so with patience, professionalism and grace. On the second day we discovered a leak that was caused by the first plumbing company. I called Lori and she got right back to me. Tom sent over his coworkers within 30 minutes of my call to take care of the other plumber's error. If that is not genuine concern for his clients and true professionalism, I don't know what is! They left our place spotless and Tom made sure to go over everything he did in detail with us and made sure that we understood how to operate everything before he left. This was the first time I smiled during this whole renovation. I enthusiastically recommend Tom and his crew at Safehaven for all your plumbing needs, whether it is a big project like ours or something smaller. I guarantee you will be happy you called them. They will be the only plumbing company we use for now on. Thank you again Lori, Tom, and Lorenzo for your hard work, expertise and professionalism!! read more

Safehaven is an outstanding company.Thom and his crew are honest, trustworthy, professionals who take pride in their work. We can not recommend them highly enough; they are people who have integrity and want the job to be done perfectly. We had an emergency plumbing job and Safehaven saved the day. We will only use this company and recommend them without reservation. read more

The best! My husband and I are relatively new homeowners and haven't all of our *people* yet. Well, we had a major boiler issue at 7pm and had no heat (and it was 27 degrees out!) We looked here on yelp for some reviews and picked Safehaven. We made the right choice! They spoke to us immediately and made it to our house that night. Tom stayed until we were up and running, and came back the next day to finish things up. We were not taken advantage of in any way despite being an emergency call, and Tom was honestly one of the nicest people we've met. read more

I'm so glad I called Safe Haven! Called them on Saturday and if not because of how late I called they'd have replaced our water tank that same day! Quick, reliable and most important honest! Great customer service and Thomas, the owner made sure he took care of us like family!! Will definitely refer and keep them in my contacts for any future house issues. Thank you again! read more

Old fashioned exceptional service. Tom took the time to explain all our furnace issues and suggest the most economical and practical solutions. Went above and beyond to ensure we knew what we should do. Fixed a hot water heater issue that had been "rigged" as a temporary fix by previous owner. Very pleased with the service. read more

They were very efficient, expeditious and ultimately affordable. LoriAnn is EVERYTHING!!!!!!!!! I would HIGHLY recommend them and rest assured I will be hiring them again in the future for more problem areas I need solved. read more

100% amazing service from beginning to end. We just moved to the neighborhood and needed to find a plumber and Tommie is our guy! Laurie Ann answered our call almost immediately and was really friendly. We got an appointment quickly -- when other people were taking a week to come for our clogged sinks -- and Tommie was skilled, quick, explained things to us in a way we could understand and was totally charming to boot! Also, the price was 1/3 less than the first people we called, who were one of those big name companies, rather than the mom and pop operation that Safehaven is. Feel really lucky to have found them. HIGHLY RECOMMEND! read more

First time I called they got back to me supper fast. They actually showed up when they said and were really friendly and CLEAN! I felt like they really cared about my leaky ceiling and truly wanted to help. It felt comfortable an easy. My kind of people. Def recommendation coming their way in the future read more

Very efficient, very easy to work with, punctual. A breeze of an experience to get a pipe repaired, would recommend!

SafeHaven is absolutely incredible. They are officially my plumbers for life. Tom Lorenzo Laurie Ann and Joe were so knowledgeable and incredible to work with. They are all so personable and make the experience feel like working with family members. We did an oil to gas conversion which is a daunting process and SafeHaven streamlined everything for us including all permits and all the other complicated things that go along with the conversion. Tom went above and beyond to help us with massive issues we had with the gas company and I couldn't thank him enough. This isn't a normal company, they really care and make you feel completely supported throughout everything. They show up when they say they will and the communication is impeccable. I cannot recommend Safehaven enough and I am looking forward to all future business with them. Thank you again!!! read more

Tommy and Lorenzo - neat, professional and all around great guys. They explained the problem we were having, fixed it and went over the resolution. These two men were not only excellent plumbers they are great guys who are gentlemen thru and thru! They will be the only plumbers I will ever have in my home, my kids homes or any family member's home. I highly recommend them you will not be disappointed! read more

A home run!! Finally a trustworthy, reliable plumber and HVAC crew.. Polite, courteous, and on time.

After having a bad experience with two plumbers who failed to solve the tight space issue where my leaking water heater was located, Tom and his crew found a solution. I had excellent communication with LoriAnn in the office who patiently answered all my questions through phone call, texts and emails. I received a detailed estimate in advance and the job was completed professionally and on time as promised with no added fees or attempts to " up sell." This family-owned business provides excellent service and their positive reviews are well deserved! read more

Great service at the right price. Easy communication and convenient scheduling. Polite, courteous and cleaned up after job was done. Highly recommended read more

I used the option on Yelp to send estimate requests to several local plumbers for a toilet that was taking too long to fill and for a leaky faucet sink . Safehaven was one of the first companies to respond and offered the most reasonable price. Some companies sent me a shady " we will provide an estimate in person" message which I ignored . Thomas ( owner) came the following day with an assistant (Cody) and arrived on time . The company sends a message alerting you when they are en route which I really appreciated. Upon arrival they quickly identified the problems . I also surprised Thomas with two other plumbing issues and he got right to work . I'm very happy with the work and the prices . He charges flat rates and offers various discounts. He is a friendly person and will explain everything to you as he works. ( and in my case repeat it all over again for hubby over the phone) They also clean up any mess they make before they leave which is just amazing. Unfortunately, like taxes, plumbing issues are inevitable so it's best to be prepared with a good company when something does go wrong . Safehaven is definitely the company to call! read more

I'd like to thank Tom and his apprentice Cody for their wonderful help today in replacing my water boiler and expansion tank. Tom is a very experienced well educated master plumber. He helped me understand the workings of this equipment. What was a rotten morning turned out to be a better day. Thank you Safehaven. read more

Five stars. Thomas and his partner Joe were on time,took the time to explain the job in detail every step of the way,and worked quickly and neatly.They were totally honest with the scope of work that was not needed and I appreciate that.Highly recommend. Will be calling for future jobs. read more

Excellent experience with Safehaven and Thomas today with repair for a leak in a heating line. Repair was in a difficult spot from 2nd floor bathroom. Thomas took everything in stride and explain each step along the way. Pricing was explained in detail up front with no unnecessary extra surprises in final Bill. They arrived at promised time. I Feel I have found my go to plumber for future projects or repairs. read more

This is the second time Tom from Safehaven has been to my house, and I can't say enough good things about him. The first visit was for a routine boiler service. I called and left a message, got a phone call back right away. I was able to make an appt easily, and Tom and his apprentice showed up right on time. Believe it or not, it's actually difficult to find someone willing to come over for a simple service. Great service, great price, really nice guys. Planned on using them again. But the second visit is the one which made me write this review. I woke up this morning with no heat and a pool of water surrounding my boiler and hot water heater. I called Tom. He was booked for the day, but told me he would fit me in because he didn't want me to be here with the kids with no heat in the cold weather. He came, diagnosed the problem (and explained it thoroughly to me), fixed it, and got my heat and hot water back on. He was late for a family event to help us out. Not only that, he noticed that my son had spilled a bunch of water on the floor while playing, grabbed a mop and helped me clean it up! It's not common these days to come upon a person like this; honest, reliable, skilled, kind, and not out to break your bank. If I could give 10 stars I would. Call him. read more