Brought my car here about a dozen times to get windshield repairs & replacements as well as replacing a vandalized side window. Thank god for glass coverage, online scheduling was a breeze and my experiences at this Safelite location have been nothing short of exceptional. Always gets done within the promised time. The technicians are professional, courteous and very helpful- shoutout to Ray & Brian. Highly recommend them for all your auto glass needs. read more

Came here to change my windshield as it got a crack on it. I stayed in the place for at least 3 hrs. The waiting room had free wifi, coffee, water, and clean restroom. Service was professional and courteous. The garage had space to fix at least 3 cars at the same time. My car needed windshield change and integrated dashboard camera calibration. The service performed was excellent and i loved it. I recommend coming to this place over any other places read more

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I preface this review with not knowing which Safelight office my appointment responded to my appointment, it is just my experience with Safelite online. I made an appointment for Saturday and I had a window of 12-5 for a technician to arrive to replace my back winshield. I was texted by Safelite at 4:18pm that my technician would be arriving at 4:35pm. NO SHOW. NO CALL. NO customer service on weekends. No customer service at all, apparently. I certainly hope that the technician is ok, I just don't understand how there is not a check and balance to contact the customer who has been waiting 5 hrs for someone to arrive, that no one will be coming. read more

Made an appointment. Was told someone would be here around 2:30. At 3:30 called and they told me about 4:30 or 5:00. Never came, never called. If this is the kind of place you want to do business with, be my guest. Called the next day and was hung up on. I would never call them again read more

Easy to schedule online - 5 stars Customer service - 5 stars (best from any auto shop I ever been to) Service was completed on time - 5 stars read more

Great service. I had to drop my car off because there the next on-site service was weeks out. Don't believe the commercials where they come to your house or a parking lot where you're forced to park b/c your windshield was smashed. It was very simple to set up an appointment via text. I was kind of bummed to learn that my job would take much longer than I was originally told. I was informed by someone that my front passenger window would only take 30 - 60 mins and that I could wait in their waiting room. So I drove my car to their Great Neck location and found out that the job would actually take 2 - 3 hours. Had I known this was the case, I would have had my wife follow me in her car. Instead I had to Uber it home and wait for a text. The window was professionally installed a day after it cracked so I'm pretty happy with the service. This was the 2nd time I used SafeLight in 12 years. I would definitely recommend them to family and friends even after the miscommunication. read more

Easy from start to finish. Broke windshield Wednesday, got new windshield installed Thursday. I hit a tree branch overhanging on Belt Parkway and went through Geico app to get windshield repair. Scheduled appointment for the next day. Steven help authorize the service. I called and Webster confirmed the windshield was coming the next day morning and in time to get repaired. Craig called me informing me they don't have staff to start work at 4pm to install. We worked out a way for me to drop off my car at 7am (they open at 8am officially). And picked up later in the day. Staff was very friendly, helpful and competent. Would definitely choose this location if my windshield encounters damage again!!! read more

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Replaced broken glass and did a lousy work. Calibration was not done correctly. Come in to recalibrate and was told that they don't see an issue. I explain again the issue and when I start questions in order to understand and make sure the worker understands the issue he start to get aggressive and nasty. I ask to speak with the owner and he said he is the owner. When I asked for name, he refused. Don't go there. I saw few guys when I replaced the windshield coming with issues. I guess I will have my dealer calibrated it again and I will have Safelite pay for this recalibrating invoice. Waste of time! read more

Brian was great- a true professional! He showed up on time, explained the process and took care in making sure the job was completed to my satisfaction. read more

Absolutely THE BEST !!! Honest, hard working, reliable understanding. Negotiated with the Auto Ins Co to get OEM replacement windshield. TOTAL DIFFERENCE !!! MUCH MUCH BETTER !!! Excellent replacement . Timely, no delays, cost effective!!! Totally Professional !! ONLY WAY TO GO !!!! read more

Windshield replacement service was scheduled for 3/2/21 between 8a-12p. No one showed up and never received any notice or updates. I called the Great Neck location at 3PM to see what the issue was and was told the technician was finishing up and I was next. Received a call at 7p to reschedule however next availability was 2 weeks away. I told them I'd look online to reschedule and I noticed this comment on my appointment. "CUSTOMER UNAVAILABLE / CANCELS WITHOUT REASON. . . . PVF" Blatant liars read more

Avoid the Great Neck location. Arrived 25 minutes late after calling to advise I was having a delay and had driven way past store. The rep behind the desk Craig, was very rude, he said I had not called and could not have the work done. I then had to pull out my phone and show him I had called twice. He then replied, "I'm not buying your excuse".... His belligerence was beyond a normal customer service conflict and realizing something is a little off with him, I asked to have the piece sent to another store Safelite store just to avoid interacting with him because he lacked competence, professionalism and was rambling on and on. He said he could not have the piece moved;"....yea... we don't do that..." So, I left, went to my car called my insurance company who conferenced the call with Safelite's customer service line. They called "Craig" and directed him to have the piece moved to another location for me to go to later in t read more

Leaving a shoutout here specifically for Ivan P. He's helped resolve an issue that's plagued me for over a month, previously caused by a different Safelite location. Extremely communicative and coordinated with my dealership to make the repair was handled correctly and properly. I can't speak to others' experiences but of my previous frustrating situation, I can say Ivan has gone the extra mile and resolved my issue. read more

I had a very unfortunate parking experience at Riverside drive in Manhattan. Someone broke my passenger's window hoping to steal something. I went to get my car over the July 4 weekend only to find that my window was shattered to pieces and compartment was open. Nothing was stolen but it's very sad how people can think of stealing or breaking into someone's property. Long story short, I couldn't let my car unfixed for more than a day otherwise,I will have to keep paying for the very expensive garage by my apartment. I called my insurance who fortunately is covering my full glass with no deductible. Geico has partnered with safelite and the nearest facility that has my car's window replacement was in Great Neck. I came in 30 minutes late but the guy was able to work on the car immediately when I said I will be waiting for it. I was told that it will take 90 minutes. There is no restaurants or shops around the area so I had to order food delivery through yelp. Right after finishing my emails (using their free wifi) and having my late lunch, the technician (IVAN) went up to me and say the window is now finished, vacuumed and installed. I couldn't be more happier with my experience at Safelite. The drive was about 50 minutes from where I live but it was all worth it. My worry was taken away quickly and I'm back home right before the rush hour. THANK YOU SAFELITE GREAT NECK! read more

Safelite AutoGlass - Notes on my receipt. Very good customer service! - Auto Glass Services Near Me - Great Neck, New York

Terrible experience! I had to wait 8 days to get an appt. to replace my rear windshield. When I arrived, I asked approximately how long it would take. I was told 2 to 2-1/2 hours. When I returned 2-1/2 hours later, they hadn't even started. They take drive-ins first. An appointment means nothing. I was furious! They were unprofessional and uncaring. I left without the repair and found an auto glass place to fix it for $150 less! DO NOT GO THERE TO GET AGGRAVATED AND RIPPED OFF read more

Fast friendly and they work with my insurance company. They overbook so they had two scheduled in my appointment time slot. I waited for it in a sparse waiting room with a coffee pod machine. I know they come to your home or biz but i got a faster appointment going to their store. The people are friendly and they re-adjusted my EZ pass after putting it back on in the wrong place. read more

Safelite AutoGlass - Waiting area - Auto Glass Services Near Me - Great Neck, New York

Had the best experience here!!!! Everyone was very nice and helpful. Not an intimidating process at all. Set me up for success and the windshield was done in less than an hour and a half! read more

Had Brian come to my house today in 20 degree weather. Was very polite and professional. Did a great job on the car and made sure everything was clean when he finished read more

Had to wait 10 days for appt, took day off from work, get an email day before appt that they cancelled. No explanation no way to call them. Horrible service. read more

Safelite Autoglass is an amazing service. My service rep Brian showed up early with a terrifically positive attitude and fixed the leak in my car windshield and was able to magically transfer my car registration & inspection too. 5 Stars just isn't enough. Thank you Safelite!! read more

The service was very friendly and professional, and they did an excellent job replacing my car window after a break-in. Frankly, the only reason I am not giving them 5 stars is that it took almost two full weeks for them to obtain the glass needed for the repair. read more

I got the window installer Diego. He's really professional he really knows what he's doing. I can't believe how fast the window was taken out and installed. Very happy with the service the shop is very clean. That will always be my window place. And I will always ask for diego .5 star rating . read more

I had a technician come on 6/29 to replace my windshield, he was unable to complete the service since he didn't have the appropriate clips on him. I had to reschedule to 7/9 (a week and a half later since that was the earliest they had). The technician comes and cannot complete the service ONCE AGAIN because they didn't have the clips!!! Meanwhile after the first visit I called the office to make sure they ordered and had the correct clips the next time they come. Absolutely awful customer service, I would never ever recommend them. I've been driving around with a two foot crack in my windshield for weeks now. read more

This was my second time here. Those darn rocks man, they destroy windshields, but safelite has patched theme every time. The staff here is extremely professional and have a great system in place to get you in and out as promised. Tip: try to get an 8 a.m. appointment on a Saturday but arrive by at latest 745 a.m. They'll get you out of there in 30 minutes if it's a simple job. Be sure to use the online booking system and take advantage of comprehensive coverage! read more

Safelite AutoGlass - Ouch - Auto Glass Services Near Me - Great Neck, New York

A rock hit my windshield. My insurance let me choose Satelite Glass. I'm glad I did I had the nicest most thorough technician his name is Brian. Everything was neat and professional. He answered all my questions and concerns. Wish more customer service was like this. Thx again Brian!! read more

Took weeks to be able to find the time and a babysitter to get the cracks fixed in our window. The new window came out great and then we get a call a week later that the calibration wasn't done correctly and now we have to bring it back for another 3 hours to get that done. I have no idea when I'm going to have the time to do this again. Extremely disappointed and frustrated. Not to mention its not safe to be driving around a car that isn't calibrated correctly. read more

Y'all are trying to charge me $400 for a window that costs $39. Haven't even experienced their service, but with that type of inflation it's not even worth it read more

Had used Safelite, specifically from this location in the past, which I had good experiences with, however, the mobile tech they sent in today, Christopher had all sorts of attitude problem, and wasn't helpful at all. Not only that, he refused to replace to my windshield, when the car was completely covered under a 12x12 canopy, fully erected, stating it was his policy not working in not-so ideal weather, even though the rain has stopped when he arrived, and there wasn't a drop since then. I didn't know customers have to be understanding, and tolerate techs' feelings these days. If you needed service on your vehicles, go with other Safelite locations, you might have better luck! read more

Brian did an outstanding job of replacing my cracked windscreen. Worked carefully and swiftly and explained each step of the process. Great rep of your business. read more

It was very easy and fast to make an appointment online. Carlos came the next day and was great! The whole thing only took an hour and they came right to the house to fix the windshield. read more

Obviously, you want someone who is installing a windshield in your car to know what they're doing, and also take a great deal of pride in their work. Diego at the Great Neck Safelite is such a person. Short version of story: My windshield had been abused enough over 200,000 miles that it was like looking through a pair of glasses that had been sandblasted. My 2004 Mercedes E500 was otherwise flawless, but the windshield was becoming a safety/visibility issue. How to handle the replacement? My local mechanic, who happily installs good aftermarket parts in my car and saves me lots of money, said absolutely NOT to take the car to Safelite for a windshield: only get the one from the Mercedes dealer, and use the mechanic's recommended guy to put it in. Otherwise, there could be real problems - leaks, damage to the car, poor fit, poor alignment of the glass, etc. Problem: the Dealer glass plus the local glass guy would be around $1000. With a $20 online coupon, Safelite was 1/3 that, everything included. Also, I would have to order the Dealer windshield well in advance and then leave the car all day at the repair shop. Safelite would give me an appointment at their shop at MY convenience, and do the whole thing in less than 2 hours. Safelite was affordable enough that I would have called them immediately if I wasn't worried about the quality of glass and quality of work. The Dealer price seemed insane, a rip-off. But my mechanic is usually right about these things. Aargh. Finally, today, I took the plunge: I figured the Great Neck Safelite location would see a lot of MB, BMW, Audi, etc., because it's a luxury-car area, so the technicians should be well-familiar with my car. And despite some self-indulgent whining about having to wait past their appointment time, I didn't see any online reviewer complain about the workmanship there. So I used Safelite Great Neck, and I am so delighted that I did. It ended up being an A+++ experience all around: price, quality, service, caring, pride. Diego, my installer, was ready for me right at the time of my appointment, despite the shop being busy with 5 cars and 4 installers. Diego is young, enthusiastic, cheerful, and takes great pride in his work. He set me at ease, telling me that he changes the windshields on around 6 S-class Mercedes every week, as well as a couple of E-class like mine. He knows how to recalibrate all the sensors and stuff after he's done, and assured me that everything would be just fine. He explained the process, right down to the fact that he would try to transfer all my stickers from the old windshield to the new, and although the inspection sticker is supposed to destruct if you try to transfer it (so you might have to call a DMV 800-number for a new one to be sent to you), he still can transfer it about 90 percent of the time. He said the whole process would be about an hour and a half. Everything he said was totally-true. I got back a perfect windshield installation in 90 minutes, stickers and all. I mean just flawless, precise, excellent. So the installer was fantastic, but how about the windshield? The windshield that Safelite chose to use on my car (I just gave them the VIN number online and let them pick the right one) was an AGC windshield. That's from Asahi Glass Company - the largest auto glass manufacturer in the world and original equipment manufacturer for Lexus and others -- and I noticed the sticker on it said "Made in Poland", which means that it was manufactured at AGC's top-of-the-line NordGlass factory, where they make a lot of windshields for Europe. This was going to be an excellent windshield, and indeed it is indistinguishable from my original Saint-Gobain Securit windshield (except I can see through it because it is new). When I went on the Safelite website on Thursday, I saw that I could have an appointment as soon as Friday afternoon. One day for the glass to arrive, not Forever like the wait for Mercedes Dealer parts. I understand that the key to the overall experience really is the installer, so YMMV, but I can vouch for Diego at the Great Neck Safelite if you need a windshield for a Mercedes. Final thought: I appreciated the seamless integration between website and shop. Unlike at a lot of businesses, I didn't have to repeat a single bit of information when I arrived; what I told the website was already in the shop computer. All I had to give the shop was my name and ID. Diego took my key and that was it. My receipt came by email. The backoffice technology worked flawlessly. In the time between order and appointment, I received several appointment reminder emails and invitations to change my appointment if my schedule changed. Thoughtful. In the end, despite all my concerns about going with the low-price supplier, I simply couldn't have had a better experience. Service that I would have gladly paid extra for, at a bargain price. I would give them 10 stars if I could. read more

Went in for a repair, they were attentive and let me know what was happening each step of the way. They spent an hour and half recalibrating the car. They explained that the complexity of the car required it. I was pleased that they took the time to get it right. The car came back with the all the registrations, inspections, and ez pass was placed correctly. read more

Safelite AutoGlass in Great Neck provided me excellent customer service and replaced my cracked windshield in a timely manner.

I highly recommend Safelite Autoglass in Great Neck, NY. Both Craig and Steve were courteous and were able to expedite my glass repairs much quicker than anticipated. Keep up the good work. read more

Very professional and timely. The staff is very courteous and helpful. The technician, Azed was very helpful and finished the window repair within the timeframe as promised. The CA, Craig, was very polite. read more

Had to fix the back glass of my suv. Safelite was recommended by a coworker as I'd never done business with them before. The service was good and on time, got my car fixed in few hours. It was a solid work and they did nice cleanup of the shattered glass in the trunk. I was satisfied and would recommend this shop. read more

Brian was great!!! Extremely Knowledgeable, polite, friendly and punctual. I hope I don't need him again but if I do I'll definitely ask for him. Great Neck Safelite is lucky to have such a great technician. read more

Incompetent: my van has been sitting in the driveway more than A MONTH while these guys ordered the wrong window 3 times. I took it in once, waited hours for it just to have them tell me they ordered the WRONG WINDOW. They came to my house to replace it TWICE before the technician said they ordered the wrong window. It is still going to take another few weeks to get one damn window replaced. So effing exhausting dealing with this business. read more

Brian did excellent and well performed work, very respectful and kind. Would definitely want him to fix our windshield again.

My car had a huge crack on the front glass and Brian Williams did an amazing job he was very professional, polite, on time and ensured that everything was done correctly. i would highly recommend him to family and friends with this same problem. read more