They initially ordered the wrong windshield, but that was incorrectly indicated by the VIN Number (Reasonable mistake) ,Then they ordered the correct windshield,..I called to get status, and was told they would call me back later that day....never got a call back. Called daily for a week and only got voicemail and no return calls. In the meantime, I shopped around and got a better price elsewhere. The new place also had way better customer service. read more

So far no issues with glass, had some issues trying to keep appt, appt cancelled twice due to errors - parts received damaged or incorrect part ordered But once they got me in, they kept me in the loop of the process- and kept on schedule- that was nice and there was no guessing as to when the car would be ready for pick up! read more

This is my second review of these guys. Came in with a chipped window. Service person was courteous and friendly, he quoted me a price right away and they were able to get it repaired right quickly. Thanks again. read more

My windshield cracked on a Friday afternoon at 3pm. I was able to get an appointment scheduled for Monday at 7am, took 2.5 hours to replace entire windshield. The value is fantastic as they offered to fix my windshield wipers for a cheaper cost than buying it myself at autozone or another store. Thank you safelite team read more

the manager at that location have a bad ass attitude . i waited a whole year for my windshield. told me it was there & that i could make an appointment & that was a lie. prior to this, i got the run around for a loooooong time. go to all star glass llc. "screw safelite !!!!" i said what i said "safelite sucks !!!!!" no compassion read more

Just wanted to give a big thank you to Cesar and the amazing team at Safelite. Despite being incredibly busy, they still took the time to help me out after a theft incident and made sure my car was safely wrapped so I could drive it. Truly a dream team -- I'll definitely be recommending this location. Thanks again, guys. read more

Let me save you a lot of time, money, and frustration. DO NOT GO HERE. They booked me for an appointment and had the wrong part after I called and verified it, one week later part comes in and they end up causing damage to my vehicle. Terrible job stay far away... read more

Safelite AutoGlass - DAMAGE TO CUSTOMER VEHICLE - Windshield Installation & Repair Near Me - Inglewood, California

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Great experience! Got in the same day, fast and quality repair. Friendly staff, good communicators.

I ordered a replacement glass for my car , I paid them and they gave me an appointment, took the day off to meet the installer and when he showed up he explained that he couldn't do the work at my house and for me to take it to the actual store, took time off work again to drop it off , got a call 20 minutes later that they ordered the wrong window and they would make another appointment in two weeks, I had to get off work again to go pick up the car, when I complained about the this they could care less, just told me to come get my car, I asked for a refund and they said they never charged me, when I know they took the money out of my account already, really the most unprofessional business I've dealt with. Taking my business to someone who cares . Save your time and money and look else where read more

Once again i had an ideal experience at this shop. The service was prompt and thorough and the cost unbeatable. Highly recommended.

Today 10/08/2025 i had a appointment with Safelite between 8am-12 the technician came & installed my front windshield on my 1994 Toyota Camry & was done in no time flat i truly wish to thank Safelite for all there Professionalism from the front desk to the technician i would recommend anyone looking for great value well as Top tier customer service thanks Tony for a job well done read more

The receptionist that's working 10/30 @4pm was VERY RUDE, I had a missed call from them so I called back but she claims she never called me but I have a pic of it. She then begins being rude when I ask for an email response and not a phone call (which I had asked for the week prior with the other receptionist to leave in my notes to only contact via email). As a customer who's dealing with my first window issue I should be able to ask questions but she kept interrupting me and eventually put me on hold. I never want to go to this location again. I feel very uncomfortable having to come back for my window but I have no choice! As I called to double check on my appointment for 11/1 my appointment was "cancelled" I'm not surprised the receptionist was VERY RUDE for no reason! As soon as I asked for an email she begins the rudeness. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Inglewood, California

Can't talk to a person. Idiot computer. Can't even post this bc the computer says it's too brief. Madness.

Completely wasted my time. Scheduled an inspection through Geico. Drove all the way there. The guy says they cant do the inspection because they need to contact an east coast company for recalibration. read more

Schedule an appointment online, safelite gives A LOT of updates via text/email. My appointment was at 9:30 arrived at like 9:15. The staff/workers were friendly I was treated about 3 times. Complementary coffee. Check in was pretty simple. The total service took about 1.5 hours, little under 2. During the service a technician called to let me know I needed new windshield wipers. So I just got them added on to my service. Frank was the one doing the repair 10/10. A bit bent out of shape because i just got a generic windshield, it didn't even say Mercedes. I paid for the premium service, thinking it would be keep same type of windshield.. it didn't. Should of just did economy. I do recommend, just do your research first. read more

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Terrific team here at the Inglewood location on S Prairie Ave... Josu fixed up my windshield beautifully. They are super organized so your wait time is short, and it's nice to be welcomed when you arrive ... One more thing , I have never seen such a clean and lovely bathroom at an auto repair shop. I'm just saying that it speaks volumes to the fact that they are customer focused. I had signed up for a windshield replacement but they actually were able to just repair it beautifully which saved me alot of money . read more

After repair my drivers side window was left partially rolled down. Looked over to roll it up and noticed a weird "chip" or something at the edge along with some black material. A technician came over and used spit to try to wipe it away. Got the technician who worked on the car, they said it was nothing they did... they just roll the windows down. Manager comes over and says it's window de-lamination and an issue with manufacturer (that just happened to show up while I'm having my front windshield replaced). Then proceeds to tell me the tech said I rolled the window down and went straight to the issue and they never tried to rub anything off the window. Says the window was fully rolled up when I got the car. Not a huge fan of being blatantly lied to by multiple employees. Wouldn't trust this lot with much of anything. read more

Went to go replace my windshield and I received a called from one of there guys (malakhii) was very cool and respectful saying that in the process of removing my windshield my rear view mirror broke . I Told them it was fine as long as you fix it no problem . They said it works. Went later on to pick up my vehicle and seen that my mirror wasn't working with the backup camera , went in and told the rude manager and he told malakhii to come out and look at it . He looked at it and said it was cuz the wire was loose I told him no problem I know stuff happen I'll went until tomorrow to see if it come back on (it didn't) went the next day and the manager (Cesar or Josue) was be rude to my father in law . Then I received a called from of of the Safelite tech forgot his name but he was cool and respectful saying that I need to get 3 different quotes from the dealership or get a refund for the windshield (all I wanted was it to be fix) . Got on the phone with my manager and he was just straight rude (mad at the world) and told me those are my 2 option have a good day and click . Went back 2 days later with the 3 quotes and they don't want to fix it at all terrible read more

Safelite AutoGlass - Proof of safelite saying my rear view mirror works - Windshield Installation & Repair Near Me - Inglewood, California

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I had a mobile appointment to replace my windshield in my BMW X3. At first everything appeared to be fine, yet as soon as the rain started, the seal proved to be faulty and it leaked in my car. Additionally, it caused other damages to my computerized components in my vehicle. Horrible quality of glass and sealant. After taking my car into the dealership, I went back and forth with safelite for weeks before finally getting it fixed. They fought with me for four weeks over having them redo the install, when I wanted it to be done at the dealership for OEM glass and to cover the additional damage. Overall this was an unpleasant experience, I recommend finding a higher quality shop and spending more to have it done right the first time. read more

Drive here daily since I live in the neighborhood. They just opened up a few months ago, and since they took over the property, it allways looks unkempt. Weeds are about four feet high, and if the business looks like that from outside, I can just imagine the service they provide. They don't care how it looks, which says volumes of this site. Just a community member who is unhappy with this business. read more

The manager was unnecessarily rude and cold. I came in smiling and happy (per usual) and the visit was absolutely awful. Got quoted $1200 for a windshield that's $600 elsewhere. And that's in total for the instillation, mobile install, and the windshield. The employees seemed to be jovial though. I didn't get any interaction with them so I can't say about the quality of customer service there. Hopefully whomever uses this location, is much much more happy with their results and customer service. read more

With all the mixed reviews - mostly negative ones, I was hesitant to use Safelight to replace my cracked windshield. Just picked up my car and the whole experience was great. Linda had my paperwork waiting for me when I arrived - and a couple hours later my car was ready. Other repair places I called were booked out a few weeks (including the Tesla dealership), but safelight got me in the next day. All in all - so glad my insurance recommended them. Thank you Linda for all your help, and thank you Alejandro for your quality work. read more

Fight your insurance company if you must but do NOT go to safelite. Not only did they damage my car, they installed a cracked window and I had to come back on THREE occasions to get things back right. Save yourself the headache, go elsewhere read more

Not sure why this shop has bad ratings. They were polite, efficient, and easy to work with. Quality of work looks great. I'd come back.

I have had mixed results with Safelite in the past, but I think they are getting better as the years go by and they do more volume. They seem to be on top of the complexity of new car systems and able to calibrate windshields. Compared with the dealer where I bought my car, I saved $3,500 and the car was done in one day instead of 3. Very happy I didn't listen to my BMW dealer telling me that Safelite doesn't know how to do BMW windshields! read more

I easily scheduled and paid for service through my insurance's app. I dropped off my car during the drop off window and was told I could pick it up around 3. They called me at 3:15 to say it was ready for pickup. My new front windshield had a big crack stretching about a foot and a half. They replaced the whole thing and it looks as good as new. Everyone I talked to was very friendly and helpful. Thanks! read more

From the start of the appointment process, text reminders for the appointment, great customer service at the location and great job fixing the windshield, it was a great experience. It only took a half hour and I was driving home. Thanks Again, Alejandro, tech that serviced my vehicle at Inglewood CA location. read more

I'm feeling very special right now, in contrast to the other reviews, because my experience with this location of Safelite was terrific--5 big fat stars!! The staff was fast and friendly and did a great job on my car. Communication was excellent, and they were all very polite. They told me how the process would play out, and that's exactly how it happened. Alex and Josue helped me, and they were true professionals. I couldn't be happier. Thank you, Safelite Inglewood!!! read more

Furthermore after they caused the damage to my windshield they suggested I make a claim with my insurance company to cover the replacement of my windshield. I suspect this damage they caused was purposefully. I suspect insurance fraud. I wonder how many others have had this experience? read more

I was referred by my car insurance company and I had an appointment at 8:30am on 2/3. KYLE greeted me with a smile and assisted me right away. The whole team was amazing. Excellent customer service and I was in and out within 40mins. read more

Long story short: Read the 1-star reviews. STILL NOT FIXED; 4 rescheduled appointments First of all I rarely review things. Good or bad, I just go on with my day. But I got time today for Safelite. I was scheduled for a front driver window replacement on 2/2. Technician showed up with wrong part, so he had to go back to the station and have the correct glass ordered in. So I was rescheduled to 2/7. On 2/7, I received another notification of being rescheduled to 2/14. On 2/14, I get no call or text regarding my appointment. I received no text or call until I called customer service, and I was told I would be rescheduled once again to 2/24 because they still didn't have the correct glass in the warehouse. I was reassured that the correct glass (that should've already been there) is in transit and would be there for my upcoming appointment. This was the same reassurance that I received on 2/2 when the tech brought the wro ng glass the first time. On 2/24, a tech showed up and they STILL had the wrong type of glass. I was rescheduled for 2/27 but THIS MORNING, I was rescheduled to a later date yet again, which is ridiculous. From February to March and still not fixed....wild. If there was an option for "negative stars" I'd use it here. I'd be ok if this was a small business, a company with 2 employees, or even a friend's business. Not a company that is the go-to for many, if not all insurance companies. Not a company that peak in sales around $2.3 BILLION last year. I just saw the glass on amazon. AMAZON??!!! They have my shit but y'all don't?! lol read more

Kyle was a pleasure to work with and totally made up for the issues I had with customer service. There was a bit on confusion on my repair appointment due to a lack of communication from customer service. read more

very unprofessional place and they are liars I came to fix my windshield. I had less than a quarter of an inch crack instead of fixing the windshield they broke the whole glass and they told me now I have to pay 1300 for a new one. They also scratch my car in several placesand and they denied it ,looks like they tried to make more money on replacing the windshields and getting insurance money places, is a scam be aware be going there. read more

Listen to the other 1 star reviews and DO NOT USE THIS PLACE! Wednesday, April 5: I request an appointment for the 12th. Wednesday, April 12: Safelite delivers the wrong part and reschedules me for the 19th. Wednesday, April 19: Safelite delivers the wrong part again and reschedules for the 27th. Wednesday, April 24: Safelite, without warning, cancels my appointment. I call the office directly [310-807-0550] and I'm told that they canceled because they still have to order the part and it will take an additional 10 days until they can schedule a new appointment. Given the lack of communication, poor customer service, and their difficulties in sourcing the correct parts, I'm never using this company again. Additionally, I'm contacting my local GEICO representative in order to see if they can be removed from the default option as a repair service. read more

Very fast and professional service , will definitely use them again if needed. Thanks so much

Had an appointment here. Called to let them know was running 20-30 min late they said not a problem and to just come in and they would squeeze me in. I got there and she said i'd have to wait an hour while they went to lunch but to come back at 1pm and they would do my car. so I did as I did not want to come back another day. when I got back at 1p she told me I would have to wait another 40 min for one appointment ahead of me AND THEN wait an addt'l 40 min for my car to be done. this is NOT what she disclosed when I first arrived or I never would have waited in the first place! she was rude and dismissive and acted like she had told me that when she obviously had not, or I never would have agreed to that. went to yelp - found an AT HOME service that's costing me 1/2 the price (and they have 5 star reviews unlike this place!) and I don't know why I didn't do this to begin with -- but you definitely should. you've been warned! read more

I scheduled an appointment to replace a windshield. The process was very simple and smooth from beginning to end. I called prior to make sure the windshield would be OEM and they insured me it was. I dropped off my vehicle and was getting updates via text. It only took about an hour. Customer service was excellent and the employees were very nice and attentive. I would highly recommend this place if you need your windshield replaced or repaired. read more

I booked an appointment online because I have an older vehicle and wanted to make sure they would be able to install a new windshield glass. It asks on the website whether it's a chip or a crack. I let them know it was a crack that was getting bigger. The soonest appointment I could get with them was two weeks away for them to come to me which is ridiculous since that's how they advertise their services. I scheduled an appointment for me to go to them, which was still two days later. After I got there is when they informed me that because of the age of the vehicle, there might be rust, which they would not know Until they took off the windshield. They said if they takeoff the windshield and there's more than 24 inches of rust they're not allowed to replace it which means I would either have to get my vehicle towed somewhere or drive it with no windshield. It is absolutely unacceptable and unprofessional that this was not asked or disclosed of prior to me wasting time with an appointment read more

Something flew off an overpass and smacked into my windshield last week. I saw the mark on the glass but it was late so I just parked and went inside when I got home. The next day I touched the spot to see if I could feel if it was cracked or just dirty with something. Felt rough and dry like broken glass. I didn't want to spray anything on it to clean it for fear of making it worse. Made the appointment with Safelite and then it rained for several days. Cut to this morning. Arrived at Safelite and was greeted by three different guys working there, all quickly asking if I'd been helped. Kyle was the tech who was assigned to me and he was super friendly. He checked the spot and was very kind when he told me that the spot was sticky, asking if I had put anything on it. (And please note - do not put stuff on your chip to keep it from getting worse. He said people do that all the time and then they can't help!) But anyway, I hadn't. He got a cleanser and cleaned off the windshield - including the "chip". I felt embarrassed for wasting his time but he was so nice about it and even offered to clean the inside of my windshield just to make sure there weren't any other scratches or dings. He was super cool. I really appreciated his honesty, because he could have just told me to come pick my car up later and I never would have known the difference. I guess it was some kind of sap or chemical that softened up in the rain. It is so nice to find people in this world who don't take advantage. He seemed genuinely happy for me that I could save that money! Thanks, Kyle! If I ever do actually get a chipped windshield, I'll be back to Safelite. read more

My windshield cracked all the way across. My insurance recommended safelite and so I scheduled an appointment. The day before, I recieved a call confirming the appointment and the day of they came promptly. Myles was very personable, knowledgeable, and professional. He did a fantastic job and if I ever need to use this service again, I hope they send this dude again. read more