AMAZING FAST SERVICE from the lovely sweet ladies at the front desk to Gus with my repair! He was so fast & efficient & super honest. Definitely 100000/10 service. Thank you for making this whole experience very easy for me! Will definitely be coming back & recommending!! read more

Fix Auto El Segundo Jim & Jacks - Body Shops Near Me - El Segundo, California

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This is my second time bringing a car to Jim and Jacks. They did an amazing job with the body damage. The car looks like new. Like nothing happened. And it was cleaned within an inch of it's life. Fantastic job! They kept me informed throughout the work and had it done a full week earlier than promised. They handled my insurance with ease. Paid exactly what I expected. Highly recommend. read more

Shoutout to Richard Guevara! He was super knowledgable, friendly, and honest. Highly recommend. I brought my car in hoping to get some cosmetic fixes (not an accident or tied to insurance) and he walked around the car and gave me his feedback, which was actually to get my car detailed rather than going through them due to the limited damage on my car. He then took my car back for 10 min to buff out some scratches for free! It looks a lot better than before. Overall I really appreciate that they just didn't want to take my money and instead offered me real advice. read more

The cleanest and most professional office. Not your average car repair shop. I came in for a non-urgent issue with my car and not only did they handle my car with care and efficiency but they did it as a complimentary service because the place that serviced my last oil change the techs didn't replace any of the screws! Their honesty in this also told me that I need to find a new oil change spot! Appreciate the guys here more than I can leave in this review. Thank you! read more

I recently had my 2021 White Tesla Model Y Long Range repaired at Fix Auto El Segundo - Jim & Jacks, and once again they absolutely exceeded my expectations. From start to finish, the experience was smooth, transparent, and handled with a level of care that is honestly hard to find these days. I brought my vehicle in on January 8, 2026, and despite the scope of work and the usual insurance delays, they had my car fully repaired and back to me by January 22, 2026. One full day before my rental reimbursement ran out, which was huge for me. That alone shows how much this shop truly looks out for their customers. Richard was the person who helped me throughout the entire process, and he went above and beyond in every possible way. From the moment he took in my vehicle, I explained that my rental coverage was limited and that timing was critical. Richard immediately took ownership of the situation and made sure everything stayed on track. Anyone who has dealt with Tesla Insurance knows they tend to take forever, but Richard stayed on top of them, pushed things forward, and even got the necessary parts ordered earlier to avoid unnecessary delays. That kind of proactive effort makes all the difference. The repairs themselves were extensive and handled flawlessly: * Front bumper replacement and repair * Left trim above the wheel/tire repaired * Suspension repaired and restored so the car was driving properly again What truly stood out, though, was how Richard went above and beyond what was expected. I mentioned an issue with my left door panel from a repair done 3-4 years ago; and without hesitation, Richard helped get it properly reinstalled. This moment is extremely important to highlight because Fix Auto El Segundo provides a lifetime warranty on repairs, and they showed in real time that they stand behind that promise. No pushback, no excuses, just accountability and integrity. That meant a lot to me. And somehow, it did not stop there. I had also asked Richard for a quote to fix my left seat trim switch, which had been preventing my seat from moving properly. When I picked up my car, Richard simply said, "No worries, I took care of that for you as well." Honestly, HOLY MOLY!!!!!!! You really can not ask for better service than that. Between the quality of the repairs, the communication, the respect for my time, and the genuine care shown for both me and my vehicle, this experience was top-tier. They didn't just fix my car, they took care of me like family. Not to mention the car detail, that was the icing on the cake! I will absolutely continue using Fix Auto El Segundo - Jim & Jacks for all future repairs and will confidently recommend them to friends and family. If you are looking for a shop you can trust, especially with a Tesla; this is the place. Richard and the entire team truly go above and beyond. read more

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Richard Guevara is the customer service representative you need to request. His knowledge, professionalism and most importantly his honesty are what stands him apart from others in this field. I highly recommend him. JB read more

I recently visited this location due to a severe dent and scratch to my wife's Rav4. My experience was very positive from beginning to end. I was greeted by friendly staff, they were very professional during consultation, and offered pricing up front. The vehicle was returned to me faster than expected, professionally detailed and the repair was done perfectly. I carefully inspected the paintwork and it was flawless. I am very satisfied with Gus my consultant and the rest of the team ! read more

Fix Auto El Segundo Jim & Jacks - 2023 RAV4 XSE Calvary Blue - Body Shops Near Me - El Segundo, California

Highly professional, respectable, and courteous- thank you to Abel and Froy for their help !

First of all, Monica was the ONLY thing good about my experience here. She was professional, prompt, and communicative. I chose this location because I wanted a certified Tesla location. Repair took almost a month, which I thought was excessive given when they told me they had the parts and started painting, but I thought maybe because they were doing such a thorough job. No. When I picked up the car and started driving, I noticed my floor mat was bunched up into a huge mound and impeding my pedals. Figured out they had put them back in backwards. Minor thing, I fixed it myself but a little worrisome because the lack of attention to detail. Over the next day, found out my rear door was not closing correctly. Initially thought I didn't close it correctly so made sure I was firmly closing it but still got a warning from the car that the back door was not closed. Returned and door was open again. Returned to Jim & Jack's Fix Auto and they fixed it. I'm never in the backseat and no one has ridden there since the repair and we just noticed the sloppy job with this panel. Also, the giant dirty handprint. If you choose this location, hope you don't have the experience I'm having. read more

Fix Auto El Segundo Jim & Jacks - Worst repair experience I've every had. 100% regret choosing this place. - Body Shops Near Me - El Segundo, California

This review is late but I took my car here after I was involved in a hit and run. The repairs took longer than expected but I was able to get my car the last day before the rental expired. A couple of days later I noticed the plastic on the door area was not secure. I called and of course the rep did not call me back. Luckily one of my coworkers who is handy got the necessary tool to put it back in place. While it only took him 10 minutes, he should have not had to do that. Hopefully I won't need my car repaired again but if I ever do, I will have to pass on this place. read more

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Overall, outstanding experience from Fix Auto! Unfortunately, for me, this was my second occasion to use this repair facility. In both instances, I have been 100% satisfied with the entire experience. From initial estimate to completion, the ladies at the front desk and my repair lead Abel, were professional and personable, ensuring that I was informed of the details of the repair work. I never questioned whether or not my vehicle was in good hands and the final results of the repair were amazing. I couldn't have asked for better service for my car repair. I highly recommend Jim & Jack's in El Segundo. read more

10/10 experience! I got hit on the highway by a motorcycle who was speeding and damaged my car pretty bad. It was more than just cosmetic but Jim Jacks worked with my insurance and thankfully I was given the opportunity to work with the rental car company as well (they offer free rides to enterprise up the street). Sally did amazing! She updated me every chance she had with how the repairs were going and even finished my car early. Took about a month but totally worth the wait! I'm so excited to be driving my car again and that they took the extra time to repair my car well!! They definitely value their customers and time money (1k deductible, about 7k in repairs) spent on the entire process. Excellent job! read more

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Sally was a very attentive and kind estimator and took care of our questions quickly. The shop was very quick with repairing my front bumper and returned my car 2 weeks earlier than expected. All the representatives and agents at the shop were accommodating and very helpful! read more

I will only go to Jim & Jack's for anything related for my vehicles - even if they do not provide the service I will still go to them first to ask because I trust them implicitly. I always receive the best service, support, respect and care. The team is highly professional, friendly and efficient. I immediately call Francisco or Monica even when there is a non-urgent and superficially cosmetic issue with my vehicle, because I do not trust anyone else to have the level of detail and responsiveness that I appreciate. Of course, when there is a functional repair and body work that is required, I will go to them regardless of circumstances. They also remember me even after years have passed since last visiting; a great atmosphere and culture. i will always sing their praises and will refer them to anyone who is interested - including those who are not even local. read more

Able and Francisco are the consummate professionals that put customers first. My Tesla was repaired the first time and delivered sparkling clean. Thank you. read more

I had to get my back bumper fixed. And they DELIVERED!!! It took them about two weeks but they got it done. The price is what I expected but the insurance company handled it. read more

After getting my car back from repairs following an accident, I noticed an issue with the tail light due to a factory defect. Instead of having me go through the hassle of returning to the dealer, Abel took the initiative to coordinate directly with the shop and get it resolved. That level of ownership and customer care is something I truly appreciate, and it's why I would confidently recommend getting your car serviced here. read more

Stay away!!!! Nightmare customer service. They lost my Key Fob and after weeks of calls trying to get an answer their response was "this never happens, sorry, there's nothing we are going to do! And regarding the auto work, the front trunk still doesn't work. There are many options for auto repair, choose any other and save the frustration. read more

I recently was rear ended in my new 2026 Tesla model Y. After doing lots of research, I decided to go with Jim and jacks because they are 1. Local, 2. Very highly reviewed and have done PLENTY of work on teslas, and 3. Are Tesla trained/certified in auto body repairs for them. The front desk staff was extremely polite and efficient. They explained the paperwork and made things happen quickly. A huge plus about this facility is that they have some type of agreement with enterprise rentals, so the process of getting my rental was seamless and the return was even easier! I just left the rental at this shop once my Tesla was ready and enterprise/jim and jacks handled the rest. Richard was my main point of contact through the process/repair. He was AMAZING. He was communicative, honest, and actually notified me that the repair would be ready a week BEFORE his initial estimate. All in all, for an unfortunate situation (getting rear ended in my brand new Tesla), Jim and Jacks made me feel confident and secure in my decision to have them repair it. 5 of of 5 stars any day of the week. HIGHLY recommend. read more

Monica was really helpful and got the job done fast! I am really satisfied with the work they did on my car!

Monica did such a great job fixing a big red scratch on my car after someone hit me in a parking lot. She even fixed a scratch that was on the door for free that wasn't included in the claim! Such great service and amazing work. Highly recommend. read more

Fix Auto El Segundo Jim & Jacks - Body Shops Near Me - El Segundo, California

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Sally Morales is a Rockstar I highly recommend this place, their service is top notch from start to finish. They had my vehicle repaired the same day, and what I loved the most about Sally is she kept me informed throughout the day on my repairs! I highly highly highly recommend this place. read more

Amazing full-service experience. From the auto accident to the rental car to the repair, this company does it all. I understand they were recently purchased or merged with another company. I called them regarding an old claim, and the receptionist told me they could not locate the claim and would follow up with me if they were able to identify the original claim. Well...true to her word, the receptionist phoned me back with the details I requested. Hopefully, I will not need them again, but if I find myself in need of a repair due to an accident...Jim & Jack's will be the first and only place I will trust to get my baby rolling again! read more

Fix Auto El Segundo Jim & Jacks - Good As New! - Body Shops Near Me - El Segundo, California

Abel @ Jim & Jacks Collision is one of my favorite people. He's professional and kind. While I hope I don't see him again soon, as it will mean I've had a another car accident. However, if that were to happen, I know I will be in good hands with Abel, who specializes in people with USAA insurance. My car always looks brand new after I've taken it to Jim and Jack's. read more

Richard Guevara is the best!! He was so helpful and nice to me and made the process of fixing my car up super smooth. I had thought the damage was really bad initially but he offered to buff it out for free and it looked SO much better! I'm a college student so it was great to have some of the damage taken care of as someone is bound to hit my car on campus again. Loved talking to him about concerts, getting to know him made my day better. If you are looking for quality service be sure to request him if possible! read more

I accidentally scraped the left side of my quarter panel on my SUV. My Lexus is 10 years old , but I keep it in the garage and maintain it on a regular basis. I went to Jim and jacks and spoke with Gus. Gus examined the damage and estimated $2,500-$3100. Gus explained they would remove the entire quarter panel and left side, including spray painting over the area. The job would take approximately 2 weeks and it took only one week to complete the job. I was pleasantly surprised and happy on such a professional job was done. The final charge was under $3100 and made the exterior look brand new again. I highly recommend Jim and jacks auto fix. read more

The work done to fix our car after an auto accident was solid. Can't tell that there was any damage after they finished. However, the bad experience came at pick up time. My mistake was leaving cash in our middle console when we dropped off the car. I know better but also thought I was dropping my car off at a reputable place + figured the damage was to outside of the car, not the inside and they would have no reason to go through my car. Anyway, at pick up time I realized that my cash was missing. I didn't even ask for them to pay it back I simply stated that it was disappointing to see that my money had gone missing in the two weeks it was on their lot. they immediately got defensive blaming me for leaving money in the car, blaming it on a 3rd-paty, blah blah. I was hoping they would acknowledge it and investigate but I guess its easier to blame customers. I'm confident that it was their carwash people since I also had one of my nice cleaning rags taken from my car + would have been the group that spent time inside my car. Anyway, they do good work on the car but the fact that their is no accountability on their end and didn't even bother to look into the matter tells me that they are aware of it and don't care. read more

Abel was a rockstar. Professional, thorough. Finished the complex work on my truck well ahead of schedule and made it effortless. Called me a few times with progress reports and to check in on me. And the work was flawless. I'd highly recommend this place and Abel. read more

I was at Jim and jacks to get my car inspected. As I was driving out I hit the curb and my tire blew out. Richard Guevarra who was not even my inspector who was helping out another customer quickly checked on me and went out of his way, despite being busy to help me out. He called out his colleague and replaced my tire in 10 minutes. Now that's what you call service! I've been a customer of this repair shop for my Tesla for few years and they don't disappoint. Shout out to Monica as well who has helped me in the past. Maricel Pureza read more

I took my Model 3 here twice and had a great experience. The first time I had a hit-and-run dent on my left rear panel. They did a great job restoring it. The second time I had a small issue with my underbody splash shield, in which the fasteners got weakened and part of the shield started dragging. They fixed it quickly and because it was so minor, they didn't charge me anything. Monica Frausto, their rep was great; very courteous and quick. I highly recommend this autobody shop. read more

Jim and Jack's have been consistently reliable, professional and honest. They have repaired both my car and my daughters. The prices were very fair and the cars were repaired perfectly! Thanks!!! read more

I had such a great experience with this shop after getting rear-ended in June. From start to finish, they were professional, fast, and really helpful. Monica especially went above and beyond--she understood I was paying for my rental car out of pocket and worked to expedite the repairs on my Subaru. Thanks to her, I got my car back much sooner than expected, and it looks as good as new. Highly recommend this place if you want quality work and people who genuinely care about their customers! read more

I was referred here by my insurance company (USAA) after a minor accident (not my fault!). I was so nervous because this is my very first time ever needing anything repaired in a Tesla, and I've heard horror stories about Tesla repair. They were amazing. It took longer than I'd hoped, but that wasn't their fault, that was a feature of the car and the way it was hit (also I dropped it off a little before Christmas and picked it up a little after New Year's, obviously the holidays slow things down). Abel was my representative, he promised me that everything would be good on the car, and was incredibly detail oriented. He kept in touch throughout the process, and when I got my car back it just blew my expectations away. My car looks better than new. They also washed it, vacuumed the inside, I swear to God my car looks detailed, and maybe it's because I'm comparing it to a cheap rental but my car drives like it's brand new. They were also so helpful in working with my rental car company, they called to let them know when I was ready to be picked up, and they even took the rental for me and returned it for me. The service and the results were spectacular. I highly recommend them for all of your car needs, and as a Tesla driver who has been tremendously nervous to need anything done on it, even though El Segundo is a little bit of a hike from Brentwood where I live, I'll be coming here for any other repair needs. Highly recommend for Tesla service. Highly recommend for quality, customer-centered care. Abel was fantastic, everybody else I interacted with was really nice too. I wish I could give six stars. read more

Fix Auto El Segundo Jim & Jacks - She looks brand new. This was all messed up from where I got hit. Now it's perfect. - Body Shops Near Me - El Segundo, California

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UPDATED:... STILL HIGHLY RECOMMEND! This has NOT been a good year for my Tesla Model 3... When it got hit on Christmas Eve of 2024, I took it to Fix Auto El Segundo Jim & Jack's to get fixed and they did an amazing job. Please see my review from Feb 2025. Several weeks ago in June, my Tesla Model 3 was parked at the hospital parking lot where I work, and someone scratched my vehicle's driver rear bumper and tail light. This person left a note with a phone number but long story short, this collision was considered a "hit-and-run". I stopped by Jim & Jack's to ask for an estimate. Richard was my representative. He is professional and compassionate, sympathizing with my situation. He never pressured me for a decision but instead just simply presented me with the options of either living with the scratches or paying out of pocket for repairs or going through the repairs with insurance. He even offered to bring the car to the repair shop and see if they could buff out the scratches. Unfortunately, buffing did not work b/c even though the scratches were a small surface area, they were deep enough they got down to the base metal layer... I was still weighing all my options over the next several days when Tesla Insurance found the culprit of this collision and informed me that my repair would be fully covered under my policy so I moved forward with the claim and repairs. Due to my job and crazy work hours, it took a bit of time to coordinate with Jim & Jack's the best time to drop off my vehicle. Richard and the rest of the staff were very understanding of my hectic work schedule. I finally was able to make it late Friday afternoon, 30minutes before they closed! Christina helped me with the process. She also graciously noted that I'd be on business for 2 weeks and would ideally pick up my repaired vehicle upon my return! Thankfully, all repairs were completed while I was away and my car was all ready for me bright and early on the Mon of my return. I sincerely appreciate the professionalism, patience and understanding shown to me by everyone at Fix Auto El Segundo Jim & Jack's. Thank you. read more

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Abel was amazing, great customer service -- totally went the extra mile. The car looks good too!!

They worked great with my insurance and rental car company. They were very proactive and made the whole experience really seamless. They repaired the car very quickly. read more

I brought my Mercedes-Benz 550 to Jim & Jack's Collision and worked with Abel, and I can honestly say the entire experience was flawless. From the very beginning, Abel made me feel at ease. He took the time to walk me through the entire process, kept me updated every step of the way, and answered all my questions with patience and professionalism. The attention to detail on my Mercedes was second to none. The body work and paint came out absolutely perfect--factory quality. Abel made sure nothing was overlooked, and the polish at the end made my car look like it just rolled out of the showroom. What stood out the most was how much Abel truly cared. He wasn't just checking boxes; he went out of his way to make sure I was happy and confident with the repairs. In an industry where communication can sometimes be lacking, Abel was proactive, honest, and dependable. If you want your car handled with precision and a customer service experience that goes above and beyond, ask for Abel at Jim & Jack's. I wouldn't trust my Mercedes with anyone else. read more

Fix Auto El Segundo Jim & Jacks - Benz - Body Shops Near Me - El Segundo, California

This post is over due!!! On my way to El Segundo, I frequently drive by this location. Someone had scraped my car near the left rear tire. I chose this location since it's nearby & they work with the ES Enterprise Rent-A-Car. It didn't take as long as they had quoted me. They did a FABULOUS repair job!!!! TU! read more

I had a fantastic experience from start to finish thanks to Abel. First impressions were great with their clean, modern location and professional office staff. No waiting, no fuss, just a polite and efficient check-in and estimate process. I didn't expect to drop off that day, but Abel said the insurance was squared away and he could take the vehicle in and give me a lift to the rental car location nearby. A few days later, Abel checked in with a status update on parts and repair work to be performed, and an estimate on timing. I got a call before the expected completion date to tell me the car was ready, along with a picture. Pick up was equally smooth - they would handle rental car return and I could drive off with my repaired vehicle. First class repair work and first class service. Highly recommend this shop. read more

This place is the best! Oscar and all the guys were so fast, friendly and professional. Cannot thank them enough for fixing my car. Highly recommend! read more