One of the joys of driving here is the joy of having to replace your windshield on a more frequent basis than when driving in other urban or suburban areas due to construction general crap on the highways and the heat. Well it was my turn. Noticed a large crack in my windshield on Saturday when I pulled out of the garage . Never knew that something hit my windshield and I could not find a ding that would have led to the crack. Did some research found a few companies that had decent prices , but the more I thought about it, I wanted to go with a name brand company in case the calibration of the windshield features went wonky. So I chose safelite. Unfortunately most Nevada insurance carriers do not have broken glass coverage that doesn't require having to use your deductible .and also unfortunately I have a $1000.00 deductible. So there went my sushi budget for awhile. I guess without the insurance the bill would have been $1600ish ... way more than the local shops... but anyway I stuck with safelite. Fast forward to today, arranged cars and centered my car in the garage so they could have plenty of room to work. Appointment was from 8:00-12:00 (estimated) and of course the tech showed up around 12:10. Told me he couldn't work in the garage so we pulled the car out on the street. 2 hours later , great new windshield, no mess in the garage,car was clean. Didn't try and upsell wiper blades or rainex. Guess I would have given them five stars if they were there early and/or told me a better ETA . Can't complain about the cost to the tech of course , but all in all a good job . read more

I just wanted to leave an update on Safelite's negligent employee that damaged my vehicle while repairing my window. They ordered one of the parts damaged and dropped it off, I refused to allow them to install it because I won't let them touch my vehicle again at Safelite. Furthermore, they didn't order the part that the negligent safelite employee smeared glue all over. Both pieces looked brand new before they touched my car, but now they do not. Now, they've closed out my claim for the damages and are ignoring my emails. The location on Cheyenne is terrible. ...Also I'm forced to pay out-of-pocket once more to sunproof my window because of the poor and shoddy workmanship of the Safelite employee. They turned a very bad experience of my car, getting broken into into an even worse experience when it was supposed to be getting repaired. read more

Safelite AutoGlass - This photo illustrates how they damaged the trim piece, causing it to bend away from its intended position. - Auto Glass Services Near Me - Las Vegas, Nevada

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So disappointed! If I could have left no stars I would have. I have used this company Safelite on Cheyenne in the past and they did exceptional work, but I guess this was because they were in a small office space then. Now that their office space has become a bit larger they are no longer concerned about the people. I say this because I was in need of the "same service" as they had performed before back in 2022. Before my appointment, I spoke with two different agents who called to get all of my information to prepare for the job. I explained what was done in the past and for them to look up my prior service rendered. My grandbaby and I arrived 40 minutes before my appointment, we waited for an hour only for them to tell me the glass they "thought" would fit, did not. I explained that I had two conversations with two different agents the day before and they acted as if they had it covered. The disappointment is because my damage to my windshield obstructs my view and is really dangerous or hazardous to drive properly. So I had to cancel my grandbaby's swimming lesson which was to take place after the repair, I also have to call off work because I do not want to risk being pulled over because the damage is that great. Now, I am waiting on them to get a response back from AAA my insurance company to move forward. None of this was a problem back in 2022, they received the part from Toyota and proceeded forward, what changed? And they were aware of this because we spoke about this the day prior. read more

Safelite AutoGlass - I can barely see the road through this damaged windshield. - Auto Glass Services Near Me - Las Vegas, Nevada

I had a rock hit my window on April 17th which caused a small crack/chip in my windshield. I drive a Tesla and their estimate for the repair was $1,480. I contacted my insurance who connected me with Safelite. I was able to schedule an appointment with them for the following day at 8am. When my husband arrived to the appointment he was helped by Pat who informed us that he will attempt to repair the crack so that the integrity of the window remains, but there may still be cosmetic issues. He also told us that there was a possibility the crack could expand during the process requiring a new windshield. I love that he was transparent about the process and gave me all the possible outcomes. I told him I was ok with him attempting the repair despite the risks and less than 30 minutes later my window was fixed with incredible results. From the outside you cannot tell that I ever had a crack, but it is slightly visible from the inside. However it's very small so thats a minor flaw I can live with. My insurance completely covered the repair too. Thanks Pat!! read more

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Last week, I was quoted to replace my car windshield glass W/ my insurance deductible $500. This is not OEM glass, But at the end they till asking to pay $624.60! I had all of paperwork included ad in Yelp app offers. All scams offers! After that I got good offers from car dealership w/ insurance, $500 deductible out poc Including: OEM glass, blade .. Recal static.. and warranty read more

Safelite AutoGlass - Safelite auto glass imformation - Auto Glass Services Near Me - Las Vegas, Nevada

These guys do a great work. I've taken both my cars there (Tesla & Mercedes) due to some unfortunate highway incidents. Communication and turn-around times are great and the customer service is fantastic. Prices are great too, in my opinion. My insurance covered the first vehicle a few years back and I only had to pay my deductible. Pretty standard and smooth process. For the second incident a few weeks ago I simply just paid out of pocket as my deductible was basically the same cost as going direct (Not a Safelite problem, my insurance coverage problem). All in all, I will continue to come to this specific locations because of the people and will recommend to others. read more

Sadly after only having my car for only about 4 weeks I had to replace my windshield in my 2025 VW Tiguan R-Line. My insurance referred me to Safelite. John was very prompt in getting an appt set up for me and my OEM glass ordered. My appt was set for a 10am spot with a 3 hr service time. John immediately had Dylan come check out my car and get it ready for replacement. They were done in approx 2 1/2 hrs. Right on time. Calibration went perfect and I can't even tell it's a replacement. The seal is perfect. My insurance is picking up the tab but for OEM glass and recalibration for such a new car I would have paid out of pocket. It was worth it. Great customer service and they text updates every time something was done to my car. Hopefully I will never have to see John or Dylan again, haha. But if I do, I know who I can trust. read more

Safelite AutoGlass - Never would ever know it's a replacement. Perfect job. - Auto Glass Services Near Me - Las Vegas, Nevada

I went in yesterday at 3:00 pm to check a crack on my 2015 Prius. The two staff on the front were very nice and welcoming. The technician who walked with me to my car was also very kind and helpful, and he explained everything. I had a great experience with Safelite on Cheyenne. I highly recommend them. A****** read more

I'm not usually quick to give a five-star review unless a business truly goes above and beyond--but Safe Flight on Cheyenne Avenue in Las Vegas absolutely did. I had a cracked windshield on my brand-new Hyundai Palisade, which required calibration and precise work. Armani, the young man who helped me, was fantastic. He was extremely cordial, easy to talk to, and delivered exactly what he promised. I couldn't be happier with the service I received. In fact, I believe they deserve more than five stars. Everything on my car--from navigation to all the tech gadgets--is working perfectly, and the quality of work was evident. Maybe I was a "lucky client," but honestly, I don't believe in luck anymore--this was simply excellent service. Thank you, Safe Flight, for making my day. The one and a half hour wait was well worth it. Best of luck to you, and keep up the great work! read more

A small rock hit my brand new windshield ( replaced two months ago by Lexus ) while I was on the way to work this morning. The windshield had a penny size of chip . I was very lucky that Dalan was able to book a same day appointment for me . I dropped off the vehicle after work , waited at their lounge while they were performing the repair job in the warehouse area in the back . After 30 minutes of waiting, the job was well done ! No evidence of any damages ! The invoice was billed to my insurance with no cost to me ! Thank you and awesome job Ariel ! read more

Had a windshield replaced and was told they were unable to recalibrate the front camera and would have a technician come to my home to get it done. 3 weeks into this situation and 2 technicians driving and burning my fuel for 6 hrs they realized that they damaged the camera pins when the work was originally done. I called my insurance company for help because there's no way of communicating with customer service but was assured that I would here from both Justin Jacobson, district manager and Bryon Mason, shop manager in regards to this matter. Didn't hear from anyone until they called to schedule the tech to come out and attempt to finish the job. Well that went as well as expected, again they were unable to get it done and advised I'd need to take the vehicle to the dealership to have the recalibration done. read more

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Dylan Reeves did a great job! Very happy with Safelite. I have used them multiple times and will continue to do so. Go Buckeyes!!!! read more

Finally! New windshield alert!! I was scheduled for 8am and set to finish by 11. They finished earlier so I'm able to make my appointment to the Apple Store! The quality of work seemed good thus far but does anyone have an answer on why the cost of windshields have inflated? Other than that...it was cool! The wait would have been 3 hours but there isn't a true waiting area with a coffee machine or television, so I opted on taking an Uber home and took a nap! No complaints..thank you for getting the job done! Cheers! read more

Safelite AutoGlass - Waiting Area - Auto Glass Services Near Me - Las Vegas, Nevada

I got 2 cracks from either the dealership or vandalism from my parking space at home. I had gotten it repaired, promptly the technician notified me when the cracks were filled and car was ready to go. The following day I noticed the interior was still showing the cracks displayed in the photos. I figured maybe this takes time to seal completely so, I gave it the benefit of the doubt. I went ahead and rescheduled for this morning since I was dissatisfied with the job. I had this 2nd technician tell me, "It was sealed and done already." "There's nothing I could do from this point on." He notified his boss to tell me to get the whole thing replaced instead for $488 and some change even threw in free wiper blades and rain protection. WOW... are you really kidding me?!?! My insurance completely covered this job at no cost initially so I'm assuming they're just trying to get an extra 488 bucks. Considering my deductible is $500. Scammers! You do the job and you do it right there first time... now I can't seal this on my own since they already added a sealant so I can't layer another resin on top of that. read more

Safelite AutoGlass - 2 Cracks - Auto Glass Services Near Me - Las Vegas, Nevada

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My wife and I were just the literal Safelite TV commercial. We started a vacation today, and half way to Vegas, a rock put a big star in our windshield. I could tell the cracks would travel quickly, especially with the extreme temperatures we'd be driving through. We called Safelite from the highway and spoke with Dillon. He made time for us and we pulled in, got the estimate and he got to work on our car right away. 30 minutes later he was done and we were back on road. This was the worst rock damage I've ever had, and the repair just shows a few small spots on the glass, as good as it can possibly get. Dillon gave us a complimentary can of glass cleaner and we were back to our vacation. read more

I was able to get my windshield fixed within a day of calling. I don't remember who I spoke to about making my appointment, but he was very professional, and helpful. Mike was the one to come down and replace my window, He was Awesome! Extremely knowledgeable, and did an amazing job. As my car is considered a classic, he took his time to make sure that everything went well, and it did! I was able to pay online, and was really reasonably priced, Mike vacuumed and cleaned the footwells, as well as gave me a can of window cleaner!!! 10/10 I would recommend. read more

Safelite AutoGlass - Window before - Auto Glass Services Near Me - Las Vegas, Nevada

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Very disappointed with Safelite. They never showed up for my appointment and only called me four hours later to let me know they weren't coming. Honestly, it turned out to be a blessing. I ended up going with Clear Quality Auto Glass instead -- they showed up on time, did a great job, and charged me three times less than what Safelite quoted. Save yourself the frustration and look elsewhere! read more

The installation was terrible; there is a gap of 1/8" of an inch on the sides and on the top of the frame. Basically Safelite installed the wrong rubber frame and says that I should be happy with the holes all around. The rubber frame installed by Safelite is mostly 5/8" shorter than the original one; visible in the photos, and photos were taken still in front of Safelite location, reflected on the windshield glass. I will have my credit card refund the payment and if that does not work; I will sue Safelite in small claims court for shoddy work. See photos attached. read more

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My order number was 01827-763873. The way you could have done better was to actually show up for my appointment! Then you could improve your phone service as well. It's not very easy getting any help or answers to phone calls when someone is trying to get information on the technician and when he'll show up. But the biggest thing that will help you improve your service is lower your prices! I never even did a price comparison when I set this appointment. But after your people stood me up I was forced to go somewhere else. Needless to say that exposed your prices of being inflated! I had someone else fix my crack for 2/3 less than what I was quoted by your site. read more

Had a small chip in the windshield turn into three foot crack across. Scheduled a remote replacement through the easy to use website. Chase came by early within the 4-hour ETA window. He was able to explain everything to me and was very courteous with my time and questions. He didn't need anything. He was professional and was extremely knowledgeable. Hope everyone gets a Chase to make their day better. Kudos to the Cheyenne and lamb location for having great workers like him. read more

Safelite AutoGlass - Chase from the Cheyenne and Lamb location after he replaced my windshield. - Auto Glass Services Near Me - Las Vegas, Nevada

Mood- Vegas Weather Believe it or not our weather is very tumultuous. We have nice weather, very high heat, snow, rain, flash floods,hail, dust devils ( Some an equivalent to a mini tornado), and the winds. I prepared my garage for the upcoming weather advisory that showed the weather was coming and to stay indoors. My garage leaks and our wonderful weather has found all the cracks in my roof. So the tarps were put up, everything was secure. Or so we thought. I get a knock on my door by my neighbor letting me know rocks, bricks, 2x4's and other stuff were on my car and I may want to move it. My windshield was in shambles. The pictures and glare dont do the damage justice. Cracks, full on holes all the way across the entire windshield. The winds in my neighborhood were 75 mph+, causing destruction not only to me but to other houses. I guess at that moment I was not in Kansas anymore Dorothy. I went online to look for a reputable company and found Safelite. And they were awesome. Set up the appointment to come out to my job. I was given a window of time which was perfect as that was during work hours. Was able to pay and order everything online. Easy peasy. The technician Mark showed up and made everything very streamlined. He had it all replaced and notified me within 50 mins that my car was finally back in decent shape and looking how she should. Would most def recommend - pricing in my opinion was reasonable, as I paid out of pocket. I didnt have to miss work and the tech was very courteous answering all of my questions. And it rained again yesterday and my windshield did not leak or have any issues. read more

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Called Safelite for a tiny windshield chip repair, the tech came out and within 5 mins of the repair cracked the entire windshield. The tech told me, I now have to pay to replace the entire windshield. So this company comes out to repair a small chip and breaks the glass, now its my responsibility to pay for the replacement! How convenient for them to make more money off a small chip repair. DO NOT USE SAFELITE!! Find another business in town. read more

Well although you are so willing to respond to my review, where was this customer service when I called and they said the manager will call you back? So not only was the repair terrible you are also part of the reason the customer service is not good as well. You are so willing to defend your shotty work that you don't realize a simple call back might have resolved this whole situation! Me having gone there twice (including years in the past) and receiving this kind of service proves that you really haven't changed and it's sad cause others will read this review and think cause it's a well known name it has to have great service...WRONG! Like I said BEWARE PUBLIC!!! read more

Safelite AutoGlass - You would think this wouldn't be such a issue but nevertheless it's still visible! Believe me when I say TERRIBLE SERVICE! - Auto Glass Services Near Me - Las Vegas, Nevada

When someone broke my window in front of my house in the middle of the night .. my car shop referred me to Safelite.. and the customer service was excellent snd service was great efficient and fast .. they fixed my window in no time.. read more

After 10+ years of driving, I finally experienced a broken windshield, and it's all California's fault. While driving back from San Diego, a rogue rock came flying at my car and broke the windshield. As soon as I got home, I contacted the Safelite on Cheyenne, and Jennifer helped go over my options and set an appointment time. She was extremely helpful, friendly, and informative. I went by the office to have the work done, and in a little over an hour, my car was fixed and ready to go. The windshield looks as good as new, and you can't tell it has ever been replaced. While I hope I never have another broken windshield, I will make sure to use this place if I do. read more

Safelite AutoGlass - After - Auto Glass Services Near Me - Las Vegas, Nevada

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Very professional, right on time, excellent work! It was so nice to have the Safelite tech come to my house and replace my windshield. Great price too! Recommend 100% read more

i got a code for my windshield replacement from Safelite for over $800 but I did a on line research and found another company which they did the job today for $285 . these big companies are ripping customers off. read more

On our way back from California to North Las Vegas, Diane and I emerged from Eddie's World in Yermo on a very windy day after stocking up on some sugar-free chocolates, only to find the center of our car's windshield cracked in a one-inch spiderweb pattern. It appears that a windblown pebble was the culprit. I saw mixed reviews on Yelp and then went online to Safelite's website. Unfortunately, the earliest appointment available was four days away. I made an appointment with Safelite to repair the glass damage, and kept our stricken Cadillac XTS in the garage until the appointment date. Then, on the appointed date I brought the automobile in for repair. The receptionist was very friendly, and a technician came in to take the car to the back a minute or so after I turned in required paperwork. He, too, was friendly, and told me that the car would be returned in about 45 minutes. He was back in 40 minutes, with the windshield fully repaired and cleaned. Although a small mark remained where the crack originated, the car's windshield was immaculately clean and the injected material had erased the spiderweb pattern that formerly emanated from the point of impact. The mark was not unexpected; I had been warned about this in writing and by the technician before I handed over the key to the car. When it was time to pay the bill for repairs, the amount requested was lower than the sum I had been quoted on the company's website. I pointed this out in case a mistake had been made, and was informed by the receptionist-cashier that she had applied a promotional discount. The repairs have now held for over a week, including another trip back to California; and the windshield has never looked cleaner. So. I do recommend this business for windshield repairs, without reservation. XXXX-1/2 stars overall! read more

I checked in 3 minutes before my appointment (at 11 a.m.), was told someone would be with me shortly. I literally waited for 29 minutes (only one other person was in the waiting area and he was called within 5 minutes of arriving). FINALLY a technician called out my car. It took me 30 min to drive there, and I waited for 30 minutes to be told that my windshield would have to be replaced, not repaired. Not the technician's fault, but the system of having customers wait for 30 minutes, then not be able to address the issue is just terrible customer service. I had also asked that my windshield wipers be replaced at the time of the windshield repair--even though I did not have that service done, they charged my credit card--I tried calling their telephone numbers and they ALL basically have an outgoing message. You can't talk to a person if your life depended on it. What a joke. Don't use this location. I've been to other Safelite locations (including out of state), and this is a highly unusual terrible experience. Update: was refunded for the windshield wipers, the rest of it, remains the same read more

About a week ago I received a large chip in my windshield courtesy of a jacked up truck. I contacted my insurance and was referred to Safelite. I was able to get an appointment the following day for chip repair. Unfortunately, upon examination, it was deemed unrepairable. I contacted my insurance company again about the finding and following a big run around I told them to cancel the claim and went back in requesting an estimate. The replacement cost seemed reasonable and I asked them to schedule me in for the following week to replace. No deposit was required. When I returned home I checked here and saw some negative reviews that caused some concern but decided to stand pat and go through with replacement. My appt was for 8am this morning. I drove away with the new windshield by 9:20am. I couldn't be happier with the service I received. Thank you Safelite! read more

Wow what a difference in customer service.. Bradley was my tech. He showed me the areas I thought were cracks and just to be sure and reassure me he cleaned it off and he told me how I could to it He was nice, polite and fast. No cracks on my windshield (he took his time to check my whole windshield) but I loved that he wiped it off just to reassure me. He didn't rush me. Called me when he was on his way and when he got to my car didn't rush me out to show him he listened to my concern and SHOWED ME that it was ok. Much appreciated. I don't work in windshields so of course I won't know but SEEING IS BELIEVING. I appreciate him going an extra mile to wipe it off because when I felt it, it seemed chipped. Manager did call back listen to my concerns and was nice got me scheduled right away. Thank you for all the help and tips! read more

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Owned by insurance company I think. This us the high priced spread for sure, but they handle insurance reimbursement for you and you only pay what car insurance doesn't cover. read more

Made FOUR appointments with SafeLite. They cancelled two, then sent me away on the third. The fourth, I sat for over 2 hours, and they STILL hadn't started. Called First Class Auto Glass, they fixed it the next morning. read more

Bad experience, had windshield replaced, the tech (Harold) didn't seal it properly and scratched the roof of my car. Had to take my car into a body shop where they had to remove the entire roof and repaint, a 5 day process. The manager named Rob is a liar and has lied to us multiple times during this unbelievably drawn out process which has lasted about a month now. BEWARE! STAY AWAY! read more

Safelite AutoGlass - Unbelievably bad work - Auto Glass Services Near Me - Las Vegas, Nevada

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My windshield was cracked by a foreign object when I was driving home. I contacted Safelite AutoGlass, and arranged to have the window replaced. I arranged to have the work performed at home. The company kept me informed from start to finish. Ramon, the installer arrived on time, as promised, explained the window replacement procedure and immediately went to work. He took care is removing the broken glass, installing the replacement glass, and putting everything back together. The vehicle is a 2021 Mercedes with very loow mileage; it looks like new now. I inspected the work and it was perfect. Thank you Safelite and thank you Ramon. read more

Do not trust this company at all. Horrible business that does not and will not stand behind their service. I had my windshield replaced on my 2022 BMW X5. As soon as I drove the SUV I noticed the Heads Up Display had a double image even though I was assured that the replacement windshield was just as good as BMW windshields. While safelite was working on getting an OEM windshield the suv went through a big rain storm while I was shopping. After the storm passed, we jumped into the suv and discovered a massive leak from the camera by the rear view mirror. The leak soaked my touch screen display, climate controls, lane departure safety system, gear selector, usb port, and most modules under the dash. Totally pissed at this point I called safelite and they assured me they would make it right. They immediately replaced the windshield and forced compressed air into the modules to help fix the water intrusion (big mistake). They also admitted that the safelite installer did not install the windshield properly. Hoping they would right their wrong, I provided them estimates as requested. Apparently the next step was to have their quality inspector assess the damage and advise me on what they will cover. Back to safelite for the third time. After his inspection I was advised that safelite will not pay for any damage even though I'm starting to experience intermittent issues. When asked to see the qualifications of the quality inspector, safelite went quiet. I also tried to report the issue up the safelite chain of command, but that also seemed like a waste of time. Bottom line, safelite did not stand behind their workmanship and in my opinion, they hire folks with little to no training on their job. If you don't believe me, go talk to your local service adviser at your shop. My BMW guy told me that they've done multiple repairs post safelite maintenance, and safelite will not reimburse them. My bill was $20000 in damage, and there was a car up there with $22000 in damage (improper sealed windshield that leaked onto the main computer). I'll never go back. read more

Professional-Punctual-Efficient-Affordable Bradley sent me his employee picture so that I'd recognize him in advance, called and texted so that I was unnecessarily stuck throughout the appt window and the he came to our home and within an hour both of our car windshield chips were repaired with the added service of vacuuming the interior, cleaning all of the exterior windows and gave us two complimentary cans of professional glass cleaner! read more

Beyond livid tech came to house to bullshit my wife and refuse to do any work on her windshield with a a pit. Tech and manger refused repair dont come here bunch of unprofessional typical eastside Vegas jerks who wont help just want you to pay the 250 dollar deductible doesnt help their bottom line to fix your windshield read more

Made an appointment over a week ago for a tech to come to the house. Tech was supposed to be here 8-12. 11:30 rolls around and no update from John our tech whatsoever. I call Safelite (that is a whole other experience, almost impossible to talk to a human about this) and they tell me he's running late. The courteous thing to do is call someone if you're running late. The rep over the phone tells me "Well your time is from 8-12, and it'll be a little later than 12." So Safelite's justification for John not reaching out is that my appointment is 8-12, so it shouldn't be a big deal for him to show up late with no heads up, and then get started on a 30 minute - 1 hour job late? I took time off of work to make sure someone can come to the house. Safelite doesn't care about customer satisfaction. Take your insurance money and spend it on a local shop instead. read more

I paid in advance to get a chip repaired. The technician did a terrible job and it looks worse than before I got it fixed. I drove up to a shop to see what they could do about it and suddenly my $100 chip repair turned into a $1400 windshield replacement on my brand new Ford Bronco. Thats all they said they could do for me. I requested a refund and was told I would get it. I've now been waiting over 2 months for a refund, even though I call them twice a week, and it's almost impossible to get in touch with the service department. Even when I do, they always say, "Ill elevate this issue" and that's the end of it. I've used safelite before and had a good experience so to go through all of this is a bigger disappointment than had they always sucked. read more

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