No one answers the phone and no communication. I had an appointment the beginning of this week and yet to have my glass replaced I found out today that the glass is not in yet. The first I have heard of this. I try calling the 800 and the locations and no one answers the phone. Yet when I chat it tells me to call. I do and again no answer. read more

AVOID AT ALL COST. I brought my car to Safelite Auto Glass in Mesquite 2 months ago in August to have my windshield replaced and as of today, I still have a broken windshield. Manager Chris Alba personally gave me his direct contact information and assured me that the replacement glass would arrive "that week." That was weeks ago, and despite multiple attempts at follow-ups, I've been completely ignored. It's incredibly disappointing that a business can take the insurance payment and then fail to complete the service or even provide a basic update. The only way to get in touch with anyone at the shop is to be there in person. The only reason I didn't give this location 1 star is because my past two experiences here were handled professionally. I wanted to be a repeat customer but unfortunately, this recent experience has completely eroded my trust in their customer service and accountability. AGAIN, AVOID AT ALL COST. read more

Got my windshield fixed on my Mercedes-Benz, and I was a little skeptical at first since some reviews show some negative stuff. It looks really good, looks brand new, and it was also a very good price. All the places I went to get a quote were asking $400 and higher, and Safelite was the best price since it only took 2 hours. Very fast process. read more

Safelite AutoGlass - The broken windshield. - Auto Glass Services Near Me - Mesquite, Texas

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Darren installed my wipers and did a great job. He was on time and quickly performed the service. It was a great experience. read more

I was really leery because of all the negative comments, shower I was pleasantly surprised. The young lady that helped me picked my car up on time and returned it without. 90 minutes. I was prepared for a 3 hour wait, as scheduled, but delighted with the quick delivery. Very customer oriented. I watch a movie while waiting. With my insurance the new from windshield was a good value here. I would recommend people use this location! Thank you. read more

Extremely satisfied with the experience here. The building is clean and organized. The waiting area is large and comfortable. Most of all the staff was very friendly, professional and most of all kind to the disabled. The installation was performed with no problems and the installer kept me apprised of exactly what was going on and what needed to be done following installation. I don't think anyone can expect better service for the dollar. They had my appointment and the windshield ready when I arrived. I really appreciate how I was treated. This is a definite Five Star. read more

Find any other company to install your glass. Initiated service on 1/15/25 with an appointment for 1/18 and I prepaid. I arrived only to be told my windshield had not been delivered from the warehouse. Would have been nice to have been told before driving over there but I let it slide. I get a text message a few days telling me I'm scheduled for an appointment. I didn't request that day or time so I contact them and reschedule for 1/27 when I do have time. I get a call 30 minutes before the appointment informing me the windshield is damaged so another one has to be ordered but it will be in that afternoon and they will call to reschedule. Weeks go by and I call on 2/15 - 30 days after my initial contact only to be told they still don't have the windshield but they will follow up with me on Monday. Well Monday came and went and no one has followed up. This place does not understand customer service. Avoid them and go anyplace else. read more

I've been using Safelite for years and have always had great service. I prefer the convenience of mobile service, but it was fully booked a week out and I didn't want to risk my windshield crack spreading more.... so I opted to do it at their shop. Upon entry, I was greeted and mentioned I made an appointment.. from there the technician came out and looked at the damage brought the car in for window repair... about 20 minutes later the service was completed. You can no longer see the small cracks from the chip which is amazing. YMMV depending on how damaged it is of course, but the integrity of the windshield is back! Thanks, Prince for an awesome job. + Friendly service + Clean lobby + Coffee and Filtered water + Speedy service read more

Went this morning to get a rock chip filled, service tech, Chad, did a great job filling it, you could barely see it afterwards...Also, Dawson was the gentleman who helped me tremendously by giving me a jump afterwards, as my car battery was having issues. Very kind of him to take time out of his day in the sweltering heat to help me out!! Went to this location about 3-4 years ago for full windshield replacement. Is a bit further to drive to this location, but worth it!! Had the best experience with customer service, communication, and kindness. read more

Had wind shield replaced and it rained, it rained inside my car. Try calling them, can't grt through, you can go online. Not an option st the moment. If it rains, it rains in my car. Service people were great had 2 windshield replaced. Have a major problem, the rain is getting into my car and your agents or phone # isn't working. read more

I recently got a small chip in my windshield while driving in the freeway and wanted to get it sealed quick due to the recent fluctuation in weather in Texas and not wanting it to spread. Luckily I was able to get a same day appointment with safelite which was amazing. This was my first time having a chip so I was unfamiliar with the exact process but the staff made it stress free for me. The phone operator was patient, informative and super helpful throughout the whole process. She even helped me file a claim with my insurance. When I got there Gonzalez was my technician and I was quite pleased with her. When I showed her the chip she explained the process on how it would he fixed and gave me a time estimate. She had a smile on her face the whole time and a positive attitude which was refreshing. It ended up only taking 30 minutes, so not bad at all! The lobby was the only thing I was not impressed with for this visit. It was quite small and uncomfortable. There was some AC unit or something that was not only an eye sore but extremely loud and obnoxious. Luckily I didn't have to be here long or else it would've drove me crazy. Hopefully I wont have another windshield problem anytime soon but if so I now have a reliable place to go. read more

Good service and follow up by technician. My windshield was replaced quickly and properly. My only complaint was the strong arm sales I received to purchase windshield wipers. I was solicited when I made an appointment, three times by email, and twice when I dropped off my car. They were charging over $60 for the wiper blades that can be purchased anywhere for half the price. Their upscale tactics made the experience disappointing. read more

Went in to get a couple of dings fixed and they found more and repaired them all. In and out in 40 minutes - excellent service.

I replaced my windshield last May. However, just the other day I saw a cracked on my windshield my car was parked no object or rocks hit it. I am so disappointed because I Paid $500+++ unsatisfied with the quality of the windshield. For just 2 months it cracked and it didn't covered the warranty. I will appreciate if they will reimburse me because I paid out of pocket for it. I trusted them to have a good and quality product because they're a big company but I was wrong. I wouldn't recommend Safelite! read more

Safelite AutoGlass - Cracked windshield - Auto Glass Services Near Me - Mesquite, Texas

I thought hail had cracked my windshield. Safelite tech came out inspected it said stress crack covered by warranty. Tech came out Monday installed new windshield and calibrated the camera. All for free! read more

I came to have the wind shied of my 2014 Lexus ES replaced. Making an appointment was easy and someone called to make sure I did not forget my visit. Although my check in was at 10am, my car did not get worked until an hour later. The work was done well and the repair man answered all my questions. However, the positions of my car seats, rear view and side mirrors were all completely shifted (passenger seat was completely reclined) which I did not appreciate. Also no one told me about the additional wait time, let alone apologize for it. It's basic courtesy. In short, they got the job done but customer service is lacking. read more

2131 n town east blvd · (866) 904-9472 terrible service, or actually "no service " ,....i called to make appointment ; they told me they " will not " replace the regulator "with out replacing the glass also "....how stupid.., and thievery..., website says $305.89......they tell me $750.00....crooks.....so now i'm stuck again for another week or so with a taped up window that won't stay.., and i'm handicapped...; i have a crippled left thumb, and legs that don't work right.., there does not seem to be an honest company around " anywhere " anymore who does do an honest job anymore, they are all out to " stick us "...shameful...!!!!!! read more

Sure wish these guys would get my wife's side mirror installed since they broke it. Can't even call the store without it going to some auto prompt. We cant even get a date on when it's gonna be ready for the work. Sad. read more

This place sucks, paid out of pocket and OMG they replaced the windshield and when it rained water came in the cab of my 2016 explorer. Come to find out my switch didn't work to the sun roof. Called them back out and the second technician said an took pictures that the windshield did not have glue applied on one side of the windshield that he would fix it and manager would need to be notified. Called the store in mesquite got in touch with a manager and they said they needed me to bring the car in for them to exam. At this point after two visits this is bullshit and I have a broken sun roof. I didn't bring it because I don't even trust them. Don't take your windshield replacement to them m, please me 800 bucks down the drain in my mind. They break things not fix and there management sucks the technicians just cover there ass when another technician fucks up a job. NOT A GOOD PLACE TO CALL!!!!!!!! read more

On the phone said it would take 1 hour. When I showed up they said it would take 3 to 4 hours. By email they said I would owed a certain amount. When I showed up they upcharged 20%. Very shady read more

I have to say, no one really likes any type of car repair. Its inconvenient and boring to sit and wait. But I had a rock chip in my windshield and it needed to get filled, so off to Safelite I went. I was quite impressed with the manager and the technician. Both were super nice and informative. I was also impressed that they made the chip look so small. I was scared they wouldn't be able to fill it and I was going to have to replace my windshield, but to the normal person, they would probably never notice that I had a chip! The waiting area seemed to be clean and organized also. The magazines were in neat rows, the coffee station was clean and offered a Keurig instead of a boring big stale pot of coffee. I did not use the restroom so I'm not sure of the condition of those. I'm thankful that Safelite fixed my windshield (and that my insurance paid for it!). read more

I had Chad as a technician and literally had no issues. Dropped off my car at 9 and had it done by the end of the day because I chose the drop and go. He stayed after close to hand it back. Fixed the mount on my rear view mirror and installed the wipers I bought and left on the passenger chair. Appreciate worksmanship like this!! Now I actually have a clear windshield on a car as old as me... read more

They really need to work on their time estimates. I arrived early for my appointment. Was told it would be "2-2.5 hours"...I walked across the street to kill time at the store. When I came back, my vehicle had still not been started. That was over an hour and a half after my scheduled appointment. All told, I spent over 3.5 hours waiting, while several others who arrived well after me were in and out. Pretty frustrating. read more

My insurance sent me to the mesquite location as I work in Dallas. The young lady who was the technician assigned to me was very professional and knowledgeable. My appointment was for an hour or so, but she repaired my windshield in about 30 minutes. Great customer service and professionalism. I will be back. Thank you! read more

I've had nothing but good experiences here. It is a little pricey but you get what you pay for. Dawson is always very professional and kind. They go above and beyond to help you out and answer any questions. read more

Great experience! Professional service! I have always taken my vehicles here and never had a complaint.. Office and installations crews are top notch! I will never take my car any where else. Thank you again for the great service! read more

Outstanding service and great attention to detail. Initially I had another company replace my windshield. They didn't do a good job and in fact broke rear view mirror cover assembly. Safelite patiently and professionally fixed all the issues. For any future auto glass related issues, my family will always use Safelite and specifically this location. They know their stuff and treat their customers right. read more

I appreciate the quick service and the courtesy of the technician. He called ahead of schedule, let me know what was happening while he fixed my windshield and took the extra step to make sure my pricing was right. Much appreciated! read more

Cracks look worse after they came to " fix " them. Don't use them I'm sure someone from them will respond with if your not happy please contact us. But it's a joke just buy a new windshield not from them. Safelite " you signed something that says it's not a cosmetic fix we make it structural strong. By makeing it look worse? Did you just finish the cracking process? read more

I went to have a small chip in my windshield fixed however their repair turned into a large crack. They came out to my house to fix the entire windshield. The job seemed fine however upon closer look there was small shards of glass on the floorboard and I got to find out in the middle of a downpour on the highway that my windshield wipers didn't work! Tried calling and emailing several times but heard nothing back (for some reason they don't answer phones because of COVID). I couldn't get anyone back out to fix the windshield wipers for a week making my car not drivable during our Texas spring storms. Find someone else, this company doesn't really care. read more

They came to me to replace my windshield but said they didn't have the right windshield and left. Then 20 minutes later, they called and said the price would actually be almost double the original quote and I should probably file a claim with my insurance. Three days later, they left a message that it would actually be almost 3x the original price they quoted me. I cancelled my rescheduled appt. and found a place that'll charge me close to the original price quoted. This Safelite location said my windshield had tech that it didn't, which was why the price increased, and assumed I just didn't know the difference, probably because I'm a female. Nope, don't have time for that. read more

This is not a reflection on the technician that worked on my car (he was amazing and very helpful) this is completely about the managerial staff and their customer service. 10/10 I do not recommend this location. Vehicle was damaged during installing. Not a problem accidents happen. It's how they handled the situation that is annoying and their lack of communication with not only the customer but each other. The manager didn't notify me my car had been damaged until he saw me looking at my vehicle from inside the shop after they Had already installed the glass. Then he doesn't flat out tell me the vehicle was damaged it was "we are going to have to set you up with a rental Monday". I look confused then he points out the damage and tells me the suction up failed. Again accidents happen. Manager and technician tell me my card won't be charged until repairs have been made and I have my vehicle back, ok fine. Monday morning 9 am rolls around no one calls me I call them. Get the rental set up not in the city I live in like I was told it would be. Get to Safelite assistant manager tells me " your card didn't go through" yeah because the manager stated it wasn't supposed to be and I blocked it. Checks with the manager and he confirms. However before I get my car back my card is charged. When I questioned it the response was "there is nothing we can do, it's already been charged". Fast forward to picking up my car. No one comes out to say anything to me a about the repairs and the lady at the front desk just hands me my keys. I wish I could give them a 0 star. I like Safelite that comes to you great. This location and they way they talk to people and "handle" their customers is horrible. If I ever have to get my glass replaced I will just drive to Plano or Dallas. read more

My mom got these guys to come out and fix her window on her vehicle at home while she was at work. She got home and realized that her door handle was broken. All they left was a piece of tape saying " pull hard " and didn't even let her know they broke it. All they told my mom was that it wasn't their fault. That the vehicle was a bit old. read more

Safelite AutoGlass - Auto Glass Services Near Me - Mesquite, Texas

I'm not sure what they could have done better. They were quick to come out, communicated well throughout the entire process, kept me updated in real time, and did the work in my driveway. They coordinated with the insurance company and took care of it for me. I will definitely use again if I need another new window ever. read more

When my windshield developed a crack I found a small local business to come to my house and change it out. He said he was busy that day which is understandable but he never called back. After a week I gave up and made an appointment with Safelite. They immediately scheduled an appointment at my convenience and followed up with email/text reminders. The technician did a great job replacing it in my garage and replaced the inspection sticker along with the Turnpike Pass. Total no hassle and an excellent job. at all. read more

Chris called me to set my expectations for his arrival time then was very flexible in finding a covered parking garage to replace my windshield. Very good work and very nice gentleman. read more

Took my wife BMW X-3 for windshield replacement and during the process they broke the clips that hold the trim pieces on both sides of it, one of these pieces flew off and got lost, now we have to wait at least 2 week supposedly to get the issue fix costing us xtra lost time and money in gas, technician lied when he told us that everything went well and that the car was perfect, costumer be cautious and double check their work before leaving. read more

When you need new service, you can get an appt for a specific time and wait at the shop for the repair. When you have to make a warranty claim because the original service was defective, even though Safelite makes it appear you can do the same, you can't. They "work you in". I dropped my car off at the Mesquite location at 9:30 a.m. as Safelite requested per a specifically set appt. When I got there they explained "we will try to have it out by 5 p.m." What?? Just in time for Dallas rush hour. Yea. "We have to work it in, like when we have a cancellation, or a repair that we complete sooner than expected" (is that how my original repair was screwed up?-beware!). I think it's reasonable to expect that a services company like Safelite would prioritize fixing problems, or at least giving problems equal priority. No. If Safelite screws up the original repair, and you have to make a warranty claim, no matter what their website says, or their agents say, you are last in line, the lowest priority. Hopefully my back door won't sound like it has a fish aquarium inside it anymore. read more

On Saturday, 08/18, I got my Mini Clubman windshield replaced by Safelite. The whole process was a piece of cake. My dealership was going to charge $700-800 for the replacement and Safelite was so much less at $445. My appointment was at 9 am and I was out of there at 10:30 am. Matthew was the service tech I worked with today. He explained the steps that were needed to remove and replace my windshield. Matthew did a pretty darn good job. He was friendly and nice during the entire process. I would recommend Safelite to anyone, especially Matthew (blond guy with shaggy hair, a beard, and small ear gauges) at the Mesquite location. read more

Safelite AutoGlass - Waiting area and reception at Safelite. HGTV was on and there was free coffee. - Auto Glass Services Near Me - Mesquite, Texas

Great experience from this company! Scheduled everything online, even the payment. Brought my car in, which was serviced by Sal. Sal texted me on the whole replacement of my windshield, and even called when it was ready to be picked up. I highly recommend this business if you need the glass of your vehicles replaced. The receptionist was great as well, and explained everything to me when I arrived to drop my vehicle off. read more