After getting sandblasted on the way to vegas, I had a noticable chip on my windshield. My insurance referred me to Safelite, but told me that they would not cover any repairs. I let the safelite technicians handle my claim for me and they were able to get at least a little coverage. I think they did a quality job as well. I'm glad I brought my car here. read more

I loved the FAST friendly service! From the desk service, to Carmelo the technician! Everything was perfection! I went here because the Los Angeles and Van Nuys locations were too backed up and busy. read more

My insurance set up a windshield replacement using this location. What a lovely location. The manager was the best! I wanted to have the original mini windshield for my car, and she gave me clear instructions on how to arrange that with my insurance. Everything was cleared up on site! I actually witnessed Teresa I. And her experience. The only part I didn't see was the rude behavior. She was only in the office for two minutes before she left in anger. I was a little confused, since everyone at the location seemed to be helpful. There was a man also at the location, she arrived after us not before. Anyway, this location was fast and professional. Highly recommended. read more

***Not a paid or asked for endorsement*** - Walked in and received a quote unannounced to replace entire windshield (had easily a 2 foot crack). - Scheduled for the next week to give me time to shop around. No one else around the area could match the cost. Showed up for apt, car was started on within 15 mins, and was done before the quoted time. - Car was 100% new. Could not find any extra damage or concern. - Has been about a month out and no new issues to report. - Worked great, and know where to go if this happens again! read more

Safelite's scheduling for all-day drop off is annoying, but Chris at the desk and Fausto on the repair seemed like good dudes working there!

I am giving a one star review because of the safelite companies TERRIBLE APP and PHONE system. There app doesn't work except to make an appointment. After that it is unresponsive and does not deliver any updates at all. In fact, I was never updated on start of work on my car until I was there to pick it up when the app sent me a message that my technician, IGNACIO, who was GREAT, was starting job. Heck, the job was done. Workmanship great. And now about phone system. Absolutely the worst. I had to call five times to get thru ALEX, safelites virtual asst, before getting a phone to ring at the Pasadena store taking 3 to 4 minutes each time thru Alex. I would of given up but I needed status on progress of work on my car as the app never updated work being done. It was 430pm and safelite website said its store closed at 5pm. When I FINALLY got through, and totally frustrated, I was told that 5pm is not a hard closure, just when no more cars are excepted. I was told my car would be done by 530pm and it was. Good thing because there are no other ways of communicating with the Pasadena store to find out status of work done. BEWARE. !!!!! IT IS BASICALLY IMPOSSIBLE TO CALL STORE OR GET UPDATES FROM APP. On a positive note, the workers did a good job and were very polite. read more

Do not fall for those misleading tv commercials. Avoid! Avoid! Avoid! doing business with these people , they did not explain the risks involved repairing a small chip, cracked a very expensive heads up display glass on a BMW. left me to pay the entire cost minus $100 for being upset. Now that's service! . read more

Terrible service!!! I had a windshield replaced and it took 3 trips. The first time it was the wrong glass, 2nd time so much air was coming into the car I couldn't hear my radio and 3rd time the foam insulation was peeling out of the bottom onto my dashboard. I requested a refund which was approved by one of the managers, but because of various complications and after a month, I had to start bugging them. I was then referred to a Manager named Mike at the Pasadena, CA location where the work happened. He didn't bother calling me back, so I had to stop by. I wasn't too happy when he told me it would probably be another 8 weeks, so I got angry and told him to call his Manager and instead he told me he would call the police. Never mind Safelite, you can keep my money and your services...I'm just going to make sure none of my friends/family ever use your service. read more

The team there were very helpful and truly care about customer service. I needed to get a windshield repair and for some reason my insurance information wasn't going through. At the end, they covered the cost since the rep on the phone also couldn't figure it out. read more

Great spot for a quick repair with super nice guys. I had broken my front windshield & I was able to make an appointment for the same day. When I talked to the girl upfront she had said it would probably be 1.5-2 hours, but I got my car back in less than an hour! Plus Adrian was super helpful and nice. He talked over everything & made sure I left knowing the right information. Definitely will be back if my windshield ever cracks again! Hahahah read more

We chose this location because the website promised that everybody would be masked and there would be curbside pick up. When we arrived, none of the employees had their masks on and unfortunately none of the precautions they listed on their website we're being followed by the employees. Very disappointing. We ultimately ended up leaving because we'd rather not get Covid when we're trying to replace glass. read more

My car had a small chip in the windshield back in 2005. I took it to Safelite (when they were on Colorado Blvd). John fixed my windshield so good that I could hardly see the chip. Fast forward to 2015, the resin had worn out a bit from wiper swiping. I can feel the chip by finger. I took my car to Safelite's new location on Walnut. They honored the warranty and put resin in the chip again. Good service. read more

I had an unfortunate incident in my car, driving on the freeway and a rock hit my windshield, I have done a quick research and found out that safelite is close to my location and they also have mobile service. Made the reservation Saturday and they replaced my windshield Monday morning and the result is amazing. The technician was so polite and understanding and explained the process to me and we walked around the car to make sure there are no other damages. It took only 1.5 hours and my baby was fixed. Thank you Jessie I would proudly recommend you to any of my friends or family if they are in same situation. read more

Safelite AutoGlass - Auto Glass Services Near Me - Pasadena, California

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To schedule the appointment was easy, they had it done within the frame that was promised Initially I had it scheduled for repair, the technician arrived on time, had Safelite uniform on, courteous, explained what he was going to do. I decided to have the replacement done instead. They gave me options to have it done in the shop or Mobil service. The technician was patiently waiting, did not leave till I had the arrangement made. They appeared to be conscientious and attempted to do the best they could to satisfy their clients read more

DO NOT GO HERE! Went here yesterday. I went through my insurance (USAA) to get two small dings in my windshield repaired. One, about two inches wide looked great after. The other, less than a cm, got a little bigger after the guy was done but he said it was good. Now, less than 24 hours after the "repair" the tiny, unnoticeable ding that I came in with is now stretching halfway across my windshield. The girl said in "very rare circumstances the cracks can get a LITTLE" bigger. This is extremely large, right across my drivers side view, and I'm so upset because I would have just left it alone if I knew it could get huge because of their crappy repair. After speaking with both USAA and Safelite it looks like I'll have to pay my $500 deductible to get my windshield replaced. Safelite should have warned me that something extreme like this could happen- I wouldn't have got the work done. I was fine with the little ding- I just got it done because it sounded like an easy, sure fix that was free through insurance. Safelite should offer to pay for all or part of my windshield replacement since they caused this. Thanks for ruining my week Safelite.. read more

safelite autoglass came out to repair my shattered windsheild, just before leaving the technician told my Mom (i was out of town) he noticed a small chip in the NEW windsheild & would be back on Monday to replace it. When I returned & picked up my truck, I noticed chip in the & line in the 2nd NEW windsheild. I have emailed them twice & have NOT heard back in 5 days regarding the issue, only to receive this survey. read more

I tried several times to call and talk with someone (Oceanside) to get a price quote. They DO NOT answer the phones. Long annoying recordings to go online and make an appointment. No way to leave a message either. I don't do business that way. read more

Service was good even though I had to wait a week until Safelite could get the replacement windshield. It remains to be seen how it weathers the rain! read more

You'll read a lot of positive reviews about this particular SAFELITE location. About one SAFELITE employee, Jesus. As a result this was the location I chose and to replace my windshield. I'd had a tiny crack for the last year. Which began to grow, spread. Had become significant-enough to worry me. Of course you can get-stopped for any crack in the windshield. Of course then the problem is where to bring it, who to trust. My insurance company indicated that SAFELITE was their personal choice due to an excellent relationship my insurance company had/has with SAFELITE. Replacing the windshield was unbelievably cost-effective, i.e. a relatively low co-pay. SAFELITE also prefers to install their own windshield WIPERS. Charges only twenty some-odd dollars for a very good pair of windshield wipers. It's win-win from the moment you call this location. The Woman in their office helps to run the operation like a Swiss time-piece. Was in Pasadena the day before. Stopped by to see if they could squeeze-me-in at around four p.m. - at SAFELITE this is almost impossible. Even though they clearly do everything they can to make SAFELITE a positive customer experience. The waiting office is clean, the bathroom is clean, there is fresh coffee and water rivaling any Toyota dealership in Los Angeles. It's a first-class operation because of these two SAFELITE employees. What makes this SAFELITE location so special? This location operates and runs like clockwork. Is very precise. If you have an appointment at, say, 9 a.m.? (as I did) SAFELITE honors this appointment. You're taken-in at exactly 9 a.m. They let you know the work will take ninety minutes, you can return or wait. SAFELITE and Jesus then spend ninety minutes replacing your windshield. You can set your watch to how this SAFELITE operation/location operates. I returned to the SAFELITE location at exactly 10:28 a.m. From a nearby morning meeting. Jesus was backing my Toyota Tacoma out of SAFELITE garage. I couldn't believe the timing, I don't think I've ever had as positive of an experience as I had here. Seeing Jesus return the Tacoma to their front parking lot. Jesus was finished. In at 9 a.m., out at 10:30 a.m. With both verbal and printed instructions on what to do for the next 48 hours. HOW to take care of your new windshield, etc. It couldn't have been a better experience. Grateful to SAFELITE and to Jesus for this splendid experience. The windshield looks fantastic. I've let my insurance company know. Jesus said it wasn't necessary, that a survey would be sent that the insurance company takes quite-seriously. That filling-out this survey was all Jesus et al needed, anything extra would be appreciated. So I called the insurance company this morning and to give this SAFELITE location "Straight A's." Top to bottom this was a stream-lined experience, flawless in its' execution and result. What makes it even more positive is the ease of travel. The Pasadena location. Off of the 210 West or even 134 West, it's blocks from both freeways, i.e. a very popular location close to Pasadena City College. There's a STARBUCKS almost right next door, other restaurants and fast food chains, i.e. many places to kill time while waiting for one's vehicle. Lastly I do not get paid or offer endorsements-for-money here at YELP, thus this review accurately and truthfully reflects my experience with SAFELITE, this location, Jesus. Thanks very much to the front office, the ease of this transaction was particularly impressive to me. read more

Horrible experience. Shattered my side window. Took it here to get fixed. An hour later they give me the car back and I'm driving home and hear excessive wind noise from that new window. Schedule another appt. and they take about 3 mins to "fix" it. Nope. Still had wind noise. The tech comes to me and says "what's wrong". Told him there is still wind noise and this guys asks me "why?". Seriously?! You're the tech! The first installation was embarrassing. Rubber gaskets not sealed, internal gaskets pinched. Second install, after I examined at home, had internal gaskets still loose. So they had someone come out to my house a week later to "fix" it. During that time, my wife and her friend are in the car with wind noise as loud as can be and they start searching for the source and in 5 mins, they find that it's one of the gaskets not properly sealed. They apply pressure and the wind noise is gone. The tech comes out to the house and I tell him the fix and he says, we'll I'll still replace and try to fix. Then, just to get power to roll down the window, he turns the ignition on. Really?! So now the car is idling for over 30 mins, just so he can roll the window down once. Safelite, you are an embarrassment. You probably don't care as you rely on your name and sheer volume. Quality has no place in your business I guess. Wish I can give 0 stars. Aaaaand follow up, the mobile repair guy is done and still wind noise. Slow clap for Safelight. You suck. Go somewhere else if you read this. Save yourself multiple trips and disappointments. read more

Just had my windshield replaced at this location. This review is mainly for the excellent I received from Carmelo. If you go here go to him. He is attentive, extremely knowledgeable, professional, and friendly. My window was replaced in the exact amount of time I was told, and he did a fantastic job. Thank you. read more

If I could give a negative star I would. Nothing was done to my car it was "sealed" only for the crack to reappear the day after. Left a review and to be contacted still no word. I knew something was wrong when the person dealing with my car and girl kept stepping out to talk and looking in. When time to pay I was given a quote if I was to replace the whole window since the crack on my windshield was still there. Let's say I was given a quote for $1,000 more then the website that I answered the same questions to in person and online. My cars dealership gave me a quote for less then Safelite. Do not take your car here! read more

Don't ever ever go to this place to get your glass replacement. They will not return your phone calls. I took my 2018 Honda Civic here and instead of fixing the crack on my windshield they made it worse. They'll want you to replace the whole windshield. I already reported them to the better business bureau. Stay away scammers.. read more

How many stars do you get for not showing up for an appointment? Negative 100? First, they provide a ridiculous 5 hour window for arrival. And if you are lucky enough to get a no show on a 1-6 window, they will not be around to answer your questions. Do not use this business. read more

I've been scheduling appointment back to back for a couple of days now and I can't get any service or acknowledgment that they got my inquiry. read more

I had a great experience with Safelite. They showed up on time and I provided my keys and they took care of the rest from start to finish we no actions needed by me. Great guarantees and service. I will be using them in the future if the need arises. And will definitely recommend to friends and family without hesitation.. read more

When I came in to this shop, they were very helpful when giving the estimate. My car had a little problem which needs to be fixed right away by another shop. They told me that if I can come back at 3pm they can fixed my car same day. I went to the shop across to fix the dent on the rear frame where I need the new windshield. I went back on time and they were surprised that I made it but said I have to come back because they won't be able to finish the job. Their customer service is really bad. 2 stars for giving the estimate propmtly. We'll I guess they can always promise anything verbal and take it back because it is not on paper. I'm glad Yelp is here. read more

My windshield broke yesterday. Went online to check about getting it replaced and came across this establishment. I checked for appointment and the system showed availability for the AM, my understanding was a 730AM, then to my surprise, it was a drop off from 730AM to 10AM I said that I'll wait for it since I have no transportation and they offered none. After some back and forth, I left the car and called an UBER. Went home and, at around 2PM I called asking for the status on the car since I had a 4PM appointment that I needed to keep. Was told it wasn't ready quite yet. So, at around 245PM decided to drive by the shop to see if at least someone was working on the car. Upon my arrival, the car was still in the same spot I left it when I dropped off in the AM untouched. So I went to the office no one was there, just a lady waiting I guess for her car to be repaired or something. Then the same lady that answered the telephone came in and I asked her how she could have the car ready before 4PM if no one has touched it. She said that they had until 5PM to finish, then she said that the car wasn't gonna be touched, I was furious since the reason I took the car early was because I needed the car early not at 5PM or any other day. I could have made a PM drop off and the car would have been ready by 5PM. What's the use of a drop off in the morning just to keep the car out in the sun for the entire day without no one even giving it the time of day. Then when she saw me upset threatened not to do anything on the car, really? Is this how you defuse situations? Threatening clients not to work on their cars after they have already paid for the repairs, is quite low. Then another tech showed up to tell me that he witnessed when the manager told me that the car will be ready by 5PM which is not true at all because the only person when I was having my conversation was another client. At no time I was told that the car will be seating all day, untouched, until the last minute. I told the tech that I have an appointment with my son for his physical therapy, he's disabled, at 430PM. Then the tech said that the car will be ready by 430PM. I guess he was completely oblivious to the need that I have a 430PM not that my appointment is for after 430PM. I don't think I can recommend this establishment due to the poor customer service as it relates to appointments and the lady that actually threatened me not to work on my car because I was upset. Really? I am just hoping that whatever they do to the car is good so I don't have to go there ever again. read more

Had my 2017 Mini Cooper windscreen replaced by their mobile installer, I specially requested the OEM windscreen to ensure perfect fitment. During the removal process, the installer broke the interior cover for my a-pillar. Not only that but they also broke all the water drainage seams on my roof. The manager at the store promised that they will repair the damages. But it has been over 4 weeks, and each time I call them, they claim that the parts has not arrived, and they have no ETA for when parts will actually arrive. Update: they replaced all new parts and everything was fixed. read more

Richard was very skillful and careful with the installation of our windshield. He was courtesy, called ahead, right on time, and got done quickly without rushing. I had the installation done in my garage because it is best not to drive the car, especially in the hot sun, for one or two hours after installation to let the glue harden. Richard explained that the sun can make the temporary tape sticky on the windshield. The new windshield did not even have a fingerprint on it. Nice. Interestingly, this new windshield was made in the USA, and noticeably better than the Mercedes windshield. The latter had wavy optical distortions due to surface unevenness when the driver looked out through the passenger side. read more

Great service! I would have given 5 stars if I didn't have to schedule a second appointment. The technician came to my work and changed the glass within an hour, he even gave me a discount. read more

Great work, from the desk to installer, ,also the Q windshield from ford is great , its quieter and better Rado reception

Safelite's service from beginning, placing the service call, to end was terrific. They kept in contact with us throughout the entire process. Our service tech, Richard, was professional and did a thorough job replacing the window. I'd use them again in a heartbeat! read more

Felt it was important to write an update. Took my car here for a small chip through my insurance. During the fux process they cracked my windshield and said now I had to pay for a new one $400.. wasn't happy. Called customer care and tried to get a hold of the DM. GM called me back and said that they would take care of the windshield for free. Happy they made it right but didn't appreciate having to make several phone calls to do so. Bottom line they are an option but if they inadvertently crack your windshield that "does happen from time to time" so they say. They will try to charge you for a whole new windshield. read more

I will never come here again they gave me the runaround for three weeks no resolve boycott Safelite, Go to GTO auto glass if you want the job done right in LA!! read more

I was scheduled for a 8am-12pm window. I received multiple text and email confirmations of my appointment. I took half a day off of work to be available for the appointment. My designated window came and went, with no communication from Safelite or their technician. I had to call myself, wading through an automated system and then waiting on hold, wasting even more of my time. I was transferred around until be routed to my technician, who apologized for his busy morning. While I am empathetic to that (it happens) a phone call would have been appreciated to keep me in the loop. I received a call back from someone in the office (a closer of sorts) who offered absolutely nothing to me for missing a half day of work in the form of a discount or other overpriced product or service, but instead simply offered to reschedule my appointment for another day. Full price. I relayed my disappointment in that and stated I will cut my losses here. Will never recommend them. read more

I was on the phone with the rep for 20 minutes giving all the information for my car/windshield. Everything was set up from there. The technical was scheduled to come Saturday morning during a 4 hr window. I had to leave for work at 2:00 that afternoon but there would be time for a morning appt. Joshua called me at 8 saying he didn't think he would come. It was a June morning with a bit of drizzle. I have a large 2 car garage with plenty of room. He said I should reschedule. This appt has been set up with the possibility of rain covered. The rep cleared my large 2 car garage and said it would be fine in case of rain. Joshua had no interest coming to my home to do the job that was arranged. I'm speechless. Poor business practice. I do not recommend. read more

Reschedule 3 times. Tech came with the wrong glass , tech suppose to come 8-1pm but showed up after 1pm, I went into the shop 5 mins after grace period and I get told I need to wait 5 hours what was suppose to be 1-2 hour wait. Waste of time making appointments and driving !!! read more

Thank you - do let the team there know that the guy that came today was very good, super professional, and very sincere and nice. It really helped to ease the pain of the situation that actual caused me needing this repair in the first place. I just wanted someone to know. Thank you ! D. Jackson Los Feliz, CA - LA CA read more

Car got broken into last night. These guys were great! They vacuumed out the car, put a protective covering on until the special order glass (of course) arrives.... Very attentive and courteous. read more