Quick service and the staff is very respectful. Location is good. The work completed was great.read more

This place has helped us with two vehicles. Both times were same day and at a great price. The…read morestaff is polite, as well as helpful. If this was my business, I'd open an auxiliary tire business so that loyal customers could get more services with the same positive experience.

JODY FOR PRESIDENT!!!!…read more Having a jeep means my windshield is a magnet for rocks. I had 4 cracks, and Jody and her husband had them all buttoned up in 45minutes for about $140. Scheduling my appointment was so easy, she made my appointment at the earliest availability which was the same day. I feel good knowing I have a trusted resource for something like this.

The BEST service!!! I highly recommend them. Make sure you call and make an appointment. They are…read morean excellent mom and pop business. They have been doing this for years. They are great on the phone with specific instructions. They are fantastic with telling you step by step what they are doing. They give you all the instructions and physical information for when you go get your car inspection for the year. You can call with any issue or follow up question. They are just fantastic. And I love the little dog assistant. She is a sweet pup. My windshield looks fantastic. Great value

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

I absolutely HATED this entire experience. This was by far the worst experience I've ever had with…read morea business!! What made it so bad wasn't simply that it took nearly FIVE MONTHS to get the windshield replaced. It was how Coastal Glass handled the entire process and how I was treated as a customer. They were rude and unprofessional! I have a Corvette Grand Sport and specifically wanted an OEM GM windshield. I originally started the claim with another glass company, but the OEM authorization became tied up in delays. Coastal told me they could obtain the OEM glass through my existing insurance claim without me having to pay anything out of pocket, so I moved the job to them. At the time, I thought I had finally found the right company. I was wrong. When Coastal first told me my OEM windshield had arrived, I drove approximately 20 miles to their shop. Because of the type of car I own and how long I had already waited, I wanted to see the windshield and inspect my car before the work began. Instead of making me feel comfortable about entrusting my vehicle to them, the owner Kate seemed irritated that I wanted to take pictures of my own car and see the glass before installation. They eventually brought the windshield out, and then discovered there was a defect and couldn't install it. I had made the trip for nothing. After that experience, I made what I thought was an extremely reasonable request: please fully inspect the next windshield before calling me to drive all the way back to the shop. Kate's reaction to that request was astonishing. She became upset about me questioning their process and actually told me that she didn't want my business and that I should find another installer. I had already been waiting months at that point and did not want to start this insurance/OEM process all over again with another company, so I had to swallow my frustration and try to smooth things over just so I could finally get this nightmare over with. Weeks later, I was called back because another windshield had arrived. I drove there again, inspected the glass again, and this time one of their own technicians identified another defect. Once again, no installation. Once again, another windshield had to be ordered. At that point I was furious, but considering my previous interaction with Kate, and how fragile it seems she is when it comes to a customer who asks questions, I didn't even feel comfortable expressing my frustration because I was concerned that she would refuse the job altogether. Finally, another OEM windshield arrived and was installed on August 27. But they didn't even tape the glass down. I have not had any issues as of 4 days later But getting the final result does not erase the experience. As A customer--particularly one entrusting a company with a vehicle they care deeply about--I should be able to ask questions, photograph my own vehicle, inspect a replacement part before installation, and ask that a replacement part be checked before making another unnecessary trip without being made to feel like a nuisance. I never expected Coastal to control manufacturer defects or backorders. But I did expect them to set realistic expectations and have some knowledge. Also, I expected communication, organization, professionalism and some understanding of why a customer would become concerned after repeated problems. Instead, I often felt like my questions were an inconvenience to them. And Having the owner actually tell me she didn't want my business was what did it for me! This company doesn't understand customer appreciation. So in summary Five months, Multiple OEM windshields, Multiple unnecessary trips. An owner who told me she didn't want my business. And a customer who ultimately felt like he had to stop asking questions just to make sure the company would finish the job. That's why, despite eventually receiving the windshield I wanted, I cannot recommend Coastal Glass. The problem wasn't simply what went wrong. It was how they treated me when things went wrong. They didn't seem concerned, prepared or knowledgeable as to WHY this was happening. and they were VERY unprofessional in handling it !This is by far the WORST business I've ever dealt with

Writing this review after almost a year after receiving this repair on my truck sunroof. I can…read moretruly say the service was top quality and worth ever cent! The tech and service team were, very knowledgeable and they provide superb service. I can't say that about anyone else in the Hampton Roads area.

I had the unfortunate luck of a small rock shattering the rear window on my '15 Mazda MX-5. Called…read moreand spoke to Lee late on a Friday. He was kind enough to spend a bit of time to discuss circumstances and advised, he'd have Raven follow-up with me on Monday. After everything was coordinated, I dropped off my car of with Lee explaining the job isn't simple/easy but he and his son, Chris would take good care of my it. He even gave me a lift home as I have no family to help me out. Lee, Chris, Raven kept me up to date as the job progressed which I greatly appreciated. Picked up my car and everything looked and worked perfectly! I knew upon speaking with Lee the first time, that he has a great deal of knowledge & experience and I had no hesitation in having him & Chris replacing the window. They stuck to the original repair quote eventhough, it took more time to get the job done with precision. They truly possess a wealth of experience and the entire staff is a credit to the profession and the community! Thanks for everything!!!

I called before their stated hours hoping I could leave a message and they answered the phone. I…read morewas able to schedule an appointment for the same day and they were actually out in less than 2 hours. They charged half of what I was quoted at another national company and the quality of service was great. The technician was friendly and did a great job. I highly recommend them.

Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

They always did good job, super technical, super nice, super great. I highly recommend this place…read more They are excellent

This business was recommended by my insurance company to replace my broken windshield. We scheduled…read morethe repair twice only to have rain prevent the repair. When I suggested that I needed to find somewhere else who could repair my car inside a garage one of the owners, Derrick, told me about a service they offered at no extra charge. They would come get my car, drive it in, do the repair, and bring it back. They did an exceptional job! The repair was well done, guaranteed against leakage, and they put gas back in my car because their shop was about 30 miles from me. Extremely knowledgeable and friendly service. Would highly recommend!

These guys are incredible. Showed up 30 minutes early, knocked it out in an extremely professional…read moremanner. Awesome customer service.

Very good service and very professional. They were thorough and did a great job on my windshield.read more

I came in for an issue with my door frame and got excellent work done. I can't recommend this…read morelocation enough. Customer service is great and technicians are great at their craft. I'll come back for all of my future bodywork needs.

Lack of urgency on your shop in Chesapeake virginia. Shop cant give an accurate completion date and…read moretime to save their lives. Everytime I ask for an update it keeps getting pushed back and it takes them forever to get back to me and their answer was a couple of weeks if I get an answer. They have had my car since July 2nd I keep reminding them they told me the 5th of August and I'm already out of rental coverage because they said their tech could fix it to only tell me they need to replace the panel for more money and time because the tech couldn't get the body lines to match up. Now after having to pay an additional $560 for rental because your tech couldnt fix what he said he could to cover me until the promised date of the 5th of August now they're saying the August 7th or 8th they dont know when. I tried calling corporate and was told someone would call me back on 7-27-26 and no one called me back left a voice mail and called talked to a live person who said they would contact them and have them call me back today which never happened either not surprised there lack of communication seems to be your companies trademark.