I purchased glass shower doors for the Virginia Beach Binswanger on 12/17/18. The doors were ordered. They arrived and I received a call to pick up the doors. I picked up the doors with the intention of installing at a later date. I contacted several contractors and due to contractor problems and household problems was not able to install doors until November of 2019. I was also having the bathroom redone, When it came time for the doors to be installed we found that there was no hardware in the box. I contacted Binswanger on 11/19/19. When talking to them I got the feeling that since I did not install the doors in a timely manner that they were not going to do anything about the frames. I called 5 times in 2 days after being promised that someone would call me back and of course they did not and I had a contractor waiting to put the doors in. Called again on 11/25/19 and again was promised someone would call me back. I sent a message to the main office hoping for someone to help. 11/26/19-Finally got a call from Bill White, the manager, who said he would look into it. Later the same afternoon I received a call from Mr. White who informed me that they had found the hardware at his store. Apparently they had the hardware at the store and when I picked up the doors they did not bring them to me. After they just put them in the warehouse without contacting me even tho my name was on the package. I returned and picked up the package. 12/218/19-The doors are not quite the same size so the door handles do not fit. I call Mr. White about the handles. He said he would look into it. 12/27/19-No call from him so I called back and he has yet to return call. During the whole ordeal I got the feeling that the employees thought that it was my fault for not putting in the doors until 11 months later. Did not know that there was a time limit. I was questioned by the office staff as to why it took me so long. None of your business. Real bad customer relations. Would not recommend them to anyone. . read more

Get a quote from Binswanger before you get auto glass replaced. It is well worth your time and money. I recently had my car window broken by a thief/vandal. Insurance would not pay anything because it came in below my $500 deductible. My insurance company recommended I use Safelite and even provided me a quote right on the claims website. I was going to use them, but decided to get another quote first. I called Binswanger and got a quote that was $110 less than Safelite. Safelite quoted me $275 + tax. For the same window, Binswanger quoted, and charged, me $165, including tax and installation. Good enough in and of itself for a 5 star review, but it gets better for Binswanger. My appointment was for 1 p.m.. I called the day of, at 10:30 am, and was disappointed when they said they had forgotten to order the glass (I had made an appointment the day before). They did say they would have things ready for 1 pm (my appointment time). The young woman I spoke with was very forthright, admitting she had forgotten to order the glass (an honest mistake), but assured me she would make the situation right. When I showed up, the glass was not there yet, but they had a technician start working on my car, taking the door apart, right away. When the glass showed up they must have been ready to install immediately, because the job only took 50 minutes, overall. That is less time than the 60-90 minute window Safelite promised me. The work was done perfectly. I decided to run through a car wash on the way home and the seals all held. The price was the big win here, but I am very impressed that Binswanger employees were able to deal with a situation so swiftly. Even though someone made a small mistake, they were able to get the job done perfectly and on time. I have decided to switch auto insurance carriers because of this. Trying to persuade someone to use a glass replacement company (Safelite) that charges so much more ($165 vs. $ 275+ tax) more on a simple installation is robbery. Bottom line, get a quote from these guys before you get any auto glass replaced. read more

I had my car window smashed in the wee hours of the morning last week. I called Binswanger at 8:00 am when they opened to get a quote. I was going to wait and get more quotes but quickly got tired of waiting for the other places to open. I called Binswanger back to set up the appointment and had a person out and installing a new window by 10:00 am. The window was done right and the car expertly vacuumed in about an hour. The price was reasonable and they also mentioned over the phone that they price match. I'd recommend this company to anyone needing window work. read more

I called their office in Virginia Beach (695-4437) on a Thu.10/9/14 to request an estimate for a replacement of a shattered patio glass door. The person on the phone ("R") told me someone will be out there the next day Friday and that they will call to let me know the time. Friday came , nobody called. So Friday am, I called their office and spoke with a lady who told me that the person as soon as he gets near my area , will call to let me know when he is going to my house. Nobody called and nobody showed up on Fri. Here I was waiting to hear from them. I called Sat. and spoke with the answering service who had a hard time hearing me and finally she said she will ask someone to call me. Nobody called Sat. Monday 10/13/14 came , do you think anybody would call ? after 3 calls and leaving my name and number, they had no decency to let me know that they cannot come and do the estimate. I could have called another company that Friday but I thought I could rely on them since a friend of mine recommended them. I decided to call another company who not only called me back but went there same day and called me after the estimate. I will never want to deal with Binswanger Glass company ever again nor recommend them to anyone. Very unprofessional and unreliable. read more

I had a terrible experience with this branch, in particular. The faulty install of my windshield led to interior issues within my car. It took 4 separate visits, including going to a totally different location, to finally have my windshield properly installed. After corresponding back and forth with a certain office employee, I felt she was simply irritated with me and would say just about anything to get me off of the phone and to be done with my situation. Finally spoke with the manager, and he acted the same way. Was not apologetic for the incorrect install, and 2 ineffective "repairs", nor did he apologize for my inconvenience of the situation. Basically acted as if I should blame other people for the mess they caused. I had used Binswagner in the past, which is why they were a first choice when I needed a new windshield, but I can tell you - if the need arises, I will never use them again. This particular branch ruined the entire integrity of the company for me. read more

This company is awesome! I rarely ever write reviews on here that are good but these people deserve it. I called in around 10am and they were at my house around 2pm and finished in about 30 minutes! the guy who replaced my windshield was friendly and efficient! On top of that they charged me less than safelite AND they had free mobile services. Safelite tried to charge me $249 with taxes and mobile services, binswanger glass only charged me $180 flat with mobile services and taxes included! A++ in my book and they will get my recommendations! read more