One of the things I value the most about a business is their honesty and not just completing a service that isn't necessary. Long story short my windshield made friends with a rock resulting in what I thought was a significant chip. I scheduled a chip repair and arrived for my appointment. The service representative took my keys and went to inspect the glass. He arrived a few minutes later and told me that there was no need to worry as it was a just a surface ship which does not need repairing. He also took the time to educate me on when a chip needs to be repaired vs not. He saved me a significant sum of money and I also learned a thing or two along the way. I would highly recommend this Safelite. read more

I do not recommend Safelite auto glass!! I made an appointment last week for them to come to my house on Monday (last day of vacation), they gave me a window of noon to 5pm and I asked for text updates from the technician. I never a word from the technician so I called them a 5pm and the recording said to call during normal business hours, 8 to 5 and then hung up on me. It is now 5:45 and I have not seen or heard from the technician. read more

Slowwwww. Told me it would be maximum 3 hours and it took them 5. Front desk lied to me as well saying it was "giving the technician trouble" even though I got a text they started service 3 hours into me leaving my car there. UPDATE : She lied again and it took nearly 6 hours. What a way to waste a day off. read more

Probably better than Safe Auto Glass co. Used Safe Auto Glass and they installed suspected wrong Glass and will not remedy. read more

Broken rear passenger window. Decided to go mobile so I could still work remotely. They gave me a 12-5pm window. Later got a call to expect 12-1.15pm arrival. Technician showed up at 6pm. Whatever that's fine. Except they didn't have the right window. Decided to go to this store the following morning. They set me up with an early 9am appointment. Got a call after an hour saying they didn't have the window. But wait! We can send a Mobile tech out in 3 or 4 days to you. Complete waste of 7 hours and gas. Additionally, the hobbling front office dude was a complete Di** to deal with. Wife probably stomped his foot. Went down the street to Lake Auto Glass who took care of me. read more

Very fast, courteous pleasure to do business with. I would highly recommend. Fix my car very quickly.!

Not sure which location to blame for this one. Set up my appointment online. Got plenty of communications(texts annd emails) including a call from a rep the day before to confirm. Had a window of 12pm-5pm. They send you a text to watch a video so you know what to expect and to get an ETA on your technician. Did what was asked and sent a text to the 800 number to get an ETA. What did I get from their AI chat it for an ETA? The 5 hour window I was initially given. It is currently 45 minutes past 5pm and Ive had ZERO communications from anyone and no tech. Understand this. I am here from out of town because my father is in hospice so every minute of my day counts as I came here to spend time with him. A whole day.....gone. Oh ......JUST got a call from the technician and he was COMPLETELY rude because I am ticked off that he's calling me 45 minutes past the time he's supposed to be here. I tell him he's 45 minutes late and he says "so....we're running behind and Im calling you back". Then he proceeds to tell me that I have an attitude and he's not my child and hung up! Safelite repair Safelite replace. Safelite is an EFFING JOKE!!! Zero stars for customer service Zero stars for accountability Zero stars for professionalism I will be telling EVERYONE I KNOW about this experience!!! Because yeah....word of mouth is POWERFUL!!! read more

I missed my 7 am appointment, easily scheduled a new one online within minutes. Couldn't get a hold of them on the phone saying I would be late to the later appointment and was late by 20 minutes, so they, by their policy, could have forced me to reschedule (and they would have been in the right, since I was an awful customer by missing now 2 straight appointments). And yet, the lady at the front desk checked with the guys in the back and they stayed an extra HOUR after their closing time just to change the windshield in my car. Super nice, never a deserved glare or anything and the quality, speed and service was way better and faster than anything I could have expected. Class act. read more

Easy to book and quick! When the unfortunate event of having my car broken into and missing a window, I was able to get it replaced in a day! The scheduling online was very convenient, I set up a appointment for the next day and my car was ready by noon! They keep you updated on the progress through text messages and work with you so it is not too much of an inconvenience! Definitely recommend! read more

Safelite AutoGlass - Auto Glass Services Near Me - West Allis, Wisconsin

To be honest, I had a couple of colleagues have less than perfect experiences with some Safelite locations and I was a little nervous to get my windshield replaced. The gentleman at the front desk was friendly and informative and I barely had time to grab a coffee after dropping off my car and they called me to let me know it was done! While I hope I won't run into windshield issues again, if I do, I know I can trust the fine folks at this Safelite location. read more

Very easy and reliable way to get new glass or glass repair. They are very easy to book and are very responsive. They also text you when the job is in progress so you can plan your day. Highly recommend for professional grade glass replacement. read more

I got a chip on my windshield yesterday from a rock on the highway. I went to Safelite's website right away and had an appointment scheduled for today at 8:30 a.m. with a price quote within minutes. This morning, I brought my car in, Benny Lara looked at the chip and I waited maybe 30-40 minutes while he repaired it. To be honest, when he showed me, I almost couldn't see the chip anymore -- I was impressed! He was also very personable and had vacuumed the inside of my car and washed my outside windows. Obviously, its not ideal to need your windshield repaired, but I would definitely go back and Benny was really great! read more

Staff is nice. Value good. Quality nice. Service perfect. I love safelite. Come here if glass is broken ASAP

DON'T TAKE YOUR SUBARU HERE! They will claim they successfully recalibrated your safety features but it won't work. I tried testing my lane assist features like 10 times and it never worked. On top of it, progressive insurance works with this company....very dissatisfied for $500 + insurance premiums going up now! read more

Safelite AutoGlass - Hmmm...that's not true - Auto Glass Services Near Me - West Allis, Wisconsin

Steer clear - you may pick up your car in worse condition than when you dropped it off. My passenger window was replaced at this location on 7/27. I drove my car off the lot and quickly realized there were issues with the replacement. The window popped in and out of the track, there was a grinding and squeaking noise, and shattered glass remained in my car door. Worst of all, the technicians at this location damaged an interior piece of molding on my vehicle in the process of replacement. I immediately returned my vehicle (within 15 minutes) to the location and described the problems I was experiencing. I was told by the receptionist that there's nothing he could do about the issues and that I would have to make a warranty appointment to have the issues addressed. This was obviously infuriating as my car wasn't even fixed properly in the first place - why would I have to make a warranty appointment to return another day? I pressed the receptionist and was told that he isn't allowed to make a decision because he's "low on the totem pole" as an employee - his words, not mine. I immediately called the customer care line and was told that the shop location was correct - I'd need to make a warranty appointment. The representative offered me the shop manager's "direct line" and told me that such situations are up to the individual shop to remedy and there's nothing further he could do to assist. I called the direct line - which just turned out to be the shop's main phone number. I made a warranty appointment online for 7/30. I called the shop manager first thing on 7/29. Our conversation was refreshing and he showed genuine concern about my experience. I was assured that he would greet me personally and that he would replace the damaged piece of interior molding while my car was in the shop. On Tuesday, I had to re-explain my situation to the shop manager on arrival. He mentioned he'd be calling the dealership parts department as soon as they opened to take care of the damaged molding. I received a call from him later that morning describing the issues with my window and he assured me that all were repaired. Then - he said that he "knows a guy" who may be able to repair the molding vs. the replacement I was promised. I never received a return call to let me know when my vehicle was ready to be picked up. As such, I showed up a half hour before closing and was handed my key with no mention of the plan to repair/replace my damaged interior. I asked the receptionist and she said she was not aware of any damage, but asked to see it on my vehicle. We agreed on the damage, but I had to press her for a plan on when it would be addressed. I suggested that someone from the shop call me first thing in the morning today, 7/31. I never received a call. I only received action after emailing the entire C suite of Safelite. I was assigned a case manager who agreed to refund the charges of the window replacement so I could use those funds to have their damage replaced on my own. There was a condition imposed that I had to agree to sign a non disparagement agreement. I was so infuriated and wanted to ensure that I shared my story, that I had the molding replaced on my own. The corporate office ended up reimbursing me for all repairs, mileage to/from the shop, and Ubers while my car was being repaired after I sent a formal demand email to the CEO. read more

I had a great experience with Safelite. The technicians were professional and polite, and the online experience was convenient for rescheduling and checking up on progress. I was very happy that my windshield could be replaced while I was at work, and the close interface with my insurance made billing a breeze. The quality is excellent and I haven't had any problems. Thank you! read more

Seriously unimpressed. I wound up with a small (1/2" maybe) windshield chip after a long road trip. My car is leased so I'm obligated to fix it, and Safelite works with my insurance. The online appointment process was simple and there were plenty of time slots to pick from. I chose mobile service and had an appointment time of 8-12 yesterday. They confirmed (like five times) via email and text as to the mobile service and the time. So at 12:45, I called since I hadn't heard from anyone. Oh, they're running behind. Someone will be here in 30 minutes. An hour and 15 minutes later....sigh...a tech shows up to pick up my car & take it to the shop. Uh, no. Supposed to be fixed onsite. The tech said the mobile kit "was broken" and they'd have to take it away to get fixed. Nope - no way I'm letting some dude take my car who knows where or for how long, leaving me stranded at work. So I talked to shop manager who promised me I'd be the first stop in the AM the next day. I got a call from the tech at 8:15am that he was heading to a job in Kenosha but would be to me around 10am - SMH. Fine. He did arrive around that time and frankly, I am completely unimpressed with the job they did. You can still see the chip plain as day. Honestly, I have no idea if they did anything at all other than bill my insurance $65. If you need a repair, I'd suggest going elsewhere or using a home kit. The process was kind of a hassle and really didn't do anything at all. read more

The mobile service is phenomenal, the work is professional, good price and they respond quickly. Good communication.

Had a huge crack on my front windshield. They came to my house. Explained the whole bit. And was friendly and efficient. I would use again and again. read more

Incompetent service. First service was cancelled due to Safelite ordering the wrong glass. Second service appointment they were unable to recalibrate the sensors on the windshield eventhough they claim recalibration expertise on their TV ads. Very disappointed. read more

Great service at this location!! Seamless process online including Safelite dealing directly with insurance company. Had to bring vehicle into to the shop since cameras needed to be recalibrated. Was told 3-4 hours when I dropped off, they had me out the door in just over 2. Always hope I don't need their services, but if I do they are my first choice read more

SLOPPY WORK, WRONG PART, PLENTY EXCUSES Several issues. We were first to drop car off that day and last called to pick up. In fact, we weren't texted to pick up, and as it got close to 5 pm, I called them. Second, as we approached the car, it was obvious that the passenger side molding wasn't secured, it was just hanging there, ready to fall off at the first car wash. Third, they did not use the correct top molding designed for the car, the tech explained they created their own from a generic molding - but it was the wrong size. It looks ridiculous as it sticks up at least 1/4 inch over the roofline. It is too wide and looks like a jerry-rigged repair. Lastly when I inquired whether a crack due to heat and cold differences is covered under the lifetime warranty (as was the cause of the current repair), I was told no because it is "usually a small unnoticed chip that allows that heat and cold to have this negative effect". So the tech was already making excuses for not honoring the lifetime warranty if it happened again!! In sum, a very unprofessional job with lots of excuses for the poor repair and warranty coverage. I would never under any circumstances use my insurance to go to this place. read more

WINDSHIELD CRACKED AGAIN LESS THAN 2 WEEKS AFTER SAFELITE REPLACEMENT I had Safelite replace my windshield and it seemed fine, but two weeks later there was another crack. SafeLife informed me that although they used an after-market brand glass to replace my windshield and even though the glass was cracked less than 2 weeks after the installment, that they would not fix the glass. I should have gone with a different company - this one provides a poor product and will not fix their own mistakes. If I can stop just one person from becoming a Safelite customer, it will be worth it. read more

Shady business... they made my 1/4 inch chip into a monster of a crack (3 inches) and shiny and they considered it a huge success (structurally not cosmetically they later added). When I started to complain because he (A high school looking kid named Porter) misled me to believe it was a wonderful success, Porter just left, walking inside behind the desk. When I followed him him, he didn't want to talk to me. I asked for the assistant manager named Joe, who was nice but agreed that the job was botched cosmetically. He then said I needed a new windshield and would get me a quote for a new one. I left angry and felt like I just dealt with a shady used car dealer. Do not use this company even if your insurance recommends it. read more

Safelite AutoGlass - Auto Glass Services Near Me - West Allis, Wisconsin

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The most unprofessional experience I have ever experienced. After they cancelled my appointment three times and changed them to dates I was not available. Finally, someone admitted to me they don't have a skilled enough technician to replace a Jaguar windshield. Now I am back at square one after 2.5 weeks of waiting around on them to admit their lack of skills. The worst part is no one had the decency to call me and explain this. 2 Saturdays I wasted because of their bad communication. read more

Customer service at the front counter was awful! I waited my turn, when I got to the counter I told the women I needed a quote. She went on to check with others standing behind me. 2 had appointments she took them first. Then went on to call the 3rd person behind me they were there for a pick up. Ok, I get the appointments, but put a pick up ahead of a quote, when I was first. I left and another company who quoted me a price over the phone. After sitting in my van for a few minutes I decided to call the manager to tell him what happened, they only had an automated phone service. Very poor service! read more

My car was broken into. Did my appointment and payment on line. First time using them and doing it this way. Showed up early and someone didn't show for appointment. Moved me right in and had me done in no time. Everyone very friendly and professional experience. Definitely was happy with job and the experience. I would recommend this location to anyone needing work. Front desk young man was very nice and pleasant. read more

Someone decided to break into my car by shattering the front passenger window to steal absolutely nothing. I only knew of Safelite as a auto glass provider, so I made a mobile appointment for 3 days after I had discovered my window was shattered. I'm all ready for the safelite technician to show up between 2-4pm. I look at my phone and it's 5:30pm. So I decide to call to see where my tech is. He had to leave work, but I was NEVER informed that he wasn't coming, so they leave me hanging with a broken window. They didn't even try to make it better. They also charged me double what I paid to get it replaced at another glass shop. (In the Madison Area) They also sealed a crack in my mom's windshield last year and broke the whole windshield while attempting to seal it. They costed her a whole new windshield because the technician was incompetent with what he was doing. I am never doing business with Safelite again. read more

Impressed with the service from start to finish. I walked in with no appointment between 2:00 and 2:30 PM and was able to get all my paper work done. Then came back at about 3:30 to have a small crack in my windshield fixed by 4 PM. They even explained how things are done and what the results will look like when completed. I'll be back if necessary in the future. read more

Safelite AutoGlass - Auto Glass Services Near Me - West Allis, Wisconsin

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The technician arrived early, which was appreciated, but he was given the wrong information regarding a chip in the windshield, they wanted to replace the whole thing as opposed to just repairing the chip (I would imagine that is because they can bill the Insurance company more for a new windshield than fixing a chip). We had two issues and the Tech successfully replaced our passenger window and then told me he did not have a chip repair kit with him. He claimed he attempted to call his boss and left him a message that he should call me and I should expect said call later that day. I never received a call and when I contacted the Insurance company the next day, I was on hold for almost 30 minutes and was disconnected. I tried a second time and was told that I had to enter a new claim. They then wanted to schedule an appointment at a time that was not going to work for me as I needed to leave town. So, the communication between the Insurance company and the Tech was poor. The technician was ill equipped and he lied to me. Trying to resolve the issue took over an hour and in the end the shop refused to accomodate my schedule for their incompetence. read more

Very friendly staff. We talked with three different staff members who were all very helpful. We needed a replacement windshield that had to be special ordered. The windshield arrived and our replacement was done a week from when we first contacted Safelite. read more

My truck glass repair was super fast, great quality, arrived on time and I had a very nice gentleman andrew. He vacuumed the inside and cleaned any glass out in my driveway. He made sure to explain my glass and installation warranty. If I ever go through this experience again I will def cal safe glass again and recommend to anyone in need. thankyou read more

Showed up today to have a repair. Needed it done ASAP, and less than 24 hour turnaround. Turns out, it needed a replacement & they didn't have it in stock. Josh was super helpful and was able to provide me with a resource to have the replacement done quickly. Great service! read more

You know what sucks? Having to replace your windshield. You know what's easy? Scheduling an appointment for repair w/ Safelite on your mobile cellular device, getting an instant quote and confirmation email, having the tech *come to you* to replace said broken windshield, drinking coffee and working from your kitchen table while the tech knocks out the whole shebang in less than 45 minutes and paying less than you'd think for all of that. Boom. Safelite has got it down. Take note, everyone else everywhere. Quick, easy, mad convenient and as affordable as a sucky thing can be affordable. This was honestly the easiest adulting of my whole day and it's not even 10am yet. Five stars! Thanks Ryan. read more

I was very pleased that they were able to fix my windshield after I reported an issue with wind noise after the initial installation. I called the office back and they were very apologetic and wanted to get it fixed right away. They were very pleasant to deal with and understood exactly what my issue was. I was in and out within 20 minutes and the noise is gone! Will recommend Safelite to everyone in the future. read more

I had a small chip in my windshield. The person I reported the claim to was professional and efficient. I was really happy I could schedule an appointment for the next day. I was given a window of time between 12:00 - 5:00 pm. I received a call and text the next morning verifying the appointment for later that day. I called back and Ethan, the service technician told me he would call at 12:00 to give me an idea of when he would be arriving to fix the chip. He didn't call. I received a text at 4:09 pm that Ethan was on his way. He arrived at 4:50. He did a great job fixing/filling the chip however, he didn't clean the area when he was finished. There were smudges all around the area. I realize that's probably petty but my husband had thoroughly cleaned the windshield inside and out the day before. All in all, I would recommend Safelite Auto Glass. read more

Was in town for a family event and had a rental car. The glass got broken on my last day before I had to return it. I called them at 9 am and they had me in right away to fix the problem. The service is the best. It's amazing how nice the people in the Midwest are. Thanks for fixing my problem for a fair price. The loaner company now can't over charge me for the glass!! It's all fixed. read more

We scheduled a visit with Safelite to visit our home and repair a chipped windshield. The appointment had to be scheduled several days out vs. us driving from Brown Deer to West Allis. The tech who arrived around the appointed time (and unfortunately needing a shower!) was polite and got to work right away in our garage. He was done rather quickly and stated, "You're all set. " Well, a few days later, the resin he used to fill the chip either came out or was never put in: the windshield still shows the same chip and isn't smooth to the touch! We don't know what to expect once the temperature drops below freezing.... read more

When I was driving over there, the place was a little difficult to find, but I finally did! Once I arrived, I found the customer parking spot and walked in. I was little confused on where to go in, but I just approached one of the technicians and told them I had a 1 o'clock appointment and they knew who I was right away! The technician (Samuel) was very knowledgeable and prompt with his service. I went in the waiting room and waited about 25 mins. After everything was done, Samuel came back out and explained what was done and how much I was being charged. Additionally they cleaned and vacuumed my car! Great service, highly recommended! read more

My company truck got a stone chip and this Safelite was called to fix. They came out earlier then they said they would and spent less than 5 minutes "fixing" it and just left. Chip didn't look like it was fixed but who knows what they use today to fix. Fast forward 2 1/2 weeks and window got about an 8 inch crack from one side of the chip and about a foot long crack going the other way. They said they would be out between 12noon and 5 pm. Called about 10 am and said they were on the way. Now I've got to rush back to meet them. They put in the new window with the suction cup marks still on and the 4x4 paper sticker with the bar code and other info on it. Professional people they aren't. Called the department that handles these things and asked why we should have to pay since they did a lousy job fixing it the first time. If my personal vehicle ever gets a chip or broken I'm definitely not going here. read more