I came to get a bouquet of roses for my mom as I was seeing her tonight. I did the self-check out. I was in and out in five minutes. All went well as I had to go and I was only here to get flowers for my mom. Mission accomplished. read more

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Wanna give a big shout out to the one girl with glasses and a septum piercing working the deli!! She immediately hid in the back for 10 minutes when I was standing at the sandwich counter waiting for me to leave then came out to tell me that the sandwich station is closed. I would've respected her if she at least acknowledged me and helped me out in the first place, but no. She hid in the back for 10 minutes and made me wait til she can finally prance out to refuse me service. Coming from a service worker, it's not hard to do one last order even a minute after closing while a customer is waiting. 0/10 experience read more

Was here on a Sunday evening at around 10:30pm. So call me closed-minded if you want, but it doesn't seem like expletive-ridden, hardcore gangster rap playing on their store speakers is a good look (or sound) for Safeway. read more

What other choices do I have that are *this* close to home when I don't plan properly? LOL! Been a customer here since 2008 and their service and staff have gone steadily downhill for at least the past 5+ years (especially after the takeover by Lucky's). At the end of the day, the cashiers are the face of the business -- I don't care if it's their first job or their second/third act - bag the dang groceries (or at least pretend to help me) even when I bring in a reusable bag, be friendly/present service with a smile (ie stop complaining), and don't act like it's a chore to do the job you chose. Every cashier I've had in the past 6 months would get a 1 or 2 star review. read more

The bakery staff is horrible!! I was waiting for a simple name on an item. One person tells me the decorater is in the bathroom so I wait and wait. 20 minutes later the manager comes and has no idea where she is and finally says I think shes on lunch. I am waiting for a starbucks drink and see a lday come out and say she must be the decorater so I walk back and ask. She says she has 4 orders and I can come back after an hour. I tell the manger cam she do a quick name it has been 30 minutes now he ask she tells him no and thats it. No customer service what so ever. To the kind lady for the flower dperstment, thank you for being so kind. Bakery do better!!! read more

One of the best Safeways around. Incredible wine selection and the store is very clean with wide aisles. Great hours. Safeways can be unpleasant. The ones in Alameda, Hayward, Castro Valley - I don't enjoy going to them. Its more a reflection of those cities than it is the store. They are crowded or deserted or older or whatever. Bottom line - just not a place I want to spend any extra time in if I don't have to. Wine selection is incredible. So many different varieties - I think they try to stock more unusual bottles or bottles that might not be available in nearby stores. There is a lot of thought put into the selection. The store is newer - remodeled not all that long ago - and is very clean. If I remember right there is some updating near the one door currently. Removing a self check out or adding one - I'm not sure. But they are improving this location and giving it attention. Some Safeways I've been to haven't had any love in 25 years still. Great hours - check yourself but 11:30pm and it was still open. There aren't that many stores that do that anymore. Alameda used to be open late - or even 24 hours? ? before the pandemic but no more. Big thanks to the police department and how this is a well run city. If all Safeways were like this one I don't think that I'd be so inclined to go out of my way to a WF as much as I do. read more

Safeway - Donut monster - Grocery Near Me - Dublin, California

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The customer service has gone downhill at this location. Vicki a cashier is extremely rude. She never knows what produce codes to type in and refuses to bag. Just stares at people. Vicki should not be a cashier if she can't bag the items. The other Dublin location has elderly workers who are more than happy to bag for you. read more

I went into safeway on a monday afternoon, Christmas week and i had a bad experience at the deli section. This old lady told my friends and I that we were "walking around back and forth and didn't make up our mind" even though we were buying food and snacks for a movie night. We asked for plastic spoons and she didn't give us anything and had a very bad demeanor. Overall I won't comeback to this safeway because that lady is down atrocious, unless the manager does something but i doubt it. read more

This button does not work. It works but nobody comes to assist. Light flashes and tells me someone will be there shortly. Hit the button several times with nobody coming. I left came back and hit the button a few more times so I finally had to track someone down. With fewer people working register (1 person this day) you would think they have more people for customer service support??? What's your process for areas of customer service at this store??? Another issue recently where a person at the register asked me to take out items from a basket and put it on the conveyor. Why can't she take it out of the basket?? Is this a policy and why? read more

Safeway - This button to summon a clerk doesn't work. It works, but nobody comes to assist. - Grocery Near Me - Dublin, California

Very clean and decent place for shopping. Be careful in this neighborhood specially at night..But safeway itself if safe, helpful staff. Ordered a bday cake at bakery, was great in taste. read more

This Safeway has gotten even worse! It was bad, but today was horrible!! I only had a list of 10 items... I left with only four, but it took me forever to go to customer service because EVERY CLIPPED COUPON ITEM, DID NOT RING UP CORRECTLY. At the end, I was owed $12.50!!! Maybe Safeway can gouge the customers more !! And, why should a grocery store NOT have something in stock on the first day of the Ad??!! Poor enough, there were no rain checks in the store - really ???!! I was going to purchase 2 other items...one selection expired 2 MONTHS AGO, the other item I wanted to buy expired in one week- --for shelf stable foods, THAT IS RIDICULOUS !! ( I will say the guy that helped me at customer service was nice and helpful... Wish I got his name but I was just so angry that a short shopping experience needed to be lengthen by 30 minutes because of their neglect on their store) read more

Something is not quite right with this one. They are reluctant to accept CRV. Bad attitude on both occasions. This store is a representation of counter enviromental friendly. They are now asking plastic bottles to be bagged in 20 count per plastic bag! They said is corporate requirement? Other safeway has no such requirement. Not sure what is going on , when I buy a 6 pack of soda, am not insisting it should be packed in 7 bottles instead of 6. read more

Sad. Sad. Sad. Why does Safeway feel this is ok. And let me be clear, this was not at closing time. I promise you that. More like 4:30pm. Safeway has falling off big time if you don't get hot food from the deli at opening time it's a wrap. And they honestly sell this disgraceful tasteless food. It's not just this one other Safeway locations I've been to as well. And when you ask will they cook more fresh chicken they say no or we have to sell what we have first. Wowwwww. Just wowwwwww. read more

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I've had several unpleasant experiences at the Deli section in this Safeway. There's a lady who works there with a very bad attitude -- she often yells at customers and seems emotionally unstable. Unfortunately, this has happened more than once. It's really uncomfortable to be treated that way when all you're trying to do is order some food. I hope the management can address this issue and improve customer service at the Deli counter. read more

This store used to be so nice! It still has a great location, and three great cashiers. Monica, Ethelyn and Maria are still the best, but some of the employees are downright nasty. The woman with the face tattoos? So mean. Apparently the shoplifting has gotten outrageous, so they have locked many things up, but there is no one to open the cases, and when they do they take the items to the front, where you have to hope you can get it in under ten minutes. I'm traveling to other stores, where even if they lock up items there is a efficient system for opening them. read more

Trying to do the right thing I brought bottles and cans back for refund this morning. As I have been trained by the staff there, I went to customer service with small returnables in bags of 25 and larger in bags of 10. Since no one was manning customer service I pressed the customer service button. I then waited and when no one came after the signal ended - I pressed it again. The nearest staff felt this was a faux pas and that I should just stand there like an idiot waiting after ringing it once. He said to me "We are all here. You can stand there or go outside and find the machine that now accepts returnables.". In my opinion, if they are unwilling to accept the bottles back in an efficient and courteous way they shouldn't charge the bottle fee, nor should they say they accept them back. I am not going to go to a machine to stuff bottles into it and then go back and wait in line for my money. I have a simpler solution. I just won't buy any more from them. I hear Amazon and Walmart will deliver your groceries for a lower total bill then Safeway charges. Another customer lost... wonder when they will start laying people off? read more

I loveeeee going to this location to get my flowers! Rosie the florist girl here is amazing ! She always take care of me and make sure my flowers are presentable ! She's honestly so patient and detailed when it comes to putting flowers together! THANK YOU ROSIE ! read more

Safeway - Flowers - Grocery Near Me - Dublin, California

I just had the worst experience at the deli tonight. I needed to get some turkey very thinly sliced for my mother because she just had dental surgery and can't bite down on thicker pieces. I approached the counter and there was a woman behind the counter and she didn't even acknowledge me. Her name was Anne. After a few minutes I finally asked her, "Hi, are you open?". and her answer was to me was, *sort of.". i waited again and I was getting hot. So I asked her, "i'm sorry? what does sort of mean?". and she said, "i'll help you in a minute.". I asked for the turkey and she said to me, "You know there is turkey already sliced.". Miss know- it-all didn't realize i wanted it thinly sliced and those pre packages aren't thin. This woman should not be allowed to interact with the public. She is rude and condescending. read more

I ordered the "cooked" pork ribs from the deli and it came out a bit raw. I showed the picture of the raw area of the pork ribs from the deli. The deli manager wasn't too receptive of my picture and got a bit defensive but did assure me that she would contact the meat provider to figure things out. Let's see. Looking forward to the update and until then here's what a pic of the ribs inside ! read more

Safeway - Uncooked pork rib - Grocery Near Me - Dublin, California

The only reason I used to go to this Safeway was because it was convenient. People who work there are always in a bad mood for some reason. I don't like using self check out lanes, because I believe that it takes jobs from people, but I find myself using them there because the people who work there are always unwelcoming. Obviously I cant do anything about peoples attitudes, but damn, fake a smile every once in a while. Another reason why I went to this Safeway location was to use their Western Union services. But nine times out of 10 they couldn't help me with my money transfer. Something always happened. "That person is on break." That person is on break every time I go there at different times at any given day? "The system is down." " let me call somebody to help you." No one would help me. So as of last week I stopped going to this Safeway. If you have a service and it's not available half of the time, why but "provide" that service? Or have a schedule. "Western Union Wednesdays" haha i mean... something. I hope this review helps to improve their customer service. It probably won't, but I don't care because I'm not going there anymore. read more

We used to be Safeway shareholders and are still Safeway customers. I'm usually railing about poor customer service, long check-out lines, poorly trained employees in the deli department, never ending out-of-stocks and errors between the ads, shelf tags and register prices. Today was different. I want to compliment the three Safeway employees that we had contact with who provided old fashion customer service with a smile, nevermind that most of the errors were my fault. Canned sodas were on sale, mix and match, 4 12-packs for $10, limit 4. There was a dearth of Diet flavors available to choose from on the soft drink aisle. So we made a second circuit around the store looking for side-stacks and secondary displays. While we found those, no Diet. We passed an employee who was putting away a shopping cart of wine. She greeted us as we passed by. I asked if she had anything to do with soda and she asked how she could help us. I told her about the Diet situation and she went into the back to check with someone. She came back and told us that she couldn't catch up to him because he was an extremely fast walker. I think that it may have been the Pepsi merchandiser because I saw him later pushing a six wheeler 1/2 full of soda. We thanked her and moved on. After we checked out, I always check our receipt. So many times, I have found errors that were annoying but not worth spending the time or gas to fix. Tbis time, I found errors and wasn't sure about the pricing on one item. While I was going over the receipt at the Service Desk, an employee asked if she could try to help and that her Service Desk person was on lunch. She asked me what prices were incorrect and she went to check on signage. When she came back, I told her about an item that I couldn't find. She came back with one each of two flavors. I bought both. I told her that I wasn't sure what the correct price was on some English Muffins and once again, she went to go check. The two items that were incorrectly charged were C & W Assorted Frozen Vegetables and Simply Orange Juice. There was one ad item that I could not find, Hometown Sausage, a new item. I was unsure about the pricing on some Signature Brand English Muffins. The error that I made was that when I couldn't get a good enough wi-fi signal to load the just for u coupons onto my account, I forgot to tell the checker. So, from now on, I'll load the coupons on at home, before I go to the store. On the other hand, just get rid of the need to scan coupons and make the items sale priced. Why make the customers do the work? At any rate, I apologize for not writing down everyone's name but the Store Director should make an effort fo figure out who they were and give them kudos for a job well done. The cashier who handled the refund was Alphonso, he will know who was doing all the price checking. read more

Service is horrible. 6 check out lines, only one is open. I'm in the sole line as I have a nearly full basket. An associate or manager or lead comes up and offers the self-check out, which is busy. I asked to open up another check out, she just walked away. There were 5 people ahead of me, all with full carts. The check-out person works in one gear...SLOW !!! We pay exorbitant prices... for this? Then we have to bag our own groceries? You got to be kidding me! Is this the best you could do? Sounds like it given all the poor reviews. Get better or lose us for ever! We have choices, you know. read more

We were heading to a picnic and needed to pick up some snacks to bring over. I've been a huge fan of the potato wedges at Safeway so of course we were going to get it. But before we went we headed to the fruits and veggies area to pick up some veggie platters and a fruit bowl. Although we did find what we needed, the veggies in the pack were not really great quality especially the celery. When we were going to get the wedges, there was a family waiting to be served, and there was only really one person doing the deli area outside of the one person making sandwiches and another making sushi. It felt like we were waiting for a while as well as not being acknowledged that we would be helped eventually. But eventually we did get helped and not that we were looking for super friendly help, it would've been nice to be acknowledged by ANY worker to say we'll be helped soon. We did self check out which was fairly easy. This Safeway was quite busy when we dropped by, but it is in a prominent area with a lot of residents nearby. Overall, it's a nice Safeway, clean, new-ish, but of the things we bought and service received, just wished it was a little better. But the wedges were a hit! read more

It's a safeway. They have what you want but don't expect great customer service. I came here for bananas and snacks. They had what I was looking for. But as to the customer service leaves to be desired. I was at the #2 register. I requested paper bag for my grocery. The gentleman said they had none. I walked out w/o any bags. As I walked out, the last register next to starbucks evidently had paper grocery bag. So I took one. Quality: A+ Price: A+ Service: C read more

Franco at the hot bar department- exceptional service and attentive to customers. He noticed his co workers were dismissive of customer's waiting in the line, he took initiated and stepped in. It's unfortunate the rest of the 4 people were dismissive and avoid making eye contact. No one helped him. I hope he receives recognition from store director read more

First time here and it was okay. They don't seem to have a big selection as the store at the opposite end of Dublin rd. Service was good and we were able to find most of the items on our list. read more

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This Safeway has THE RUDEST Employees EVER! From the rude lady in the bakery. For which I canceled my $200 order and went to a different Safeway. To the little snotty cashier! I get it, to a point. But the only reason I'm writing this us because it's CONSISTENT! Re train your Staff!! read more

It's never a friendly experience here. The clerks are very unhappy and rude. Note to self is to only use self check out if I ever shop here again. It's too bad because this location is very convenient for me distance wise but I would rather go just a little further to a different grocery store to get friendlier service! read more

I came to this store at Dublin on our way home to Danville to pickup a soup from the open fridge section and garlic bread. When I reached I was upset to see that the soup was moldy and smelled bad when I opened it!! I called the store immediately and the lady by the name of Ciydie answered and I asked to speak to the store manager, she rudely said "err what about??" So I explained to her my situation and she said in plain tone "oh, you just have to drive to our Danville store to return it!" I told her I'm not driving out of my house again and this was for my dinner! She replied "yep, that what you have to do, you can go tomorrow or the day after if you like" no apologies!! I was so mad that I have to write this review about her customer service!!! I'm sorry...a hungry man is an angry man!! read more

I started going to this store about three months ago as an alternative to the one in Santa Rita. Yesterday, it just struck me that this one is just meh. No bread, dirty bathroom, staff just stared when I asked for help, prices seem to fluctuate. Kind of disappointing. At least, Brooke (?) kept the floor swept and clean. read more

I went into this Safeway to pick up some flowers for someone I cared about. The flower selection was excellent: wide variety of flowers, well maintained flowers, reasonable prices, and outstanding customer service. Hilda - the florist - was superb! She was attentive to my request, creative and accommodating in her unique flower arrangement, and above all cared about doing a fantastic job - which she certainly did! I would highly recommend the floral department of this store. And if you are working with Hilda: you're in great hands! read more

Michael checker at night is horrible;grumpy and acts like your the inconvenience. I avoid going this location at all costs. I used to work at Corporate before they moved to Boise. read more

This review is about the rude meat department clerk. I called today to inquire about whether they carried a certain item. When I was told they did carry it, the clerk refused to quote how much a pound the item was. He sarcastically said that's a Safeway policy! So, I decided to call several other Safeway stores' meat departments. Everyone of them quoted their current prices. I get my groceries delivered from Safeway, however, I definitely need to know the cost before ordering items. Needless to say, I will not be shopping at this Safeway! read more

- empty shelfs - rude night staff - employees who don't want to help - no employee have locker keys Etc... read more

This store sucks! The staff sucks. The store is terribly managed. They never have the right combination of Italian soda, constantly out of ice cream products and today I went to get organic coffee. NONE! I will never shop here again. FIRE THE MANAGER! read more

This place smells like shit... every time I go to Safeway the smell of frying hurts my soul, and I have to change my clothes as the smell sticks ... I think Safeway will need to invest in finding a solution or consider a non frying business ... read more

Since it's the Safeway, has most of the stuff you are looking for in one place. Groceries, Fruits, Alcohol, Cakes, Flowers, Cosmetics.. and this one is a pretty big location. However, one thing that stops me from going to this location or to Safeway at all is the counter traffic and some times inexperienced staff at those counters. For this one, especially, 4:30 pm onwards, some how every time I have visited there is only 1 counter for check out and there is a lot of shoppers! This is really annoying. I stopped shopping at Safeway. read more

Nice friendly people, open 24hours a day, great selection of meats!! Yum!! Starbucks looks like they are getting ready for the super bowl!! All decked out in 49er gear and decorations!! I heard that they are having a "49er special " ANY grande drink and pastry for $4.99....now that's a deal!! read more

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Service at the deli is horrible. There were 3 ladies working behind the counter. One saw me as I was walking towards the counter but immediately went to the back kitchen. I could tell she was avoiding eye contact. One lady had her back talking to the person who just went inside as I stood there waiting for them to help me. There was no acknowledgement or urgency to assist me. I just left as I was in a hurry to pick up my daughter from her math class. So frustrating as I really needed to buy some deli meat. Unfortunately, I've experienced this kind of service in other Safeway deli branches (Danville). For this reason, it prompted me to write a review. Safeway, please work with your staff on customer service. Seems like the workers either hate their job for whatever reason or need training. read more

Previously I had left a review about expired product in this Safeway. It remains to be a huge problem. Every item I have to diligently check the expiry. Today I found deli pasta expired by three months. The Greek yogurts were also expired by several weeks. Recently there has been a problem of the shopping cart wheels locking and alarming when I try to exit. Today when it happened, an employee told me I needed to pay for my groceries (which I had already done). She attempted to unlock the wheels but couldn't unlock them, so I had to carry my very heavy grocery haul out. Another woman exiting at the same time had the same problem with her cart locking at the exit. It seems to be an issue that won't be resolved, as I always find 2-3 abandoned grocery carts piled at the exit with their wheels locked. Besides it being an inconvenience to a shopper wanting to wheel their groceries to their vehicle, it is a safety issue as all the abandoned carts block the exit. It is amazing to me that this issue still hasn't been fixed. read more