I was very disappointed with my visit to Safeway Mililani this evening. First, they were out of a lot of the sale items I was looking for. That's not really a big deal but it was definitely inconvenient. Next, the clerk, although polite and friendly, was not well trained. I actually looked to see if he was wearing a trainee nametag but he was not. He did not know how to process a gift card and he did not know how to have a debit card be processed as a credit card. The worst thing however was that, when I asked for 3 bags, rather than packing my purchase, he put 3 bags on top of the groceries and started ringing up the next customer. Now grocery bagging has become a lost art on Oahu. Ever since the city started passing their bag laws, the clerks no longer seem to take pride in packing well. Rather, they seem to want to pack all they can in a single bag because they are certain that no one could possibly want to pay 15 cents more for a second bag. But today took the cake. It honestly caught me by surprise. I was reviewing my receipt as I always do and assumed that my groceries were being packed. But when I looked over, all I saw was 3 unopened paper bags sitting on top of my groceries. Since the clerk was already ringing up the next customer, I packed my things and left. I am truly astounded by the lack of customer service at the Mililani Safeway. I have been shopping at this Safeway for over 20 years. My previous review related to poor service at the deli counter when fried chicken was on sale. In both that case and this one, I don't think the issue was really with the person I who was serving me. Both people seemed to have not been trained properly and in both cases I don't believe they had the support they required to do their jobs properly. This is a failure of management. read more

If I could give zero stars I would, I have been shopping at the Safeway Mililani for more than 25 years, it's close to my home, and everyone has been awsome and helpful. From the chashiers to deli, produce, bakery, fish and yes even the butchers. Until a few days ago. My husband and I went to the butcher with a question a few days ago, it was early we pushed the button no one was in the butcher area ,a young man came out he was very pleasant i beleive he was from the fish dept and and pointed us to the butcher toward the back of the store. He was helpful. The butcher saw him point to him look at us and walked away because apparently he was too busy checking in new products, so we waited patiently not to disturb him, he saw us waiting, but we still had to say hello excuse me. We had a special request (we make home made sausage and were looking if Safeway sold fat separately ) he MUMMBLED we dont sell that, when he walked passed almost pushing us out of his way as if we were bothering him and he turned away like I'm done talking to you. RUDE RUDE RUDE..... I have never been so put off and offended by an employee simply by asking a question. If it wasnt for the friendly cashiers and other clerks I might be looking for another store. read more

In response to 'ROBERT C.' : Robert, you must be a mainland transplant. You obviously don't have a clue that most everything you see in the grocery store is imported from somewhere else. As for me, I am grateful that we have ANY produce in the stores...period. Yes, the US can put the Hubble in action, but really? Where is your sense of reality. You must be residing in another Universe in your mind. Not reality based living on an island in the middle of nowhere with limited goods and services....sigh. Be grateful for what you have. Many people who feel so entitled as you end up leaving the islands as they want to bring their Western colonial culture with them here to Hawaii. You always have the option of leaving and returning to where you came from instead of complaining and acting so entitled. read more

The manager, Gary, is super nice. that being said, a few cashiers (mainly Kat) are unfriendly. Kat is the most unfriendliest cashier I have encountered. she hates her job and makes you know that by giving off such a negative, unpleasant experience while checking out. I thought she was having a bad day the first time and gave her the benefit of the doubt. nope...she still never says hi, never says anything as a matter of fact. she makes it awkward in front of my family ALL THE TIME. their deli section is a nightmare. take a look at their deli shelving that's located right outside the deli. move the food aside and you will see food stains and filth from years of neglect. there is no standard here, and I would be very afraid of buying any food in this area. they just don't give a rats behind. sad, really. this place could have so much potential if they took time and cared...and taught grumps how to be pleasant. read more

Safeway - yummy deli section - Grocery Near Me - Mililani, Hawaii

Just up the street from my house - I can walk there if I feel like it..actually, I have only walked here once. Mostly I drive to Safeway for the convenience or stop on the way home from work. The people that work at this Safeway are very friendly, always greeting you when you walk into the store. Things are always stocked, and if not, it's quite easy to get a rain check. I've never had problems when being rung up or using my coupons and Safeway card. I do highly recommend you add your coupons and deals from the website - then when you check out, you just swipe your card and all the coupons & discounts come off! I also really like this store because it's never very crowded and I've never had more than 2 people in line ahead of me at check out. It's great to be a regular! Even at your local grocery store! read more

I ordered flowers to make wrist corsages with the Floral Manager Marisa who was helpful and friendly. Their delivery is in the afternoon so I'll call then go there to Mililani Safeway to pick up what I need. I'm happy that this store could help with the project because I enjoy shopping here! read more

I've never yelped a grocery store before but I just wanted to leave a shout out for this Safeway. It's always so bright and clean in here. Thank you for being open in the middle of the night and having awesome and helpful staff like Ian, who despite being in the middle of his work, was kind enough to help my super crabby self find the Afrin my aunty made go get her. Ian thank you so much for being helpful and funny to a frustrated crank at 2am! read more

The staff here is amazing. They are so helpful! The store is a little smaller than the other Safeways on this side of the island, but that's ok. The selection seems to be the same and I haven't had any encounters of needing to get a raincheck for anything here yet. read more

Safeway - Christmas gifts on sale here. Not bad of a price. Same as Walmart - Grocery Near Me - Mililani, Hawaii

Came here today to pickup a few deals I saw in the Midweek ad. I love shopping their $5 Friday deals! This week they had some awesome deals! I went with my list and started to shop. I got the app which makes it so easy to find what your looking for because it actually tells you what aisle your items are in. When they have specials it'll tell you to ask an associate. I was on a hunt for the Hormel pepperoni, it was on sale for 2 for $5 plus a $1 off coupon! I was a little excited cause I love me some pepperoni :) As I was heading toward the direction I thought it might be in an employee named Donna approached me and asked if I needed help. I was so happy that I didn't have to hunt down someone, someone actually approached me! AWESOMENESS!!! She walked me to the location and to my disappointment there was only one left on the shelf :( The deal is only good on a purchase of 2. Donna proceeded to show me one other location that they could be, but still no peperoni. I thanked her and told her to have a nice night, as she was actually ending her shift for the day. Kinda bummed I continued to shop. A few minutes later I hear Donna behind me. She tells me she found some in the back and would grab them for me. I wanted to kiss her! She was supposed to be heading home and she took her time to look for them for me without me even asking! So if you end up at Mililani Safeway be sure to say hey to Donna! read more

Safeway - Anyone need roses? - Grocery Near Me - Mililani, Hawaii

I felt super safe going into Safeway just before dark, knowing that the diligent security was on high alert. read more

Safeway - I felt super safe going into Safeway before dark, knowing that the diligent security detail was on high alert. - Grocery Near Me - Mililani, Hawaii

I had no idea we had a Safeway in our area! So happy my boyfriend took me there today because we recently moved from Waikele to Mililani Mauka. I'm thrilled to know we have another option to buying our groceries! We stopped by this store to get some poke since my boyfriend was craving for it. He didn't want Foodland or Poke Stop and instead drove to Safeway. I gave three stars because there was no poke at their Seafood section, but we did find prepackaged poke so we got ahi limu and salmon. Hope next time we go we will find some onolicious poke!! read more

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I live on the opposite side of Mililani, so this Safeway is the farthest from me. However it is worth the drive, parking is always great. They have the best French bread, baked fresh daily. No other supermarket can compare with the French bread. Also the cupcakes are the best priced and in comparison to other supermarkets they have the best floral selections and design. I'm sure everyone in Mililani knows this, but I want to let everyone know that this Safeway has one of the nicest assistant manager, Darlene she should be a manger of her own store. Darlene is very caring of both her store and her customers, very attentive and does her best to service customers. She is also very professional In her position and yet can relate to customers needs. Safeway you should be proud of Darlene she is an asset to your company. read more

Picked up some items today plus lunch for myself. Deli counter and got a corn dog and fried chicken. I asked for two thighs but ended up with a thigh and a breast. When you look at the two it's hard to tell which is which. Both were over cooked and super chewy and dry. They need to shorten the frying time and check the temperature of chicken so it will come out crunchy and tender. read more

Woke up early for $5 Friday. Wanted to purchase flowers for graveyard however there were no flowers. Ad was incorrect. Found Dhar in floral dept and he went out of his way to help us select comparable flowers. Courteous, helpful especially during this busy season. A big mahalo and Merry Christmas Dhar!! read more

I was visiting and had a great experience. The staff was friendly and professional and really enjoyed chatting with Ian who was very helpful. Being my first time in Hawaii, I appreciated his customer service and enthusiasm to help me find what I was looking for. Will be back next time in Hawaii! read more

The worst Safeway... ever!!! They treat local people as if they are in the mainland. They have a 10-check policy. We are Foodland regulars but tried Safeway for other items that you cannot find from Foodland. We went to buy our grocery and 3 separate times we were told different explanations why we can't write a check from FHB. First time, we don't have a check history and can only write up to $75 max. We ended up paying by credit card. The 2nd time, we wrote a check up to $75 and paid the balance via card. The check was still denied because we didn't have a check history. The 3rd time, we limit our grocery to less than $75 and still our FHB check was not accepted. So much hambug at Safeway. The processing wait is 15 minutes to be informed that the check is not accepted. We decided not to shop at Safeway ever again. We go back to Foodland instead. read more

I bought 6 pot pies for my dinner party cuz I raved about them.it was so DRY and seemed like they had mashed potatoes and no taste!! I was so disappointed in front of my guest!! Doesn't it have a reciepe to FOLLOW!! read more

Mililani Safeway bakery sucks. They always run out of $5 baking goods. Pisses me off when I asked the bakers if there is anything left of the $5 cakes and am told they are sold out. While I'm still around another customer ask if they have the same thing and they tell her someone put a bunch on hold, but I can share you one. Went to ther Safeway's and they have ample stock on bake goods. Won't ever ship here again. Manager needs to manage the inventory well in each sale section. read more

Super disappointed in bakery department! This is the second time in one week that they messed up our cakes! The first time I ordered a half sheet frozen cake for my daughters birthday. When we got there the lady was super nice and apologised stating the person who took my order did not check to see if they had the whole birthday kit so I was missing the background. I was totally okay with that I'd make it work! Then she apologised again after checking my receipt, she owned up to her mistake and said she made the cake and didn't see it was a half sheet and she did a quarter cake. She looked really sincere and offered to throw their cake in and even marked my cake down! I really appreciated her sincerity and her owning up to her mistake and fixing it! Walked away very happy. Went back the next weekend ordered a quarter cake for my niece. Picked it up and the background does not look like the one in the book. They also didn't even write on it! I never notice it till I went home and my sister said they supposed to write on it, we went back and showed them the receipt, she said sorry took it and wrote it not even 5 minutes. It was literally scribbled! Very disappointed that they are so careless and worst part is she did a poor job I could have just wrote it myself! read more

Safeway - This is scribbled not even Center and crooked! If you didn't want to write it we would have done it ourself - Grocery Near Me - Mililani, Hawaii

Not sure if there is a change in management, but I would frequent this store for my floral needs. There was a female manager that was absolutely superb with customer service. She went out of her way to look for items in the back and knew what she had in stock. I've visited the store 3 times recently and there seems to be a new worker. Most of the flowers displayed were soft and showed significant browning. The floral area was slippery with water, but the worker spent my entire time there talking to his coworker. During another visit, my husband had to interrupt him to ask if he was taking orders for Mother's Day because this same worker does not acknowledge customers. He said no, we're not taking any more orders(which is unusual for this store.) We went to Waikele Safeway right after and they happily took our orders. I hope this is temporary and the female manager returns. read more

Friendly, clean, very nicely decorated and some good deals. Actually this is one of the nicer safe ways Aisles are well maintained but was hard to find a worker for help. The flowers were beautiful not much to say was a pleasant trip to this safe way. read more

This was a convenient market place. It has a bank of Hawaii inside which is Great after you shop. I also like the Chinese restaurants nearby and Japanese food nearby. What a great way to walk to get groceries next to your house read more

Have you ever seen their fresh parsley?...especially their cilantro...looks overgrown and sick. The butchers aren't terribly helpful except for that new haole gentleman who is always very helpful, which I appreciate. Thank God for Rona and Charmain..always helpful and smiles. They don't carry a lot of local type preferences in veggies, etc. maybe because it is a mainland store. read more

For some odd reason, the bakery department does not operate until 6am. All they need to do is put out the items early for those of us who commute to town. We stand there waiting for the pastries to be put out on the shelf. Is it that hard to please customers?? We have expressed our frustrations but it seems to fall on deaf ears. read more

This is our neighborhood Safeway since us recently moved to the area. I wanted to take time to write this review to Thank the Manager there as well as some cashiers. Friendly cashiers make our shopping more fun, but my biggest thanks go to the female Manager that we've had the pleasure to meet on several occasions. (I won't write her name here due to respect as am not sure how to spell it.) :) She's making us feel a warm welcome to the area! Mahalo! read more

Some of the worst customer service. Just purchased hamburger yesterday. Threw away the receipt yet the tag on the package states package yesterday. Meat is beyond spoiled and smells employee would not take it back or refund said she needed a manager and no one in the entire store could help. Told me come back in one hour. That is not how customer service works especially when you can read the package and see that it was clearly purchased yesterday. read more

Reasons I like Safeway: 1. They are open 24 hours 2. Lots of parking 3. They have a Blockbuster Express Kiosk Reasons I dislike Safeway: 1. Compared to other Markets, it's expensive For fun lets talk about Walmart: 1. They are open 24 hours (and have a pretty good selection of foods) 2. Lots of parking 3. They have Redbox 4. Reasonable prices I think I'll choose Walmart 9 out of the 10 times. That 1 time being the time that Safeway actually has a good sale. read more

The crusade of the last minute mom continues. I woke up early on the day of my son's birthday party in panic and realized I had no time to make a cake. Normally I would have gone all out, using the party theme and going above and beyond with a homemade cake - but not this year. There are not enough hours in the day! The bakery department supervisor was so sweet and apologetic when I found out that the cake decorator was off for the day. That's what I get for waiting! I settled on a Ted's Dream Cake with a custom inscription for the birthday cake. I understand their 24 hour policy, but wish they offered more specialty cakes in the chiller for a mom on the go like myself who just wants to slap a name on a pre-made cake. Other locations with more volume offer a more varied selection, but Mililani Safeway does not. Despite my last minute efforts, everyone devoured the cake so call that a win in my book! read more

I used to love coming to Safeway because of their large array of foods.. But the the last couple of times I've visited have been a nightmare. Mostly because even if the lines were short, the service took SUPER LONG. Not sure why?! There were four registers open and maybe around 3 people in each line. I had about 4 items, but the fast check out wasn't available. So I waited.. And waited... And waited. I had to jump lines a few times because there was some kind of issue with either a coupon or the cashier wasn't sure what they were doing. I waited and jumped lines so much one of the bag boys noticed and opened a lane for me and apologized for the excruciating wait. I was patient and said it was "ok." Thing is, it wasn't busy, they're short staffed (possibly) and wait was ridiculous. I'll be going to tamura's or times instead. read more

Worst customer service experience ever. Moody, inconsistent, slow. If you don't like helping people buy groceries do not work at a supermarket. Aren't there other jobs out there? It's like you have to catch them when they're not going through their individual emotional turmoils in life in order to ask them for something. Grocery shopping should not be so unpleasant. I'll make the extra trip to Times/Walmart instead. (The 1 star is for the very few employees that actually are doing their jobs.) read more

Safeway is so very convenient, not only because they open 24 hours, but they have everything that your average large grocery store should have, although at times pricey, their meats, produce and grocery aisle's are usually pretty well stocked......The staff here is friendly and always willing to assist you with what ever questions you have....Their Deli dept. has some pretty good fried chicken deals.....Their seafood department, the raw stuff is getting better as far as selection, the sales staff behind the counter is good, except for one young lady that always has this disgusted look on her face, never seen her smile, and if any of the trays are empty and she's working don't ask if they have anymore because she'll give you the look and tell you how long its going to take to mix more...I usually walk by if I see her working....Other than that everybody else is pretty cool... read more

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I wanted to get a balloon at the floral department. I went to a cashier to have someone paged. I waited at the floral area for 5 minutes. No one came. I walked out. Customer service was lacking. read more

Thank you Safeway for being open 24 hours!! Not only do they have a larger variety of products than Foodland or Times, but they also have great deals if you use your Safeway Club card! Non-Club card prices are comparable to other local supermarkets. I love their ready-made tomato bisque, and the Safeway brand foods. I have only been disappointed by their sorbet thus far. I sometimes (okay, way more than sometimes) walk here just to pick up a quart of Safeway brand ice cream. The chocolate peanut butter one is soooo SO good! I also recommend the hazelnut flavored one too. Mmm! Don't judge me, but a 5 minute walk from my house negates the fact that I eat the whole quart of ice cream within a day, right? Right?? read more

I was really disappointed with Safeway. I ordered a Spiderman cake for my son's 2nd birthday. When I purchased the cake I was told the Spiderman kit was not in stock, but that they would order it. I called the day before to confirm if the kit had come in. I was told they received the kit and it would be ready and on the cake when I picked it up. However, when I went to pick up the cake the next day there was no Spiderman kit on the cake. I was told the kit never came in. I had to take the plain cake to my son's 2nd birthday. And, on top of that, I was charged full price. read more

I don't know what the heck the "friendly cashier" reviews are about. I've been coming to this Safeway since I was a little kid. The cashiers are so lazy and slow. I don't know why they don't open up more lanes. Every time I go there, there are only 2 cashier lanes open and the lines are ridiculous. I know lazy is a harsh description, but they really are! I got charged for 2 heads of green leaf lettuce when I only bought one. Instead of giving me a refund, the cashier just told me to go grab another head of lettuce. There was a time a cashier didn't give me all my credit for the Just For You Deal so I complained and she sighed like it's such a chore to help a customer. So annoying. I did like this store since it reminds me of my childhood, but after exploring other supermarkets, I am not going back! read more

The quality of Safeway Mililani products have seriously gone down the past few months. Out of the last 10 times I've gotten milk, 4 of them were all spoiled! Now, I tell my family there's a 60/40 chance the milk we all buy at Safeway will be spoiled, so beware before swallowing a big gulp, which I have done once before, not to mention I am 8 months pregnant and trying to keep my body healthy as possible! Last weekend, I bought a package of Jenny O's ground turkey via Instacart from Safeway Mililani. Upon opening it, again, a rotten spoiled smell! Again, garbage. I never have returned any of the products that were rotten or spoiled from Safeway, just always absorbing all the lost money, and it's such a big task to do especially when pregnant, but now I've had it. Most recently, yesterday (7/19/21), I bought a package of chicken drumsticks from the poultry department, with the expiration date of 7/22/21. Immediately upon opening the package, it smelled like rotten eggs....spoiled! Is the quality going down because it's the summer season? are things being left out during transit longer than they should be? IDK, but I'm seriously disappointed by Safeway Mililani's fresh quality products And I will consider going to Foodland or Times for my future grocery purchases. REPLY: I did reach out to the "contact us" section on your website with literally the same story as above. I got a reply apologizing and saying I should just continue returning spoiled items with a receipt. How's that for "making it right"? read more

I received a gift card to Safeway, and I figured I'd go and pick up a few things that I normally don't purchase. I shop at other stores; since I remember Safeway being on the pricey side. It looks like my memory was correct. I found that their items were very overpriced. I purchased 11 things and it came out to almost $70. Not only that, but when I went to go ring up my things in the 15 items or less line, the cashier counted out my items. I found this strange, and there were only 2 registered opened and you could see I didn't have a lot (they were small items). Other than counting my items out loud, I didn't get a hello, price total amount, or thank you. I still have money left on my gift card, but I probably won't go back after it's empty. read more

Here's the good and the bad about this Safeway. The good. They're open 24 hours, there's plenty of parking and there's a mail drop off in front of the store. The bad. Terrible customer service, long lines at the registers, it's more expensive than other grocery stores and their eggs seem to always be broken for some reason. The worst part is the cashiers always seem moody, unfriendly and EXTREMELY slow. Even though this Safeway is closest to my house, I try to go to Times or Foodland and I'd recommend you do the same. I'll come here whenever I give into how convenient it's location is, but most of the time I end up regretting it. read more

Its funny after going to this safeway by my friends house for many many years I finally got a safeway card, needless to say it does save you money..From the beer runs to the poke, it's a great store and is clean.. read more

Go to Safeway Mililani very infrequently- I prefer Times for many reasons but sometimes you forget. Then you remember when you go to checkout. Headed for the "Express Line"- light was on but no one there. Eventually an employee who may or may not been on her period sauntered over without even a greeting or an apology and checked out my purchase without even an acknowledgement of my presence. No gratitude, no goodbye, nothing. As I was leaving (for the last time) I noticed that she did not greet the person behind me either. Aloha Safeway Mililani and Good Luck- all supermarkets carry the same things- its customer service that makes the difference. read more