Burned hand selecting a roasted chicken and was going to let it go. Upon feeling the burn decided to go back to point out safety concern to manager. Upon informing her, the initial response was there's a warning sign(!!!!) I already know it's hot and didn't need the worn out knee level, approximately 3 inch caution tag to tell me that. My point was that it was a hazard and with barely brushing across an extremely hot top plate, it caused a blistered burn! Safety first SAFEWAY! read more

Decent Safeway, i love their gift card selection here, saved me a drive into Hacienda Crossings to get a Best Buy gift card along with iTunes. Unfortunately they didn't have the BBQ sauce I wanted, so I have to go to the other one down the street for that! But since I'm always in this plaza to get yogurt from Blush, this Safeway is still convienent for my other shopping needs! read more

Good grocery store filled with everything you could need. Prices tend to feel higher than luckys or Walmart grocery. They also have a small bakery, take out food, sushi made daily, sandwich and full grocery store supplies. 4 stars for line wait time every time I am here. At least they stay busy. read more

Eh, it's ok. When I used to live off of Owens, I used to just drive to the 24 hour one over in Dublin even though this one was a tad closer. This one seems sort of dark. I can say that when you want to super shop (not advised because it's so expensive) that you'll get in and out faster at 2 AM at this one compared to the one in Dublin. read more

I went to this Safeway after finding out that the Tassajara Safeway ran out of turkeys. The price at this Safeway was slightly different, but when I mentioned it to Alex at the front, he graciously offered to give me the same price as the tassajara Safeway -- loved that. Nice job, Alex! read more

Great selection . I also commend the manager he hires employee s with special needs . The kind man bagged our groceries . It warmed my heart that he was given a opportunity . read more

My go-to grocery store. I just wish they had a larger selection of organic produce... Oh well. I guess that's what the farmer's markets and Whole Foods are for. Service is friendly and the store is clean. I'm happy as a clam shopping here. read more

Great service and friendly staff. I come here almost every morning to get my lunch prepared for work. Everyone here is extremely friendly. Always greet me when I come in. I love their self checkout! So much quicker! read more

Simple goods, wish they were more health orientated, but they have all the staples. At times I love the self check out, but at other times (particularly when I have lots of produce) it is a hassle to type in codes and search for the images in the computer screen. The alternative is of course old fashion check out, but the wait is usually at least 3-5 customers deep. Convenience is the most important aspect to me when it comes to this grocery store. Would love to have time to go to a farmer's market or something more health orientated, but those are not conveneint to my time or schedule. read more

The Saturday before thanksgiving and 3 checkers and one being quick check. Cmon Safeway, you want to stay in business? Always an issue here. Please clean your bathroom! Update months later..... not sure what is worse, a gas station bathroom off of interstate 5 or this bathroom. Why do the deli people here feel like they are doing you a favor for getting me a 1/4 pound of turkey? read more

I don't understand why this store has bad rating.. The people are friendly.. Produce is fresh.. Fruits are fresh.. Milk is ample..

half hams i have bought generally have little taste. most recently, there is no taste. for years i have bought the thick cut safeway bacon. baking it gives good taste and little shrinkage. most recent one was not thick. pieces looks smudged together. baking it resulted in shrinkage and curling. taste was not good! some time back i looked forward to ham hocks for soup. these were very dark. they were only fat not the delicious meat pieces i had enjoyed. the broth smell was unpleasant. it was discarded. stocking remains too high for safe reaching- particularly when i need bamboo shoots and water chestnuts. read more

Worst customer service and over priced... never again! Had to literally wave in the employees face for help, she was too busy talking with a co worker who was busy ignoring her own customer! read more

This Safeway is chronically understaffed. I have asked various checkers whether kids call in sick or what the deal is, and several have told me that the managers are too cheap to schedule enough staff. I'm surprised that local shoppers put up with this nonsense. I'm from Livermore, and while I have experienced some staffing issues at my local store there, it is NOTHING, like here. read more

Customers beware. Do not come to this Safeway! This Safeway is dirty, overpriced, chronically understaffed and sells expired food. That's right it sells food after it's use by date. It is literally criminal what they are doing as it is illegal for stores to sell food past its "Use By" date. read more

Shopping at the store on 11/12/16 at 8am and had an offensive encounter with a checkout person. Her name is Susan and she is quite possibly the most horrible person I have had the misfortune of dealing with. Rude and inconsiderate doesn't begin to describe her attitude and demeanor. If you're a regular at Safeway, you're probably familiar with Bill. Bill was working at her check stand that morning bagging groceries and she was insulting and rude to him also. The way she treated me was not acceptable but the way she interacted with Bill was simply disgusting. SUSAN IS A DISGUSTING PERSON AND SHOULD NOT INTERACT WITH THE PUBLIC OR OTHER DECENT SAFEWAY STAFF MEMBERS. There are plenty of choices in town of where to grocery shop and because of Susan, I will no longer be shopping at Safeway on Santa Rita. SUSAN IS A HORRIBLE PERSON. read more

Wow. Okay, so I'll start off by saying they're fine as a grocery store. I shop at other safeway locations and they're about what you'd expect as that goes. That being said, I used the men's room this morning and was shocked. It was beyond disgusting, and I've used trench latrines in Afghanistan. Toilet paper everywhere, no paper towels for drying your hands, and to top it all off, fecal matter smeared on the walls of the stalls. At eye level. But, hey, at least the floors were recently mopped. Well done. read more

We've been shopping at this location for 25 years. As time wore on the quality of their products has DRAMATICALLY gotten worse. Safeway "produce" goes bad faster than any other competitors. The meats aren't as good and yesterday we bought "Oatmeal Raison" cookies. We almost chipped our teeth they were SO hard. Depressed in Pleasanton read more

I believe I was cheated at the Jamba Juice at Safeway. I ordered a 16 oz. juice ($3.90) with a $5 gift card. As I was waiting for my drink, they said it hadn't gone through. So I swiped it again, and this time it did go through, but apparently there was only $1.10 left on the card and $2.80 left for me to pay. I had no money left, though. I know I had $5 on that card, and the fact that there was only $1.10 left on it the second time I swiped it shows that I had been billed twice. I told them that I had $5 on the card and that I had just swiped it before, but they said I still had to pay $2.80 and that I should call the Jamba Juice company. Luckily, a very kind lady offered to pay for the rest of my drink. I am very grateful to her! I'm not sure if it's the machine's or the person's fault. I know that $3.90 isn't a lot, but this still affected my experience. Otherwise, my drink tasted good. read more

I came here on Friday after having lunch nearby. The cashiers need to mind their own business when it comes to products he/she buys in their store. I happened to purchase a bag of Masa so I could make tamales and yes, I have made them before however the cashier didn't know that. Lady: "Wow - you're buying Masa." Me: "Uh huh." Lady: "Do you even know how to make Tamales?" Me: "Yes, I do!!" [very proudly] Lady:: "Wow .. that's great!!" Also,there was a white lady, another customer already ahead of me, early 50's decided to huff and puff towards me because I wasn't the same race as hers.She was trying to segregate me from allowing me to put my groceries right after hers on the conveyor belt. Of course, I experienced racism/discrimination in grade school (different City), but I never expected to experience racism/discrimination at a grocery store like Safeway in Pleasanton, CA though. The white lady didn't want my groceries touching hers saying non Caucasians were "dirty," HEY - whatever that means lady. lol Maybe, YOU should pack your bags and move back to Mississippi. My groceries kept touching hers because the cashier was pressing a button to get her groceries closer to scan the items. The white lady feeling disgusted, dramatically pushed my groceries back, twice as she gave me a dirty look. I never felt so angry. We live in 2017 AND in the Bay Area for crying out loud. I have the right to shop as she has the right, but she discriminated me because I wasn't Caucasian like her. The cashier was Hispanic and the guy placing her groceries into the bags was Caucasian and he was nice to me when it was my turn to pay and such so I just assumed it was just this lady's bad day or something. Next time, she pulls something like this with another Asian or another race, I hope the other person tells her off. I don't like altercations because you never know how crazy the other person is and never know if the lady would have pulled a gun at me or my child who was with me. And, these crazies don't get enough punishment because the lady could simply say she was mentally retarded and get off with a slap on her wrist. She also told me she was a Donald Trump supporter and one day, only Caucasians will be left in Pleasanton, CA while people like me (colored people) will be deported back to our Countries, but I was born legally here in the States. The lady was just crazy + having a bad day sounds like. lol Overall, this Safeway like others had fresh fruits and vegetables stocked well. But, with the altercation with this other customer who sounds like she shops here frequently, knowing another cashier who was Caucasian) I won't shop here. I have had better service at the other Safeway locations especially in Dublin - on Dublin Blvd. Never had an altercations with another customers either relating to racism anyways. This was my first time at the Safeway on Santa Rita/Valley store. Also, if the bagger help you out to your car, please don't forget to tip them. Especially in the hot summer months. I usually tip $5.00 so the person could buy themselves a cold one from Jamba Juice or Starbucks. read more

Be very careful with what you purchase from here. Half their stock is always expired, esp organic and dairy products! Everytime I find an expired product and show to the cashiers they are like Ohhh where did you find it and so on. read more

Normal and most commonly selling groceries are not available. Asian section is the worst. Common flat rice noodles and sauce are missing. Always there is no one to service or help in most places. It seems like they lose staff always and everyone is new all the time. Prices have also increased big time lately. read more

The fruits and vegetables are so expensive ... I recommend sprouts super market on Dublin. Fresh and good products.

Just when you think the quality of service and product can't go any lower... it does. Safeway is an excellent example of what NOT to do as a retailer. It is difficult to comprehend that with their corporate HQ located in the same city it could be this bad. The store is dirty and in poor condition, meat and produce is of "cull" quality, and the store is staffed with a motley crew. Look to Gene's Fine Foods, Raley's, or Trader Joe's for better service and product. read more

The deli employees are so fucking slow and move very lazy. They barely speak English. And don't follow directions of what to put on sandwiches. Also one lady kept sneezing GROSS read more

By far the worst customer service I've ever received. Not only are they not interested in helping you at all whatsoever, but they possess the attitude flair of a menstrual teenager. I am not interested in doing business at a store where the customer service employees are more interested in addressing their own personal agendas than the needs of their customers. read more

This review is entirely for Aracely ( I hope I spelt her name right) of the deli department. Rarely will I go out of my way to leave a review on anything anywhere, but I am used to receiving mediocre at best customer service in any portion of Safeway but ESPECIALLY in the deli department where the hot case is. The employees always seem pissed off and put off to be helping me and getting the stuff I need together. Like I came in to personally pester and put to work that individual employee that was stuck with helping me for the day all because I had nothing better to do than come buy things from their hot case. Trust me if I could grab the food myself I would happily do so, but the food is rightfully housed behind a case. Now today for the first time I was helped by Aracely. She was kind and personable to me the entire time of service. As if she was an actual normal human being with conversation skills that was happy to have her job. I needed four different things and it didn't bother her at all. Usually i'd get a disgruntled sigh or something along those lines by the second time the worker behind the case would have to ask me "anything else"? Take a note from your employee Aracely to set the example for the others Safeway. I wish I would have mentioned to the store manager but I was in too much of a rush and didn't have the time to hunt them down. I hope he or she sees this review. Thanks again Aracely. read more

The staff is fantastic. Shoutout to Bill! They have all the items I need. However the checkout lanes are always understaffed. Makes for a frustrating experience and I'm starting to avoid coming here just for that reason. read more

When they are not getting robbed (reference to today's news), this Safeway is a great place to shop. It has everything you could need from a grocery store and always has the great Safeway prices with the club card. It has a fairly large parking lot and is ideally located on Santa Rita Road. It's also close to Starbucks, Hollywood Video, Chevron and Walgreens, so it's pretty much a one stop place to shop center. read more

Artisan sandwhich area is not worth it what's so ever. Line moves incredibly slow and the people making them move even slower.

Today I had the a terribly rude clerk wait on me at Safeway. I walked up to the check stand. A lady was just finishing be checked out ahead of me. I put two items on the belt and the clerk started yelling at me to stop! Don't put anything on the counter when the belt is moving! I looked at her surprised, never have I been told this. Susan was squinting her eyes at me and pushing my frozen dinners back at me! Why did she not turn the belt off if it bothered her? Don't know. Twice she yelled at me to not put my food on the belt. Hello....I was the only customer! I never said anything because this lady seemed like she could commit work place violence. Then when she starts checking me out she is just as nice as can be. Really creepy. She won't be checking me out again! read more

Smaller store that has the basic necessities. Parking is limited with all the other businesses in the area. Staff are friendly.

This store sucks!The cashier Susan L. was discussing about the kind of dates she wants for her age with two customers in front of me in the line[ BTW cougar alert;] .Even if the customers seemed least interested in her dating life she kept going on and on.Here I am, a mom with two young active kids waiting in the line with a cart load of groceries , with a huge line behind me with mostly elderly people!Who cares! Susan L. keeps on blabbering about her guys.I mostly go to the Amador Valley Safeway and they always keep the queues in check. Will never be back!The groceries were fresh though[ the 1 star]! Learn some customer courtesy guys!!! read more

Ok, so I'm ok with Safeway overall, but several people have said the same things about this one. The self checkouts are not an excuse to close check stands. The employees are not exactly the best here, and it's not rocket science. the only thing that makes it ok is the "thank you Mr.____, you saved $$. I'm a sucker for personal service even if it's phony... forget shopping here after 9:00pm , only 1 checker and you'll have to wait for him. overall the customer service here is poor. baggers here don't get it... still put the eggs and bread on the bottom...? They do have the stuff that I like so that keeps me coming back.. read more

I frequent this particular Safeway often for my work time food needs. Typically the service is ok..accommodating and not above the average "I hate my job" type service, but today was different. I wanted to grab some hot soup because it was cold and rainy, and there was literally no soup available. It seemed like what was left in the warming pots had burnt because no one took the time to check it. Also there seem to be two managers "inspecting" the area and completely ignored the issue making a statement "I guess we are all outta chili". Really? Let's get some action and fix the situation rather than sweep it under the rug like no one saw. Also, I went to the deli counter to get some chicken strips and wedges. I was very disappointed when there was no wedges available for me to purchase, but that's not the issue. The lady behind the counter was rude, abrupt, and just overall hating the experience. I'm sorry, if someone is showing some sort of dissatisfaction I would offer another product or at least apologize. Nope! Her response "is that it! You done?" Your kidding me. Please excuse me for taking 2 minutes out of your oh so busy schedule rolling up what ever the hell you were doing to help me. I work in the customer service industry and I know how the public can be, however I did not find my request or concerns demanding as this is a place to purchase food! I will not be giving this Safeway my business in the near future as clearly their mindset is on how the store "looks" rather than the quality it produces. read more

I shopped here a lot when I first moved to Pleasanton, but I rarely shop here anymore. The prices are astronomical compared to Trader Joe's or Walmart. The produce is mediocre compared to Gene's or the farmers' market. The lines are really long outside of peak hours. And the employees (not all, but a significant fraction) are rude - overcharging for produce, whizzing on their bikes in front of cars, walking aggressively down the aisles. You'd think that Safeway, headquartered in Pleasanton, could do better. But nope. Save yourself some money and peace of mind - shop elsewhere. read more

I found staff here to be very rude and impolite. If you go to check out late, there will long lines. Staff works slow and fewer of them are there I went there. Also, parking lot is dark. Once I forgot two packs of water in car and came back in 2 minutes. Someone has already stolen it. Never used gift card exchange machine. It gives $15 for $25 gift card. Another Safeway store will not accept the voucher you get for gift card. Today I tried to exchange voucher which got yesterday. An employee as well as manager very rudely said no to accept it. I found them very impolite. They were not even willing to give me any credit or compensation. read more

2 checkstands open on a Sunday.... enjoy the long lines... What does it take to get a quick check line?

Ordered 2 cakes for my little girls birthday.... One for today (her actual birthday) another for Saturday (party) just picked the first one up and it looks nothing like the one we ordered.... It's messy, colours completely different, to say I'm annoyed and disappointed is a understatement. Got a refund and cancelled the one for Saturday..... My little girl came with me to collect and she is now upset after seeing it. Now need to find a cake by Saturday!!! Safeway....what a complete disappointment! Will not recommend or use again. read more

As usual there was no one bagging groceries. I asked the clerk if they'd stopped hiring baggers and she informed me they had 2. She further explained one was collecting carts and the other was cleaning the bathroom! Glad that one wasn't bagging my groceries. The shopping experience here just gets worse and worse. read more