One of the businesses in The Summit is Safeway. It is a well used grocery store by many customers. Today I stopped by because I knew they carried ice cream cakes. I found a cake made by Carvel. They have two sizes there. There are some other similar items. The ice cream cake is very tasty. You must leave it out at room temperature for a few moments so that you can cut into it. Shared parking lot and Wi-Fi in the store read more

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I am speechless over how badly this bakery botched a cake for a 2nd birthday. On Friday, I ordered a 1/4 sheet cake and explicitly specified a Minnie Mouse theme with a pink, black, and white color scheme. Despite repeating these color details multiple times on the phone, I was handed a square cake with a random orange/beige polka-dot pattern and hot pink trim. No Minnie Mouse colors and zero effort. To make matters worse, their idea of "decorating" was handing me plastic Minnie and Mickey Mouse toys to stick in the top myself. This was a massive letdown, and with the party today, I had no choice but to take this half-heartedly made cake that was absolutely nothing of what I ordered. read more

Safeway - This was the cake that was presented. - Grocery Near Me - Scottsdale, Arizona

Needed Mothers Day cards! Last minute, I know!‍. Safeway always delivers! I try to be prepared, but... read more

Safeway - Front of store! - Grocery Near Me - Scottsdale, Arizona

Good weekly digital coupon specials. Deli and Bakery are very good. Staff is nice and helpful read more

Safeway - Grocery Near Me - Scottsdale, Arizona

Worst customer service ever encountered. Nobody in the store knew where to find Pepsi Prebiotic soda. Asked 3 associates and they all just kept directing me to the 12 pack Soda Aisle or asking me to inquire to the next person who had zero interest to help. Why do you offer promotions and then not train employees to know where the items are. Customer service counter is always unmanned and someone might show up by a miracle if one is lucky. Prices and coupons are never matched once you check out. Just not up to the mark at all. Wonder how this place runs? read more

Horrible customer service if you don't have out then open up lanes to support customers. Piss poor planning with scheduling on a very busy day stand around, waiting for someone to assist. Safeway really really misses the mark when it comes to customer service. read more

After five fails : the deli folks frequently display their "you're bothering me attitude " when asked politely to slice deli meat to your desired quantity and thickness. They also have used the old slight of hand trick by slicing one piece and showing it to you for your approval only to get the meat home and have it resemble nothing close to the thickness (much thicker) they showed you in the store. When I spend almost $20 for sliced deli meat, I'd like it cut the way I like, it. Highly likely I'll start driving slightly further to another supermarket ........starting next week. read more

The store is well taken care in the matter of cleanliness. Sale prices are good. I usually do self check out and Darlene is very helpful when I have any issues. She is pleasant and knowledgeable. read more

Omg this store is huge! This is actually one of the nicest Safeway I've ever seen. It both has a Starbucks and offers the most awesome Boars Head brand for deli meats. I like the fact that there are plenty of self check out registers and the fact that the store is very clean and the employees are very friendly. read more

This Safeway location has been a lifesaver for our family. During the CV lockdown we ordered all our food online for Safeway pickup. It was very easy to create an account and order. They had virtual coupons that were easy to apply. While we were in quarantine we did one delivery order and that went smoothly as well. We had some minor issues on a few of the orders but called and it was fixed pretty easily. After you order you get an email confirming your order the pick up time and date. When Safeway is done picking your order they send you a text message for pick up. There's 2 parking spots you can park and call the store. They bring out your groceries in masks and load them into your car. So easy !! Would highly recommend. The online grocery manager is friendly and responsible!! read more

Using the "app" is horrible. Every time that I shop at Safeway, I am overcharged on multiple items . The app doesn't communicate while in certain locations of the store. Going to Safeway has become a frustrating experience. No more 4 me. read more

This location has the rudest woman at the customer service counter. I have never ever had to return any food item but considering the prices I found it necessary to do so this morning. I was met by a flat out hostile woman who reprimanded me for the return. I felt belittled. I will definitely avoid this location going forward and drive the additional miles to grocery shop somewhere else! read more

I just witnessed Joe in the produce department bully and belittle another employee. The young kid just asked him for some help moving stuff ... They basically laughed and made fun of him. It's totally unprofessional. I guess Joe thinks he's a tough guy picking on the teenager. read more

This Safeway is in good location with ample parking. Everything you expect from a grocery store is met here. Last summer, I remember the fire department was here trying to relocate a rattle snake that took refuge behind a planter. Unknowingly I walked right pass it and nobody told me about is until I was in the clearing. Most shoppers here seem to be in retirement because most of the time I'm here mid-day when everyone should be at work. The staff are friendly and the gal at the customer service counter is especially nice. Minus one star because their produce in the organic section can be hit or miss in freshness. read more

Safeway - Nice! - Grocery Near Me - Scottsdale, Arizona

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Chris in the produce department went above and beyond with service. I needed 100 mushrooms and he picked and packaged fresh ones for me. Chris is a reminder that Customer Service is still alive and well. Telling all my friends. read more

The service at this Safeway is terrible. I had u deals clipped in my cart, and when I went to check out, none of my deals were coming off. I asked the cashier for help and she proceeded to help me, but the next customer needed help so she went tl to help them and left me there. I finally had to ask her what she going to help me finish my transaction. I definitely do not recommend this store because the staff is terrible. read more

Here we go again! Friday before a holiday and we have one cashier at 9am!!!! 5 people with full carts waiting in line only to have another cashier come and take one person refusing to put her light on until I said something. 40 minutes to get through checkout. The people behind me had their ice cream melt!! I don't get it. read more

customer service manager "Yung" checked us out. well, that's what was on her name tag, but the receipt shows FENELLA. she is perhaps one of the rudest and slowest women I have ever met. We had two gift cards, and she seemed very irritated by that and kept slamming them around onto the counter. I picked them up and put them back onto the conveyor belt, she picked them back up and slammed them back down onto the counter, she didn't tell us why and I said well I want to make sure that you get it. And she said "that's what we do! "I said well that would be nice to know. she responded with they look of disgust. She proceeded to blow her nose and then handed us the items with the hand. She just blew her nose in. Gross. I am posting this everywhere! Do not shop here. read more

I had the worst shopping experience at the Safeway in far north Scottsdale (almost Carefree). First off, you cannot use their app in store, unless you are up front. This being said, there is no way to check or add any digital coupons while shopping. Next, the deli counter is only open from 10-2... really? When I did go to check out, I chose a lane with an open light on...but was kicked out and told to go to another one (after waiting) because the cashier wanted to close... mind you no one was behind me. When I asked the "new" cashier to scan my barcode she told me her scanner was broken and I would need to input my phone number. Well, like many folks, I didn't know which number I have associated with that card... so the bagger looked at my account and told the cashier the wrong number. I told the cashier that it was the wrong number but she said she already entered it and that I would need to go to customer service....yes, another line to wait in. Customer service tried going through my app and matching each coupon item to the receipt (the Ben & Jerry's started melting...get my point) .. many coupon items were missed as well as being told I could not receive my fuel points.... to top off I even had a 4x fuel point coupon downloaded! Not shopping there again! read more

I love the Safeway by my house but this location was terrible. None of the digital coupons work. I was there in my work uniform and it seemed like all of the employees were following me around thinking I was trying to steal something. There was a women working the self-checkout who came up to me 3 times to make sure I was paying for my groceries when I paused to get a different card and then on the way out scolded me for leaving 2 or 3 items that weren't in my budget on the side of the register because I couldn't go out them back. read more

Tragic. This used to be a wonderful store. I moved to the area 19 years ago and Safeway opened soon after ... big, bright, with friendly employees, fair prices and wonderful produce. Now, since Albertson's has taken over Safeway, a mere shadow of that store: surly employees, sloppy stocking, high prices ... and the produce? I now go to Sprouts for that. read more

I shop at this store frequently and have always found employees friendly and helpful especially in their extensive liquor department. Being a larger chain, they are rarely out of items. read more

Red roses? We have shopped at this Safeway for the five years we have lived in this area. I would usually rate it quite well, but had a terrible experience on Monday. My husband bought me red roses there on 2/6 for my 2/7 birthday. Three days later they wilted, never opened and discolored. I asked him twice where he b ought them. Safeway was the answer both times. I left them in the water because I wanted to return them. No, he didn't give me the receipt. They were a gift. When I returned them the woman gave me the third degree. "Don't have a receipt"? Hmmm. "We don't sell these flowers." Red roses? "That's not our rubber band." I finally gave up in desperation and told her to throw them away and I left. Did she think I make a habit of returning old flowers? Suggestion: If you want to buy flowers, don't buy roses at Safeway, keep the receipt, or buy candy instead. read more

My husband went to Safeway today and tried to get meat and cheese at the deli. He was third in line. When it was finally his turn, he was told that the deli was closing and was not helped. Apparently they close the deli at 2pm on a Tuesday?! This is not the first time this has happened to him in the middle of the week. When he went to check out, the cashier was extremely rude to him. He always checks the receipts because we often find charges to be wrong. The cashier told him to move along and he was holding up the line. I don't care if they are short staffed or whatever else, BE NICE to your customers. She never said thank you or anything that wasn't rude to him. I think it's time to start shopping at Fryes. read more

I order groceries a day in advance. Delivery slot available was 5:00 pm to 6:00pm. The groceries arrived at 8:00pm only because I called customer service and was on the phone for 20 mins. The groceries had not been collected much less in a delivery be vehicle. Boo on them, never again! Customer service promised someone would get in touch with me but that did not occur. Not even an email. I DO NOT recommend Safeway to get your groceries into a delivery car it seems that is beyond their capabilities. read more

While there is an ordinance in Maricopa county as well as the city of Scottsdale to wear a mask, the managers of this store and I'm sure many other Safeways do not enforce the ordinance. I am tired of seeing people walk around the store without a mask on or wearing it on their chin. We have a worldwide health crisis going on and the management needs to quit playing Mr. nice guy. Telling these customers to put on a mask or come back when they have one is not an unreasonable request or expectation. Because of the situation I have taken to shopping online and picking up my groceries instead whenever possible. read more

For home delivery, if you want to be charged for items NOT delivered, if you want to totally miss your scheduled times to be delivered, if you want promises from Corporate customer service which are never fulfilled by the store home delivery, this is the place for you to shop. Totally awful experiences every time. Totally incompetent operating management for delivery. Better option: go to Fry's home delivery. Only one example: ordered $400 worth of groceries two days before scheduled delivery from 6-10 pm. Received a call at 5:30 pm from "Jacob", delivery manager that his people had already left and he's leaving too. My order won't be delivered. Since they couldn't deliver and had cancelled, I had to spend another couple of hours re-inputting my total grocery list AGAIN for another day and time. Ridiculous! read more

Stop by Safeway on July 6, 2022 had to stand in line for approximately 30 minutes because the manager or helpdesk would not get other cashiers nor baggers to assist the existing one cashier. Customer service at the Safeway is pretty much nonexistent always have to bag my own groceries or have one of the elderly ladies that is a checker bag them for me or assist me in doing it. You would think with the current prices and wages people are getting paid they could provide some customer service above a half a star or zero stars which I would write them if that was an ability to do that read more

Very disappointed with my trip to Safeway. I don't live but started going to this store because they had a pick up option. Today my bill seemed high so I checked when I got home and sure enough was charged for 22 Green Bell Peppers instead of 2. Contacted the store and asked them to pull up my receipt. Nope they can't do it. I explained the store is not close to my house and don't know that I will be back. Too bad the only way to get a credit THEIR mistake is to go into the store. Shame on you! read more

Safeway - 22 qty Pepper $21.78 - Grocery Near Me - Scottsdale, Arizona

This store apparently doesn't care much about Covid. While they put down one-way stickers for the aisles, they are not enforced. Every time I go there I see people going the wrong way, and are sometimes rude about it. I also see people without masks. What I have never seen is the store doing anything about it. I don't think they care. And that makes me wonder how clean their produce and other products are. read more

I have been shopping at this Safeway location for the past couple of years as it is the most local store for me and the member discounts. There has of late been routine shortages which required me to make an additional trip to another store to find creme (half n half). The stock was completely gone last Wednesday and I had the same experience on my two previous shopping trips over a period of several weeks. There seems to be an issue keeping dairy stocked that is not happening at other stores. If this situation does not improve it may be time to move on. read more

I like the remodel but man you need help at the deli counter. I just got pawned off to someone else who was not even cutting meat to "help" me while the other person helped her friend. That not right, especially because I was waiting behind 4 people to finally get helped. Please get more help! read more

Stopped in here to get meat from the butcher counter. Waited for 15 minutes and no one helped me. The butcher wouldn't look at me. Multiple employees passed. No one thought to stop and help a customer. I will never be back. Didn't even buy the other groceries I gathered. Just left disgusted. read more

A big thank you to the staff at this store. I accidentally left my wallet in my shopping cart and I am so grateful to the staff member that found it. They kept it in the safe until I was able to get back in and pick it up. What could have been a terrible situation for me, turned into seeing the best in humanity. Plus it's a great store to shop in. Nancy read more

The staff at this store never cease to amaze me! They are always pleasant, helpful and professional! Today, with the store crazy with customers, Keith Thurston in the deli department went out of his way to make me feel important! He had the responsibility for cooking the chicken and I watched him go about his business like the seasoned professional he is! He kept me informed of timing and made a special pick just for me! Merry Christmas, Keith! You are destined for great things! read more

I am very impressed with this store! It's consistently clean and the staff have always been helpful and kind to me. In each department, I am impressed by the selection of products they have to offer. The produce department has always been well stocked for my trips, with only the exception of one occasion (due to a national lime shortage). I appreciate that there is a bank location and a Starbucks location within the store as well, not to mention a gas station with reduced fuel prices for Safeway Card holders. For the most part, the entire store is well lit and the products are almost always well stocked. Overall, I think this store deserves five stars because of the quality it consistently offers it's customers. It's no AJ's, but it's also more reasonable in price! read more

Safeway - Summit Safeway! - Grocery Near Me - Scottsdale, Arizona

Crappy customer service. Short staffed front end & self check out is often not open. CHECK FOOD EXPIRATION DATES!!! This location is notorious for stocking expired food items. When informed, they don't remove it as we've seen the food still there on our next visit. Frozen items have been several MONTHS past the best by date. How gross is that??? read more

This place is fine, until they rip you off. Read all of the other 1 star ratings for some of the crap they try to pull. My problem was in the seafood dept. I wanted the halibut that was on sale, called and was told that it was $5 Friday only, checked the ad, runs for the full week. Went to the store, showed them the ad, same guy says that's for frozen halibut. In the FF case halibut is $19.99. Check the ad again and it says 5.99 previously frozen, NOT frozen. Ask to see manager, guy re-marks to lower price, supposed to be 5 oz. portions, weighed when I got home, 2 pc. less than 8 Oz. Stores should not be allowed to sell by portion, most states this is illegal (ex. Pa. & MD), it's an invitation to rip people off. read more

I love the Safeway at the Summit - did a wonderful job of remodeling it. Also, the delivery service is very good, I have used it three times and been extremely satisfied. The delivery guys have been pleasant and brought my groceries inside for me to the kitchen counter. I have been going there for many many years and have been happy, what are some of you complaining about? Get some groceries and go on with your day. read more

Shame on you Safeway - it is late June and there is NO EXCUSE why 100% of your fruits come from OUTSIDE THE USA - the produce from Mexico is HORRIBLE - no flavor what so ever - but I'm guessing a pretty mark up for you. SHAME ON YOU - this is environmentally irresponsible and what about the US Farmers. Buy Local, Buy USA, don't buy Safeway read more