I have Fidelity as a Home Warranty - long story short Action Air saved our sanity. Our AC went out and had to go out of network, because Fedility couldn't find an in network company to come out. We called Action Air and they were able to schedule us within a couple of hours, from our call. The inside of our house was over 100°, we had been in excessive heat warning for days and were still going to be them for another week. Nick came out, diagnosed the problem(s) and let us know how we could proceed. Since we had Fidelity I followed their protocol, but was given the run around / delayed tactics and since this was literally life or death, scheduled an appointment, for Action Air to install a new unit. Our appointment was a few days out and Action Air offered to let us borrow some portable AC units. They worked so we could do some stuff at home, but with the excessive heat warning the units weren't enough for us to stay full time at the house. We ended up getting a motel for the evenings. During all this time Tracy was calling checking on us. When it came installation time, everyone showed up at the arranged time and work started immediately. Everyone knew what part they had and it went together like a puzzle. All the guys were attentive, friendly, they put down sheets in the walkways they used, the had sheets to cover the clothes in the closet, for when they were in the attic, they cleaned up after themselves and knew their business. They install a brand new, bigger and so much more quieter Maytag unit. After a few hours we had air . They removed the old unit and got the required permits. People and dogs were happy again. Unfortunately, later that night cold air stopped blowing. I contacted Tracy and she immediately called back. She got Nick on the phone and started brainstorming what the problem could be. Since it was 9/9:30pm, they said they'd be out 1st thing in the morning. Morning arrived and I get the call they're on their way. Nick does some testing and turns out it was a bad blower - the blower is old. The blower had absolutely nothing to do with the installation. Even though we weren't scheduled for an installation, they stayed and installed a new blower in the attic for us. Without a doubt, or skipping a heart beat, I would recommend Action Air - Tracy, Nick, Andrew and Mark (there was another guy, but I missed his name). They are upfront, honest, have great work ethics, reliable and a get the work done crew. read more

Action Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

A Las Vegas JACKPOT! After dealing with TV ad guys, the billboard guys, and anyone other than action I found the best. I went from " you need a new unit" to a " we can fix this". Always on time, no canceled appointments, friendly service personnel. They will explain in detail the status of your heating and air. They even change your filters as an added bonus. Over the past few years in Vegas, we have had several different service people from Action. All are fantastic. If you lucky you will get Nick, but do not despair all their people are great. Prices do not compare with other like businesses. They offer a great yearly fee to cover all your costs on future repairs. It is not enough to say, "Simply the Best", they just are... plus some. read more

Some companies have the ability to set themselves apart from the others and Action Air is just such a company. I've had multiple companies come to my home to diagnosis what i thought was a zoning issue. Action Air was able to get me in on very short notice which was impressive too say the least, Eric called me and said he was running early, I said please come over. He listened to my issue and up in the attic WE went. He explained the issue to me in laymen terms and explained my options. I explained to Eric the system was under warranty and he listened as I talked to Honeywell about the problem. Eric said he would speak with his manager to see if they would honor the warranty work. The reason I point this out, is most companies WOULD NOT go to such lengths to put in warranty work. Honestly, I was skeptical myself. So, this is where it gets real good, Tracy called me this morning and said that Action Air WOULD indeed replace the broken part and honor the warranty, I was so impressed!! My experience with Action Air has been nothing but spectacular and second to none!! Eric was thorough and more importantly, knowledgeable to what was the problem with my zoning system. After I wrote my check for the service call, I asked Eric did they have a Veteran discount?? and he immediately took off a portion of the service call. Since I had written the check I told him it wasn't necessary, KUDOS FOR TAKING CARE OF VETERANS ACTION AIR!!! If you're ever in need of a professional, competent, FAIR, customer service oriented COMPANY, ACTION AIR IS YOUR GO TO PLACE!!!! read more

Our air conditioning stopped working in half of our condo. The next day, we called a list of three A/C service companies to see if any were available to assess our A/C that day. Action Air was the first company to pick up the phone. The representative I spoke with at Action Air stated that they could send an A/C technician to assess our A/C later the same day, though it would be later than our building allowed (after 4:00 pm the same day). The staff at our building ok-ed the technician to come in an the technician arrived at 4:21 pm. I was not informed by Action Air that having one of their servicemen come out after 4:00 pm would mean extra charges. I first heard of the additional charges in the comments below, after service was completed and paid for. The comments below state that the extra charges (which were not mentioned over phone, in person, or on the invoice they gave me after I paid for the service) were for: (1) A last minute request (which A/C requests usually are) (2) Extra insurance required to work in our building, and (3) The extra length of time required to go through our front gate and talk to our front desk (10 minutes on a busy day). This is the service we received: The technician used an infrared thermometer to ensure that cool air wasn't coming through the vents in question. Then, he went to the compressor and drained the pipes (which required the push of a button- the machine cleared itself). He then gave me a bucket of dirty water, which I cleaned out and gave back to him. He came back to me in the next 10 minutes with: A bill for $210 dollars: $105 for the diagnosis $105 for draining the pipes I think most people can see why this charge seems unreasonably high. AFTER ALL OF THAT, WE STILL DO NOT HAVE COOL AIR TO HALF OF OUR CONDO- NO RESOLUTION CAME OF THIS VISIT. Yet, when I contacted Action Air about this via email (like they requested below), I was advised that I am expected to pay for work completed and that no refund would be issued. I am happy to pay for service that actually solves the issue we called for. I never refused to pay for services/I paid right after service was complete. From what I can see, I paid for a person to come to our unit, check the temperature, push a button, ask for me to clean the mess, and then to leave, resolving no issue. No responsibility was taken on their part for poor communication, hidden fees, and no resolution of the issues that we called about. It's not reasonable for a company to expect customers to pay for services that did not solve any problems. That is the company's responsibility. This was a small problem that could have been solved with honesty and accountability, rather than pretending that you would resolve the problem here and then telling me via email that you are not willing to give a refund for service that did not solve the problem. I have never written a review like this; I wrote it because I'm appalled by how this was handled. read more

Scam artists. The quote they gave me is almost double all the other vendors. When I told them they are more expensive than everyone else I was told there is a $100 charge for them coming out to the house. They should tell people in advance when there is a charge for a visit, not after the fact. The lady on the phone said it's like going to a restaurant, you have to pay for the meal. How is this even relevant? I recommend to stay away. I used another company that charged me much less, almost half, and there was no charge for their visit either. read more

Told the dispatcher my problems with new house upstairs heat pump condensate line clog already called my house warranty and told line was clogged as he pumped 160 psi into line and popped a 90 turn off. I relayed all this inf to her and she still sent a guy to try same thing , same result. Though he used a refrigerant at 240 psi. Same thing. So long story short, 2 75$79 bills with no help. She did call back and say they would have to tun a new line from unit to out side 2 guy 4-5 hours . No really. So I will fix myself when back feel well enough for two hours of labor. I would think Action would be good for residential service calls only not what I asked for though. read more

I am only giving 1 star because they did do a good job. Otherwise I was very annoyed that they were not honest about the price of the motor that needed to be changed i was told the motor cost $550 and when i went on amazon i saw it was only a $100 dollars. This is after they misdiagnosed the problem and charged me $295 for some cleaning and freon. All and all i paid them $550+$295 = $845 read more

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Absolutely amazing customer service and honest to boot! So we woke up this morning at 6am to a very hot house because our AC had gone out over night. What a great way to start they day! Luckily my husband had Action Air Conditioning on the phone within the hour of us discovering that our AC was out. We have used them twice before and knew Action was a great company to deal with. He called them and we had an appointment scheduled for later in the afternoon today! Yep, that's right, TODAY, the same day that we called! The technician was here by the time promised. He even called to let me know he was on his way, which I always appreciate, since it helps you plan your day around the service call. When he got here, he asked me what was going on. I told him the issues and he went to work right away. After a bit, he had figured out the issue (a blown circuit board) and explained what he needed to do, how long it would take, and the approximate cost to replace the part. So after sweating my tail off all day, I told him to go for it and fix the bad boy ASAP. And what do you know, the AC unit was fixed within the time frame promised and for the exact amount we had discusses previously. No mysterious charges or parts were added to the bill. He even showed me the messed up part, which was a circuit board with a blown out hole the size of a dime, and explained what happened to cause the problem in the first place (thank goodness for circuit breakers). My technician was awesome. He was friendly, knowledgable, and good at his job. The call center was friendly, courteous and very helpful when arranging my service call. This is a top rate company that does great work honestly! Thanks Action Air Conditioning, Inc. for fixing me up and treating me well. I hope I don't need AC service for a LONG time, but if I do, Action will be who I call over and over again! read more

I have used Action Air at every Condo and house I've lived in for the past six years. I met them by accident - my neighbor had called for service and I said "hey, since you're in the neighborhood, can you fix mine too?" Not only did they fix it right away, they can me a number to call in case anything happened. Years later after I bought my own place, they fixed that unit and eventually replaced the entire set up. I can't say enough about Tracy, Brent and Charlie. They show up when they say they will, are honest and the price is right. What more could you ask for? Please message me if you want a personal recommendation. I tell EVERYONE about these guys!! read more

I used the Yelp quote tool to get quotes form 8 differ a/c companies. Some responded with quotes that "could range from $150-$1,500" others wouldn't even give a quote. This company gave an honest answer and extremely reasonable quote of under $100. They responded quickly to my messages and set up an appointment for the next day and worked around my schedule by setting a 3:00-5:00 pm window. The tech, Eric, called 30 mins before 3:00 to let me know he would arrive at 3:00. He showed up right on time, was extremely polite and very knowledgeable. He explained in detail what he needed to do, the types of equipment he'd be using and that even if there was extra work involved that he would honor the online quote! That rarely happens with companies and his honestly was refreshing. He went above and beyond and we'll be using them again for our routine maintenance. read more

I have used Action Air many times over the years for an older home I own. I like that Action Air always sends me the same technician, Eric, as it ensures continuity of care and Eric knows all the ins-and-outs of my particular unit. Eric is always punctual, professional, and exhibits an impressive skillset. Prices are very reasonable at Action Air and their operations manager, Tracy, always responds promptly to my service requests. Today, I had two rooms that were not getting enough air and Eric expeditiously resolved that issue within about an hour's time. I am very pleased with the results! If you want HVAC action, call Action Air! Thank you, Tracy and Eric! read more

I can't say enough good things about this company. I usually go through craigslist, but when my outside HVAC Unit fan stopped spinning I knew I needed a professional. I actually chose Action Air based on the number of great reviews they had here on Yelp.com. I scheduled for a 7 am appointment. The Tech was right on time, quickly diagnosed the problem, and had the part on his truck. After he replaced the motor, he noticed the breaker switch outside was broken. He went and picked up the part and installed it for no extra labor or charges. Reasonable prices, and outstanding service. read more

Awesome company. I called them and they had someone out within the hour. Their technician had excellent customer service. Very fast and reliable. Talked to me very clearly and made sure I understood everything in detail. Made me feel very comfortable. He was very knowledgeable. Answered all my questions and had my A.C. running strong again in a couple hours. I would recommend these people to anyone looking for a reputable quality company to get the job done right. read more

Action Air Conditioning - Old broken motor - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

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This review may be a bit premature, but I literally just got off the phone with Tracy and she is sending a tech to my house within an hour. For it being Sunday even and Father's Day - I'm super impressed! The quoted diagnostic fee is very reasonable...I have high hopes but so far so good! **UPDATE: Repairman showed in less than an hour and now my house is cool again. The tech has been so very nice and knows his stuff! I would whole-heartedly recommend this company to anyone in a pinch. They are awesome! read more

My experience couldn't have been better! No A/C in the middle of July can create a little anxiety, checking online reviews can really add to that. My interaction with Action Air started with a more than pleasant call with Tracy (great customer service skills). She indicated that the tech would be to my house in an hour. I thought that sounded too good to be true, until Dennis arrived 58 minutes after I hung up :) Dennis was fantastic, he found a fried disconnect and had it replaced quickly. He also gladly answered a handful of questions - thanks! This was, without exception, the best service experience I have ever had. Thanks again. read more

We had a few days in May 2014 were it seemed a little warm in the house and discovered the air conditioner wasn't coming on. I checked Yelp and I liked the reviews for Action, so thought we would call, they were able to come out that Friday evening and take a look. It took our tech about 10 min to find the problem. The heater cover had come loose and it caused the entire system to shut down, definitely not something we ever could have conceived ourselves, we checked everything we could think of. We will definitely call them again for service and with any luck, prior to the system breaking down. Thank you for the great service. read more

I selected Action Air because of its review rating and also because of the voucher offer. It did not disappoint me. I was very satisfied with the service. I called in the morning because my tenant's thermostats broke down and I needed a morning call. The rep. was very courteous and was able to arrange a service call in the morning. She gave me a call 15 min. before the service technician would arrive to alert me. The thermostats were replaced and the charge was reasonable. I will use it again next time my tenants have a problem. read more

Excellent service! They arrived on time and Eric was very helpful. He is knowledgeable and explained everything in a simple understandable way. read more

Once again Action Air came to the rescue. Our air conditioner went out in the middle of the night, I was able to call and talk to Tracy first thing in the morning and she was able to have someone out within an hour of my call. It ended up only a capacitor and we were able to have our home cooled off in about an hour. Thank you Tracy and Eric for helping keep my air conditioning top notch read more

When the AC goes out in the condo you are staying in, during a hot weekend in Vegas, that is not good, to say the least. Thank goodness Action Air Conditioning sprang into action. Their tech, Eric arrived earlier than the scheduled time, already a good sign. He was professional, and efficient. Wasted no time in identifying the problem. Plus, he marked my unit for future reference. Great job!! Will definitely call them again and recommend them. read more

Action Air fixed a incorrect installation by another company of the interior AC unit in my condo years ago. It was a bit of a lemon with many problems, so I had them out a couple of times per year to handle issues. They were always quick to respond, had reasonable prices, and their staff were respectful. I bought a house a couple of years ago and used the home warranty twice for issues. Horrible experiences both times. This year when I wanted a spring maintenance, I called Action Air. They came the next day and did a thorough tune up. I recommend their services. read more

When another company let me down, I called Action Air. Even though at first they were unable to help with what I thought I needed, they listened and gave recommendations. Then when I realized that they could help, they were the first call I made! Very happy with their knowledge, effectiveness, and concern for my problem! They are awesome and I would highly recommend them! read more

This Tracy was amazing! She called me back over the weekend from her camping trip and walked me through possible troubleshooting "quick fixes". When she returned on Monday, she followed up with calling and getting multiple quotes for me, for multiple solutions. I have a number of properties and have dealt with many service companies from appliances to furnaces to flooring and beyond. This was the best customer experience I've had in as long as I can remember. Thanks Tracy. They are lucky to have you! read more

This company is called action air, and they are completely right about the action part. 4/30/14, I wake up and I'm sweating bullets, turns out my upstairs A/C went out. I call them, expecting that someone will be out in a day or two, but was shocked when I was told I'd have someone there within the hour. Tim, the tech was prompt and polite, it took him about 30 minutes to explain the problem and give the price. he explained the part number and even let me look it up to make sure I wasn't being ripped off before he did any work. I talked to both him and his supervisor and the customer service was absolutely phenomenal. They worked with me in getting everything taken care of quickly and even did a follow up call to make sure everything was working great. As a homeowner I have to deal with service companies when things break in my house, but I can certainly say this was one of the best experiences I've had, and is recommend them to anybody read more

WOW! I will never use another AC company again. We called Action Air a little before 8p and they were here by 9p!! This is after we had called ANOTHER company (who we had used before when we had a home warranty) last Friday morning(!) and they said everyone is backed up and they couldn't get out here until Monday 1p-5p, and we slept in a bedroom with no air for 4 nights (thermostat registering 91) and then they didn't show, even after I called at 4:45p and they said they were running about 2 hours behind and asked if I would still be home. The technician that arrived from Action Air (within about an hour!) was friendly, helpful and although he couldn't replace the compressor (ouch!) he gave me the name of who would call in the morning with a quote and timeline. A+ service all around. Trust me -- don't use anyone else. We won't! How I wish I would have called them first... read more

Thank God for Eric! He came out on a weeknight within one hour and fixed my AC. Very honest and sincere. My advice: Don't call anyone else! read more

Had to give them all 5 stars. Great service, great price, came out same day, less than an hour after I called. Other place couldn't get me in until Tuesday, and today is Wednesday! Couldn't wait a week for A/C! Definitely recommend to all my friends! Soooo glad I called! That review was from the first time they came out to help me. The downstairs unit was repaired at that time and is still going strong. This review is when my upstairs unit gave out yesterday. Again same quick reliable service, the tech , Dennis, was knowledgable and courteous. The repairs were handled with care and skill. Would never call another company to service my A/C! Yes, it's me again, my A/C units are almost 30 years old so it is no surprise that there was a little issue again this year. And once again, these guys came to my rescue after the home protection plan left me hanging. Eric was great, rode to my rescue even after what had to be a very long day for him. Fixed the unit, less money than expected, and did it with a smile on his face. These people care about their customers and about the work they do. You'd have to be a fool to call anyone else! read more

What an amazing ordeal start to finish!!! Messaged a bunch of Air conditioning places looking for reasonable quotes on what it cost to fix our wires. (Our puppy chewed them up) we panicked and thought we were going to have to pay tons of money to get it fixed. Our house was hot everyday...I talked to Tracy the manager through messages and she quoted me between $100-$150 and that is exactly what it came out to! I am grateful for these guys. My fiancé said they were very friendly. Definitely affordable - I recommend everyone who has air conditioner problems hit this company up! We couldn't be happier. read more

I cannot express how great this company was to me. If I could give more stars I would. Is started off with a leaking drain pan under the air conditioner which was leaking into the attic and when the repair guy came he fell through the roof and with one leg sticking through the ceiling I thought it was going to be a nightmare. Ine call to the office and they had a drywall man out drying the ceiling, fixing the hole and before I knew it the ceiling was fixed and looked brand new as if it never happened. then they sent a carpet guy the very next day. I was please at well they conducted themselves. even in a disaster they stepped up and handled it. Thank you Action Air, for being the best air company in a sea of competition. I recommend you call them before anyone else in Las Vegas. read more

I had issues with my Air Conditioner... Called Tracy,, she had Eric come out within the hour... Eric diagnosed the issue quickly and had the unit running in 10 mins.. He also fixed the issue with a rattling noise... Apparently the other people I had come out last year, did not do a good job... He fixed it very quickly... Super nice and respectful... I have my go to AC company for any HVAC issues in the future... Thanks for everything... You guys ROCK... I will definitely spread the word and refer anyone who needs HVAC services to you... read more

I call Action Air on a Wednesday night regarding air conditioning problems. Air Conditioning problems is one thing, but in June its even worse. Upon calling the company, I was greeted with a friendly reception and asked details regarding where I live and what was wrong. After a brief conversation, I was told I would have help within the next hour and sure enough---I DID! I have one of their technicians, Dustin, come out and take a look. Not only was he friendly, but he was also able to explain the problem in simple terms. No fluff, no BS. Dustin was very straight forward and explained the cost if I were to do it that night or the next day. I opted for the next day. Dustin saved my number before he left and called me in the late morning letting me know of his arrival. He was in and out very fast while also doing a wonderful job. Parts and labor were inexpensive. I would definitely recommend this company and their great technicians, like Dustin, to anyone within the Las Vegas market. read more

The best air conditioning service company in Las Vegas.

I received excellent customer service from Tracy, who set up my appt, and the service tech who came to the house was on time and courteous.

Customer service on the phone when setting the appointment was good and the repairman showed up earlier than scheduled...A+. He was a friendly person and pinpointed my problem and fixed it immediately. However I gave them 3 stars because I felt a bit overcharged for the simple 20 minute visit and easy solution to my problem (a simple tightening of a loose connection on my power box that took 1 minute to tighten). All in all, I appreciated the customer service, speedy arrival, and friendliness...but the fee was too high in my opinion. read more

Used Acton Air again. Always honest, accommodating and courteous. A great company.

I have used these guys on 3 separate occasions. They're honest, on time and efficient. Highly recommended!

Came out to do preventative maintenance on AC. No complaints.

I love these guys! I've really needed them 3 times over the past 3 years and each time they've been able to come out same day and fix only the part requiring fixing. read more

I had such a great experience that I had to share. I knew something was up when we woke up and it was hot in the house. Like gross hot. I searched for a business to call and the only thing I knew was that I was not going to call the Yes! Company. After a little research I landed on Action air. There was definitely hesitation on my part being they had a perfect yelp score but the reviews seemed legit and I gave them a call. A gentleman answered the phone and we worked out a time. The call was pleasant and quick. The repair man called me to let me know he was on his way almost exactly on time. He was very patient and explained everything he was doing during the whole process. He made us feel comfortable with what was going on and even left us with some helpful tips. I highly recommend Action Air Conditioning read more

Have to give action air some more props! They came right out to check something for me. Dennis has been great he did my check this year and I requested him back! He is very knowledgable and thorough with his work. I actually thought something was wrong but it was just his thorughness and I truly appreciated it. He was able to educate me as well about basics so that I didn't have any worries over the summer. It's hard to find a trusted company in town and I trust them. Tracy is great when I call and always right on it! read more