While on vacation my family and I decided to the boat tour which included drinks, lunch buffet,…read moresnorkeling, and being able to be on a private beach. The boat ride was a great time and they kept you entertained. The lunch buffet was not bad at all and you could go up as much as you wanted. The snorkeling was fun but if you do get tired out there they will come out to get you to bring you back to the boat. The private beach was a great time but I will warn you there are people out there trying to sell you things. Along with the chairs on the beach are not free you do have to pay for them. The price of the tour was very reasonable and easy to book.

The crew is extremely hostile towards guests, and openly admitted to not liking Americans even…read morethough nobody onboard was causing any issues. Pretty bad experience and potentially very dangerous due to the inexperience and hostility of the crew. Not worth the risk, avoid at all costs.

Caribbean Dreams is first class! We had a large group. The level of service was amazing from…read morehaving a stretch SUV pick us up at the airport, a red carpet greeting to board the Caribbean Dreams 1 Catamaran, the fun music, cocktails and delicious appetizers, snorkeling to arranging a week long itinerary of fun excursions around Isla Mujeres to lunch and dinner reservations for up to 19 people. The staff was amazing. We can't wait to come back!!

From the owner: We have the most luxurious, comfortable and private charters to accommodate all large parties…read more Enjoy the Caribbean "Without being kissed by the sun all day", we have you covered! Sit in comfort with soft cushions and pillows while relaxing and rejuvenating in your covered booth...Or relax and enjoy our comfortable bean bags located in our upgraded netting while basking in the Caribbean Sun.

I truly appreciated this airport transfer service. They were very communicative leading up to our…read morepick up date. They even let you know lots of people will try and sell transportation when exiting the terminal and to keep an eye on the driver with the sign for our name. Our driver was friendly and offered us ice cold water when we arrived in the car. Reconfirmed drop off location before we departed. The white shuttle van was clean and well kept. AC was blasting which was great. Smooth ride to our hotel.

Absolutely horrible experience…read more I had booked a private transfer from Cancun to Playa Mujeres. I arrived and there was nobody waiting for me. I therefore had to use my phone in Mexico (something I was not planning on doing) to contact the Tour Operator. I was told there was an issue with the reservation getting into their system and to hold on. After about 20 minutes they told me that it would be at least an hour before they could get anyone to me. That they would cancel this trip and issue me a refund and that I could find a Taxi. Obviously I would not use this company to return to the airport and booked with a different company. Now, had this company wanted to even attempt to make things right, they should have informed me to book a taxi, and they would pay for that taxi. The trip I booked via Viator was $118. The Taxi Cost me about $147 for one way and the return trip with a different company was $75. So, essentially this company could have offered to pay for the taxi (they would not have had to pay for the cost of their driver or their transportation). So, for maybe an out of pocket expense to them of under $100 they could have maybe had a little better review. But, I did request and get a refund. The company responded to me, "We apologize, there was indeed an error in the automated system entry; however, we have approved 100% of the refund. We regret the inconvenience and remain at your service. Best regards!" User beware if you are using this company.

What an amazing place! The staff were very friendly! The food was delicious. Also I can't say…read moreenough about the entertainment crew was the best part of the stay! Angelo, Kevin, Natalia, and Katia, Angel Bartenders: Gabriel and Diana were the two everyday at the pool bar, Luis was the fun guy coming around the pool from the sol bar. My wife and I had so much. I honestly had such an amazing time.

I really wanted to love Excellence Oyster Bay, Montego Bay because we chose it months in advance to…read morecelebrate our anniversary. I'll start with the positives because there were definitely some. The property itself is absolutely beautiful. The scenery is breathtaking and picture-perfect, making it one of the most visually stunning resorts we've visited. Unfortunately, that's where our excellent experience largely ended. One of the biggest issues appears to be that the resort's reservations and booking process is not managed on-site, (we were advised it was managed in Mexico) which created several unnecessary problems throughout our stay. Before arrival, we even received an email confirming our room that addressed us by someone else's last name. Upon check-in, we were informed our room would not be ready and were given "Black Card" status as compensation, which was explained as including special upgrades and benefits. However, during our stay we learned that many of those benefits were either unavailable or could not be redeemed, and several staff members didn't seem to understand what the Black Card actually included. When we finally got to our room, there was no hot water in the shower. Thankfully, after contacting the front desk, maintenance responded promptly and resolved the issue. Service throughout the resort was inconsistent. While there were a few employees who truly stood out and deserve recognition, the overall restaurant service fell well below what I expect from a luxury, adults-only all-inclusive resort. I especially want to recognize: * Antoinette, the hostess at Caribbean Grove, who was warm and welcoming. * Deonique, who provided excellent beach service. * Latifah, who took great care of us at the pool. Their professionalism and kindness were highlights of our trip. We also dined at Spice after making reservations. We met some wonderful people there, and Chef OJ was entertaining and made the experience enjoyable. Unfortunately, the table service again was slow and underwhelming. Our biggest frustration came at the end of our stay. The evening before checkout, we asked about extending our reservation and were told we had to wait until business hours because the resort could not process reservation changes on-site. The following morning, we went to the front desk near checkout after waiting for our anniversary breakfast room service--which arrived about 30 minutes late and came with its own service issues. The front desk staff tried to help but explained they had to contact another department for approval. We waited another 30 minutes without receiving an answer. I then tried calling and using the online chat myself, only to be placed on hold and eventually disconnected. Throughout our stay, the guest services phone line was nearly impossible to reach--it remained busy for two consecutive days. While the front desk staff were courteous and did everything they could, they simply didn't have the authority to resolve many issues because decisions were handled elsewhere. Overall, Excellence Oyster Bay has an incredible location and beautiful grounds, but the operational and service issues prevented it from feeling like the luxury experience we expected for our anniversary. For a resort carrying the Excellence name and price point, I expected seamless customer service, knowledgeable staff, and better communication between departments. I left wishing the service had matched the beauty of the property.

we went snorkeling on 11/21, 4 adults and 3 kids (ages 7, 7, and 11). It was our son's first time,…read moreand everything went great! The crew - Rosa, Moises, and Miguel, - were fantastic! They were nice, helpful, and knowledgable. The water was a little choppy (not their fault), but we still managed to have a great experience. We saw the underwater scuplutres, the shipwreck, fish, turtles, and an eagle sting-ray. The underwater photos and videos are worth purchasing at the end - thank you for a great experience! Fuimos a bucear el 21/11, 4 adultos y 3 niños (de 7, 7 y 11 años). ¡Era la primera vez de nuestro hijo y todo salió genial! ¡El equipo, Rosa, Moisés y Miguel, fue fantástico! Fueron amables, serviciales y conocedores. El agua estaba un poco agitada (no es su culpa), pero aún así logramos tener una gran experiencia. Vimos las esculturas submarinas, el naufragio, peces, tortugas y una raya águila. Vale la pena comprar las fotos y videos submarinos al final. ¡Gracias por una gran experiencia!

We purchased a catamaran that included snorkeling and 3 hour stop on Isla Mujeres through our…read moreresort, The Fives Beach Hotel and Residences. We got onto a boat with a large group of others. We received flippers and were given instructions on the length of the snorkeling. We snorkeled for about 30 minutes. The fish were so pretty and there are statues underwater to look for. We weren't given any details about the types of fish or what to expect to see. When we got back to the boat, we received lots of drinks, tequila for days, and a middle school type lunch(Romain lettuce, pasta salad, a turkey sandwich). The lunch was disappointing and should be changed. They give you 3 hours to do whatever on the island and we definitely enjoyed that time. The beach is stunning but was very overcrowded because we went on a Saturday. The music and the crew were the best of this trip. The guys were so nice and full of life. I would recommend this trip to others for a great experience.

I rented a Yacht for my wife and I, for a day a couple weeks ago. The crew guy was smoking inside,…read morethe food provided was not only bad but they completely ignored our food allergies. The captain wont stop asking and making comments about how could we afford the $4,500 for the trip since we looked young. He declined our route, where we wanted to spend the time and DRANK OUR BEERS!!!! Stay away from this place!

We had the best time on the yacht we rented for a birthday celebration while in Mexico. Booking an…read moreexcursion like this site unseen, can be a bit stressful, but Nestor took very good care of us and communicated with me from start to finish. Pros: Great communication, excellent staff, too knotch service, clean boat, patient crew. It was about 11 women for 3 hrs and these guys were so patient with us! We ordered the package with food and the chef had snacks ready for us when we got to the dock. He cooked the rest of lunch while we set sail to Isla Mujeres. They served us drinks And helped us get some good photos in. Cons: Only one real con. My only suggestion is to make sure you make your final payment through PayPal or with cash the day of your excursion. There is no WiFi at the dock and I ended up having to pay via credit card which was an additional $50+ dollar fee, even though I was going using his iPad. Had I known in advance I would've just logged into my paypal account, but didn't realize until it was too late. He didn't communicate that part well. Other than that one issue, there really were no other issues. I highly recommend this company! I will be using them anytime we return to Cancun/Riviera Maya

This marina and beach was very clean with a little Starbucks and a cozy restaurant & bar. We got…read moresnacks to bring on our private boat tour as drinking snacks. It was strange that they didn't have black iced coffee at this Starbucks. The check in office was spacious, process was fast and easy. Hubby booked our tour from a third party so he just paid fees for dock tax and snorkeling on site. Our private transportation got us here a bit early so we walked around and took some photos of this beautiful marina and ocean. They even had a massage parlor on the little beach. We were there in the afternoon so most people were already out at sea. There was barely any other people at the marina and it was so nice & quiet which is always what I prefer. I recommend book a tour here whenever you visit Cancun. Caribbean Sea is so beautiful and snorkeling gets you to tour the reefs and tropical fish even underground museum. Or just some sailing at sea is relaxing enough to have a very good time for a couple hours or even a day!

Do not trust this company!!! I reserved a 36' Searay for a 6 hour evening cruise to celebrate our…read moreanniversary, I booked at 4PM, I was assured the boat would be at my hotel no later than 3:50PM, I called 11 times, no answer, we waited till 4:45 PM before making other plans, this honestly completely ruined my evening anniversary plans, still no call or contact from this company

Our stay at ATELIER Playa Mujeres was truly next level easily one of the best all-inclusive…read moreexperiences I've ever had. From the moment we arrived, the service was on another level. The staff treats you like family while still delivering top tier luxury. The drinks? Top of the line. Not watered down, not basic real quality liquor, crafted cocktails, and premium options everywhere you go. The food was consistently fresh, beautifully presented, and restaurant quality at every spot on the property. No "typical all-inclusive" shortcuts here everything tasted made to order. And the ambiance... unbeatable. The architecture, the art inspired design, the infinity pools, the beach views it seriously feels like heaven on earth. Every corner of the resort is peaceful, clean, and stunning. Honestly, it's the kind of place that makes you think about going back every single day after you leave. 5 stars isn't enough.

Update: received a return e-mail that was AI generated from Gabriel Rodriguez who is the Room…read moreDirector Manager. Needless to say, it was so bland & not effective. It definitely does not make me want to return back to Atelier. The management such as Gabriel & Diego need some serious help & more training in management skills. They should train under Forbes Hospitality Training Program like the managers/staff at Ritz Carlton Grand Cayman. Go there if you want exceptional stellar guest services. Every mgr & staff person @ RC GC go over beyond for each of their guests. We chose this property to celebrate our wedding anniversary, a special occasion we had hoped would reflect in the exceptional hospitality and attention to detail for which this resort is known. As seasoned travelers who regularly stay at five-star luxury properties around the world, we understand that occasional issues can arise; however, what distinguishes an exceptional resort is how effectively those issues are resolved. The issues we feel in this case were not resolved during our stay. Shortly after checking in early July, we discovered that the toilet seat was loose & unstable, shifting significantly during use and creating both discomfort and a potential safety concern. My spouse actually fell off of the toilet seat. We promptly reported this issue in person to the front desk & were informed that the maintenance team will address it, but the problem remained unchanged. The toilet seat was never fixed during our entire stay. The lack of proper follow-through on such a basic maintenance matter was disappointing & not what we expected from this luxury resort especially during our special anniversary celebration. A more frustrating issue occurred the afternoon before our departure day. After spending the whole, hot & humid day at the pool, we returned to our room wet, sweaty & sticky ready to shower only to find that our room key fob had been deactivated. We were locked out of our room in wet swimsuits hot & uncomfortable. There are no phones around in the hallways to call the front desk. Due to the very large size of this resort, we then had to walk a considerable distance back to the front desk to have our key fobs reactivated. This inconvenience could have been avoided. We asked why both of our key fobs had been deactivated prematurely & we received no response. These issues reflect lapses in both maintenance follow-through, guest service & guest experiences. At a property of this caliber, guests reasonably expect reported issues to be properly resolved & room access to remain available until the designated checkout date & time. Atelier Playa Mujeres was on the 2025 Forbes Travel Guide & its reputation for luxury & exceptional hospitality were the reasons why we decided to stay there for our first time. There are many other luxury resorts such as Nizuc, Le Blanc or Live Aqua in Cancun competing & vying for the same category of repeat guests. Whilst there were aspects of our stay that we enjoyed, these avoidable service failures significantly affected our overall anniversary experience. After checking out & whilst waiting in the lobby for our transportation, Diego Gonazalez, the front desk manager approached us to ask about a couple of issues we experienced during our stay. Upon listening to our concerns & praises to some of their staff, we felt dismissed and not taken seriously after speaking with him. Diego was not effective at all in addressing our issues at all. Because we were displeased & frustrated with a lack of response from Diego, we asked for the General Manager's e-mail hoping that the future guests will not experience what we did. What a waste of time! On a positive note, the food here is above average with many offerings in various restaurants. Need reservations for most of them. Los Abrazos was our favorite. There are some rock star staff at this resort: Byron (bellhop), Gerardo (Los Abrazos), and Alfonso (main pool waiter).

I came here for a family vacation (2 kids - 2 yrs and 2 months)…read more This place is an amazing place to bring kids, super accommodating (crib, sanitizer, etc) and adults The gym was well equipped and they provided a lot of activities, I was a huge fan of the shows, very talented The food was superb, service was amazing, definitely coming back!

So far the best all-inclusive resort stay yet!! Everything is so well well maintained and clean…read more The staff is incredible - there to make your stay the best. Everything from adventures to lay-relax.

Second visit and another GREAT vacation! We have been fortunate to travel to some amazing…read moredestinations and this place is special. It's fairly new and a lot to love here. But we read a lot of reviews at Yelp, trip advisor, ect, and the reviews are mostly glowing and no mention of anything that could be better. I wholeheartedly recommend this resort, but there were a few things that could have been better. But thus was overall the best AI and we will return. Shootout to an exceptional employee Jhordy at inspira pool who went way above and hope to see next time. Our butlers, Ping Ting and Aline were fabulous.. and will request them next time. They made everything run smoother and got us ALL the reservations at the times we wanted. Def would have not happened w/o a butler. Not intrusive at all. appreciated fuss made for our 27th anniversary . A lot sets this apart from other all inclusives. I feel the food and the cocktails are better and more selecting. We often are celebrating either a birthday or anniversary on vacation, and they always ask at resorts.But then nothing is ever done or said to honor it, which is disappointing. That was not the case here. It seemed every server congratulated us on what we are celebrating. made us feel very special, plus I assume the butlers sent roses and champagne with a big chocolate heart to our room. very much appreciated. It might seem childish, but these dates mean something to me, and I appreciate when they are acknowledged. This is a fairly new resort, and everything seems very clean and well kept. The staff was warm, welcoming, friendly, and helpful. If they were understaffed or having a bad day, they sure hid it. Love the way the common areas and bathrooms smell ... omg you will see. I love the fragrance of the molten brown amenities ..going to buy some. Our inspira swim out room was large, quiet, and luxurious. Well-appointed and lovely. The tub was amazing, but they don't have shampoo and conditioner in that area, and the areas they do have amenities it's locked in, so you can't move it. Is inspira worth the extra? We did it both times. Would not risk being upgraded to an inspire Without the cost. Inspira gives you more access, and I believe a bump in service. If you are fortunate enough to afford it then get it ... if not then don't. In the reviews, I didn't run across many with even minor complaints that they could improve, but there are always things that could be better. I'm gonna put those in the tip area ,so if they want to improve a bit on an already great resort. I love it here and the staff are the truly the best. What signs they have are easy Missed And they don't have a lot of signs directing you especially to area that used to be for families. Personally, I think they wanted to make it harder for the family.People to come over to the all adult area back when it was two different resorts. Now that it. 's all adult I really think they should figure out a way to make it easier to navigate. We didn't know that there was a restaurant that had Buffet for all three meals Until halfway through our second Visit. Well i'm gonna leave some tips In the tip area. Because I don't want this to seem like I had a bad trip. This was incredibly relaxing and luxurious and wonderful. Exceptional staff make all the difference. Mixologists at Calle bar are so fun to watch them create liquid art. No one ignored us and no bad attitudes. I would say one of ... possibly the best all inclusive we have tried in all our travels. Sorry sandals, excellence, secrets, Iberostar u have been out done. employees went above the call bring lots of tip money.

Five star all-inclusive and adults only resort!…read more Newly opened resort about 40 mins from Cancun airport and 20 minutes further from hotel zone. Our reservations was for (7) days and the length of time felt right. We booked two excursions; (i) visit Chichen Itza on a tour; and (ii) visit Playa Mujeres on a catamaran. Chicen Itza is a "must do" if you visit Cancun for the first-time (no question). Following our two excursions it was back to the resort to relax, eat and sleep! The resort has (7) eateries from avant garde, to breakfast buffet, steakhouse, italian, american, asian and pastry cafe. The exquisite culinary cuisines at each restaurant was phenomenal but the steakhouse, asian and buffet ranked highest for me. The bars on property were sexy and classy from the rooftop ocean views, lobby and swim up bars with the staff making our experience special. By far, the sky bar and lobby bar were the spots for me each day serving "top shelf drinks". There is also no need to leave your room if you're hungry, room service was impeccable by bringing your meals in a warm service cart with all the condiments and proper silverware. I highly recommend the New York Strip! There is no denying feeling compelled to stay on property to maximize an all-inclusive, but this is one property I'd have no issues being stranded at. Service is first-class, staff is highly attentive and respectful of your privacy and the resort is highly luxurious. If the opportunity to splurge on a room permits, I'd recommend the swim up pool on the ground floor(s) to enjoy swimming under the stars at night with that someone special, you'll forever remember those moments.