Asked the Manager "Kin," for assistance in a return. I was denied the return when clearly the merchandise was not what it had appeared when I purchased it. I clearly explained the tags fully attached never has been worn. I explained I was away in Europe and left just after purchasing to wear on vacation. I was unable to wear it when I arrived to Europe. She said, she couldn't take it back past the 30day purchase. Then said, good-bye. I told her that another manager assisted with a late return and discounted from original purchase price, and could you do the same? She said, oh that is a one time policy. My reply- You never gave me that option, AND had I not TOLD you; would you have really given me this return policy if one time???? ! BS-One time policy! read more

Been a long time customer here but no more. Had a sales associate follow me around the store recently. Gave them a few more tries but bad experiences with rude associates again and again. Cancelling my Saks fifth credit card and taking my business to Nordstrom. read more

Flat out screw this place.....TERRIBLE CUSTOMER SERVICE SO SAVE YOUR TIME DO NOT SHOP HERE!!! Made a simple phone call just to check to see if they have an item from saint Laurent on their floor plan the amateur employee put me on hold for 10 seconds comes back and tells me they don't even carry the brand hahahahahahahahah this is a joke right? I confront him about there's no way he checked that fast i've been in the store many times and know how far away the register is from where the men's section is and he gets mad at me for it and telling him I've bought SL there before??? Must not like being put in the spot yet he chooses to not to look?? What a moron!!! They need to be more careful on who they're willing to hire especially as they hire people with no knowledge within the fashion world. People here are complete airheads they could give a f*** about there customers. MOST HONEST REVIEW. Hope it stinks you guys deserve it hahaha read more

Ouch was the customer service horrible. No wonder Nordstrom rack dominates in this space. Don't shop here, it's actually an outlet store not a retail store. All sales are final and can't be returns or exchanged. Horrible experience to return a $30 shirt on a $2000 sale. The manager Kristin just lost Saks a great customer, clearly common business sense is lacking. read more

I've been buying suits from this place for a decade. Their return policy was always standard 30 days with receipt. Without receipt you get a credit. Well last month my father passed away and I scrambled for a white suit as the family said it was in the culture to wear white. Unfortunately I didn't end up wearing the $300 blazer I bought from Off 5th. With all that was going on I forgot to return it within 30 days. I came 5 days late and they said I couldn't return for cash or a credit even though I had a receipt. I asked for the manager (Yahtzee). I told her the situation and thought she would be understanding and just at least give me a credit. She said she had the authority to give me a credit but would not. She was extremely cold and heartless. I understand that this is the policy but exceptions can always be made in certain cases especially for a loyal customer who was 5 days late. I'm never going back to this place. Yahtzee, you had the ability to just give me a credit during a tough time in my life and instead you decided to rudely deny my request. read more

This place is like a ghetto marshalls or Ross's there selection of bags shoes and clothing is disgusting it's like they pulled out stuff that had been sitting in there warehouse since 1990. I prefer Nordstrom rack over this place anyway. Even though I did find some cute baby clothes for a good price but that was it. I highly doubt that I will ever find anything I like for myself personally or anything I wools actually wear. But I might check out the baby stuff from time to time as they don't get new stuff regularly. I agree with the other reviews about the door guy he was strange! read more

Off 5th has just lost a customer today. Received a suit from sacks however it was the wrong size All tags were attached suit was never worn or altered however it was a gift and did not have receipt All I wanted to do was exchange it for size. The acting manager Thomas absolutely would not help me. Insisted I needed a receipt even for an even exchange. Keep in mind same suit brand Same price different size. His "store Policy" insists a receipt. Now I have a suit that I can not use. Too big to be altered and because it was a gift and I had no receipt he would not do anything. I can't believe in today's day and time a large store will not go out of their way to help a regular customer. Whatever happened to customer service. I have shopped at sacks for the very last time and am cutting up my credit card. I will let anyone I can speak to know not to shop at sacks every chance I get. Very disappointed in sacks. Obviously Nordstrom is the only place that understands customer service it for sure is not sacks and the acting manager Thomas should be fired. You have just lost a regular customer. I wish there were 0 Stars cause Sacks and Thomas don't deserve any stars read more

I am a big fan of Saks mainly for their customer service; something I did not get in this store. I understand it's the outlet store but the Saks culture should still be prevalent here too. After purchasing a few pairs of Hugo Boss slacks and getting them fitted, a month later, we had to pick up the pants only to find out one of them was damaged. I asked for them to take it back because the fabric was damaged. I also offered to pick out another pair to replace the damaged ones as I could tell the damage was probably not something to easily fix. The manager, with the utmost snooty attitude. replied "We've been doing this for 150 years, we can fix anything". Quite frankly, if you're doing this for 150 years, why couldn't you do it right the first time? I also had to remind him to take down my information. Another month goes on, and I call to check on the status, only to find out they lost the pair of pants. After numerous phone calls, they found it and they said it's ready. I go to the store to pick it up; again, they could not locate it. I waited until they did only to find out the hem was overly visible through the pants. I asked them to fix it again and this time, I dealt with much nicer employees. Needless to say, I have yet to receive the pants and it's been over 3 month of us making the purchase. read more

Liked how uncrowded this place was compared to Nordstrom Rack down the street. However, the cashier we checked out with was pretty rude and not something I'd ever expect at a Saks (yes it's an outlet store, but still..). I was okay with the long line given that it's an off 5th store, but again, maybe if the multiple employees roaming behind the desk helped the sole cashier it would have created a better experience. read more

It's all in the name. I never shopped at SAKS. I would walk through the beautiful stores and get sticker shock. Throughout the last 20 years, I found other places to shop. I look for quality products at realistic prices. Even as a successful businessman who made really good money, I couldn't justify "High fashion" or its price tag. Until now??? Let's be realistic. This is San Francisco. People come here for experiences in food and shopping. If you like to shop, then you should definitely come here. If you like or even know high fashion, then you should shop here. What I have experienced with Saks Fifth Avenue Off 5th is pretty simple. It's a shopping venue in my neighborhood (within a few blocks of my SoMa apartment). I have found some great shoes both Casual and Formal, accessories (battery packs for iphones, wallets, and those "gift" ideas for Father's Day), and some clothes (shorts and sweatshirt/light jackets). Are their prices too high? I honestly can't tell you. What I will say is that like everywhere else, they have their deals and they have the rest. For example, I saw Ferragamo shoes that I REALLY liked. They were listed at $175.00. The retail price was over $700 but under $800. Yeah, at 77% Discount that's a good price. Could I find other shoes that weren't $175.00? Yeah, but I wouldn't find Ferragamo anything for $175.00. For those who just look at the bottom line, SAKS Fifth Avenue Off 5th is a place that you can trust will have high fashion, quality items at discounted prices. If you want lower prices, shop somewhere else like Ross or Marshalls down the street. This store has the SAKS brand and only carries items that would have been in that high level, luxury store. read more

Great organization and items. Unfortunately nobody is ever working here. Like, none of the registers have anyone behind them and you have to stand around wondering what's going on. I like that you can return online purchases in-store (and this doesn't take very long) but for some reason the checkout line takes INSANELY long even if there are only a few other people on the line. Like each person taking 10 minutes just to buy something. It's very weird. read more

Im a HUGE lover of handbags! And finding my favorite designers at an affordable price can be difficult! But this Saks OFF 5th has all my favorite designer handbags at a good price and their overall selection for women's clothing and mens clothing and shoes is outstanding! And everything is at a VERY good price! I can't complain! The customer service is very good as well , everyone greets you and makes you feel welcomed . When i was there needed help in handbags and one of the associates named Elena was very helpful and so nice! Im definitely a fan of this store. read more

A female associate at this location treated me with so much disrespect by saying and I quote "that's an expensive coat. I was just about to cover it up" while I was holding and analyzing the coat. Also 3 employees were basically surrounding me in an intimidating manner since they were closing in 10 minutes. P.S be cautious of the way you speak and treat your customers, we may know your employer. read more

A very wide selection of clothes, jewelry and other fashion items. It's in a slightly sketchy area of town and could use some new paint and interior upgrades. read more

This location is pretty close by where I live in San Francisco (within walking distance). As a result, when I walk home from work I often stop by to take a look at what is available. I have found some good buys for Christmas presents here as well as a pair of Cole Haan black sparkly flats that are extremely comfortable to walk in. The staff here is extremely helpful and nice and the merchandise is organized very well. A definite good place to visit if you are in the area. read more

I have never failed to return anything in my life and I couldn't return a pair of sunglasses here. I had all the original box and receipt and tag. The only problem was that my tag was not attached to the glasses. I honestly told them I worn the glasses a couple of time. They said I couldn't return if they have been worn. Well, the glasses are still cleaner (I cleaned them before I went to the store) than many pairs on their racks. Those pairs are constantly tried on and off by many customers and the store can still sell them. My glasses are way cleaner than those. I had to clean them before I used. I understand this is an "off" store and therefore you can't expect the level of great customer service, but saying the glasses have been "worn" and not resellable anymore is just lame. I couldn't find any unworn pairs on the rack. Well, I'm going back to the Nordstrom Rack store in the same plaza. Worst thing was they gave you the attitude and condescending smile and look and it made you feel like you're cheap and not worthy to be served. read more

After seeing how my friend was treated, that's poor customer service. She just wanted to make a return and they gave too much hassle for it.

They have the worst customer service, they make you feel as they are making you a favor. It reminding me of the DMV. My best bet they are being paid very low that's why they don't care, or their management sucks. Stay away from SUCKS at south coast plaza. read more

Great selection of designer items. Huge selection of various labels where you can really explore past collections. I decided to splurge on a pair of sunglasses that the label was so high end, a quick google search helped me realize I was getting a great designer deal. At check out, I asked if they had the matching case. The rude front desk manager leaned his head over into my conversation with the cashier and rattled off some bitchy corporate statement, "We cannot guarantee the case with the frames at Off Fifth. We are an outlet store. You can buy a case for $1.00". Ok, fine. Thanks for the policy lesson. I have plenty of cases. Not to mention, I didn't really care that the matching case was no longer around but now I'm annoyed. Give me Nordstrom's customer service any day of the week. But I love those glasses! But I'll still keep coming in to eye hustle the selection! read more

Thanks to Nadia, and her exquisite knowledge of men's jackets, especially Isaia and Zegna. I've never had a more pleasant and informative experience shopping for men's suits! read more

Sherisse made our visit an absolute pleasure! This is a great location with great customer service. That service is why i always come to Saks read more

FAAAAAR more organized than its neighboring NR; clothes are organized by brand, type, color and size; I went in for specific items (and colors) and was able to walk right to them - a perfectionist's dream! No wasted time. Please keep up the good work. read more

Good prices horrible costumer service. 4 different supervisors promised me a call back from a manager. None of those 4 calls came. Supervisor 1 hung up on me. Wouldn't return defective item. Spent 3 hours over 8 different calls trying to resolve a simple issue. read more

I needed some clothing for two 5 year old twin that I am very fond of. Also had to buy a gift for my grand son. A sales girl named Nadia helped and took complete control I asked to do the shopping for me and I would return. She picked out wonderful items that were well accepted. It made shopping a great experience. It was like having a personal shopper. Thank you Nadia. read more

My favorite store to shop for myself. The collection of clothes is awesome, prices are not too bad, several sizes available. - The tallish blond woman with an annoying nasal voice and huge attitude and ego working in the fitting room yesterday was condescending, racist, loud she made the shopping experience horrible, she can not be in a customer facing position. It was like she was doing people a favor by letting them try on clothes!!! She talked to a lot of other pople in the same way. I still bought a few things as I needed the items. It would have been a much better experience if there no employees to interact with. read more

I've been many times- at various times, days, the cashiers are rude. There are people behind the desk but doesn't help relieve the long line. The dressing room attendants have attitudes, unhelpful and lazy. Expect to wait 20 mins in line. read more

As a person who generally doesn't shop retail, the prices on the clothes can still be up there, especially for the suits, but this is my first stop for shoes and it's never failed me. My man Fab was great- helped me scour the tiles for a particular pair of shoes in the size we needed. Who cares about the store interior if you walk away with the goods. read more

What's with the eastern woman salesperson / manager who has such attitude? I don't know if it is because I am a women of color. But this is my third time experiencing bad, dismissive customer service! Finally learned my lesson. I won't be back. read more

Not real happy with how they conduct business ... Was very disappointed knowing that the girls there give out there personal phone numbers to male customer's .... In hopes to date them ... I was disgusted to find this out . There is a gal who works there with a thick accent ,Italian , who gave her number to my boyfriend saying that she will be his personal shopper ? I let him go , but I had no idea they had personal shoppers there ? When I called and asked , they do not . So this clearly is a place where the girls are opportunist and men ..... Disgusted . read more

I bought two pairs of sunglasses on line from Saks off 5th. When my package was delivered one pair of the sunglasses were missing. I call Saks off 5th immediately and told them 1 of the sunglasses were missing. They said it would require a 15 day investigation and I understand that. I would like to know who took the sunglasses too was it a inside job or FedEx this was on August 5 ,2020 I still have not received my refund of a $129.00 I just call today to ask them were was my refund and they told me it had to be resubmitted. Beware of this store they are fraudulent. I just made a claim with my bank because this store is trying to keep my hard earned income. I am home all day long due to COVID-19. So when I get a delivery I pick it up right away. I get deliveries from Nordstrom, Macys and Potterybarn nothing is ever missing beware of this dishonest store. I live in Riverside county not San Francisco. read more

I always enjoy my infrequent trips to Saks Fifth Avenue's cosmetic counters; staff are helpful, courteous and very friendly no matter how you are dressed.. Today I dropped by to find a specific Estee Lauder product that I was unable to locate elsewhere. I was assisted by Michael Carter. Michael was knowledgeable about the products, what might work for me (or not) and why etc. Charming, but not overly so, and very courteous and helpful. I haven't seen that level of talent at a cosmetic counter in recent times. So refreshing and the perfect end to my day. It was a delightful shopping experience and Michael is definitely my go-to cosmetic person for the future. read more

This place has the worst employees! The manager was so rude and the cashier was just plain dumb. They won't return anything, and they just make up prices when they can't find the right price. Stick with Nordstroms Rack down the road. read more

By far one of the worst shopping experiences of my life. I came in with a friend and the staff thought we were stealing. It happened again when I came alone. The inventory is sick, but the staff sucks. read more

Best designer shoes. It is clear the shoes are coming straight from the Saks department store across the street which makes these shoes ultra rare and special. Pricey though. read more

I was assisted by an Italian beauty named Nadia. I sincerely felt like she cared about the statement I was trying to make with the suits I was deciding to buy . I couldn't have asked for a more helpful and thoughtful soul. I ended up walking away purchasing two suits and plan on coming back in a few weeks to buy some more read more

Have shopped at off Saks many times but on this occasion I was greeted and helped by Nadia . It was department store selection with specialty store attention. Nadia new her inventory and what would work for me. She was helpful and I felt she was trying to be sure I was happy with my purchase. Will look for her on my next visit! read more

Great customer service! Definitely will be going back. Not that many good deals but the customer service was great especially in the fitting room and the women's department. read more

Great place to look for shoes........for both men and women.......almost more shoes than you can look at or try on. Employees are super nice and returns are simple. The clearance has some really good buys. If you are looking for a pair of shoes this is a don't miss read more

I didn't get a chance to shop here today, but I ran in to do a quick online purchase return. There were some glitches in the system, but the lovely and patient cashier, Urshika, went above and beyond the usual customer service expectations to find a solution that worked. Thank you for a great experience! read more

I rarely leave reviews, but was so upset after my first visit that I decided to post. I am a busy professional and regular Saks customer. I was excited about the opening of their new discount retail store and decided to check it out with my mother when she visited from Seattle. She recently suffered a heart attack, and I wanted to help her find some new work-out clothes. We had both planned new fitness routines and wanted to be inspired and comfortable! After browsing the store, we found a few work out tanks as well as several other items. In total we purchased almost $600 during this first visit. When we returned home to organize the purchases and remove tags, I noticed that one of the tanks was missing from the shopping bag. I immediately called the store to see if it had fallen behind the counter and was told "no" but that I could bring in the receipt in and that they would replace the missing tank. The next afternoon I returned to the store with the receipt and indicated which item, an $11.99 tank, was missing. After several minutes, a manager came out and told me that they had "reviewed the cameras" and that the tank had been placed in the bag. I was stunned. Not only did she say this in front of several people, absolutely humiliating me, she didn't even offer to look behind the register again. I left, empty handed, and still don't know what happened to the tank. We walked from the store to my car, and the tank was nowhere in the car or at my home. I am convinced that it must have slipped out on its way into the bag. The sales woman ringing up the purchase was very hurried and seemed almost annoyed at even having to ring us up. The whole experience has left a very bitter taste. It was an $11.99 tank out of an almost $600 purchase. This would have never happened at Saks or frankly, any other store I frequent. I was raised to be scrupulously honest and am simply horrified to have been labeled as someone who would try to steal such a small ticket item. read more