They helped me maximize their store coupons, so I saved money, on three services. The technicians,…read morewere knowledgeable, efficient, and friendly. I had oil change, differential fluid change, and tires rotated. I like that the double checked the lug nuts, too. I've been going to this location, for several years, and I'm always, pleased.

I've visited a few other Valvoline's before but the customer service I experienced was top notch at…read morethis location. Aodhan let me know about a cap under my hood he noticed was broken not because they could fix it, but just to make me aware. He offered all the standard add-ons with no pressure and even showed my girlfriend and I how you access the cabin air filter ourselves in the future. We showed up at 9 AM Sunday morning and were out and on the road by 9:20. I'll definitely be visiting again for the prompt and courteous customer service.

I came by the Monument Square Auto Service for the first time today because my tire needed air. I…read morelive in the area and this place was the nearest one. At first I pulled up to the shop expecting for me to put the air but then a man(employee) approached me and told me he can help me. He was kind and helpful. However, the other employees at this shop were rude. One seemed aggravated that the employee was helping me and then I guess the manager came out when he was done putting the air and asked him what was he doing. Then he proceeded to disconnect the air machine and said "no more air for customers." So rude. I felt embarrassed for the guy who helped me and honestly I just drove off and parked to write this review instead of expressing my feelings verbally. Be kind to your employees. The only reason you got one star is because of the kind man who helped me.

I recently moved to the area and had to find an auto shop near by. I have brought my car, my…read morehusband's car and my brothers car here to Monument Square Auto Service in Saugus, MA throughout this last year and each time they have provided exceptional service at a very reasonable price. I've gotten oil changes, inspection stickers and car repairs. Very friendly staff, quick services and great work. I highly recommend bringing your car in!

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

Bob is great. Knowledgeable, fair and doesn't waste time. I was referred by a friend and was not…read moredisappointed. He has definitely earned my trust for car maintenance needs.

My wife and I have been taking our cars to Town Line Service for over 30 years, my children do now…read moreas well. Bob and his brother Jim are great people who run a business that is honest, fair and extremely good at what they do.

5 Stars - Trustworthy, Professional, and Woman-Friendly Auto Shop!…read more I found D&G Auto Repair thanks to the great Yelp reviews, especially from other women. My longtime mechanic had retired, and I wasn't sure where to go next until I discovered D&G Auto Repair on Yelp! In August 2025, I brought my car in for brake service (pads and rotors replacement). From the very beginning, I felt I was in good hands. Paulo, the manager, responded to my Yelp inquiry almost immediately. He was professional, kind, and attentive. He listened carefully to my concerns and explained everything in a clear, respectful way, something I truly appreciate. I felt a strong sense of trust that he genuinely cared about my car and my safety. When I arrived at the shop, Paulo was just as professional and kind in person. He made me feel confident in my choice to use to D&G Auto Repair. After I left my car, he followed up via text with an estimated bill before starting any work, which gave me peace of mind and control over the process. The shop itself is small but clearly run by expert technicians, and the waiting room is clean and comfortable, a nice bonus! I returned yesterday with a question about a noise I'd heard. Tony, one of the technicians, came out and personally walked around my car with me. He pointed out how clean it looked and even asked about repairs I had done elsewhere. He gave me a mini lesson on body repair which was surprisingly enlightening. He then gave me directions to the nearest Auto Parts store and Car Wash. That kind of extra care is rare and so appreciated. Overall, I highly recommend D&G Auto Repair, especially for women who are looking for a respectful, honest, and trustworthy place to bring their vehicles. I'll definitely be back!

They were Great. Service was awesome and the staff and the mechanics were very good. They answered…read moreall my questions and I gave me an accurate estimate for repairs.

Very professional, polite and most importantly, honest. Recommended by a neighbor, I also highly…read morerecommend Depot Automotive. Thanks for your service Greg and Nick

Went in with a specific problem, got an appointment quickly, and had my car fixed without any…read morehassle. Everything's running great now. Communication was clear and authentic throughout the process. A rare mechanic when it comes to trust and kindness. Highly recommended.

The store in Saugus is the worse, had an appointment went there when I told them my appointment was…read morefor 2pm, they told me no mechanic was working. Ask them why did you schedule me at 2pm, told me you can go somewhere else.Bad customer service so I took my business else where.I will never go back there again.

I had some bad cupping on my front tire 235/40/19 and I bought a new tire to get it mounted and…read morebalanced. I put the wheel in my other car to bring it to Mavis because I don't want them to over torque my wheels like they usually do. they do it and the tire is on backwards I went here because it was my only option as everywhere else is closed Sunday. I ask them to put it on correctly and they did but they barely balanced the wheel as the car drives like sh*t now above 60mph idk why I keep going here the guy at the front is really cool but the people working in the back really have no idea what they are doing

If your car has any serious, don't tell them beforehand. I was told I had to buy my own engine…read morebefore any mechanics would even look at my car here. They are all over the place too. John, the owner, says he will check it out to confirm I need an engine one day but the next he's yelling and swearing at me on the phone. He said the job took 21hrs at $120/hr of labor and "too expect a few extra hundred bucks by the end of it" so it's kind of decision I want someone to care about. Took it Sergio's in Malden and got quoted for the same job for 17hrs and they have good vendors. Chaotic just wants your money, be careful.

Took my BMW 1 series here, Anthony did a great job with a sweet set up muffler delete with…read moresecondary cat delete sounds AMAZING noticed better performance. These guys do very good work Anthony was very friendly, informative, and overall just a great person, I watched as he was doing other cars as well as my own, I even ended paying less than I expected. *** Chaotic Custom has it over Lou's by a LONGSHOT. Fantastic job couldn't be happier!