New to the neighborhood and stepped in to see if I could possibly get a wash and cut service ,…read more upon walking in the girls were looking at me as if I was from another planet .... The receptionist told me that she doesn't think they do black hair ... I asked if she could please ask a stylist just to make sure, she asks a stylist and they look over at me and whisper, she comes back and again lets me know that they do not do black hair . Now, I understand that they may not be familiar or have worked w black hair , that's not my issue, my issue is the side eyes , the unfriendly energy, it gave very much MEAN girl and I do not appreciate it . DO BETTER ladies !

I recently visited this salon for a root touch-up, and my experience was disappointing. The water…read morefor washing my hair was ice-cold due to a problem with their heating system. My stylist tried her best to use boiled water, but she still had to use cold water to rinse out the shampoo and finish the service, which made me very uncomfortable. What was even more disheartening was the owner's complete lack of concern. She didn't acknowledge the issue or apologize for the inconvenience, making me feel undervalued as a customer. I appreciate my stylist's efforts, but the overall lack of customer service from the owner was unacceptable. I do not recommend this salon to anyone, especially with that owner in charge. I won't be returning."

At first Lauren was very nice; however after the service I had several questions that I texted her…read moreand she never responded. So, I decided to try something else(braids). Then weeks later after she had 2 cancelations Lauren reached out to me and both times/dates did not work for me. Then I reached back out to her when my work schedule was open and she never responded. Come to find out she blocked me d/t a mistaken text that she received from me regarding someone else. So, I had to find another hairstylist that communicates, professional and reliable. Now, this new stylist has to redo the mess she did. As, a consumer we have the right to share or experiences and concerns especially when someone is asking for $700 for a service. I hate that I put money in the pockets of a unprofessional, lack of communication and down right non caring business owner.

First appointment with Laurin was great. She conditioned my color damaged hair very well but the…read moresew in and highlight job was terrible. Although I sent her pictures of me with the color that I wanted my hair highlighted she got it wrong. The hair started shedding two days later and the tracks were coming up on the side and in the back. She offered to redo it but I did not want her coloring the hair again because she got the color so wrong the first time. She refunded me the money for the color job. Now Iam going to spend more time and money to another stylist to have her work redone. She overpromised and under delivered. UPDATE: I just left a salon to have all the tracks tightened. Some could not be tightened because of the braid pattern especially those on the right side so now I have to hope the track does not stick up. I have more than enough hair but the way my hair was braided she had nothing to attach to. After all the money I paid to have someone redo my hair three days later is more than frustrating. Getting $60 back for the color isn't even enough for the way this looks. I should not be able to slide my finger under a track. And after freely giving this woman information to give to her husband to help him get his business started this is the terrible way she did my hair. And I only have 1 bundle of hair in my head not 2 that was confirmed by the stylist who tried to redo her work.

I moved form Puerto Rico 3 years ago and it was very difficult to find someone in Charlotte that…read morecould manage my hair and do the bionic treatment. I found Stefanie and it's been a great experience. I have been coming to her salon for a year. I highly recommend her.

I bought a groupon for a Keritan treatment through Stephanie Rider. I set an appointment with…read moreStephanie in May. When I arrived at the salon for the appointment, no one was there. I called her and she said that I had called and rescheduled the appointment for a date in June. Which is not true - The rescheduled date she gave me was a date that I was to be out of town. We rescheduled the date again. She called me back after about twenty minutes to confirm the date and time but the date and time she gave me was not the date we agreed on. I confirmed the date and time again. When I arrived the second time Stephanie again was no where to be found. The other person in the salon informed me this happened a lot with her clients. Do not waste your time. She is completely disrespectful of your time and extremely unprofessional.

Let's start with: I love a hair place that accepts me just as I am. I wear ponytails most of the…read moretime, use cheap shampoo and conditioner and don't dry my hair on the regular. It's not uncommon for my hair to be fresh out of the shower, drying in an awkward, wet messy bun, in public. I went to Platinum for the first time a few weeks ago, as my stylist (from my other reviews!) has recently joined their staff. Samantha is wonderful, you read about her in my previous hair review. She listens to you, and will do exactly as you want - with insight and recommendations if you want them. Because I am a very low maintenance hair doer, but very frequent visitor to Pinterest, I wanted those chunky big highlights. I told Samantha what I wanted, and that I had been on Pinterest, and we talked about what would really work for me and my lifestyle. Turns out, chunky pretty highlights take lots of upkeep and work - more than 2 hair visits a year (imagine that!). So we went with lower tones and less upkeep. The girl knows me better than I know myself! Love the cut, I go in to see her about twice a year - not the recommended every six weeks. But I tell Samantha what I'm thinking, we talk about it and then I'm always happy with the result!! The shop is really pretty. The staff is nice, and it smells good in there! Never go to a hair salon that doesn't smell good. I will definitely be coming back here to talk about my hair with Samantha. She was also helpful in talking me through a few hair styles that I could do quickly, but that look more grown-up than just a hair elastic and a pony tail. Schedule an appointment! Ask for my girl!

$398 for highlights and root smudge??…read more Very disappointed in the amount I was charged today for highlights and root smudge and feel it was quite exorbitant for this area and what I received was not at all at any level to justify. My appointment was for full highlights and root smudge. I consider this salon nice but not high end and though the person who did my service is very sweet and did a great job the previous time I visited, they are more junior level. When I asked for the breakdown of my charges, they had a hard time providing them but said I was charged for a haircut, highlights, toner and root color. I did not get a haircut so I said oh, I didn't get a haircut so you need to take that off so they said they would refund $30 which is odd because a haircut is $60. After asked for a call from the manager who wasn't available while I was there, I found that they charged foil highlights ($265), a toner ($45) and $76 for a little root cover at the bowl. I have barely shoulder length hair. The manager wasn't clear on what was charged either so she was going to give me a call back but never did. My total bill with the refund was $365. What's worse is that I have to have it redone. The highlights were not allowed to lift enough and the toner was nothing like what i like or looks good on me. The roots are not dark enough and turned out looking like 'hot roots', nothing like the root smudge I had previously. I hate this happened. This is simply unaffordable even if it were a great color but it was nothing like what I had done before, which I what i asked for when I sat down. Also, I would have probably split up the service or possibly changed to partial highlight had I known the toner wasn't included with the highlight service. After all, you generally don't have one without the other. And, I would've decided to go elsewhere altogether if I had known they charge $76 for root coverage at the bowl with your highlight.

I am always pleased with their work, they takes their time to do their job, and it's always above…read moreand beyond, I've been taking my daughter there for many years now, and will continue because they make sure you're satisfied.

I am always super skeptical about trying a new braid place. I've been a loyal customer somewhere…read moreelse for years, but they are pricey. Two of my homegirls recommended Madusas and I finally gave them a go. From my initial call to schedule my appt, my experience was wonderful. The woman I spoke with was very thorough in communicating how things work like the deposit, etc. She also did my hair with another woman. Both were very nice! The salon is located directly across the street from Noda Brewery in the sketchiest looking warehouse I have ever seen. Sorry, but it's true lol. I was nervous so I texted my friend who had been before. She quickly calmed my nerves and said it does look sketchy but it's okay and she gave me amazing instructions on how to get to Madusas, which is located on level 2. Once I got inside all was well! They supply the hair so I just showed up. They started on time and my style took 7 hours. I am in LOVE with my butt length braids! I mean, they're so neat and beautiful. I will absolutely be back and I highly recommend using them for your future braids!

I almost didn't leave a review but because of the weird experience, I wanted to post this review as…read morea caution to others... I tried to book an appointment last month, which ended up being confirmed through a booking site. It made me pay the full amount plus tip upfront before the service even started (maybe because I booked within 24 hours?). I show up to the salon suite which is located inside of a building with multiple service suites. I end up waiting for about 30 minutes before one of the other suite renters asked who I was waiting for. I told them and they said they haven't heard from her (also, it's unclear if the owner of Touch of Elegance is Bridgette Carpenter per the other reviews, or someone named "Denise Carpenter", per the booking site). They gave me her contact number, and I attempted to call it, just to hear one of those phone notifications that go "we're sorry, but the number you are dialing is not in service". Two other shop owners tried to text her for me, unable to get ahold of her. My husband (who graciously waited with me) even found her Facebook account and messaged her, received no read receipt or reply. At this point, I've already been searching for other salons that does relaxers. I finally find one and leave. I ended up having to do a charge-back on my credit card (always book with a credit card for issues like this, folks! I got my $$ back within 5 hours). Still never heard back from her. I hope Bridgette/Denise is okay. I post this to say: maybe get voice confirmation from this owner before paying anything and wasting your time on a service that won't get done. Fwiw, the listing of the business on the site I booked my appointment on (booksy) has now been removed, so maybe the owner forgot she had one?

Bridgett has been my hair stylist for approximately 15 years. Not only is she the best stylist, but…read moreshe very knowledgeable on hair care and treatment. Bridgett can assess the person I am and recommend treatment and hairstyle. I trust her recommendations, which are always on point! I always receive complements on my hair when I leave her Salon and go out in the community. When I leave The Touch of Elegance, I feel that I had a day of pampering, absolute relaxation and great conversation. Her energy is very positive and uplifting. She is the BEST!! DCS

I love her!!! When my hair is not in a protective style, this is where I go. Professional and…read morefriendly :-) more importantly, my hair always looks and feels amazing! I get a deep conditioning each time and when my hair needs a trim, she TRIMS it rather than cuts it. My hair has grown a lot since I've been going to her. I take care of it between appointments but it's good to have a stylist I can trust with the care and condition of my natural hair She is on time for her appointments and does not double book. I've referred quite a few people to her because I know firsthand the quality of work...and she always has good energy!

DO NOT GO TO IF YOU HAVE 4c hair will tell you she does not do 4c hair. You use pay a $25 dollar…read moredeposit and she said to me that she could not do my hair since she does not know how to use clippers and also does not do short big chop hair. She never gave me my deposit back since she said that she could not do my hair and also how she has never done my kind of textured hair. I WOULD NEVER recommend this business to anyone because she does not know how to properly do business with people. Her vibe was pretty rude and is going to rush you since she is on a tight schedule.

This salon is the BEST! Professional service and highly-skilled hair stylists. To limit…read moredescribing the staff at the salon as simply stylist is very limiting. Katrina is truly a beauty technician. She not only knows how to execute what the client request but she provide you with the science behind it so that you never leave with anything less than a fabulous new look. She has transformed my hair into the healthiest that it's been since moving to Charlotte. I also rely on this establishment for crochet braids during the summer months and Taqwa is the one to go to for protective styles. These two ladies will never disappoint in a friendly comfortable environment makes the visit a true experience. Great music in conversation along with lots of laughs. I've been a customer for three years now and can't imagine going anywhere else. I would highly recommend Treatment Salon to anyone who is looking for someone to really handle their hair.

I was referred to Katrina by a local hair boutique. To be honest I was relieved because I don't…read morehave a personal stylist and I didn't want to deal with a rando Instagram hairstylist. I showed up to my appointment looking a hot mess and couldn't have been met with a more gracious stylist. I stopped going to salons due to the bad attitudes that seems to plague stylists these days so I was more than wary to say the least. We did a trichology/scalp consult, she treated my scalp and then did a cute wash and go. She was very friendly and informative without being overbearing and pushy from start to finish but most importantly it felt like my scalp could finally breathe. I drove 40 minutes from Concord Mills to meet her and I'm very glad I did. Highly recommend!