I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Mathew went above and beyond to help me out. Haven't received customer service before in this…read morebranch like this . Not saying their service is bad , it just went beyond.

Beware !!!! I took…read moremy car for an oil change. They checked all the liquids too and supposedly it was ok. Then 13 days after I was driving late on freeway the car started getting hot. I was trying to move aside of the freeway the radiator blew. I called AAA to come and tow my car back home. The next day took it to a mechanic and I was advised that my radiator didn't have any antifreeze it was dry even the side one. There was nothing in It. They said they checked it. But they didn't obviously. My car suffer several damages radiator and the most expensive is Head gaskets. I took all my cars there for service. I had my car for six months and this happened. They lost a loyal customer. But now I'm stock with all the expenses because they don't want to take responsibility of it If they would top all my liquids I wouldn't be with out a car. Please pay attention what they do to your car. Dont be like me leave it to them. Don't trust them !!!

My family & I have been coming to brother express for oil change for years now. Everyone is cool,…read morehelpful, they get the job done, and very affordable. Highly recommend

Every time I go to get my oil change some things they point out they wanna charge me for extra for…read moreexample the filters, radiator flush etcetera And they said they vacuumed the car they never did it I asked to see wiper fluid it is water instead of windshield wiper fluid. he got a blue bottle to make it look like it was windshield wiper fluid

I Iesha Definitely Recommend This Business. Tony And His Staff Are Honest And Clearcut And Let You…read moreKnow Off Top What Need To Be Done With Your Vehicle; And I Appreciate That. Also Their Greeting Is Everything They Make You Feel Welcome When You Arrive And Most Businesses Are Not Like That. Customer Service Is Great. Which Is Why I Do Business Here. Keep Up The Awesome Work Tony And The Team! Thanks For Great Business! Respectfully!

Outstanding Service at Jiffy Lube!…read more I stopped by Jiffy Lube for a quick oil change, and I was really impressed by how smooth and efficient the entire experience was. From the moment I arrived, the team greeted me with a friendly attitude and immediately got to work. They explained everything clearly, walked me through the services, and made sure I understood what was being done -- no pressure, just honest and professional care. The waiting area was clean and comfortable, and before I knew it, my car was ready to go. They even checked my fluids, tire pressure, and cleaned my windshield -- those extra touches really make a difference. It's refreshing to see a team that takes pride in their work and truly values customer service. I'll definitely be coming back for my next oil change and recommending this location to friends and family!

Each and every time. Employees very professional. I drive from Victorville Ca that just goes to…read moreshow you how satisfied of a customer I am. Loretta Guerrero

They have a prompt they follow, or a routine, amongst all the works which is cool. Customer service…read moreis what you're paying for here. They have cool Perks and incentives for returning customers. They do try to upsell but what store doesn't. At least they're friendly about it as you wait in your car. I'll be back.

I reached out to American Tire Depot this morning, secured an appointment. My time slot was 11am. I…read moreshowed up at 10:30am. The service manager Frank received me. He explained all optimal options of tires for my vehicle. I agreed to the terms and cost. It took a couple of hours, and I was on my way home. Great job, great attitude, great Service. I will definitely recommend to Friends and Family. Thank you, Frank and all service tech's involved.

I've always gotten the best service at this place the guys are super good at fixing my car I've…read morebeen coming here for many years. Frank the manager is super knowledgeable about what was needed to repair my car. He and the others employees go above and beyond to help this old lady's car running good. I'm really happy because my car is running well.

I needed a car wash really bad! One of my seats had a stain and they were nice enough to take it…read moreoff for me! It was quick and the price of the car wash was compared to the quality! I would come back here again for a car wash!

Incident: 1/31/26. I should've listened to the reviews. I usually stand up for myself, but it was…read moreearly morning, I was already frustrated that every other nearby car wash was busy on a Saturday morning, so I ended up coming here because it's a well known car wash by my old hometown. First, I was greeted by a worker who told me where to station my car so that I can get help from the car wash. That was a good sign to me. Then, I waited about 5 mins for the owner to finally come out and give me a price for my wash. Let me explain. I was interested in the "Engine Wash" which on the sign said $59.99 for an engine wash, seat cleaning, etc. I wanted this car wash option because it seemed reasonably priced next to the $100 wash. When I told the man I wanted the engine wash, he opened my hood and said "it is dusty so yes we will clean it and wash everything inside for $120." I said that's expensive and he said "I'll leave it to you for $100". I said okay. Honestly, in hindsight, I don't know why I accepted. The engine was was literally $60 and I accepted to pay $100 for them to wash my seats and everything. They were done pretty fast, and I was sort of worried because they had my car running on idle the whole time they were washing my seats/ drying it. I had put gas tha morning and it literally wasted 1/4 of gas. I realize now that they left it running so that my engine could dry out since they had washed it. HERE IS WHAT HAPPENED NEXT: my car wouldn't drive past RPM of 2. It kept halting. Long story short; I told the owner and he kindly drove it to see what happened and said ok it's fine I'll have the mechanic (next door, same business) look at it. The car wash was done at 11:30, I picked up my car at 3 They kept my car for 3 hours. All for them to say that they didn't find anything wrong with it but that the muffler had water in it still. The car ran fine after I picked it up. Then, 3 days later during the week it did the same thing all over again and I had to miss work to take it to my mechanic. I paid $80 out of my pocket to check out what was happening to my car because of something the car wash caused!! I will never wash my engine or my car here again. They also took/ kept 2 yellow microfiber towels I had in my back seat floors. I don't even have the energy or courage to go back to complain because I just have a feeling the owner would not take responsibility for this. Personally, I won't return. Just be careful when taking your car here and be mindful they're sketchy. I even tipped the young worker who looked 18.

Great Service ,Quick and unlike other places they made sure everything was done before I left the…read moreshop,Jose was helpful and let me know any other issues my car had 10/10

do not come here. do not come here. was running errands all…read moreday, getting an oil change was my last errand, i get to jiffy and after getting my oil drained the 'mechanic' comes in to say my brake fluid is leaking that he so called 'felt' it as he got in my car. boom gave me a quote of $800 to fix. i denied said id fix later. he then tells me that it seems like someone did it intentionally and that nothing was rubbing on the brake hose. which put me on high alert and suspicious of everything. they ask me to pull out my car as i was done with the oil change service, boom brake pedal to the floor no sign of brakes car is unable to move. i did ask why didnt they move it out as per usual and they said because they feel unsafe and how have i been driving this way. the quote suddenly dropped to $300. a hefty manager ' jose n' comes up to me and asks 'do you have any questions" i proceeded with " no but i have a concern as to why there is no brake fluid on the floor/ car when i pulled up, how was i able to get here with no brakes? how is there no evidence of it leaking/ spilling/not functioning." he then gets booty tickled and says "well there was the tire rubbing on it" i then said " that is not what was told to me. what was said 'it looked like someone couldve done it and nothing was rubbing against it." he then says " well those tires are too big for your car they dont even fit". as i been driving with my wheels for 7 years lol hefty dont know shit !! mechanic comes back i tell jose " stop speaking with me im done speaking to you." he then uses his hefty manager card and says " well !!! i am the manager !!! so you do have to speak to me!!" as i ignored him cause at this point fatty is making any excuse to cover for his temu workers. continued speaking to mechanic who brought the attention to me of my vehicle being broken and who did myoil change so no i did not need to speak to the manager as he did not advise me of my vehicle. so boom manager says ' i am the manager , you know what, you know what we're not gonna help her, get your car and tow it out of here and leave. nah nah i know what shes trying to do shes trying to say we did something' never once did i accuse them. lol! did he think that was gonna hurt me?? 1. i was not going to ask them temu people to fix my vehicle. 2. a 'man' a big one at that, talking to females this way and using his manager label to get his ways is brazy to me. this is not how you run a business but since its so easy to own a jiffy anyone at this point can be hired. they messed with the right one i know to never take cars to these temu places but hey when you a busy person and you gotta get it done didnt think they can mess up a quick easy job. lmfao minimum wages manager just sits behind computers tapping his big ah fingers on the keyboard being annoying lmfao get a blue collar job go sweat some and make some big bucks, p.s they started asking questions of if my car can race their trash cars in the lot.. forgot to add; my skid plate was not put on properly so there goes that. im looking foward to a refund for the oil change and i could have lost my plate somewhere if my car was driveable. mechanic also told me he was barely 2 weeks on the job talk to men the same way lets see the outcome of that. you got any questions for me you got the number goodbye.

I've been here many times and honestly it's usually a hit or miss, but today was completely…read moredifferent. I was actually so impressed watching the car in front of me get the pre-wash I always WISH for but never get, that I even rolled my window down before he started just to ask his name so I could give him recognition. ELIAS took the time to power wash BOTH sides. He actually used the power washer from EACH SIDE instead of trying to reach over from the driver's side to "wash" the passenger side. He also scrubbed the back really well too. It made such a noticeable difference. Not lazy, not rushed! Just solid work!! | left actually really happy with my wash for once!

Horrible experience! The car ahead of me got their bumper completely torn off and fell in the…read moremiddle of the rails that pull the cars forward as my car was inside the car wash the people operating the car was never stopped it so it scratched my car and the owner refuses to take any responsibility. So you're telling me that car parts are supposed to lay on this and damage cars and now I'm supposed to be responsible for it?

I've used Downey Express Smog Check twice in the past 60 days. Both times Oscar Lopez was fast,…read moreefficient, professional, and knowledgeable. I used to use a smog place in Rosemead', but they weren't always reliable. Downey express has reasonable hours and reasonable rates. I highly recommend Downey Express for Smog Checks! I'll definitely go back there when I need another car smog checked.

Showed up during business hours and was informed that the smog guy was not in today. Keep in mind…read morethat if you come here they may not be open. Won't be coming back.