THE SERVICE AT SAL'S COULD USE SOME WORK!
Selecting a pizzeria isn't always a no-brainer when you have several local places with similar ratings. So when you see a place that stands out that has a perfect 5-star rating, you should pay extra attention to how recently it was rated as well as the number of reviews. So when my wife selected Sal's because it boasted a 5-star rating, I should have given heed to my inner skeptic and read through those reviews for a quality check. Ordering the pizza should have been a snap, but I suspect that the way it works at Sal's is that they have the least experienced employee an the phone. And that's exactly what happened when I called. All I wanted was a pizza and an order of wings, but it couldn't be that easy now could it?
So when calling in the order I discovered that they serve both Hot Wings and Pub Wings. What's the difference between the two? The Pub Wings are breaded while the Hot Wings are not. Why wouldn't they put that kind of information on the menu? I guess that's because that's the way it works at Sal's. About five minutes after calling in my order, I get a call back from Sal's. It appears that they only had 11 Pub Wings to fill my order and they didn't have a 12th wing! So I asked her why she just couldn't just add a regular wing to make the order complete? She couldn't grasp that she could complete the order with the regular wings. She also told me that they do NOT toss their wings in sauce and that they serve it on the side only (more about that later). As I hung up the phone I wondered what we were in for when we would pick up our order.
When we got to Sal's we found out just how disorganized things were behind the counter. It resembled a Chinese Fire Drill as they were at least 10 employees running around trying to perform various roles. When I placed my order I asked them to give me a total which was about $20 bucks. So you would think that it should already be tallied up somewhere for the person at the register to ring up for us. Instead the person at the register was asking the person who took our order what we had. She begins to rattle of our pizza order including the toppings (while omitting the garlic which we had ordered). She also mentions that there was an order of Pub Wings AND also an order of the Hot Wings. I was trying to explain to them that this was wrong, but the girl at the cashier had already tuned us out and was intent on swiping my father-in-law's card. She completely ignored my repeated warning that the order was wrong and that we only ordered ONE order of wings because we were told that the order would be incomplete.
After repeatedly asking me whether I ordered one or two orders of wings, she finally understood that this was entirely their error and credited back the difference to our card. She also asked me to confirm if we would like the sauce tossed with the wings and said that of course we would. So apparently the girl who took our order has no clue how the wings are served. The final insult was when we got home and there were only 10 of the 12 wings in my order. They also forgot to put garlic on our pizza as we had requested when we ordered. But at least we didn't get charged for that mistake.
With plenty of pizza places to choose from I'm going to have to say sorry Sal, but things do not look like they are working that well at your place. All of the pizzas on the counter looked like they were undercooked which may be due to their ovens not getting hot enough like you would find in coal ovens (or even a toaster). The wings were quite tasty, but I already have better places in the area to calm my wing cravings.
It's just too bad that things are broken at Pizza Works. Sal had better get things back in order before he finds himself out of business! read more