They need to train their drivers better common courtesy while driving on the road. They drive slow in the left lane and speed up when you tried to go around them then flip you off when you get in front of them as well as bright you. read more

Not only is the Salt Lake Express a great option for getting to and from the Salt Lake City or Boise airport, it also is a wonderful solution for commuting from Idaho Falls to Pocatello. Drivers strive to be on schedule, have always been courteous and safety oriented. I highly recommend them as they provide an affordable, comfortable, reliable service especially on our SE Idaho winter roads. read more

All I can say is to be extremely flexible! A positive is that my driver Ray was great (he was the driver both directions) and the office personnel were pleasant. I was supposed to be picked up at Farr West at 3:00 pm. Since I'd used this service three years ago and they didn't pick me up, I was a bit leery of their reliability, so I called two days before to confirm I was scheduled, and then called at noon on the day of pick-up to again confirm that I was on the schedule. At 3:05 when no shuttle had arrived, I called the office only to be told that the driver didn't stop for me and I'd need to drive to the SLC Airport for pickup within an hour. That was frustrating to say the least, and it added two hours drive-time for my husband. I was told they'd refund my ticket, but they refunded just $25. On the return trip we had snow and icy roads (great driving Ray), so we were delayed about 30 minutes. Ray called the office to let the connecting shuttle at the SLC airport know that we might be a few minutes late and to wait. That shuttle was to leave the airport at 12:00 pm. We arrived at 12:05 and driver had left. There were four people that needed to get to Idaho! The next shuttle was to come at 2:00, but that was cancelled and the next pick up was 4:00. Luckily I called my husband to come pick me up so I didn't have to wait, but I sure felt sorry for the four people waiting four hours to finish their trip to Idaho. This is a very important service to provide, but Salt Lake Express needs to get their communication and scheduling worked out! P.S. There is no wi/fi, but the there are USB ports at the seats. read more

This company, sadly, had horrible service. After months of communication, and detailed directions and plans for our day, the two shuttles that we ordered showed up late. One arrived 15 minutes late, and the other arrived 45 minutes late. They were unapologetic, and even denied they arrived late. I would absolutely recommend against using this company. read more

I sent my daughter from BYU-Idaho to the Salt Lake airport the Saturday before Christmas and she said it was great service. Made a stop in Idaho Falls to pick up some people and again in Brigham City for bathrooms and snacks and she got to the airport 10 minutes before schedule! Great service! 4 stars because the driver manhandled the luggage when he was taking it out of the back read more

Currently on the salt lake express. Going to be late for my flight......maybe the ride durations should be changed at booking? Left at 2:00 from Rexburg and now not going to get to the airport until 7:30. My flight is at 8:00 and they promised to be at the airport by 6:45. The driver is really kind and concerned for the individual. Love the wi-fi and charging stations. Maybe seat reservations is something for them to consider? A mom came in with her child and asked for people to change seats so she could sit with him. Understandable but inconvenient for others. read more

If I could give this zero stars I would. On the way from Salt Lake to Rexburg, one of the busses broke down. Our bus stopped to pick them up, and every seat but one was filled. Luckily we had room for them. Over the next 5 1/2 hours, our bus broke down three times. On the third, they told us it would be an hour and a half wait until another bus could pick us up. At that point, we were still an hour and a half away from our destination. Before those busses came, a group of us called a taxi to drive us the text of the way to Rexburg. I don't know how the night ended for the rest of the passengers, but needless to say, I will not be using Salt Lake Express again. read more

It ran late and said it get my daughter to the airport by 11:15 and it didn't. It was 30 min later which caused a lot of anxiety when trying to catch a flight. read more

Be forewarned! McCamon to Salt lake City airport May 26 18 on several occasions the driver fell asleep at the wheel crossing into the lane next to the one we were in. On two different occasions, thanks to the two Truckers blowing air horns as they moved there rig over avoiding an accident. The Bus driver still having a hard time keeping eyes open and the Bus in its lane, I threatened to call Highway Patrol/911 if the Bus left its lane one more time. That seemed to do the trick for 30 minutes when after passing several digital warning signs alerting drivers to be prepared to stop do to traffic in Ogden. The Bus approached the stopped traffic to fast the driver couldn't stop fast enough, The Bus driver had to make a sudden lane change into closed lanes to avoid hitting the stopped traffic. Emailed Salt lake express three times while on the Bus, am yet to here back from them. Do I mention the arrival time of the Bus was 45 minutes late. read more

Jessie was a friendly and informative driver! He ensured we knew the route, made stops as needed, and arrived to our destination on time. Great experience! read more

Middle of the day in Las Vegas, it's 115 degrees on the ground and you clowns show up with a black bus that has no air conditioner? No refunds. No discounts. No waters. I will crucify your company to anyone that will listen. You have old people on the bus that could die from this heat. Your driver is tailgating going 60-70. I will never ride with you again. I would expect this kind of treatment in Africa. In the 1800s. Screw you guys. read more

Salt Lake Express - Buses Near Me - Rexburg, Idaho

I've used the Salt Lake Express many times to travel between SE Idaho and Salt Lake. The price is reasonable compared to what you would be paying in gas to drive alone, and you don't have to worry about parking if you're flying out of SLC. The only downside is that the going can be slow if there are a lot of stops along the way. Overall, I have only had good experiences. read more

You can always rely on the salt lake express to get yah where ya need to go! Whether it's to Walmart or the airport, I've had great experiences on the shuttle. Sam Dalton is a good driver yo read more

Nice, Safe drivers but that's all. My biggest complaint is that the drivers don't take five minutes to clean up the shuttle floor between trips. Someone even found a banana pill! One driver did have a garbage can for those responsible enough to dump their garbage. The shuttles are old and not that comfortable . Some of the seatbelts and didn't work and seats would not move up or down. The office and St. George badly needed vacuuming and the hot chocolate machine was not working the four days we came through there. This company doesn't seem to have any pride. read more

The Salt Lake Express has been a convenient, easy, and stress-free way for me to travel from Pocatello to the SLC airport for two years now. My only complaint is that the fares are a bit pricey. read more

Salt Lake Express is the only way to get from SE Idaho to SLC. I take it almost every time and it is rarely late, even by a few minutes. It's really helpful to be have a dependable shuttle service. read more

I've been riding with Salt Lake Express regularly for four years. The drivers used to be characters and the price was reasonable, but in the past year or so the company has been growing and has lost that "local" feel, for better or worse. The buses are still punctual and the schedule has improved. However not all of the new drivers are courteous, especially on the early runs, and the price has risen a lot. It is now not even close to being financially worthwhile for me to take the shuttle for a short trip. Still a good enough service, but it used to be a better one for me. Three stars. Update a year later... prices are a bit lower and service has improved. Having much better experiences now. Upgraded to four stars. read more

I used salt lake express on a few different occasions. The service was great. My return flight got mixed up and they rescheduled with no problems. read more

Quite reliable, friendly staff, generally on-time. However, they recently raised their rates significantly (like 8 bucks more each way) This is an issue, and makes it hard for me to be much of a fan any more. Its quite steep to spend just under $70 dollars for a round trip shuttle to the airport. They used to be $52 round trip - bummer. Overall, a great product - just overpriced. read more

The ride itself was not bad. The service was. First, the driver forgot to pick me up and had driven far past my location. Second, the customer service agent I called tried for 15 minutes to get a hold of the driver, but drivers are told not to answer their phones while driving. Luckily after he called her multiple times she did or else she would have been more than 30 minutes south before she turned around. I am so glad that I left on the earlier bus or I would have missed my flight. Might just rent a car next time. read more

It's nice that there is this shuttle that goes back and forth from BYU-Idaho to the Salt Lake Airport (and all stops in between). I have 3 kids attending BYU-I, and it seems like someone is always coming or going, and we have used this shuttle many times. I just went on to schedule another trip, and I discovered that they now have a new pricing system. It used to be that all the rides from SLC to BYU-I were $40. Now they only offer two times (10:00am and 6:00pm) for that price. All the other times are an extra $15, which is a rip-off. All the flights miss the 10:00am connection, so the traveler has to sit around and wait for 5 or 6 hours or pay more money. Just another way to get more money. read more

My Mom and I recently took the shuttle from Blackfoot, Idaho to the SLC airport. The shuttle arrived at 4:40 am with NO HEAT. We FROZE for the entire 4 hour drive to the airport. We had 1 sweater to share, and blankets weren't provided or offered. I called to explain our situation after we completed our trip to ask for a partial refund, and was told "compensation wasn't likely" and no apology was offered. BEWARE. Will NEVER take this shuttle again. read more

I had a terrible experience with this company. The van I was suppose to ride broke down. They said it would be a 30min delay. That was fine. Those things happen. Well that 30 min took an hour and a half. My driver got there, jumped out of the van, looked around and left. I was literally walking over to him. He was in a rush since his van broke down. His name was Patrick. I called the dispatch and the lady who answered was sassy and no help. Didn't even offer to compensate. So I waited a total of two hours and finally took and ride with another van. It was freezing cold outside and a miserable experience. Be careful with there service. At least the guy who came later was nice. read more

On May 26, 2018 my husband took the SLE from McCamon to Salt lake City airport. On several occasions the driver fell asleep at the wheel crossing into the lane next to the one they were in. On two different occasions truck drivers had to blow their air horns and move their rigs over to avoiding an accident. The bus driver still was having a hard time keeping eyes open and the bus in its lane, so he threatened to call Highway Patrol/911 if the bus left its lane one more time. That seemed to do the trick for 30 minutes when after passing several digital warning signs alerting drivers to be prepared to stop do to traffic in Ogden. The Bus approached the stopped traffic to fast the driver couldn't stop fast enough, The Bus driver had to make a sudden lane change into the closed lanes to avoid hitting the stopped traffic. He emailed Salt Lake Express three times while on the Bus, and is yet to here back from them. Did I mention the arrival time of the Bus was 45 minutes late. read more

You cannot rely on them. My partner scheduled a 10:30pm shuttle from SLC and was at the pickup spot at 10pm. The bus was late, went to a different terminal, and continued on without calling her. When she called customer service, they advised her to wait for the 8am shuttle and sleep at the airport. Don't count on them for anything. read more

Outstanding reservation team: Camilla and Jenna made it so easy to book our sister's trip from BOI Airport to Twin Falls. They were extremely helpful and answered my many questions so graciously. Thank you all for the extremely wonderful service! read more

The Salt Lake Express is a great way for me to travel from the airport to school in Idaho or even from school down to Utah to visit friends! Not too expensive and a comfortable ride, the Salt Lake Express is a great choice for you :) read more

I've used Salt Lake Express a couple of times to get to and from Salt lake and Rexburg. Comfortable ride, punctual, not too expensive. I'd travel with them again. read more

The Salt Lake Express is the all time best way to ride comfortably to my destination and leave the driving to them.

Definitely has taken the wrong direction of service. Took the express late once night, arrived in Idaho Falls to find out the driver gave my luggage to the wrong person. While they quickly located the suitcase, they failed to take responsibility to return it to me at my home. Instead I was forced to do a 2 hour drive to pick up my suitcase. They lack any knowledge of their responsibility under common carrier law. Apparently they have forgotten service in pursuit of convenience and profit. read more

The worst experience ever. I was supposed to be picked up at 10 am from the airport SLC to St. George....after waiting from 9:40am at 10:25 am a lady called me saying that the van has mechanical problem and it will be solved in 30-40 minutes, I was a lie. I was picked up at 11:30. Asked the lady on the phone why she's calling me only now at 10:25 to notify me and her response was " I'm doing the best I can, I didn't even knew about this". After they sent a lady that she said, she just woke up and didn't had time to shower?! Are you for real? What about us that paid a ticket and waited for more than an hour outside in cold????. The ride was awful, the van was shaking, even the lady driver was scared to drive it!! You are a respectable company, you are SALT LAKE EXPRESS, why don't you take care of your vans, to give better service to your customers. Where are the money that we all pay for tickets? I will NEVER ride with din company ever again! read more

One star because I can put zero stars! After weeks of trying to have the issue of my wife and 9 year old daughter being left on the side of the road has turned up short, to say the least. After several attempts over several weeks to the manager who was supposed to be handling the issue, Hannah, no reply was found. After one abrasive final attempt, Gideon (a different "customer service" representative) called me back; only to say never to try and resolve this matter again, and then hung up on me. Ridiculous. read more

Dirty, late, and rude....air conditioning sucked as well. Driver was not helpful, no concern for schedule but really the van was filthy and we were sooo late. 40 min. late getting started. read more

This makes travelling so convenient if you don't want to put miles on the car or worry about parking, etc. It has free wifi (sort of slow but can't complain) and a good variety of stops. The only drawback is that it's pretty expensive if you're a student. read more

I was stranded at the SLC airport at 12 am on a Sunday evening after the shuttle refused to wait more than 5 minutes for me. I had called the "customer service" to let them know my plane had landed late but I was at the airport and rushing to the shuttle. They left anyway. The woman who spoke with me insisted that the shuttle could not wait more than five minutes, despite that I was already at the airport (actively collecting my bag) and it was the LAST shuttle of the evening AND I had no other way of getting to Logan that night. I ended up having to take a 120 dollar Uber to Logan after midnight. The customer service refused to give me a full refund and also told me to "have a good night" after it was clear that I was stranded at the airport after midnight. I have been on the shuttle before when it was over 45 minutes late picking me up AND when they have waited for other customers for more than 5 minutes. I am shocked by the rigidity and lack of compassion this company displayed towards me that night. I highly encourage you to NOT use this company. Please find any other option; there is parking at the airport for as low as 6 dollars a day. Cheaper than this disappointing service. read more

My parents who are both seniors were just left and forgotten at a gasoline station in Idaho, in -6 degree weather!!!The female driver did not go back for them and when confronted about the situation, she didn't admit it and never apologized. The second driver who was supposed to pick them up was never notified by the company about picking them up...I am sooooo upset!!! Although the company did apologize, they didn't even offer to waive the fee or a discount if we ever planned to use their service again (which most likely we won't ) I don't care if your running on a time scale you DO NOT leave 2 elderly people. What kind of careless and useless people does this company hire! read more

While it was nice to ride the bus on one of my trips, the van was okay as well. The driver on the return trip was a few minutes late in picking us up but we still made it to our destination on time and that's all that mattered. They were punctual the other times. I would definitely consider using their service again. read more

I would rather hitchhike than ever entrust my trip with them again. My two children were traveling from Rexburg to the SLC Airport when the bus broke down. Although a second bus was called in to get them to their flight on time, they had to go ahead without their luggage because the luggage compartment on the bus was locked shut. My children were not traveling home and were in need of the critical items in their bags. This included the clothes they would wear, basic hygiene necessities, and even Christmas gifts they would plan to give. It is now a full two days since this incident happened and I have yet to learn the status of their luggage, despite repeated calls to their customer service line. Each call has resulted in a polite, but uninformed agent, who has assured me that someone from management would be calling me back shortly to inform me of the shipping status. I am still waiting. Meanwhile, we have really been inconvenienced without the basic necessities they had in their luggage and have had to spend a considerable amount of money to replace these items. The last phone call I made, I was told that the luggage would eventually be mailed and we would likely not see it for several days. When I asked why it wasn't being overnighted I was told that that's not possible and that I was entitled to my own opinion when questioning the veracity of that statement . At this point I'm concerned if the luggage will even arrive before their return trip. It seems obvious to me that this is a company that has made a decision to run on the cheap, from avoiding the expense of maintaining quality busses that don't break down to choosing not to adequately rectify a situation that has severely inconvenienced their customers. This decision will assuredly be much more costly as frequent customers like me will go out of our way to never use their service again. read more

I will never use the Salt Lake Express again. 3 out of 3 times they have been late, lost 2 packages, or just never show up. They have been the worst company by far to ever work with, the management doesn't seem to care, the drivers are worse. They have stolen money from me as well. Be warned they will rip you off and not apologize for anything! read more

I was a little concerned because of the amount of bad reviews they had. I decided to take my chances and take the shuttle from Rexburg to Salt Lake City and by far what great service they have! First of all he was early, on time to pick me up and secondly what a great driver. I felt safe throughout the way. I will definitely be using the shuttle again. And I recommend it to others ! read more