This may be the largest dealership I had ever in. There are two floors and the clothing and…read moreaccessories are in the second floor. The stairs are easy to walk up but there is also an elevator. I was looking for a few tee shirts for guys I used to work with back in El Paso. The gals in the clothing sales department were amazing - the shirts they have in stock right now rock! I also need help getting some riding gear for myself- I needed a lightweight jacket that had the protection in it in case I take a tumble- I came home with a great jacket! I can't wait to go back- there are tons of bikes parked outside!!!

Justenia (spelling is wrong I am sure) was super awesome. She stopped what she was doing to help us…read morefind what we were looking for. Give that lady a raise!

The worst experience I've ever had and nothing but a complete hassle. First I buy an overpriced…read morebrand new bike without getting shown the features or telling me anything about it.Then it breaks down on me twice on my way home from the dealership. A little over a week later the bike continued to break down on me so I brought it back to get fixed. After three days I finally had to call them back for them to tell me it's ready. When I pick up the bike it dies on me the first light that I get to. The only resolution they gave me was to bring it back again so they can "fix" it again.

I have a 2016 Harley Road Glide. Rear fender taillight went out and stopped by for repair. I was in…read moreand out 40 minutes. Adam and Johnny were very knowledgeable with Accessories as well as Audio/Bagger upgrades. Stop by as you will not be disappointed.

I just started doing business with Used Bikes Direct in September 2025. I've been so pleased I have…read morebought 8 bike from them and couldn't be happier with the process and personalized service. With the addition of their new service manager Joey their good service department has actually stepped it up a couple more notches. With no hidden costs with a purchase and top notch maintenance, I recommend you do your business their too.

I've tried these people twice. The first time I could never get them to communicate...I knew the…read morebike i wanted but found myself either reaching back out to them by phone, email, or text, only to get nowhere. Gave up on them and bought at a local dealer. A couple of weeks ago I found myself on their site again (glutton for punishment?) but it'd been a few years so I hoped things had gotten better....nope. Same scenario. I'm having to chase them ... to give them my money. Business must be really good for them to ignore potential customers in the way they do. I won't make the same mistake a third time.

Great group of riders, very knowledgeable! Todd and team are world class and cost effective!read more

This is an awesome motorcycle shop, the young guy that's working the showroom area, I think his…read morename is Roman sold me a fmf silencer for my 2024 Ktm 500 xw-f . He knows the product in-depth and is a great salesman ! Especially since I didn't come in the store to buy anything but mostly to look at the new 2026 super duke. All the folks that work here seem to be especially awesome at what they do and focused on customer support which is key for me, That's why when i travel to dallas I always stop in here to get parts, oil, etc. They also have a HUGE amount of parts in stock which is unique and awesome. Thank you !!

Jaron was so informative and patient with me and determining my first bike. Jaron and Cowboy made…read moremy dreams come true today!! Fat Bob and I are finally together forever

Stopped by here to see some helmets while they didn't have those they have a good variety of i…read morementors for cruisers and sport bikes

SAMMY WHITE'S KAWASAKI CITY, in Irving, Texas repaired the Kawasaki Mule under warranty, they did…read moregreat service at very affordable price! It was not the horrible engine problems we thought! Because it was not the major engine problems we thought , WE WERE IN AND OUT IN ONE DAY ! Our 4010 mule seems to go 30 mph and runs better than OEM after their service! Thank You Bart ( Service Manager) for excellent service! Believe in Mules again! Thanks Again , Michael Beckner

Fantastic experience !! I drove 1200 miles from Naples to…read morepick up my Kawasaki Ultra 310 LX. Old school dealership. I appreciated the customer service and straight talk. No nonsense, no last minute add ons, only truth in advertising (unlike a plethora of dealers who were closer to me and had more excuses to inflate the "out the door" price than I've experienced since 1968 when I bought my first new car) It really became comical. These dealers could learn MUCH from an HONEST, straightforward dealership like Kawasaki City Adrian, the GM, was fantastic and helpul in all aspects of my purchase. I'm 75 and have been buying jetskis since 1990. This was the most satifying transaction I've ever done ! FIVE STARS from an extremely satisfied client !! PAWS APPROVED !! Dr. Stash Pawlinski

I came in to buy a motorcycle and met with Keith, he is by far the BEST. He makes you feel like…read morefamily and will walk you through everything you need.

First review after multiple visits -- extremely disappointing…read more I've given this place more than enough chances, but every experience has been a letdown. I've attempted to purchase bikes here twice, but walked away both times because their prices were significantly higher than Texas Harley and Fort Worth Harley. Most recently, on 6/26/25, I called looking for service specials. I was told about a 3-hole oil change with synthetic for $180 -- a deal that sounded too good to be true. I confirmed the details twice before booking a 5 PM appointment for 6/30/25. After fighting through an hour of traffic to get there, the first thing I was told was, "Whew, that's going to be pushing it." You're the one who scheduled the appointment. Then, I was informed there must have been a "miscommunication" and the quote was for a basic oil change only. For comparison, I called Texas Harley today -- they clearly quoted $199 for a 3-hole oil change and $295 with synthetic. Confirmed it with them four times. Longhorn, on the other hand, continues to waste my time and play games. This is the first review I've ever written, as I typically let things slide. But enough is enough. Every experience here has been a joke. I won't be coming back. Get your act together.

Great place to buy a quality bike and an affordable price. I called Brian, asked about a bike and…read moreasked for a bill of sale. I was sent one within the hour. The next day I drove from Round Rock to Dallas to pickup the bike. It was better than expected and would definitely come back for another bike in the future.

Terrible service. Buy from here if you want to get scammed. I bought a 2004 Yamaha R1 from this…read moreshop and the shop claimed they would fix the throttle issue. I brought the bike back in to have the throttle fixed and when they returned it, it was worse than before. The "mechanic" swapped the R1 ignition coils with R6 ignition coils and put a bad TPS in. After doing this, the bike no longer ran and the store ghosted me. I have now spent $100 on new coils and $500 on repairs. Would never recommend this shop.