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    Sam's Automotive

    4.7 (189 reviews)

    Services - Sam's Automotive

    Auto brake repair

    Auto engine repair

    Sam's Automotive Photos

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    Proof that I was a customer at this shop
    Kim L.

    ***2nd response to Michael (are the readers entertained yet?? LOL) Once again, let me clarify... this is not a poor review on your quality of work and I never said you didn't fix my car properly. I'm giving you guys a poor review due to the way you treated the situation of leaving my car unlocked outside your shop. I promise that your cameras WILL show me knocking on the door several times and nobody opening it. Call logs will show several calls with no talk time. The one star review is also for the employee that made eye contact with me and then proceeded to ignore me when I knocked on the door several times. It's a shame you guys don't know how to take accountability. Michael...people including your employees make mistakes. That's life but it's very obvious you don't know how to handle customer complaints very well and your responses to me have confirmed that. You are very deserving of this 1-star** ***RESPONSE TO MICHAEL...Let me clarify some things...It was definitely your shop but mind you, I am not bashing the quality of work in your shop or your entire team. Despite the mistake of whoever closed that day, my unlocked car was still left outside your shop and it was not an after-hours pickup. Those $200,000+ valued cars you mentioned? Well, that was actually the reason why I chose you guys in the first place ("if they're trusted with high-end vehicles, I can trust them as well") but I am not one of those wealthy clients so now I'm left with the impression that I'm not as important as your supercar customers especially since your response to me as well as others I've read is so petty and aggressive.*** It took me awhile to leave a review since I didn't want to feel the keyboard wrath of whoever responds to these but I finally feel that it's necessary to provide my input with intentions of improving the business...OR saving someone from future headaches. Long story short, I brought my car in for a specific issue...they tried fixing it...didn't work...so I brought it again...no solution found which is fine because my car was still safe to drive. Now, this is NOT why I am leaving 1-star...we'll get to that. I will say that my first impression with them was great. Everyone was friendly and happy to help. I really thought they would take care of me and I could trust them since they received such great reviews online. But the reason why I'm leaving 1-star is because these guys not only closed up shop when they knew I was coming to pick up my car but they also left my car UNLOCKED in front of their shop. Mind you, this is NOT in the best area of FTL. And I can't forget the time when I got out of my Uber for pick up...As I was getting out of the car, I MADE EYE CONTACT with one their employees who quickly ran inside the shop...and then he completely ignored me when I knocked...and called...several times. Granted, it was Friday and I'm sure no one wanted to wait around past closing for me (I was 2min past closing) but I could've AT LEAST gotten a courtesy call or even a text that they were closing. The icing on the cake was the response, or lack there of, to my very distraught voicemail I left them that evening. Whoever he was, he acted dumbfounded to my situation and took ZERO accountability. I know I don't have the most valuable car or own a lot of expensive things but you guys really let me down. You were careless with my property which could've easily gotten stolen or ransacked. Thankfully, I locked my own car after making sure someone didn't leave the keys inside. I get that mistakes happen but the treatment I received was completely unacceptable.

    Alexandra M.

    Ahhhhh! I'm so silly! I enclosed in my review that it was $40 dollars for a tire rotation ONLY! That price was with a rotation AND balance on all 4 wheels! It was originally $58.80 but was given the Yelp discount. I will enclose my invoice. I would also like to note that a safety inspection fee is mandatory. It will be deducted if they somehow do not find a diagnosis. In this case, I was almost certain I knew what was wrong with my car (needing a rotation and/or balance due to my vehicle pulling to the left when I hit a certain MPH). So Richard, who wrote my statement, DIDN'T charge me for the inspection (in all honesty, I would be pretty upset. But yet again, I've always done auto work with a friend so never dealt with the fees). This, fine print so you will, is stated on their Yelp page. I wasn't aware before I brought my car in. All in all, I will turn to Sam's again for any (heaven forbid) car troubles.

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    5 years ago

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    1 year ago

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    4 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    11 years ago

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    3 years ago

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    3 years ago

    Very good job reasonable prices nice people they do treaty very nice new owners will use them for next maintenance on my Mercedes

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    4 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    5 years ago

    Very good experience with simple tire plug. Friendly, fast, fair priced shop. Thank you guys!

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    6 years ago

    Excellent customer service. Very detailed orientated and very thorough. Highly recommend.

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    5 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    14 years ago

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    11 years ago

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    12 years ago

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    7 years ago

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    15 years ago

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    Page 1 of 5

    Ask the Community - Sam's Automotive

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    Mavis Tires & Brakes - Hangin out at Mavis!

    Mavis Tires & Brakes

    (101 reviews)

    I am extremely disappointed with my experience at Mavis Tires & Brakes…read more I first brought my 2018 Toyota Tundra in for a routine oil change. After collecting the vehicle and starting it in the parking lot, it was immediately obvious that something was seriously wrong. The engine sounded as though it had no oil. Upon investigation, I discovered that the oil had been drained but never refilled. I still have written documentation from the employee at the front desk acknowledging what happened. What I cannot understand is how the vehicle was started, moved out of the workshop, and parked without anyone realizing there was no oil in the engine. This type of mistake could have caused catastrophic engine damage and raises serious concerns about the quality control procedures at this location. Despite this experience, I decided to give the shop a second chance. I later returned for a wheel rotation and balancing service. During that visit, I received a call advising that my serpentine belt needed immediate replacement because it was worn. After collecting the truck, I noticed that one of my center wheel caps was missing. I returned to the shop right away, but it could not be located. I later inspected the serpentine belt myself and found absolutely nothing wrong with it. The belt showed no signs of unusual wear and did not require replacement. This left me questioning whether the recommendation was genuine or simply an attempt to sell unnecessary repairs. Unfortunately, this is not the first time I have experienced issues with this location. Between nearly destroying an engine by failing to refill oil, losing parts from my vehicle, and recommending repairs that were not needed, I have completely lost confidence in the workmanship and integrity of this shop. I cannot recommend this location and would advise others to carefully inspect their vehicles after any service performed here.

    I had a very concerning experience with this shop. I paid to have my front and rear brakes and…read morerotors replaced, but later discovered the work was never actually done. When I brought this to their attention, a supervisor named Roberto told me that too much time had passed and there was nothing they could do--completely dismissing the fact that the service I paid for was never performed in the first place. After escalating to corporate, another supervisor, Sam, contacted me and initially acted like he wanted to help. However, he quickly tried to fall back on a "warranty period" excuse, which makes no sense if the work wasn't done at all. I agreed to bring my car in so their "brake specialist" could verify whether the parts had been replaced. Instead of addressing the issue, Sam claimed I had a leaking brake caliper. That raised a red flag, so I immediately took my car elsewhere. At a different shop, I had my brakes and rotors replaced--and surprise, there was no leaking caliper at all. This confirmed my suspicion that I had been misled more than once. For reference, the supervisor I originally dealt with was Raul Morales, and it's worth noting that none of the staff from that time are still there. If you've had work done here, I strongly recommend having another mechanic double-check it. This experience felt dishonest and unsafe. When it comes to something as critical as brakes, your safety is on the line--don't take chances.

    Sam's Automotive - autorepair - Updated September 2026

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