Rat Infestation, Health Violations & Suspicious Review Patterns…read more This facility is a health hazard. Upon accessing my storage unit, I discovered a severe rat infestation -- rat feces, rat urine, and dead rats blanketing the interior. The rodents had chewed through nearly every box I owned. This was not an isolated incident; the volume of damage makes clear this had been ongoing for an extended period. What is equally unacceptable is the facility's complete failure to notify tenants. Management was clearly aware of the problem -- other reviews confirm this -- yet made no attempt to contact affected customers, acknowledge the situation, or offer any path to resolution. That is not a lapse in communication. That is a deliberate choice. I have formally reported this facility to the County Department of Environmental Health and the City Licensing Department (DHS). Anyone with property stored here should consider doing the same. To anyone considering this facility: The negative reviews -- particularly those citing safety hazards and facility conditions -- are accurate. I can verify this firsthand. Store your belongings here at your own risk.

Rats and feces urine in every unit I have bought in storage auction. There's even mummified rats…read moreunder all the stuff after there eat holes in all your plastic stuff . Urine everywhere on mattresses furniture. The manager is also shady and very unprofessional. She lets people pay for their units after they were auctioned. No wonder they only accept cash haha Good luck ladies in DHS . Especially with those attitudes heh

What a great company to handle your move!…read more Steve Labrano provided an estimate for our local move in Palm Springs. Steve is professional, prompt and puts you at ease with his knowledge of moving, and readily answered any questions, prior to the move. He even personally dropped off wardrobe and moving boxes the week before the move. Moving day, the crew showed up within the arrival window, and got right to work upon arrival. Our hats are off to Tony, Jaime, and Fernando. Great team and took great care when wrapping our furniture, and to care not to nick walls or the furniture. The guys kept us informed during the loading and unloading process. Tony made sure we walked through both residences together to make sure everything was done to our satisfaction. If you need great movers, go with this company. They are professional and a great value for the level of service provided. Keep up the great work!

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

SV stored three of my vehicles during renovations to our home and even after. They are great to…read morework with and I would highly recommend them! A+ all the way!

This place was such a blessing! We had to leave our RV in storage for about 3 months. It's always…read morenerve racking leaving your very expensive belonging in the care of someone else. After touring the building and seeing the other vehicles being stored, we were very impressed. We returned after the three months and the move out process was an absolute breeze. The RV was in perfect condition and any worry we had went away immediately. The gentleman we worked with made the whole process personal, as if we were the most important. He cared for us and our property. We will definitely be back!! THANK YOU!

Excellent communication and friendly service with Ken--he's the best. Made delivery and pick up for…read moreshipping a breeze.

Beware if you decide to hire them so if you choose to cancel they will keep your information and…read morecharge you full price for the move they don't do. These people have no scruples even when they know they are in the wrong. They keep taped conversations so they now the truth but it doesn't matter and the charge your account and what's if the bank believes them cause they kept your info from your original order 7 months later. US Bank was the bank that gave them my, remember my money when I told them not to, because they had my info they must be telling the truth, the investigator never talked to me and the bank paid them the full price of a move they never did, not sure how many times they've done this but I can't be the first. They dropped their pod off in my driveway with no authoriztion, they didn't call, knock on the door, no card on New Years Eve, I guess they wanted to meet their year end quota, I must say the driver who picked up the Pod was great, he came to the door, called first and couldn't believe they didn't do that when they dropped it off as that's their procedure, anyway his name is Keith 49312

I hate saying this because there isn't a ton of RV storage options nearest me. But if your rig is…read moreover 25 feet, do yourself a favor and choose another storage facility. Navigating a big rig through the narrow roaded mobile home park is insanity. It was super dupe challenging getting my 32ft Class A here... I ended up having to have two people walk on both sides of my rig... lots of backing up and going forward 5 inches here and there... felt like an Austin Powers movie. They should not accept rigs over 25ft... maybe even shorter.

From the owner: Find out why Desert Hot Springs residents are doing business with Desert Valley Storage on Mountain…read moreView Rd for their storage needs. Our facility offers great amenities including outdoor boat & RV parking, fenced & gated access, a professional resident manager, and more --if you need storage, Desert Valley Storage has you covered for your self-storage needs. Reserve online or give us a call with any questions, including unit availability!

These guys are the most helpful and professional staff I've ever worked with .They have by far the…read morecleanest units in town .

The staffs are very helpful. It's hard to find parking at first but once you check in you'll get a…read morecode to enter.

Cliff notes: John contacted us to help him do a job, flaked on the job, and screwed us out of…read more$103.25. I own a moving company in California, and John called us to unload a shipment for a customer of his in San Francisco. He found us on Hireahelper, a moving labor website. From the beginning, I was hesitant about working with John. Over the phone, John was condescending to the point of nearly being disrespectful. He requested that we provide an insurance certificate with the apartment complex listed as additional insured, which we did. He agreed he would reimburse us for the cost, $103.25. I sent him the certificate and the receipt. When we called to confirm on Friday, he said the move might not happen. The move was scheduled for the next day, Saturday. He said he would let us know by 10 am the next morning (two hours before the scheduled move time). Thanks for the notice?? I'm assuming if I hadn't called, our workers would have shown up to the job and he would have flaked. Needless to say, I wasn't happy. I told my workers to be on call. That morning, I called him over and over between 8 am and noon, the scheduled job time. Conveniently, he didn't answer, and completely fell through. No apologies, nothing. Today, I called his office to ask to be reimbursed for the insurance certificate. Interestingly, a guy who sounded just like him answered, but said that John was out of the office! He said to call in an hour. In an hour, he said wait ten minutes. I called ten minutes later and he still 'wasn't in'. I asked for John's cell and he put me on hold then hung up. Now he won't pick up. John, thats childish. Be a responsible business owner. I've tried to be polite. Don't hide your head in the sand. Pick up your phone. I know it was you talking. As a customer, this should give you several good reasons to avoid this mover like the plague. A) He could flake on you the day of the move, and leave you, without a truck, to move on your own. B) You know he doesn't treat his employees well. They will not be happy or motivated. C) He is unprofessional. When he breaks something, he probably won't reimburse you. If something goes 'missing' during the move, you'll end up talking to John's 'assistant' over the phone while he is indefinitely out of the office. D) There is no 'customer service department' or anyone to really go back to if anything goes wrong. You'll just end up posting an angry review like I'm doing. I hate doing this. If he had simply flaked, I would have just let this whole thing go. Screwing us out of $103.25 was a slap in the face though. Take responsibility for what you agreed to do! Don't screw yourself over. Get a real mover. By the way, if you don't believe me, check out our website. The name of our company is Students With Muscle.

D&A National Transports, Ap Labor Services, John & Andrea... We would like our camera replaced! My…read morecamera was too important to just lay back and let you keep it without everyone knowing about it! it My camera went missing during our move from California and we would like it replaced ASAP. I tried working with John on a personal level, texting, emails and phone but he refused to pay, stringing it out long enough to get passed the 45 day PayPal policy for chargeback... sure his response is always the same, "what would you do", "PayPal says I'm not responsible" or "my insurance said I don't have to pay". Someone's going to pay for my misappropriated camera. BEWARE IF YOU GO WITH THESE GUYS! They fooled me into using them...

We were at a cross-town facility, since July 24. Started at $90. Four months later, raised to $130…read more( wanted $150). By the time we left (July 26), it was going to $188. Long story short, VRSS is run by a nice family charging honest rates. The security seems to be great! Extra clean hallways. Happy to be here!!!

Excellent customer service!!!! Clean, quiet and very safe. Prices are very competitive.read more