Not climate controlled as claimed. Customer service totally unresponsive. StorQuest at the East end of Tamarisk is not to be trusted with regard to its claim of being "climate controlled" and charging accordingly based on that claim. It's not even June yet and it's already cooking our stuff. They are unresponsive at the local and regional level. Climate controlled means 80 degrees or UNDER. It was 91 degrees at 7:30p, hotter inside than out. We're done with them after 6 years, at various times doors don't lock properly, keypads jam, and zero customer service. read more

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I'm very sad to say that while the current staff seems to be competent (there has been a lot of turn over) the business itself engages in some very shady and very questionable business practices. My stay here has been plagued with unreasonable increases and hoops to make payments. Clearly their corporate ownership made the decision long ago to prey on people looking for a safe place to store their belongings instead of providing a useful service to the community for a reasonable profit. So if you're looking to be price-gouged and taken advantage of, by all means get in there today and they will gladly take your hard earned money!!! read more

This place is a scam. 2 or 3 months ago me and my fiancee were scouting out places to rent for storage. This place was last on the list and we ended up choosing this company because it had a slightly better rate per month than the storage company just around the corner. We specifically asked the employee that signed us up and took payment if this was the rate it would stay at and if there would be any surprises, she said "no surprises and your Locked into this rate". Lo and behold. We got a letter in the mail stating that the rate increased to double the monthly rate. This is absolutely ridiculous & for this company to say it to "uphold a top notch facility" is a joke. The door to our unit gets stuck and it's very hard to lock and unlock & slide open. This place is far less than attractive and we will be moving to the storage facility down the street. read more

Cancelled my storage unit and confirmed its cancellation with two different members of staff. And then was charged for the next month's rent. Going from $60 for the first three months to $100 was the first reason to remove my items, the incompetence confirmed. read more

I have used several storage companies in my life but never had such a negative experience. Unorganized, shady, unreliable service and billing, disrespectful. The list goes on and on. Don't risk your precious items here. read more

Check out the dates on these reviews. The last decent ones were years ago. Things have sure changed. I have been a long term tenant and feel like an idiot for staying there. Monthly fees have continued to go up and I just found out I'm currently paying more than twice the amount of the current rates. I have made numerous attempts to contact management but have yet to receive a return phone call. On site staff is pleasant but helpless in dealing with issues. read more

Wow! That's what I have to say. Total rip-off and waste of time for me and my fiance who were promised no rent change increases by the employee there, and to get hit with almost DOUBLE of an increase! Absolutely ridiculous in my opinion. Spoke to Patricia at corporate who was absolutely no help at all, and at the local store the employee by the name of "Luna" was very unprofessional and basically told me "it is what it is, and that's normal for rates to almost double". I'm sorry but you would think when initially renting a storage unit and asking the appropriate questions to an employee who works at this facility, that they would be knowledgeable enough and trustworthy enough to speak the truth when you ask them if there are any rent rate increases or surprises. The employees response to me was " no rent rate increases or surprises, you are locked in at that dollar amount".. so after expressing my disgust about the rent rate increase almost doubling, they said "sorry, please enjoy two months at your normal rate until that increases after that"... I'm sorry but NO! That to me is completely unfair! What a waste of my time to get sucked into a rate that was promised not to change and put all my stuff in storage, to now have to cancel this contract and move all my stuff out.. I will make sure to make this known publicly about this very unfair rate change and the lack of customer service. I would hope this could be made right and my rate not to change. If not, this business is for the birds and would never recommend this storage facility. What's sad is I've recommended to a lot of people and will be making personal phone calls to warn them about these insignificant changes ! What BS! read more

Honestly this place is bad and like everyone in the comment section are saying is true... I won't say my unit number but I can confirm that all the doors are old and cheap anyone can get in literally.. the doors aren't properly installed rodents, insects etc can get in not to mention robbers! Also inside is beyond dirty and dusty and old. I'f you have wooden furniture I bet you termites are eating it away. Also no air conditioning especially in palmsprings is ridiculous. No to mention the over priced rent for cheap storage units. And like they mention the always raise the rent and I seen the manager comment saying to keep up with top notch service this place lacks top notch everything... I definitely recommend you guys go else where don't waist your time here... and I have been with them for 2 years I repeat GO SOMEWHERE ELSE !!! read more

DO NOT RENT FROM THIS COMPANY!!!!!! I have been renting here for six (6) months and now received a 25% rent increase! A $30 increase on a $118 a month unit!!!!! Again, after only SIX MONTHS they jack the rent up 25%!!!!!!!!! This type of increase is more than unacceptable!!!!! I will now be looking to move my stuff to a different storage facility. read more

Great customer service and great location i have had a storage unit here now for a couple of years and couldn't be happier with the staff read more

There prices are a little less than other storage company, but their service is extremely less than what the minimum expectations should be. No customer service. read more

We have had a storage unit here for several years and have never had any issues or concerns. In fact we have peace of mind knowing that the staff is quick, responsive, and the facility is secure. After shopping around Storquest has some of the most reasonable prices in the area for the size. Highly recomended!! read more

The staff is great and they are always accommodating, friendly, cooperative and really work at getting the customers the best deal. I have been using Storquest for over a year and I couldn't be happier. Most storage facilities are not very business-minded and many are not friendly & act like we (customers) are bothering them. Every time I go in the office, the Storquest staff are on top of everything and they work for you fast. Very cool. Thanks, Amy read more

I have been a customer for almost 7 months at this location. switching to a bigger unit was easy, staff is friendly, professional and the property is always clean. I searched other storages in Palm Springs and Storquest had the better prices and size variety's. overall I am very satisfied with my experience and I plan to be a long term customer. kudos to Dave, Mariah and Abel. thanks for making this storage place awesome read more

StorQuest Self Storage - Self Storage Near Me - Palm Springs, California

Place was very clean, the storage unit was spotless and there are no rodents or any other kind of pests! The people there were very nice and professional! read more

They auctioned a storage that I purchased and what was in the description is not what was in the storage stay away from this place as they have proven to be dishonest, untrustworthy and unwilling to fix their wrong. read more

the Storquest personnel are friendly, knowledgable, and professional!!! A pleasure to do business at this establishment!!! !! read more

StorQuest Self Storage - Office - Self Storage Near Me - Palm Springs, California

I have rented here for 1 year now and the only complaint I would have would be the sand and dirt that gets into every unit. We live in the desert so that is hard to avoid unless I were to pay double the price for an air conditioned unit. Everything I am storing has been passed down for 2 generations so I am more than nervous about something bad happening where I loose my family's things. Every time I come to this site it is clean, pretty empty and quiet. The man and woman that run this site are genuinely nice people, they are helpful, honest and always a pleasure to speak with. In DHS, I never ever got phone calls to let me know my bill was due before I got a late fee... I get calls every month to let me know I need to pay. All in all, I feel like my items are safe and secure here. I will continue to recommend my friends and family this location in Palm Springs! read more

StorQuest Self Storage - Self Storage Near Me - Palm Springs, California

Wow. Customer Service at it's worst. Went by the other day to move into a storage locker. It was 11:30 and there was a sign on the door saying "be back in an hour" with a nice picture of a clock pointing at 12:30. Since I expected the company to be open, I just waited. at 12:30 I rang the doorbell, nobody answered but I did notice someone peeking through the blinds of the managers apartment next to the office. I waited until 12:45, tried again. Same thing, someone peeked at me. at 12:55 a young blonde lady came outside and from behind the fence she said, "we are on at lunch". I indicated that lunch according to the clock on the front door indicates you would be back 25 minutes ago. The lady proceeded to tell me with a little bit of snarky attitude that the sign did not say that.. I said, yes, I have seen pictures of clocks before and I assure you this clock says 12:30 and I have been sitting here since 11:30...she said sorry, I have to come back at 1:30. I guess when you hire people you get what you pay for, that doesn't mean I have to play along.. what a rude person. I ended up finding a great deal right next to the airport with a much more secure storage facility - good luck with this one. read more

Mariah is amazing! She was so helpful with my mom when she had a unit at this location. When I needed a storage unit for myself, I went directly for this specific Storquest. Thank you Mariah!! read more

We've rented a storage facility here years ago and are back with the need to park our RV for short term. The place is still in very good shape, is run well and we'd recommend. read more

Great location, and Dave was super to work with when we were looking for storage solutions.

Every employee that we encountered was really nice and went above and beyond to be helpful and courteous. They usually have great move-in specials too! read more

This storage facility would be a lot better if they got rid of the heavy weight girl in the front. I believe her name is Maria or Mariah, well she is a very rude person and very unprofessional. Not helpful at all, tried to overcharge me on a unit. Not to mention, I walk outside and her husband is in the back drinking a beer and smoking a cigarette, while a toddler is running around and screaming. I know people who work in storage places live on property, but that is completely unprofessional! Ill take my items and my things and go to a different storage facility. One that is more professional and clean. read more

I have rented at this facility several times since moving to Palm Springs in 1998. The units are clean, safe, and accessible during reasonable hours. The people working at the front desk know me by name. They go out of their way to provide the correct size unit at a reasonable price. Thanks! read more

I was beginning to wonder if anyone cared about anything these days. Then, I found a wonderful, professional person at StorQuest Storage! David, provided excellent (above and beyond) over the top customer service to me. My moving company made me very uncomfortable and mentioned in the storage office that their intent was to add an additional charge based on my storage unit location. David overheard and said not to my customer you aren't and changed my unit after measuring with the mover so that he could not charge more. Further at the end of David's scheduled day he stayed on site and within the movers view to let them know someone was watching over me. This mover had been very unethical from the moment they had possession of my items, extra charges, missing items, etc. At the completion of my move the mover stated he couldn't provide a copy of my complaint or missing item list. Once again, David stepped up and intervened by opening the office, making a copy for me and waiting until the mover exited the property. What a guy! If you need storage in Palm Springs, look for no further! Fair prices, excellent customer service. CALL 760- 323-4655 read more

Mariah has been nothing but professional since we arrived at StorQuest, from notifying of shipments to uhaul rentals all the staff here are very friendly. read more

StorQuest RVBoat in Palm Spring is a friendly and good environment place for self storage and convenient for us and reasonable price to rent per month and their staff is very friendly and helpful especially Mariah, I will definitely recommended this self storage place to family and friends. Cecille M read more

The staff was very friendly and helpful whenever I returned to the facility. I would definitely recommend this storage option to anyone. René read more

I rented here 2 units while I was storing my house items during my move back home. The customer service is great. The young gal in the office was always helpful and kind. I got to know her and her family. Very nice people, they even helped me move from storage and loaded my truck. The only reason I don't give 5 stars is because the facility it a little out dated. A lot of sand got into my unit which is understandable because I had it there for a while but the clean up is a pain. No security problems here. I checked prices at other storages and this was the best. If I need storage again I will come back here thanks storquest read more

Recently rented a unit at the Palm Springs Tamarisk Road location. Everything has been handled very efficiently . Facility is pretty clean I am impressed. Compared to other facilities I have used this one is a super star. read more

Had to get a unit quick close to my house she was great rented unit fast and rented u-haul at the site it was very clean and professional facility which is not the norm anymore. I highly recommend this location for renting a storage unit it has a very profession friendly staff . read more

The staff at this location are outstanding. You can rent trucks which is a big bonus. The place is clean, auto billing which I love. I have been renting here for over five years and never had an issue. I have 3 storage units presently. They will donate items to charity for you when cleaning out units if needed. A nice thing to see a company do. I would highly recommend. I have found the couple that runs this facility to be top rate. read more

I rented a 10ft U-Haul truck and had a great experience. Solid truck and awesome customer service at this location. Would definitely rent there again if I need another truck. read more

Nice helpful employees, good access hours, and clean units.

Kristen P. From StorQuest, I also emailed a very long descriptive email via your website form which has yet to be responded to. No word on that but Mariah sure has called me twice now to tell me that my rent is late (withheld to be honest) Why don't you get in touch with me personally and let me know in detail how the situation is going to be rectified instead of the same canned email response you copy and paste onto every other bad review. read more

CAUTION! Be aware of rental rate increases with this company and advertisements for reduction of first month's rent. . When I rented in late December 2014, I asked how often rents are raised. I was told one a year. I asked how much. That wasn't disclosed. December 2014 began rental. Stunned to learn today after 3 months 2 weeks, rent raised 5.1%, Spoke with David today. He stated I will have a 7% renal increase for 2015--I should anticipate another rental increase in 2015????. Check the Consumer Price Index for rental (commercial) property in Los Angeles, Riverside Counties. "(California is around 1.5% plus inflation of around 2%; hence 3.5% annual real estate price inflation)." In my unit, the floor is regularly covered with sand, as are the items. Risks of storing in the desert. If you rent, recommend keeping a broom in the unit. read more

David was absolutely wonderful and helpful--he even returned early from his lunch to accommodate me because of an urgent family situation. This storage center is safe and secure, tidy and easily accessed. Plus, another manager lives on the property. Highly recommend. read more

My husband and I would like to see if we can help this obviously poor impression of the ' front office girl, named Mariah!!' It was and has continued to b a very pleasant experience with this young woman - so far as we could see she is a VERY PROFESSIONAL woman and it is most likely being the reason bc her and her family reside there on the facility! Which , incidentally , to me this is the best 24 hour surveillance one could really ask for! Either her or her husband cruise around that facility during and especially at each nite closing time to personally make sure there are no people left on property all doors locked and belongings safe... AND were MORE than understanding with us the first night upon our move- in ( a big 3-4 bdrm house basically) and allowed us extra time to stay until we were completely in our unit! And for the comment someone wrote about her just sending a cold email rather than a personal phone call for a charge or an issue; well we got a phone call each and EVERYTIME !! I just wanted to clear up these strange reviews bc they honestly were the EXACT OPPOSITE of what our experience was!! Also , it was our experience bc she's got kids , she's prob being overly cautious , which she seemed to us , & if u live there it should b ok to have a beer at ur home , but yes I agree , maybe kept behind closed doors?? At any rate , like I said , our exp. was EXCELLENT , would use them again and are one of THE MOST IF NOT BEST PRICED IN THAT AREA!!! read more

First of all, the young woman who usually works in the office is very nice; I have no problem with her. The main problem is the facilities and security. The unit doors are flimsy plywood. The unit of someone we ran into was burglarized the day before and she was very upset. I asked the young man on duty that day about it and he pretended like he knew nothing about it, which made me wonder how many other thefts there have been. He didn't seem alarmed to hear about it, either; very unconcerned. There are no cameras inside the buildings. If I remember correctly, they're only by the gate. I could be wrong; maybe there are more on the premises, but definitely none inside the buildings. We may be moving soon to a newer, more secure storage facility, for the same rent. OH, a few months ago we forgot to pay on time and they added $30 in late fees to a $60 unit for being 2-1/2 weeks late. And you HAVE To pay them for insurance, $10/month. read more