UPDATED REVIEW: Visit Date: April 23, 2025 I like the idea of a flip phone but mine has been a bit of a pain and as soon as I can I'm going back to a flat phone. After getting a replacement flip phone from T-Mobile the manufacturer screen protector started to bubble up. Currently T-mobile is only offering me a jump upgrade they won't allow me to switch phones and I have to pay $335. They told me to go to samsung and get a new screen protector and that it was going to be free. After my last experience at samsung I didn't believe this but off I went. I ran into the same guy I yelled at last time, I apologized for yelling at him. He looked at my phone and what do you know, this first new screen protector I needed would in fact be free. I had to wait about a half hour and they replaced my screen protector. The wifi was a bit shoddy, I was using my laptop while waiting for my phone. Based on this recent experience I can update my review to 3 stars. Visit Date: January 17, 2025 I just got a Galaxy Flip Phone and it broke on me pretty fast, and I didn't do anything to cause the phone to break. I visited T-mobile on my lunch break and they told me if I went to the Samsung Experience Store in Garden City they would fix my phone screen for free as a one time courtesy. So I went in after making an appointment with one of my best friends who gets panic attacks when she's in large crowds and showed them my phone. The guy gave me some BS about me doing something to break the warranty on my phone. I didn't believe him, I yelled at him and left the store because I wasn't paying a discounted rate of $200 to fix the phone screen. I asked my friend if it was just me, she believes like me that this guy would have found any reason to say that I broke the warranty on my phone. I wasted my time here, if you're depending on this store for help, I have doubts and lack of faith that they'll help you. read more

This place is horrible, waited over an hour from my appointment time just to be seen. They have employees standing around but yet no one helps in service. BUY APPLE!!!!! read more

A total waste of time. These people have no clue. I went to have my phone looked at because it was not charging. I sat there for over an hour for them to figure out the problem. I was told it was the mother board issue. A new phone would be 300.00. For them it's about making money and over charging the consumer. I left without my issue be addressed. When to T-Mobile store and in less the 15 minutes the issue was fits. No new phone needed. Do waste your time with this samsung store. They are nothing be trash!!! read more

I went to the Samsung store because my wife's phone wasn't charging. For over an hour, they tried charging the phone on their wireless charger. It wouldn't take the charge, and they said her phone needed a new motherboard for $300. We left very disappointed and upset . We headed over to T-mobile store ready to buy a new phone. However, in less than 15 minutes the representative was able to take care of the issue. No wonder the Samsung store has a rating of 2.4. They suck!! Don't be bamboozled by them. They don't know what they're doing. A fancy store, but they want you to spend money, when it's not necessary. read more

I had a deeply frustrating experience with JOSEPH J. that I feel others should know about. I came in knowing exactly what I wanted. I was deciding between 3 watch models -- but Joseph repeatedly pushed me toward the 44mm Watch 8, and at least 3 times made comments implying the 40mm version was "for women only." It felt condescending and inappropriate. When I tried to look at the Watch 7, he immediately shut it down saying "we don't even have that one" before I could even reach for it. When I asked for the online price, he vaguely said he could "get close to it." When I asked for specific prices on the display models, he dismissively told me "don't worry about the price, just pick what you want." How am I supposed to make an informed decision without knowing the price? When I mentioned that Brandon had confirmed stock, an 8% military discount, and a ~$50 trade-in credit for my Watch 3 about 2 hours earlier, Joseph simply replied "Brandon is not here" and dismissed everything. At the register -- before I even knew the total -- he asked for my ID, entered my information incorrectly, and enrolled me in insurance I never asked for. He only explained this AFTER I paid, saying he needed to "offset the military discount with the insurance." I still don't fully understand what that means. I returned the watch and went to the Queens Center Mall Samsung store, where Monalisa M. was absolutely wonderful. Everything was in stock, pricing was transparent, and she clearly explained that insurance was optional with a 15-day window to decide -- something Joseph never mentioned. The whole experience was smooth and comfortable. I ended up buying the "women's watch" Joseph kept steering me away from -- and I love it. The issue was never the product. It was the treatment. Monalisa M. at the Queens Center Mall location will be receiving an excellent review separately, because she deserves it. That is the standard of service every customer should expect. read more

Worst store worst place worst people.... brought my phone in for repair.. (have samesung care+ ) screen replacement... they told me to wait 2 hours i waited then they told me to wait 30 minutes then they told me to 40 minutes i waited 1 hour then they told me towait more but they don't know when my phone will be fixed... so i can leave it there and they have no idea (comeon thats screen replacement) manage is super idiot arogabt don't wanna listen or do anything... unbelievable almost 5 hours here and they treat you like crap... still no solution samsung should be banned in U.S.A... i think moving to apple now.... read more

So bad that I had to put apple.com on every device, But it was worth the 120 minute drive from BROOKLYN read more

They sold me a cover that does not even fit my tablet and not the friendliest. They are most knowledgeable.

I have been a loyal Samsung customer for many years, and to date I have bought 3 Samsung phones, 2 Samsung TVs and two Samsung watches. I, like many others, have had my S22 Ultra "bricked" in a bootloop following the latest Samsung UI download. People a lot smarter than I have concluded that this was due to a corrupted file: https://eu.community.samsung.com/t5/galaxy-s22-series/6-1-boot-loop-cause-latest-official-firmwire-is-corrupt/td-p/11424003 I bought my S22 Ultra 5G unlocked 512Mb phone directly from Samsung (it has the Samsung only sea green back). My phone was working fine until it got locked in a bootloop following the latest Samsung firmware download. I really like the phone and was planning on getting the S25 when released. I was told at the Samsung store in Roosevelt Field, Garden City, NY that I needed a new battery and motherboard. Both of these are false, since my phone holds a charge and occasionally is able to boot up before going into the bootloop, and I am able to get into the download mode. When it does boot, I get a message that the UI is optimizing files before it again goes into a bootloop. This has occurred to thousands of people who got the same run around from Samsung. Is this just an engineering error or a way of forcing customers to pay for unneeded repairs and/or buy a new phone? If it walks like a duck and talks like a duck, it's a duck. read more

Went there because my cell phone stopped receiving emails. They could not fix it. Don't understand why this is happening. Lost without me email working...don't know what to do!!! read more

AVOID SAMSUNG AT ALL COST UNLESS YOU ENJOY PAIN...LIKE DANTE'S INFERNOR PERGATORY LIKE PAIN I ordered a dryer from Samsung direct in December 2022. The dryer was delivered 1/5/23 defective, as it sounded like a helicopter when it ran. The delivery company, a third party RXO, told me I would have to take it up to Samsung. It took three separate calls, before finally speaking with someone that can help. I used the online tool to flag my defect, and was called by a rep, only to be told that I was talking to the wrong department (order support), and that I would need to talk to someone in the warranty department. Somehow I was transferred to tech support, and then I was dropped. I am resilient, so I did call two more times. Third time was a charm. Mind you this was an hour and 15 minutes of holds and transfers later. Finally Samsung then agreed to replace the dryer. I was then told to circle up with the third party to schedule a replacement. I called RXO the next day, and they said they had no note to replace the dryer and to call Samsung. So the song and dance began again. Another day, another hour trying to connect to Samsung. Another day or two pass, and I call RXO and they agree to replace the dryer. Three weeks later, 1/25/22, the dryer was replaced with: you guessed it, another dryer with the same defect. The driver told me it was common. It is now 3/9/22, nearly three months from my original order, and six weeks since the 2nd defective dryer was delivered. I receive a note every 3 weeks from Samsung saying "we are still looking into this." Currently, I am on hold yet again. Hence, I am able to draft a novel on my experience. I hope you read this and spare yourself the pain. read more

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This is it - my first bad review. What a waste of time this store is. Our phone carrier (Verizon) sent us here saying the store would have what we needed for my Samsung galaxy's broken screen - NOPE. The employees were rude dismissive and so unhelpful. They took one look at the screen and said we'd have to buy a new phone...the phone is two weeks old! It was never dropped and was in a case the entirety of its short life. What happened? A piece of SAND got into the case and somehow ruined the whole phone. The whole phone is somehow so completely vulnerable and sensitive that sand from a pocket (not even from being dropped in the sand) destroyed the entire $800 phone. What is Samsung thinking??? How is this whole company even in existence. Unbelievable. read more

Samsung Experience Store - Totally worthless phone - was only 2 weeks old - Electronics Near Me - Garden City, New York

Had to take my phone to Samsung. Because I was getting these random pictures popping up in my gallery, and I didn't know where they were coming from. It was quick, It literally took him 5 minutes to show me what the problem was. T-Mobile does not allow their representatives to assist customers in store anymore because they feel the time that it takes for them to assist a customer they could be selling products. So my problem was coming from whatsapp. I was getting these random text messages that I had to block. He showed me how to activate the virus protection on the phone and scan to remove whatever viruses that I may have picked up. The store is big on and was extremely clean. The staff was personable and friendly. There was not enough personnel. I was on hold for thirty minutes, waiting for someone to just answer so I could make an appointment. However, that may have been because they're relatively new. They're located in Roosevelt field mall on the third floor, park in the purple section of the parking lot. There's also one in Manhattan. I highly recommend making an appointment because once everyone realizes that you have to go to the samsung store for repairs. They do accept walk-ins. However, you'll be there for a while waiting to be waited on, and if someone comes in that has an appointment, they're going to take them first. There was only one person in repairs and although I had an appointment, there was a person in front of me that was insisting that he setup the phone, watch and tablet she purchased with screen protectors and transfer information from one phone to the other once he transferred her data she still wasn't satisfied because installing the screen protector had to be done by her sales rep but she wanted him to do it. He finally advised her that installing the screen protector is a courtesy. It's not something that the personnel has to do only if they have time. My experience was GREAT, and my issue was handled. read more

Phenomenal service, I traded my phone for a new flip and Harry helped me out with each part of my transaction. Definitely coming back!

The customer service dept sucks and they help those who have to out for phone services first and if you're under warranty you have to sign in and wait for over an hour. They need to have more workers in service dept instead everyone else is Judy standing around doing nothing. This is why I'm going back to apple! And as for James he helps whoever he chooses to. Don't bother with samsung. read more

I ordered Bespoke 4 door Samsung refrigerator on Feb 13 2023 from Samsung direct, online through an employee purchase program . I received an expected delivery of May 22, 2023 which was usual as it was 3 months out. May 22, 2023 came and went nothing delivered and no notification of delay of product. I even received and email on May 15, 2023 that my product was still on time for delivery. I call Samsung Direct and was told that they were not able to capture the amount on my credit card, which is a lie. I don't carry a balance on this card. I asked to speak to a supervisor and the call was disconnected.  I called back numerous times and talked to different representatives and all they kept doing was escalating this issue to their fulfillment team. These are the names of the representatives I spoke to Pamela Bulanadi, Simranjot Kaur, and Bhanu Priya. I am sure I'm missing some others. I was on the phone with Supervisor Pamela Bulanadi and she gives an estimated delivery date of June 4 around that date as the email trail is too long to follow. June 3rd comes and I receive a phone call that the product will not be delivered. I email back and forth with Pamela Bulanadi and she send me an email stating your order is being processed and being currently being prepared for shipment the earliest date that have available is June 22. I logged in my account and updated with todays date of June 26 and still no delivery along with the lack of an update that there was a delay in the delivery of the product. I have Samsung phones and Samsung smart watches but my family have discussed this and we will be changing over to Apple. I will never recommend any Samsung product again to my family or friends,I will discourage this to deal with Samsung. Wish I could give negative stars. I even went to Samsung store in Roosevelt field mall and filed an inquiry with the assistant store manager. Guess what she did file an escalation with the fulfillment team. She took all my info and never got back to me. I can't remember her name. read more

Samsung Experience Store - Email from Samsung direct where they lied about my product being available and ready for shipping. - Electronics Near Me - Garden City, New York

Samsung sent the return label to me and asked me to return to Samsung Flip 6 512GB on or before August 03, 2024. Samsung received the phone and claimed that the box was empty. Samsung won't refund my money back. I have called, chatted, escalated and written more than 10 times but Samsung still did not want to refund my money back. On July 17. Samsung sent the phone flip 6 to through UPS and its weight was 0.9lbs. I shipped back the phone through Fedex and its weight was 1.1lbs. My order number is SA103229259. read more

I have a Samsung galaxy watch 5 and a pixel 7 phone. I had some questions on how to pair the "do not disturb" from my phone to the Galaxy watch, was well as a question on why the alarm function on my phone doesn't sound on my watch. When I first entered the vast store in Roosevelt Field, I had to search for someone to assist me, not a big deal. I was directed to a person standing in the front of the store. I guess his job was to greet and direct people, but he was so engaged with playing games on his phone, he probably didn't see me entering the store. After I asked who could help me, he pointed in the direction of a group of Samsung employees and said ask Adam. When I asked which one was he referring to, I was lectured on how Adam identifies as he/him. I left it at that without saying another word, as the greeter seemed more interested in dressing me down about pronouns than helping. Still not knowing who was Adam, I approached the group of Samsung employees and just asked openly to the group "I have a question about pairing my galaxy watch to a pixel phone, can any of you help me?" One person said "I can give you 2mins, make it quick". After I explained my problem, he said "I'm not sure", then I asked another question about the alarm and his response was "your better off selling your galaxy watch and buying a pixel watch to pair with your pixel phone" Upon hearing that, I said thank you and left the store. The service at the Samsung store is a far cry from apple stores. The apple store employees seem to pride themselves on customer service. Samsung store employees on the other hand can't be bothered with questions and would rather you buy a competitors product. read more

After AT&T was useless I went to the Samsung store. Anthony was and able to help me transfer everything from my 6 year old phone onto my new phone. He was very patient, professional and knowledgeable. I would definitely recommend coming here. read more

This store is a complete joke. I was apprehensive about going after reading reviews, but desperate times call for desperate measures. The day before my appt, I called their phone # and specifically dialed to the repair desk line. I explained the situation to the girl, what happened with my phone, which phone I have, etc. She said to definitely still come in even if my phone is older and out of warranty, that they would be able to look at it, open up the phone, run tests, check to see what's wrong, that they have the tools they need to check the phone even if plugging in the charger won't work, etc. GREAT. Kept my appointment then. Got to the store and a bunch of guys were just, for a lack of a better word, d**cking around. One guy checked me in. No one was even at the repair desk yet I still had to wait a few minutes. My name got called and the Indian guy with tattoos all over his arms barely even paid attention and just asked for my phone. I placed it on the table. He kept yelling across the room with a bunch of other guys and bragging about the hundred dollar bills in his wallet and how he has it right here, flashes his wallet, yells some more, gets super obnoxious....meanwhile I was just standing there waiting for him to finally take my phone to look at. After he's finally finished wasting my time, he proceeds to waste even more of my time. He looks at it, tries to plug the charging cable in my phone, doesn't even bother listening to me explain what happened, brings it to the back of the store, comes back out and repeatedly tells me "it's the end of the life cycle there is nothing we can do." I told him I called yesterday and the girl I spoke with at the repair desk said to still bring it in and even if the parts aren't available that they can still check to see what's wrong. He just blankly stares at me as if I'm bothering him and says that they don't have the parts so they can't open the phone or look at it. I again explained that the girl said I didn't need to decide same day if I wanted to repair it and that it doesn't matter if they don't have the parts because they can still look at it. He again just repeats the same line over and over again. Basically he was completely useless. They couldn't have made less of an effort if they tried. Samsung SERIOUSLY needs to retrain their employees if this is the kind of service and attitude they have. Really winning customers over here to stick with Samsung and be loyal. Yuck. read more

What an overall terrible experience! The staff here love to hang out and joke around for whatever reason while there is literally customers and work to be done. Had a appointment 1130 on 11/08/2023, Samsung staff allowed 2 people in front of me to cut the line, and my appointment was over an hour late because of the Samsung staff laziness and allowing people.to cut the line. I also added photos to show how empty the place was at one point amd I was not called because I believethe Samsungstaff was waiting for the people to cut the line, I can only picture the nightmare the wait is if more then a few people showup. Once I was seen and got the work done , changing my screen protector for my Samsung Flip 5, I closely checked the screen and noticed damage at the bottom right of Samsung Flip 5 around the screen! Samsung employee stated it's a thick smudge and will go away. I argued about this lie but then realized I would just make a formal complaint to anyone and everyone that I could have even listened to for a few seconds! I also must mention how rude most of the staff was which i had the displeasure of dealing with, the Samsung reps were very rude and condescending, very bad and poor experience, I am almost sure I will choose Google or Apple to purchase my phones amd other electronics from after this disaster....ohhhh the Samsung organization here are vendors they do whatever they want. I am almost positive this is NOT an official Sa.msung store! Pleasedo not go here find another Samsung store and pick any Android company to deal with if you wanna deal with then this store or Samsung for that matter! Say what you will about Apple but the employees there are way more friendly, positive, and actually do thier job, unlike this Samsung store located at Roosevelt Mall where the employees act like we the customers owe them something! read more

Shaneka at Samsung Roosevelt Field diagnosed my phone problem and fixed it, for now, with the honest opinion that since my phone is very old the fix may not last very long. She was friendly and professional in every way and referred me to a sales associate who explained the features of the comparable new phones along with prices and payment options. I will definitely return to the Samsung Experience Store when my phone finally gives out. read more

I will never but a Samsung product again. Poor customer service. Badly trained employees.

I went in to pick up a new watch band. I walked around for 20 minutes looking for a sales person. Two of them walked right by me to help other people that just walked into the store. Finally I decided it was a HUGE waste of time coming here and if I need anything from Samsung I would just order it online. Don't even bother coming here unless you plan to just window shop..... read more

Samsung, without a doubt, are the makers of the best and most beautiful phones. Their aesthetic and technology is unrivaled. I am so in love with my Samsung Galaxy 9+ phone. It's just amazing and the screen is gorgeous. The camera takes beautiful, high definition pictures and so far hasnt given me any troubles. I never had a phone before but now that I have one I realize how important it is. My cousin and I share a plan as she was the one who convinced me to get a phone. I will continue to purchase Samsung products as they are very durable, high quality and state-of-the-art. The Samsung store in the Roosevelt Field Mall is really nice. I took a peek at the Samsung Galaxy 10+ and it is divine as well. Cant wait to see what else Samsung has in store for us. read more

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Shaneka did a great job running full diagnostic and checking my battery on NOTED 10 Very pleased with results as a walk-in customer read more

UPDATE: Changing my review from 1 to 4 stars as the store has rectified the issues. Manager Steve and Charlie took great care of me. In order to resolve the issues, I had to order the phone through the website at the store. Most of the issues stemmed from the fact that the store is unable to accommodate certain things that the online store can do. Such as trading in a carrier phone online but being restricted to only unlocked phones in-store. Anyways, they were able to fulfill their original promises. I still have to wait until April for a phone I preregistered to preorder in February, but at least I know I'll be receiving it in April because I ordered through their online store in-store which gives an ETA. The store itself unfortunately doesn't have an ETA for the 128GB Prism White for AT&T if you ordered through there (but not through their online store there). The store seems to be getting their groove down since opening a month ago and I had a more pleasant experience this time around. read more

Came in today to purchase a new phone for my grandma. As an apple user, I have never been to Samsung before so I didn't know what to expect. Let me just say, if I didn't love apple products as much as I do, I would switch to Samsung after today's experience. ____ was so helpful and friendly. We didn't have to wait for someone to help us and they didn't force us to buy extra stuff. Overall I enjoyed the experience read more

I have been a longtime support of Samsung. My recent experience have changed my opinion on Samsung. I think Samsung is one of the most disgusting business in the market. I'm totally surprised that they have made it this far. I have been dealing with samsung support for the past 3 months for them to honor their warranty on a set of Samsung tags. They have been playing games that you wouldn't believe that it's coming from a company this size. First I think Samsung support is runned like an India call center scam. They would tell you it's under warranty and have you mail in the product. Once the product is received they change their story. They claim its not repairable, which I believe is a lie. They would give you a lowball price (like 20% of market value) to settle the warranty. They would do everything to avoid honoring the warranty or even paying you. I believe they are taking the returns and selling them in the black market. I wonder if Samsung headquarters know this is happening. If you need more proof checkout twitter, google, and other websites and see what people are saying about Samsung. It's so disgusting that I'm surprised the USA government has not banded Samsung for national security! read more

This store is so worthless. They don't finance, they don't run diagnostics, and don't trade in. They are just a big display store. Since they opened I've gone there a few times and can never help me with anything, I'm always referred back to calling samsung who then tells me the product has to be sent in because they can't help over the phone. Don't waste time coming here and asking any question or calling because they will say yes they do it in store bit then get there and they don't. read more

This was my first visit to the mall since Covid struck...and I had one of the best customer experiences every. I purchased a Note 20 Ultra 5G. My sales rep Miguel M. was AWESOME. He made the visit a truly great experience. Miguel was completely knowledgeable on the phone, he took the time to thoroughly explain the Note 20 and it's amazing features. Miguel was super patient and professional, and I love my phone! read more

I tried calling the store twice today, during regular store hours. I only wanted to speak with a store employee who could tell me if a certain item was in stock. I waited on hold for 9-10 minutes each time, with no response and no indication of how long my hold time would be. I finally gave up and will be going elsewhere to find the product I am looking for. read more

The store overall is not bad. They do their best under the current circumstances. The service department, however, is an absolute travesty. Kept my phone for 5 days to repair. Never responded to messages. The only way to get through to them was to call the store's main number (like I said, the rest of the store seems like they have their act together). In summary, Samsung has awful service. No surprises. read more

Awful experience here, Brought my aunt's phone to fix, a phone that I got only 3 months ago and I had to deal with one of the nastiest persons I have ever deal with. She insisted that she was doing me a favor just by talking to me cause they dont provide warranty on phones sold by amazon even when the cellphone was totally under warranty at samsung.com, she insisted that the screen burnt my phone that was my fault even when it is super common on S8 and there are thousands of complaints about this online...awful manners, rude, disgusting human being in general...I called Samsung later that day and they confirmed me that the phone was under manufacturer warranty and they had no clue why they were doing this at this store...Great job helping Apple by putting this kind of persons as the face of your brand Samsung. read more

Went in this store to just to check it out. I like it. I am also glad it doesn't smell frowzy in the store, unlike another store.

Rosa did a fantastic job telling me about the phone models, and what products she would recommend at the store :) Great listener and overall the store was first rate and perfect for viewing what devices Samsung has in stock :) read more

Nice store just wish they carried more cases for the Galaxy A50 and let customers play with the Galaxy Fold.

It was an awful experience at samsung store in Roosevelt field mall. First of all I got appointment after 20 days when I first walk in to the store. After that when I was at store on appointment day we have to wait for 20 minutes . There are many of samsung guys roaming around but no one has a minute to attend us. I bought my samsung S21 in February and had quite a big issue on June 9th which they have fixed it. But now same issue has occurred again with some added problems. That was my reason to visit the store. They have seen my phone and realizes it's a big problem with phone. My phone is still under warranty. I have requested to exchange my phone with exact same samsung s21 so this problem won't occurred again. They agree on that but lady who was working with us she told us there is a process for that and we agree for that. She told us it will take 2-3 business days to arrive new phone and someone will call you once samsung facility at Roosevelt field mall receive the new phone. I was there to get my new phone but now they have changed their words and told me I can get factory refurbished phone. I don't know what to do with this issue. It has been pain dealing with them. Now it's very disappointing for me to trust samsung and it's service. I really didn't want to give them a single star, but to post this message, I needed to. read more

Very Upset, with the "Samsung Experience." Roosevelt Field Mall. Went to store to purchase a Note 10+ Unlocked or Verizon with trade in. I had to wait over 15 minutes before Service Reps stopped talking amongst each other to be helped. After the Service Rep showed me the Note 10+ and all of the colors I decided to trade in my s10+. I was assured "all colors are in stock." I asked for the White Note 10+ and informed it was just going to be a minute. I waited 10 minutes to find out it was "out of stock" I was told to "just get a different color" because I would not get the $600 trade in for my S 10+ if I waited. I am not even sure it was out of stock as the employees seemed eager to get back to their conversations. Horrible Experience for a Launch Day Event. I don't usually bother writing on yelp, but was the worst attempt to purchase a phone. Engmit2009@gmail.com read more

Only here to call out one employee, Noah, for being fantastic. Wandered in with a couple friends killing time and Noah gave us a demonstration for the ages. In particular he showed us the phone that folds in half. I didn't buy it bc I just got a new phone and its expensive etc. but he was an expert salesperson nonetheless. Great attitude, great vibe, very knowledgeable, and made randomly going into a phone store a memorable experience. Give Noah a raise! read more