Trash company 1 star shouldn't be in business dealing with Samsung is a complete joke as well this company destroyed my monitor and scratched it up from and back bent the frame pretty much in every spot possible and called me demanding a payment to fix it? It's been 2 months and they are blaming ups lol so your saying ups took it out and just started beating it up for no reason?... not possible also the monitor seem like the place has a bug problem my monitor came back disgusting. It got boxed right back up once I pulled it out. Highly recommend staying away from this place also they took down there google reviews which was also really bad read more

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Dogshit service. You'll be hung up on, told multiple times dates and solutions to your repair that will never materialize. You'll be provided phone numbers that don't connect to Samsung. You can request warranty repairs all you want no matter how new or expensive your product is (43 in neo G7 retails around 1200 USD) and they could not give a fuck less about helping you or the reputation of the company. Fuck these guys and every employee they have. Especially the 99% they bring over on H1-B visas that can't even speak the same god damn language as me. Kudos to Samsung for letting quality and customer service fall off a god damn cliff. read more

Sent my monitor back to me after 2 months of waiting broken. The worst customer service I've ever seen in years. I'm so upset right now

This business lied to me and if I could rate this business negative stars I would. Samsung sent my monitor here for repair. The monitor was sent with zero damage. I took photos prior to sending it to avoid this. I received an email stating that the product appearance said, "Scratch Side". I called the repair center and asked why their repair center said there is damage when I sent it without damage. I spoke with someone that said his named was "Andre Howard". He said there is "no damage at all", but their auto generated emails sometimes say that, but it is an issue they needed to fix on their end. I asked repeatedly for an email confirmation that there is no damage. He said that there is no way for them to do that. I asked for a shop email that I could email, and they reply to me with conformation, and he said there was no shop email for me to contact. I asked for a supervisor's email or phone number who I could contact and get it in writing that there was no damage and he said there is no email or phone for a supervisor. I asked for his name, and he said it was "Andre Howard" but if I called back and asked for him next week he said he "probably wouldn't be there" because he "Would be on vacation". This is extremely sketchy and unprofessional. He then "assured" me that he is not allowed to lie to me because that call is recorded so he could get in trouble for lying. I received it back two weeks later (today). They didn't send it back with a power cord AND now there IS damage to it. read more

Samsung Repair Center - IT Services & Computer Repair Near Me - Riverdale, New Jersey

Samsung instructed me to bring a monitor with a minor sound defect to UPS, where they would examine the unit, pack it, and ship it. IT was shipped to Techeim in Riverdale. After weeks of waiting, I got an email from Samsung/Techeim claiming that the unit was received in damaged condition, and there would be a cost to repair it. When I refused, they shipped it back smashed and broken, the casing coming apart at the seams and the screen cracked, with a clear, major impact point on a corner, just as in the pictures in other reviews. Samsung was not helpful at all, but after several more weeks and many calls and chats with Samsung, they agreed to a new ticket to send it back to them a second time. A couple more weeks - now NINE WEEKS IN TOTAL SO FAR - and now Techeim claims they cannot repair it because the serial number tag is missing. I have a photo proving that the tag was on the monitor when I packed it to send it back the second time. They just keep on lying. Techeim is running a scam up there in Riverdale NJ, and Samsung does not care! read more

Samsung Repair Center - Case cracked in half, screen cracked severely. - IT Services & Computer Repair Near Me - Riverdale, New Jersey

I have yet to have a good customer service experience with Samsung in 74 years. I don't know what made me think they could put a new battery in a tablet and be fine with it. My tablet was in pristine condition except for needing a battery and USB port replacement. After two months and not being able to find my table at their shop, they cancelled my order saying they didn't have parts (which I found on Amazon, so they lied). I asked them to return it so I could fix it myself. Two months later after making a complaint to the "CEO" on their website, I finally got it back along with $85 for the trouble I went through for four months. I was anxious to get it back so I could attempt to fix it myself. BUT, they thoroughly destroyed it so that it could not be repaired. Ear bud port broken in two places, USB port broken in two places, tablet bent to shit, screen coming off, micro SD card missing. Looked like it was thrown across a parking lot and then run over. Totally unusable and unrepairable. The so called "CEO: at the complaint department as much as said, so sad, too bad we can do nothing else. I implore all potential customers to NEVER buy anything Samsung. The tablet was not the first appliance or item that went through a disaster no-customer service. I should have learned my lesson the first time. They do not stand behind their products, they don't take care of your propertry, and they don't give a flying fairy butt about you. read more

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Just received my monitor back from them (which was defective in the first place), and they sent it back CRACKED. And you can tell it wasn't cracked during shipping because someone (at the service center) put tape on the crack. This is ridiculous!!! I use this monitor for working at home and now I'm going to have to go through a whole other process to get it replaced. read more

Samsung Repair Center - IT Services & Computer Repair Near Me - Riverdale, New Jersey

Horrible is a understatement for the disastrous recommendation from Samsung and it's affliation with this repair center, techeim in NJ. The care center are staff by tele marketing cast off who only know two words, I sorry and sorry you have had to wait so long. read more

More photos, to show what these POS did to my tv. Samsung will not reply to me nothing. Their customer service is horrible! Never am buying another Samsung product again! read more

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We sent our Samsung tablet( under Warranty) to repair after talking with a Samsung tech support on the phone. The Samsung Repair Center at this New Jersey location returned it back to us saying the Manufacturer Warranty didn't cover the repair because the warranty only covers internal malfunction or damages. We never dropped it or caused any physical damage to it. We always kept it in the case. Our Samsung tablet has a damage in the inner LCD screen which has nothing to do with us and the outer glass of the tablet has no crack or scratch on it. It was not a physical damage and the Repair Center thinks it is. It may be that Samsung tablets can not handle cold temperatures. It's winter time and outside temperature dips down to 10F to 20F. The Repair Center asked us to pay $120 for the repair which is almost the cost of the new tablet. read more

This needs a zero star. And Samsung too at this point. I'm done with Samsung products. It's taken me a month so far to get an update on an exchange for a dead monitor. When I try to get an update, it's a maze of non-answers despite having been told the replacement was being shipped 3 weeks ago. It's an $800 dollar monitor. It shouldn't take weeks to get a status, and hours with support to get a tracking #, or even the same answer to what to do twice. read more

So it looks like I'll be the first to leave this business a happy review. Several years back my wife got me a Samsung 27" LED monitor. S27D360H if you actually care. The years they made this was 2012-2015 maybe, so way out of warranty. I hate throwing stuff away, and this monitor has really grown on me. I like the design of the white and seafoam blue/green on it. Up until it crapped out it was awesome. From some googling, I learned that the backlight had died and the symptoms were that when turned on it would cycle through the input settings, and then when it would get to the correct one it would turn off the backlight on and the screen would go dark. If you shined a really bright light at the screen you could begin to see stuff on the screen. I gave them a call and was charged $150 for the repair and shipping to and from. It was almost back in under a week and it is right back in its place. The only kicker was that as this was away being repaired my wife and I saw a new one on sale at Costco for around $130. Truthfully, I am glad I have mine back and didn't add it to the mountains of tech waste that keep growing. I don't know if anyone with a good experience doesn't think to make it public or if my experience was really that rare. Thanks, Techeim Inc. read more

Absolutely abysmal service. Monitor sent in for LCD warranty repair; repair completed, but returned with physical damage. The front bezel/trim was cracked; based on the lack of damage to the shipping box, the damage most likely occurred during reassembly, though I can't rule out shipping damage. Notably, a number of other reviewers here comment about the same type of damage to monitors. Monitor then returned for damage inspection. Returned weeks later without being inspected (though the box and packaging where notably more beat up). Returned *again* for damage inspection; monitor was picked up for the second time over two weeks ago - no updates, no replies to my request for an update - nada. Monitor is still out of my hands after initially sending it in for repair *2* months ago. No updates or timeline on the damage inspection status, and Samsung's "UPS Coordinator" doesn't return my email inquiries. While Samsung makes terrific products (in Korea), the experience with their customer and warranty service (US based) make me hesitant to purchase their products again. read more

I bought a Samsung monitor off Amazon. The product was defective out of the box. It powers itself off, and then back on multiple times a minute. This make it extremely annoying to try and do any work on. Random lines on the screen will also stay lit after my PC is turned off. I sent it in for warranty repair. The first time Samsung claimed to replace a defective part. I received it back and still had the same problem. I sent it in a second time. They claimed no problem was found, and sent it back. Still having the same issue, I called to send it in a third time, and I sent pictures and a video of its exact problems. They said they would escalate it for replacement since they have been unable to fix it thus far. They sent me a QR code I was supposed to take to UPS were they would package it and ship it for me this time. A few days after dropping it off, I received a call from Samsung saying the monitor screen was damaged in transport and I would have to pay to have it fixed. I explained that UPS packaged and shipped it this time. They said they would file a claim and they would contact me in 5-8 business days. After they 8 business with no response, I called back. The agent said UPS cancelled the claim because the screen was damaged when I brought it in. This is completely untrue. They tried to reissue the claim again, and told me to wait another 5-8 business days. I waited again with no response. When I called back, they said UPS still claims it was damaged when I brought it in, and I would have to pay for it to be repaired. I've been been in contact with the UPS store trying to get the video of when I dropped it off, but they've been stonewalling me. This is absolutely unacceptable. It wouldn't even have gotten damaged if they fixed it the first TWO times I sent it in. I told them I wanted them to send it back, because I would not giving them more money to TRY and fix it a third time, when it should be free, and they failed to do it properly the first two times. They said they would send it back, but I've yet to get confirmation or a tracking number. read more

Samsung Repair Center - IT Services & Computer Repair Near Me - Riverdale, New Jersey

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I've sent my malfunctioning Samsung tab S7 fe to them several times; they keep sending it back still not working properly. The screen is constantly going dark with the slightest movement, and they haven't got a clue what's wrong with it, much less how to fix it! Absolutely worthless place. Take my advice and just don't buy Samsung products to begin with! Their customer service is the worst I have ever encountered! read more

This repair center in Riverdale are a bunch of crooks. If I could give no stars I would. Sent my 2 month old, 32" smart TV in for a no picture problem under warranty. I run a shipping warehouse and have been shipping electronics for 15 years here in PA. I sent it in it's original box with the form fitting clamshell Styrofoam and none of the accessories as required. I also added large 1/2" bubble wrap between the screen and inside of the box. I also boxed that box inside another box with packing peanuts. Shipped on 3/14/22 and they received it the next day. 10 days later I get an email asking for $120 to fix the TV as it was damaged and not covered. Well, I asked for pictures and they sent me pictures of a long crack across the screen and 2 visible impact points. Asked for pictures of the original box and it shows no signs of any damage or creases on it. The pictures were supposedly taken the day they received it. So, I never got an answer as to why it took 10 days to notify me if they saw damage the day they received it?? My only conclusion is, they removed it from the box to check it out and sometime later, it fell over onto some tools or something on the bench and the impact cracked the screen! They continue to say they got it that way and Samsung was no help. They tried to put a claim in to UPS but it was denied because there was no box damage. All I can say is I will NEVER buy a Samsung product again and will recommend any people I know to stay away from their products. It's the worst warranty experience I've ever had and I'm out $225 on a TV that lasted less than 2 months. The people in this repair center are about as dishonest as they come and looking on Yelp at the other one star reviews of this place, it's a wonder they are still in business. Samsung should be ashamed! read more

Samsung Repair Center - IT Services & Computer Repair Near Me - Riverdale, New Jersey

I sent 3 tablets to them 1 of which was water damaged that boot looped because my daughter spilled her bottle on it & 2 other with broken screens ; still worked fine charging port and everything the fact I could still see half the screens and touch half! The 1st water damaged tablet they sent back because they don't fix water damaged phones and supposedly it was damaged on 3 parts. ( the mother board, charging port& something else)The second 2 with cracked screens they did confirm that it was only the screens and they didn't have the parts to fix them! So then they told me they'd put a request into Samsung for a replacement because ordering the parts would take to long! They next day I got an email back from them saying they sent the unfixed units back! So I called them and now they are saying my second two tablets had the same water damage as the first one! Which is a lie because I dropped the unit on my treadmill and the other my son threw it down the stairs! Do not send you phones or tablets to these scammers! They will steal your parts and lie about your products being more damaged than you sent them. Not to mention I paid 99$ a piece for each repair on the broken screens. They did refund my money back but Sabotaged my units in the process! Con artists at their finest!!! I called every other day for a 3 week process of them telling me they'd give me updates and never called me! I had to call them constantly! They even erased my previous notes in the system. Only Representative that actually cared and dealt with my issues was some man named Moses! He even said something wasn't rite. If you do decide to send your unit for fixing good luck with that. Techeim Samsung repair is horrible! Then they sent me pictures of the same unit for all 3 tickets! It's impossible for all the pictures to look identical! read more

Samsung Repair Center - Pictures they sent me for all 3 tablets supposedly! After they already shipped them out! - IT Services & Computer Repair Near Me - Riverdale, New Jersey

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SAMSUNG REPAIR CENTER, Techeim, I sent my rear speakers and woofer from my sound system in for repairs under warranty.. They could not fix them and sent a new set to me which was damaged by UPS in route to my residence. They were returned to Samsung. I have called and emailed no less than 30 times trying to have speakers returned to me. Don't know how they stay in business. Been escalated to another level. Nothing.. will never buy another Samsung product again. They truly suck. Going to contact better business bureau. read more

I sent in my Device for repair. They received it almost a month ago and they are unable to tell me exactly where it is. They have told me numerous lies but can't deny they received it since I have confirmation from UPS that they did. Today they told e to call next week. I will call as on Monday, but if they can't give me an answer I will take legal action. Extremely deceptive, crappy products. read more

I purchased a Samsung Tablet through an Amazon company in February 2020. I actually purchased 2 of the same tablets, which were re-manufactured to like new condition by Samsung, and came with a 90 day warranty. During the first few days of use, it was obvious one of the tablets was not operating "like new" and the battery either wouldn't charge or would only partially charge and the tablet would also beep incessantly due to the erratic charging. I contacted Samsung Support within the 90 day warranty and after troubleshooting they determined the unit was defective and would need to be repaired. They asked me for my proof of purchase and confirmed it was still within the warranty period and initiated a warranty repair order including a pre-paid shipping label. I am told the tablet should be repaired within a week after being received and then returned to me via express shipping (the same manner in which it was shipped to them). I safely package and ship my tablet out within a few days and this Samsung Repair Center receives the tablet almost 2 weeks ago at the time I am writing this review. Today I receive a call from Hernando at Samsung Repair (CVE Inc or whatever the company name may be now...it's at this exact address) asking me to please call them back if I still want the tablet. Huh? Of course I want the tablet, or why would I have sent it to them for the already authorized warranty repair? So, I try returning the call. After calling and holding for 30-60 mins and being disconnected each of those times, a representative finally answers on my 4th attempt around the 45 minute mark on hold. The representative looks up my repair and says the notes say the unit is out of warranty. He says that he can see the purchase confirmation is attached to the order and that he does not understand why they would not see this unit is clearly under warranty, but he needs to send a message to them to have this corrected. They do not respond while I am on hold and the rep comes back and says he needs to wait for them to update the status which will take 48-72 business hours., Of course, it's a Friday, so I should expect an update within a week (which I might remind you is supposed to be the time for the entire repair). I'm not happy. Why can't this business be contacted directly instead of through some gate-keeper and why also are they not competent enough to simply repair this already verified in-warranty unit? After all, this is likely the same business that re-manufactured to like new condition my unit that was defective out of the box. I had no choice but to deal with this company, but if you have a choice choose elsewhere. read more

samsung sent my bluray player here to repair it for recall then they returned my player as if they used it like a hockey puck scratches allover the whole unit and broken and bent metal on the back of the unit piece of plastic were completely gone never again with this place or samsung I will repair at my own choosing and send them the bill read more