I cannot thank Samuels Jewelers enough for helping pick out the perfect ring for my fiance. Engagement ring shopping has got to be one of the more nerve wrecking things for a someone in a relationship wanting to take it to the next step. I want to make special mention to Candy House for helping me get through the process with ease and always giving me her undivided attention. Their commitment to making sure I had the ring I wanted made me feel like their cared wholeheartedly. I was really impressed with how Candy made the transaction smooth and always gave me options to compare to double, triple, and quadruple check that it was what I wanted for my then-girlfriend. Guys, this advice is coming from someone that absolutely hates making big purchases like a car or electronics, Candy and the rest of the Samuels Jewelers staff made it stress free and such a smooth purchase. I recommend going to her and that company for any diamond/jewelry purchases. Thanks again, Candy! read more

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After visiting a few jewelry stores I landed here at Samuels. I could not be more pleased with the attention & friendly customer service provided. I found exactly what I was looking for at a price that could not be beat. Candy House over exceeded my expectations of fast & friendly, no pressure service. Thank you candy! I will be back for all my jewelry needs in the future. read more

Decent shop with great jewelry and prices. Staff was helpful and friendly. They also have jewelry for all members of the family.

Always great customer service! Exactly why my husband and I come here all the time. Samuels is where my husband purchased the promise ring he game me in 2009, the engagement ring he gave me in 2011. And the wedding band in 2012. All rings are beautiful, of the highest quality and the warranties they offer along with free cleaning make Samuels our fave jewelry store. The ladies are so helpful and really make us feel welcome and are never pushy about making a sale. I highly recommend this store to all those looking to make a jewelry purchase. read more

I dropped off my engagement ring to be repaired, it was my fiancée's grandmother's. They promised it in about 4-5 days. There was a severe crack in one of the bands, and it was 3 sizes too big. The jeweler did A FANTASTIC JOB!!! Beyond anything I would have imagined. The picture just doesn't do justice, but I seriously can't believe it is an old ring. You've restored the beauty and luster! THANK YOU!!!! If I could, I'd give more stars! read more

Samuels Jewelers - You can tell there's actually diamonds in it now! Hehe, before and after. - Jewelry Near Me - Glendale, Arizona

Go see Omar, he is the best. This is the only place I buy jewelry from! Omar is also the only person I deal with he gives me the best deals and more importantly his undivided time and attention. Just take your time to look and speak with the staff you will see they are different than the other jewelry stores in the mall. To me good customer service is worth every penny and that's what I get each and every visit. read more

Samuels Jewelers - My beautiful diamond ring - Jewelry Near Me - Glendale, Arizona

The store is closing this Saturday, 2-23-19 and the customer service is terrible! They took my ring for repair 3 weeks ago since it was under warranty. I only had the ring for 4 weeks when a diamond fell out. They returned the ring to me today...the diamond is still missing and they told me I had to send it in to the jeweler repair which is what I wanted to do to start! "Don't worry it's free they said". How can it be free when you spend $199 for a warranty. Now I know why they are going out of business! BUYER BEWARE! read more

UPDATE 11/11/16 Brandon with Customer Service was great. He understood the issue & went above to make it correct. He had the ring overnighted to another store as my husband didn't want to deal with the Arrowhead Store. Our understanding we would be able to have ring sizes same day as we do not live in town. Earl at the Mesa store was great, unfortunately he said they could not have ready until Next Friday! Needless to say I was heartbroken & had to leave the store while my husband worked it out with Earl to arrange pickup at a later date. So I appreciate both Brandon with customer service & Earl at the Mesa store to go beyond to make it right. So thank you. I'm disappointed I still have no band when we drove over 3 hours one way. Again Samuel Jewelers did their best to make it right & besides not being able to get my ring same day due to not being local they did their best. So another week without the ring but once I finally have the ring I'll be better. Adding photo clearly showing exact ring, 14K, 13 Round Diamond Chevron Band, 1/3 ctw & model #10166761600, exactly the same. Their price at store& Website original $991 - % off = $551.40 read more

Do NOT buy jewelry from this place!! 2 separate wedding sets purchased and 3 diamonds have fallen out. 2 side stones in one set so we traded it for another ring and my center stone then fell out after a couple weeks of wearing it. In 8 months I have worn a ring for 6 weeks total otherwise Samuels has had it at their "corporate office" to fix it yet no one at corporate or the manager of the AZ arrowhead store, Keisha can give me any information on where it is. Horrible customer service and horrible quality!!!! *** with regards to the below response, is there someone specific I should be asking for at that # because I have already contacted that number weeks ago and I have yet to receive a call back from the message I left. I am confused as to why it takes a public review to suddenly get a response. read more

Candy House is amazing and helped us to find the perfect wedding band. We have been so stressed with a wedding in less than two months and finding the perfect band to match my 17 year old engagement ring was difficult in its self however Candy was able to do this with ease and comfort. She found the perfect band that complimented my ring. Thank you Candy for all of your help and support and for finding ways to help us during this time and purchase, I Will always recommend Samuel Jewelers, and more specifically Candy House when anyone is searching for diamonds or Jewelry. Thanks so much again!! read more

Thank you Omar and Samuels for beautiful rings and a great experience! I feel like I have made new friends. I must say when GPS took me to a mall, I almost turned around expecting Samuels to be just another non personable mall jeweler. You are far from it and I'm so glad I visited. Just a word of caution, Omar strives to please and you will not leave without treating yourself to a beautiful piece at a great value! Saving pennies and will see you again soon:) read more

Candy House has always been my to go jeweler at Samuels. She is very helpful , knowledgeable and honest person. Just recently I purchased a beautiful stud diamond earrings from her at a very reasonable price. I always enjoyed my time shopping at this store. The staff are very friendly and helpful, especially Keisha and Candy. I have been their customer since 2007 and never had any issues /problems. I would trust them with any jewelry purchase or repairs. I must say that Samuels with Candy House, Keisha and all the staff , is the most reputable and professional jewelers in town! read more

Hello ....I wanted to treat myself today because my birthday was 2 weeks ago . So I went to Arrowhead Mall to Samuels Jewelers where I see a familiar face and a reputation that is the best in Candy House !!! She treated me very warmly and hospitable. I did business with Candy in the past and she was best .!! Thank u Candy again for such a great experience. I love the earrings!!!. Ok guys go and see Candy House for all your jewelry needs. read more

Got my beautiful wedding ring here from Omar! He's absolutely awesome! Very friendly and knowledgeable! We were able to get the ring with no money down or anything crazy! He got us approved for more credit so that we could walk away with the ring , just like that! If you're looking for great quality and great prices, this is the place to go! We'll definitely be going back and recommending sending our friends and family here from now on! read more

Samuels has always been our go to for jewelry purchases, however did buy a piece we liked somewhere else. What a mistake and reminder of why Samuels is #1! While we love the piece we bought nothing replaces the best in class service that Samuels always provides. Their friendly, knowledgeable staff always keep us educated and they way they stand by their products is unsurpassed. Whether it's a purchase, sizing, cleaning or other need, Samuels is always right there taking care of us like no other. Don't you deserve to feel this way with your major purchase? Keisha, Candy, Omar and the rest of the team are ready to make sure you get the best! read more

Hands down one of the easiest and best experiences of going above and beyond for customer service I have personally encountered. Candy House was our sales rep, and she was outstanding! She was attentive, knowledgeable and very friendly! I would recommend her and Samuels to anyone confidently! I can not wait to pick up my ring in a couple days. read more

Once again, I had another wonderful experience at this store. The staff was extremely helpful in assisting me with finding a small mothers day necklace at a modest price. Their service was very professional. I truly enjoy shopping at this store. They took the time to help me even though I wasn't spending thousands of $$. It's the little things that counted here and they came through so very well!! Thanks to all the staff at Samuels Jewelers in Arrowhead Mall. read more

My boyfriend and I went to the mall for promise rings and Samuels Jewelers was the third place we visited. We were greeted and helped by Kiesha Gibson, the store manager she was very very nice. Definitely recommend asking for her when you visit this location. She helped me find a beautiful ring, she was polite and not pushy like the other sales associates at other jewelry stores. Out of all the jewelry stores we visited on Monday, Kiesha was the only one interested in getting to know us and she was not throwing financing in our face and different prices, she let us have our time to look, I really enjoyed talking to her. I really recommend her, I love my ring! read more

Never ever done business here again. Be careful about the Trade policy. They might tell you that you can trade in whatever you are going to buy here for something else later , and not even mention that you need to get something "Double " the price you paid before . read more

Our experience at this store started off wonderful when we were greeted by the assistant manager. My fiancé at the time was looking to purchase a ring for me, we were instantly approved for $2,000. I picked out a ring and had it sized, it was ready in a week or so. Fast forward to when it came time to look for a band to go with my engagement ring, we were told it would cost $4,000 for EACH band to be custom made because I wanted it to look like a drop guard but none of the drop guards they had would fit, supposedly. (If you know jewelry, you know that that price is absolutely ridiculous.) My fiancé and I then decided to trade the ring we had originally bought in for a solitaire so that we wouldn't have to custom make a band, which would bring the price significantly down. Fast forward, again, we order a guard but because it had to be ordered from another store or the manufacturer they said it would take twelve weeks... yes, three MONTHS. Three months go by and I STILL do not have my guard, I was extremely upset because my wedding date was coming up and I still didn't have my wedding set. I then went to the store to return the set before it arrived because I didn't want to wait, I would find something else... to find out THEY NEVER ORDERED IT. I decided to give them another chance to upgrade my ring, again, so that I could pick out a ring that was extravagant enough to not have to have a wedding band. The first ring they sized for me had a huge imperfection, so they ordered me a new one. Fast forward, AGAIN, I get the new ring and after a few weeks of having it, a diamond falls out. I went into the store, they replaced the diamond, I get the ring back and the next day ANOTHER diamond falls out. At this point I had spent $4,000+ and I was completely done with this store. I wanted nothing to do with them anymore but they talked me into picking another ring out to "make me happy". I picked out a completely different type of ring because I just wanted something to wear on my finger but the quality of the diamonds were so bad that I just couldn't keep it, after spending $4,000+ at this store I wanted more than a crappy quality ring. I insisted that I wanted our money returned but they said because it had been over 30 days they couldn't return my money, although the only reason it had reached the 30 days was because the ring had been fixed, twice. So I picked out a certified stone and had it set into a solitaire setting and I was finally happy. Fast forward, AGAIN, I decided I wanted to get a thicker band for my ring. Now I knew better than to go to Samuel's for anything again so I went to Kay Jewelers in the same mall and got a thicker band. Now that I had a thicker band I had no use for the thinner one, I took it to a pawn shop to sell it and come to find out... IT WASN'T 14 K GOLD. I called Samuel's Jewelers and confronted them about it, the manager told me, "We don't sell anything less than 14 K gold." After arguing with her telling her that I went to more than one pawn shop to make sure the first pawn shop knew what they were talking about, the manager had the audacity to tell me that they had bent over backwards for me and that I should "Be happy with 10 K gold." At that point I hung up with her because I couldn't believe what she had said to me. A few days later she called my (now) husband and said, "We can put a 14 K stamp on it just to give you a piece of mind even though it may not be 14 K gold." My husband and I decided that these people were not worth our time and we sold the 10 K gold at a pawn shop for $35. Although we paid over $300 for it. And that was just the engagement ring situation. I had a right hand ring from them that bent in half, along with a necklace that has lost diamonds multiple times as well. I hope that you took the time to read this and think long and hard about choosing this jewelry store. You may have a better experience than we did but I encourage you to go to Kay Jewelers in Arrowhead Mall instead. They are professional and have wonderful diamond quality. Thank you for reading. read more

My husband only shops at Samuel's and he only deals with Omar. We were originally sent there by a "competitor" (although there is no competition) to have some jewelery fixed. Omar was so helpful and really knows what he is talking about!! Not only did my jewelry get fixed, but my jewelry collection has grown !! Thank you Omar and Samuels, you have a customer for life!! read more

Samuel Jewelers swept me and my partner off our feet. We've visited a few other jewelers before heading to Samuel's and we're greatly disappointed by the competition's selection and customer service. The other places made me feel like I was at a car dealership and I was a walking wad of cash. Samuel's on the other hand took such great care of us. They listened well to what we were looking for, broke down all of the prices in a really simple understandable way, and treated us like humans. Omar helped us out and had amazing customer service. He helped us find the perfect ring for an affordable price. The ring we found was breathtaking to say the least. Overall, I am extremely happy with Samuel Jewelers. I would recommend them to any of my friends. read more

I took in a couple rings to be re-sized. The customer service here was excellent! When I brought my rings in, Omar helped me right away, even though he was working with another customer. He seemed genuinely excited to take care of my jewelry. Not only do they re-size, they do a full service. My rings came back so gorgeous! They polished them, took out all scratches, and tightened any loose stones! They looked better than new! They also gave me a great deal since I had multiple pieces. read more

Just wanted to say Candy and Omar you were very nice and helpful. We weren't ignored, ended up buying a ring and having one fixed. You guys rock! read more

Zero stars if I could of course they don't allow too - Crooks thieves and bad people. I purchased my fiancées wedding and engagement ring from Samuels jewelry in Arrowhead mall at 83rd and bell. After weeks of searching and looking and hundreds of rings from several different jewelers around town. She finally found the one she loved! Which is what you want for your future wife, to be completely happy with her wedding ring. During the purchasing I was force fed a warranty, that I didn't initially want. Fast forward to now, a year later, she lost a small stone so I assured her not to worry I purchased that "amazing warranty". I brought the ring in for repair. I was assured that the ring would be fixed in 3-6 weeks. I just received a call, 5 weeks later, saying that the cost to repair the ring was going to "cost" much so they would only be refunded me the sales amount (it's now on sell which I paid full price just a year ago) for the ring and taxes. Not the warranty amount I was force fed. I asked for the ring back as well for sentimental reason for my soon to be future wife plus the original total amount I paid and the ladies from the warranty company Jessica and Brooke were terrible started yelling and screaming trying to talk over me. TERRIBLE I WILL NEVER RECOMMEND THEM TO ANYONE!!!! I'M NOW 3 MONTHS AWAY FROM OUR WEDDING AND NO RING!?!?! read more

I took a ring in b/c the center stone had fallen out, after Samuel's had inspected it and told me the prongs were fine only 3 months earlier. When I took the ring in to have the stone replaced, Samuel's managed to lose the original gold band and replaced the center stone with one 1/2 the original size. It looked awful. I told them they would need to replace the stone w/ the original size, and they finally agreed after much debate from them. A second time I went back, the stone was now the right size, but it wasn't mounted properly. Im not talking about a minor difference, but it didnt even look like the same ring. AGAIN it was sent back for a third time. I finally picked it up 2 months after originally dropping it off, and it still doesn't look like it did originally. The workers were rude and I would never use their store again. So much for paying extra money to get a lifetime warranty on it. They did little to fulfill the warranty. read more