Very helpful workers! Very respectful we'll talking to us and showing everything we want to look at ended up getting a beautiful necklace. Overall great place to buy from! read more

I have purchased multiple pieces and every single piece has broke! I even had to purchase insurance for ny sons necklace because they claim "kids" break it being kids" This time my ring broke for the second time, mind you I don't wear it often and if I do it's at work a party etc I work typing nothing major! The rude employee blamed me for breaking my own ring (accusing me) she argued back & forth that gold was missing which she's blind because its not missing ANY gold!!!! Bottom line they want to charge me $310 to fix it on a $200 ring! They are scammers & think you are dumb as a customer! Spent thousands here & will make sure I post my review on TIKTOK and every other platform acaikable! DONT SHOP HERE!!!! Unprofessional and rude employees even the manager was hiding read more

Highly recommended I will more than likely go back can't say there wasn't a stafff member on site that wasn't professional or helpful read more

Arizona Diamond Center - Two finger ring great experience also got earrings - Jewelry Near Me - Phoenix, Arizona

I read reviews about the Arizona Diamond Center. I read both sides. I took a chance. I had stones that needed replaced and had questions about family pieces. I could write a book about this place. I was greeted when I walked in, left my treasures to be taken care of and ended up buying me a New Year's ring of my own. Family owned with staff that enjoy what they do! So had fun and will be back! Lori, Glendale Arizona read more

I had a WONDERFUL experience at this jewelry store. My original wedding band was missing several diamonds, and the trade in value they gave me on that ring could not be beat. I upgraded to the gorgeous diamond in the picture. Everyone was very kind and helpful--from the manager to all of the employees. We will definitely go back there for future jewelry purchases. read more

Arizona Diamond Center - Jewelry Near Me - Phoenix, Arizona

My fiancé and I stopped in to find him a wedding ring. The shopping experience was fine and the saleswoman at the new Westgate Tanger Brothers Outlet location was attentive. We wound up finding him a suitable ring but that is where any good experience ended. They were unable to print a receipt so had us take a photo of the receipt with our cell phone for proof of purchase. Fast forward a month later. We are leaving in one week for our destination wedding and it's been over a month since we ordered and paid for our ring. No phone call. We call on Saturday and someone answers the phone then promptly places us on hold. 40 minutes later, someone comes back onto the line and hangs up on us. We call back and immediately tell them we were hung up on. We ask about the ring. They check and said, "yes, it's here. We may have called you and you were busy". Like it was our fault there was no communication the ring was received and we didn't know it. Next day, we come in to pick up the ring and the original saleswoman says "We don't have it. I told you we would call you and it could take 6-8 weeks". I told her we spoke to someone yesterday who described the ring and they must have it. She looked again, and found it and said "it was in the vault because my jewelers know I take great care of my customers". What the hell ever. Then I had to ask for a box. The entire staff seems like they have no organization or true service except at the time of sale. This is unfortunate because they have a lot of beautiful jewelry. We refused to even look in the cases after the phone call debacle but hoped they would be friendly and make things right when we came in. Nope. We only purchased a mens ring. We didn't spend a lot. We make over $200K per year and don't mind spending money on quality merchandise from great service organizations. This one is out. We will never consider a purchase from them again. I hope management reviews and realizes the impact of poor service experiences. We consumers have choices of where to spend money. I hope they improve. No one wants their special moments soured by poor service. Do better. read more

Decided to dust off my Yelp account just to come here and save others a nightmare of their own. If you want to lose diamonds from your engagement ring and be conned into signing up for a line of credit, this place is for you! I'll keep it short in using bullet points to save any potential customer of this facility time for their own nightmare in the future if they decide to come to this 5 star 'jeweler.' -Smiles and greetings. -Takes engagement ring for resizing. -Young kid Austin, starts taking my information for their 'database' which ended up being a line of credit I never asked for. -They give back the ring. -The ring is missing a diamond. -They can't find the diamond. -The jeweler who resized the diamond has now gone home... -They look for said diamond. -Extreme anger and awkwardness ensues. -They tell us to come back tomorrow... Not happening... -My fiancee demands a hand written note saying they lost the diamond. Now the jeweler minions begin running around looking for said diamond. -They replace the diamond with their own diamond and then somehow find the 'original diamond.' -The new resized ring no longer says 14K on the inside as they didn't re-stamp it when resizing. So in all, it was a certainly memorable experience full of emotions that bookmarked this new chapter in our lives. read more

I paid $400 for a toddler's ring 6 months ago. Four diamonds already fell out. When I purchased the ring the jeweler said it had lifetime warranty. Today I went in to have the four diamonds replaced and they informed me that the warranty doesn't cover the "labor". I was being charged an additional $157 today. Dishonest and terrible quality jewelry. Buyer beware. read more

Had never been to the AZ diamond center before. Looked at a few other jewlery stores for earings for my sister's birthday. I couldn't find anything in my budget ($150) anywhere until visiting AZ diamond center. The jeweler assisted me in finding the right pair, spent a little over my budget but he gave me a super good deal so I'm happy. If I could give 10 I would. read more

Arizona Diamond Center - 1/5 CT. - Jewelry Near Me - Phoenix, Arizona

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If I could give a -1 star I would..... Bought fiance and engagement ring from them and recieved excellent service from a store bought ring right out of the case, went in to add a wedding custom wedding band the way she wanted it and got it 2 days late on our wedding day and bent!!!!! Recieved phone calls from the rude sales lady the night before at 9 pm and then the day of my wedding from the district manager who was also rude and disregarding the fact that the ring was not ready and tell me what had happened the night before didn't matter! I do not recommend this store if you want a custom or modified ring, the work is subpar and they do not own up to there mistakes! The district manager Albert did not care about the terrible work they did and just want to refund my already payed money and push aside..... I recommend avoiding this place at all cost! read more

I would never trust taking my jewelry somewhere where an assistant manager - Rosie hangs up on you and cannot resolve an issue and then goes on to state to call a different store. So I called the other store - superstition & Mary was very kind - btw the manager that was reportedly on vacation according to desert sky - well Wendy apparently is not on vacation and Mary is contacting her now. How do you run a company - even one location with rude managers when I have literally spent over 20 grand with them. read more

I will start by saying Abigail was awesome and helped us tons she had nothing to do with this review. But the overall experience was awful. They were one of the most unprofessional places I have ever gone to. The girls there were sitting unprofessionally in low dresses. My wife was the only reason we ended up there. She had a past experience there a few years ago and recommended it. Also she had a diamond she wanted to upgrade. But when I saw the yelp deal i should have known to stay away. It was probably too good to be true. So she got her ring chosen and resized immediately. I was told mine would be done in shop as well. Then the manager walks over and discusses the type of ring i had chosen and then goes on to say it will have to get ordered from a vendor. NBD i was not in a rush. They did say they would call the following day and give us a time it would be ready. The next day, no one calls so i decided to call them. I am first put on hold for 10 minutes and then hung up on. I call back and then am told they can't find the order. It doesn't exist. UH so my ring i paid for is gone? Not ordered? Im confused. She then tells me she did find it after some digging. Tells me its not ready yet. Well this I already knew. My wife then calls before the weekend, so another 4 days and she is put on hold as well... but not really, they just set the phone down. She said she could hear them talking in spanish about her. She speaks spanish as her first language so i doubt she misunderstood them. She said they were talking informally about her. This is not how you treat a customer. So they then say it will be another week to get the ring. So a week goes by and we decide to pay them a visit. Upon arriving we talk to a manager (I think) and he tells us the vendor sent in another ring they think ill like because they dont have the one i ordered.... oh jeez. so now of course i tell them i want the one i ordered. We are told it will be a week before it ready. FINE we will wait again. Now today my wife calls and guess what they tell us. It will be another week, and that we were told it would be 3-5 weeks when we were originally purchasing the rings. LIES we never heard this. I now have to go in and get my money back and find a new dealer because this has been a disaster for something supposed to be so easy. Update: well i got my ring... Well heres the kicker. It was the wrong ring again. I looked at it laughed and took it. Im so done even trying to deal with this place. DONT EVER GO HERE. Wrong ring twice, bad service, terrible experience all around. read more

I normally never leave feedback but I thought in this case it was warranted! I had the best service given by Albert at ADC, he was so knowledgeable and answered all my questions and concerns! I had to special order a ring because it was not available in my size at their store and I needed it within the following week (I know procrastinator) wasn't sure this was going to be possible so he made a few calls and not only assured me it would be there but he put a rush order in, and had it at his store in 3 days!! He called me the minute the ring arrived and we were able to go pick it up! The diamonds were beautiful and the ring fit perfect! I have already referred 3 people and they all said what great service they were provided and all happy with their jewelry as well (guarantee not as much as I am ) Thank you Albert for providing a great shopping experience! Can't wait to come back in and buy some more jewelry that glistens read more

Arizona Diamond Center - Jewelry Near Me - Phoenix, Arizona

It's where I go to get all my jewelry.. Watches, earrings, and even the engagement ring for my future wife.. Great place. If you want something custom Travis can do it. read more

Very clean and comfortable store. The staff was very professional and friendly. Great prices and an awesome selection. Will absolutely buy from them again. And highly recommend them. read more

I went here to purchase a wedding ring. The whole experience was so chaotic I wanted to leave. As soon as I walked in and started looking the sales associate was bringing one ring after another to show me. I couldn't take a second to look at one before she had another. Then most of the rings on display are only the setting. She continued to try an pressure me to put in a CZ and upgrade later. I ended up leaving with a ring and got home to find out it wasn't a solid diamond, it was 4 parts. The next day I called and the store to ask and they didn't know. They didn't even have a lense to look at them. I ended up calling the AZ Mills store and Sheena talked to me. She contacted the manager and he agreed to to do an exchange. I went in to see her and she was very knowledgeable about the diamonds. I had an great experience with her. She was very patient and helped us get a great ring. She was awesome! read more

Well at first I have to say when you walk in the lady's there were very nice and not pushy at all, we went back to upgrade my bridal set and since my husband bought my original set here 7 years ago. The process of picking out a ring was super easy and such a fun experience the best part was that they gave us back what he paid on the first ring(talk about a perk). I picked out my set and was ready to pick up the next day after the jeweler sized it, however that day we got a call that there was a problem with my setting and it wasn't going to be ready for a month since they had to special order it. I was so devastated that I was ready to refund everything, but the two ladies there reached out to me and my husband and put together another set that was higher price and they were willing to comp the difference for our inconvenience. When we picked up I was so worried that I wasn't going to like the set but I fell in love with it, I actually decided to keep it other then my org set. I want to thank Cynthia and the other ladies there for making this turn into a great outcome, and I love all the compliments I get on my new bridal set. Thank you we will be back for our future purchases read more

I walked in there yesterday, and a girl approach me and ask me if I needed help. I didn't even want to talk to her Because of the way she presented herself! I don't want to be helped by someone who can't even dress them selves properly. She was wearing a low cut shirt that was also see through and some regular pants; as if she was just lounging at home. I would give one star but then a nice young lady came and helped me who was properly dressed in slacks and a blouse, her hair was well maintained. I told her that I wasn't going to buy anything because of that other young lady, and she continued to help me even though she knew I wasn't going to buy. She apologized for the presentation of the other young lady.That is it kind of customer service I would like to experience every time. read more

I purchased a pair of Diamond solitaires for my wife at a price in the thousands for Christmas. The purchase was made on November 22nd but was not picked up until 1 week later because the setting was being changed to yellow gold. The earing were a Christmas gift for my wife and when she went to put them on the diamond fell out of one earring. I went to the store to return the earring as my wife was not comfortable with the quality of the setting at this pt. I was initially told by the clerk that returns were not going to be done until after Jan 1st, I found that to be odd and refused to leave until I spoke with the manger or owner. She called the owner who showed up 15 minutes later, ignored me to service another customer first and the told me that there is a 30 day return policy so I could not return the earrings. They did repair the earring but I would not buy anything from this Jeweler again. Their customer service is terrible and the manager or owner as he presented himself is rude and lacks serious after the sale customer service.BE CAREFUL WITH THI STORE, BETTER OFF GOING TO A MORE REPUTABLE JEWELER. read more