UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

Had this company out to service our fridge's airflow system, and the ice maker stopped working…read moreafter their repair. They then upsold us on installing a new ice maker, which was more than the initial installation. First, they claimed the airflow system they worked on was completely unrelated to the ice maker (mechanically false). Once that was debunked by their own notes showing they adjusted the air ducts, they shifted tactics - claiming the ice maker was "nearing complete failure" during the initial visit. Conveniently, they never reported or documented this alleged "wear" until we disputed the subsequent breakdown. Lastly, they did no electrical testing or voltage checks were done to prove the part is dead. Unreliable diagnostics, changing stories, and after-the-fact reporting just to avoid accountability for an installation oversight. Save your money and call a company that uses actual data and stands by their written reports.

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Alex was great! He was obviously very knowledgeable about our Subzero wine fridge, and explained…read morethe pros/cons of the "bandaid" fix we asked for (that is, fill with freon) vs. a much more expensive permanent fix. Communication was very fast and service was prompt. We have used Alex several times for different appliance and he has always been great - straight shooter with a fair price. Definitely recommend.

Faig is the owner and the technician too!! He is great to work with! He is honest, experience,…read moresubject matter expert in this field, the price is reasonable, service is excellent specifically on the urgency of my washer to fix. My LG washer was creating pool of water and it would not drain after washing. He ordered the draining valve part and communicate the price of the part and service so he can order and replace. It was an easy process. I also decided to change the moldy disgusted rubber part of the washer. I told Faig, what is the price so I said, let's do it! So, today he replaced the rubber and it looks very clean. He will give you tips to maintain the washer. This is my second time that I worked with Faig! It has been consistently excellent! Thank you Faig!!

We had a great experience with Faig at Master Appliance Repair. He came by within 1 day of my call…read moreto check out our broken washing machine, which was constantly stopping mid-cycle. Faig quickly diagnosed the issue and suggested replacing the locking mechanism, which he found online and ordered on the spot. After the part came, Faig came by and installed it, tested and confirmed that everything worked, and put everything back to how it was. Highly recommend Faig and his company for any appliance repair issues!!

Noel is incredibly responsive, knowledgeable, and reasonable. He has helped us diagnose an issue…read morewith a washing machine and with a dryer. He responds right away and both times was able to diagnose at the issue. Highly, highly recommend Noel!

Another great experience with Noel. Diagnosed a washer problem hot / cold water input value. Came…read moreby at appointed time, even included an ETA, then fixed the problem quickly for minimal charge. Each time I call him - he confidently explains what he can or can't do, offers useful tips about the appliance and skips all the what ifs and any related nonsense. He follows through every time and billing is quite reasonable! Thank you - again - Noel! Highest rating *****

Responsive and quick service. Easy to work with…read more Had a refrigerator that was not cooling. Not a good for a frig. They diagnosed a coolant leak and fixed it without any problems. They could have fleeced me and replaced a compressor, but they did what was needed. I appreciate the honesty.

Be very careful with this company. I paid $70 for a diagnosis and was told my compressor was dead…read more They quoted me $5,571 for replacement, so I got a second opinion, and the compressor was not the problem, it was a couple hundred dollar safety switch. What bothered me most was that when I questioned them, their explanation kept changing. First it was the compressor, then an "open line," then a high-voltage breaker issue. That is not a diagnosis I can trust, or a diagnosis based in true process of elimination testing to arrive at the core issue. I've been running a restaurant for nearly 20 years, and I've seen this pattern many times before: jump straight to the most expensive repair. In my experience, this felt like either incompetence or an attempt to oversell a job that wasn't needed. I will never use them again, and I strongly recommend getting a second opinion before approving any HVAC work from Next HVAC.

Jimmy just the seal on our 3 door Cafe refrigerator's freezer…read more Another job well done. Good honest work!

We called Jimmie out this week for the second time - this time was for our dryer. It was no longer…read moreheating up. Jimmie arrived on time with everything he needed to get the job done. He diagnosed the issue, fixed the broken part, ensured everything else was working well, and even went above and beyond to notice that the vent system was not installed correctly at first by the home's previous owner, so he fixed that too. Fast, reliable, knowledgeable, friendly, reasonable service cost... basically all the adjectives you want to see in a Yelp review. It's helpful to know a skilled technician to rely on!

My LG dryer stopped to work and I made an appt for a service call for the following day. Alex came…read moreon-time and texted me his arrival time prior to coming. The diagnosis was fast. Alex provided a clear timeline and quote for the fix. We eventually decided to buy a new dryer given the current one is already at its 10 year mark. And Alex proposed to waive the service charge!

Three days before Christmas the finicky Miele dishwasher locks up again. No worries, I remember who…read morewe called last time because they did a good job for a fair price. They didn't meet those standards this time, they exceeded them. Alex did an outstanding job showing a total commitment to integrity by instead of replacing a $1000+ pump, he managed to clean the brushes internally and get it running. He charged only for his time at an extremely reasonable rate. The most important part to me was that he did his best to give me the best service at the fairest price. Integrity like that is uncommon, and should be communicated when present.

The drain pump motor burned out on my wash machine and my clothes were sitting water. I called…read moreEugene on a Saturday morning and within an hour he was replacing the drain pump motor. I appreciated how fast he was able to help, especially on a Saturday. The cost was very reasonable and I was happy we chose his service. Eugene is very kind and professional, answered his phone on a Saturday, kept me in communication on his arrival time and had my wash machine working in under an hour. Highly recommended!

My washer stopped working and after a quick Yelp search at 10pm, I came across all the positive 5…read morestar reviews for Eugene's appliances. I messaged him that night via Yelp and despite it being about 1030pm I received a prompt reply. Eugene was readily available the next morning but I had to schedule out the following day. He arrived in the earlier part of scheduled window of time and without much explanation from my end, he looked at the washer, pressed a few buttons and within seconds he knew exactly the issue- drain pump motor needed replacement. He already had the parts in his truck and within the next 30 mins or so he was done! Fast and honest service with reasonable pricing. Let's face it, I wasn't planning on trying to fix it myself or go out and buy a new washer. Thank you Eugene for your amazing services! Now back to my daily loads of laundry!