Stealth Fees, Refusal to Work, and Zero Transparency I would give zero stars if possible. I had a technician from JEM Appliance out for a gas dryer repair. I explicitly told them I would pay for the correct part and the installation on the spot if they could provide it. Instead of completing the job, the tech refused, told me I had to find the part myself, and left. Then came the surprise: a $125 "trip charge" that was never disclosed when I booked the appointment. They are now demanding payment for a visit where they refused to actually perform a repair or provide a solution. To make matters worse, I have been unable to verify their business registration with the California Secretary of State or the Bureau of Household Goods and Services. This is a classic "bait and switch" where they make their money on undisclosed service fees rather than actual repairs. I am formally disputing this charge with my credit card company. Property owners and homeowners: stay away. There are plenty of reputable, transparent services in the Bay Area and this isn't one of them. read more

Tecnition refused to change the fan that makes noise. That was his recommendation on the first fridge I bought and said that if you change it, you will have the same issue. I changed it. I have the same issue. He refused to change it and talked to the suppliers and I seek damages. read more

JEM Appliance Service - He did not replace fan. - Appliances & Repair Near Me - Hayward, California

Had a second terrible experience with them. Unfortunately our appliance showroom goes via these guys for warranty work, so we didn't have a choice. Just terrible and dishonest. Came out and claimed a $125 diagnostic fee that was completely undisclosed when we called them. I'd avoid these guys at all costs, just dishonest all the way through. read more

Tech called with arrival time for visit on April 20th to repair a problem with my freezer. He was very courteousI even tho I was dealing with an essentially non functional phone and came off as very unappreciative. Thanks to him and several other of Jems techs who have done my repairs. Great service! read more

4 trips and didn't fix original issue. Technician seemed to brush off issue from the start. When I called to ask about lid lock issue, they said they would call back and never did (2x). Eventually, they told me to buy a new washing machine. Im not sure if the technician did anything the last 2 visits read more

Made an appointment with JEM to take a look at my dishwasher and they were a no show. So I tried calling them throughout the day but no reply. They simply just no-showed. No call, no reschedule, nothing. I was referred JEM by another appliance person who was too busy so he gave me their number. I should have looked at the yelp reviews first, because I would have seen the horrible reviews that could have anticipated my experience. I'm honestly glad there incompetence led them to skipping my appointment because, based on the reviews, I certainly wouldn't trust them in my home. Please avoid this company at all cost. read more

Great service, the technician was very professional, I am very pleased how they handled the issue, great job!! Budget friendly read more

Jem repair come to fix my washer machine even though wrong diagnostic+ wrong part + install they will charge $407 you won't get a refund for the wrong diagnostics & washer machine still NOT working. If you let them will charge you second diagnostic $407 or more. Prepared to be con & will take your money without any shame at all doesn't matter washer machine still Not working because Jem repair thinks money grows on the tree. read more

Unprofessional, slow, fishy. They came to fix the same problem 3 times on warranty. Issue was the same, repair didn't last a week long. Third time, same guy, same issue: suddenly realized that there is a different part needs to be changed. Genius. They said we need to wait for the parts 5-10 business days. We are at business day 12 now. No parts, they don't pick up the phone, no updates. read more

Can not be more satisfied with technician, Jose and David's service today for my Bosch Benchmark series dishwasher. As a housewife, I cannot live one day without a dishwasher. Them two came to rescue with the most professional and experienced service. read more

JEM Appliance Service - My working Bosch Benchmark Dishwasher - Appliances & Repair Near Me - Hayward, California

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Jem Appliance was selected by the insurance company servicing my extended warranty to help repair my Electrolux dryer. The first company selected by the insurance company was horrible, not showing up at all after repeated calls hour after hour to say they would be there in the next 30 minutes. Jem Appliance was a breath of fresh air after that! Jose from Jem Appliance arrived early in the time window for both visits, and didn't even flinch at the sight of my stacked washer/dryer in a narrow closet - climbing up on top of the dryer to inspect it. In the first visit, he identified the problem and ordered the parts. Some of the parts weren't scheduled to arrive for many weeks, so he substituted from his own supply (even though this was an *insurance driven call*) in order to get my dryer fixed for me to use in the next week. He and his co-worker were very friendly and polite throughout the whole visit, and replaced the electronics in less than an hour. I will definitely use Jem Appliance going forward for any issues that come up with my other appliances! read more

Amazing service. Quickly and efficiently fixed my dryer. Really appreciate the great customer service.

Made an appointment window from 12-4 they called at 1030 telling me tech was 15 minutes out ? I was busy and called back around 1140 - they said tech could be there in 15 minutes - I said ok - what happened to 12-4 ? then they called back saying tech couldn't find parking (wholly untrue but ok) and can not fit in underground but there was also not parking ?? So I said are you cancelling the appointment ? She repeated the tech can not find parking I repeated ARE YOU CANCELLING THE APPOINTMENT she finally admitted the appointment was being called I made her say it out loud this is nonsense - amateurish unprofessional nonsense have the call logs so don't try to put up some silly denial read more

Made an appointment to come out a fix a problem on a rangetop. Technician came, said it needed a new part, and they'd contact me within a week to schedule the actual repair. Charged a $95 diagnostic fee. Two months later I can't get them to even return my phone calls let alone come back to fix the rangetop. I've given up after 5+ calls where they promised to call me back and nothing. Total waste of two months and $95. I'd avoid them - there are plenty of other options in the East Bay. read more

I signed up for a warranty for my refrigerator and was given JEM service as a number to contact for repairs. I was rather cautious about appliance repair companies but JEM ended up being great. I made an appointment via phone and in a few days Jose came by to look at my broken ice maker. He quickly looked at it and without any fuss ordered a new part. After 3 weeks since it took time to order the part, the company called me to schedule an appointment. Jose came back and replaced the ice maker fast. He is quick, friendly, and knowledgeable. I would use JEM Appliance again and hopefully get Jose next time. read more

Jem Appliance is an outstanding company! Jose knows his profession and knowledge of mechanical issues was impressive. The cost was fair and they are reliable. They are the one to call. read more

Jose at JEM is amazing. He fixed my mother's dryer in about one hour, it was a simple thermostat replacement. 2 other companies were left referring her to plumbers or electricians telling her that it's not something they work on and her gas or electrical in her home was the the issue. Once I got wind of the shenanigans the other companies were doing by sending unqualified repair people over, charging her service fees I got involved and called JEM they were simply amazing from the woman who scheduled the service to Jose coming out the next day and fixed the problem. Thank you JEM and Jose for all the help and we will definitely be calling back for any future appliance problems. read more

Great and prompt honest service fixing my freezer problem. Thank you....Didn't lose all the frozen food which was being threatened with the thaw. Definitely refer others 5 stars read more

Quick and responsive! Had a leaky washer. Called on Wed, got it inspected on Thursday, Joselito replaced damaged piping and old gasket on Friday! Super satisfied customer! read more

Jose was very prompt and knowledgeable. Our refrigerator was fixed within an hour. He was well equipped and had the parts we needed on hand. I highly recommend his professionalism and service. read more

Joselito showed up and was rude and very short. Barely looked at my dryer and told me nothing was wrong. Well something is wrong, he didn't want to hear about it, he wanted his $95 diagnostic fee to do NOTHING!!!! Save yourself time and money by going elsewhere!!!! read more

1/13/2024 bought freezer Frigidaire Model # FFFU16F2VV from Home Depot. The next day I noticed major frost build up, I fiddled with the temperature gauge to see if that was causing it. Frigidaire said the warranty is only 48 hours and they'll send a technician to fix. They've been sending these technicians. We are on the 6th visit from them to have the unit fixed. Freezer is now covered in mold because the door never closed properly and too much moisture got in. They keep insisting they can fix it. Unbelievable! read more

We highly recommend this company Jose is a good technical I can tell he know his job really well. He came and installed a few parts for our fridge really quick that's how I know he knows his job. Hi highly recommend this company u won't be disappointed. Everything is working all better now read more

My Frigidaire Professional range/oven was taking FOREVER to heat up. JEM was on the list of approved repair centers, and they answered the call right away. Jose came out and did a great job at a reasonable price. read more

Jose, did a great job of replacing the electric cooktop of my kitchen. Three things I really liked about his services was- First, he was punctual. Second, he replaced the cooktop very quickly and efficiently. The moment he said it was done, my reaction was Wow! It's super fast and looked like a piece of cake for him. He is knowledgeable and experienced. Thirdly, he picked up all the packaging material and made sure nothing was left on the floor as I have 13 months old baby at home. I highly recommend Jose if you are looking for someone to fix your appliances. read more

The absolute worst. We had them come on a refrigerator warranty repair, he came in, looked for 5 seconds and said "temperature sensor" then asked to use my bathroom and left. Then it took him over a week to submit the work order to the warranty company. Keep in mind that our refrigerator doesn't work. Then they cancel multiple times over the course of 2.5 months, one time because "he can't come till next week because his car broke down" so now it's been over 3 months, and he came last week and "fixed" it, but it still doesn't work right and they said they won't come back because it's fixed. So to them fixed means that it's OK if you have the refrigerator set at 35 and the temperature ranges from 39 to 55 and everything rots. They're rude, they are unreliable, they don't do what they claim. They say they'll call back and don't, they don't show up on time, it's a four hour window, and you can't make that??? The absolute worst.. read more

We were very fortunate that JEM Appliance was selected as the repair for our extended warranty on our fridge. They actually had to come out three times in total -- first to diagnose, next with the first part and then finally with another part required. And each time, communication about arrival was accurate and they were WELL within the quoted window. Jose was professional and quick each time he came out. (The issue with our fridge turned out to be something pretty rare, so the fact that they had to come out a third time with the additional part was totally reasonable.) read more

I had a damaged front panel on my washing machine and JEM Appliance came out on time and replaced it very quickly. The service technicians were professional and thorough, and I would have no problem recommending their service to others. read more

The customer service was great .... I got the window of time for them to send repair man out and replacement door in a very timely manner !!! Lucky for me, Jose came out and went above and beyond to get the replacement door to my fridge set up not only to open on the better side. from left to right .. AND to level the unit so it would stay put and not wobble upon opening !!! I am so grateful now !!! Thank you Fridgidaire and JEM appliance for taking care of this matter. Thank you once again Jose I appreciate your customer service. read more

The oven hinges on my oven bent backward preventing the machine from fully heating. Luckily it was still under warranty and the warranty company connected me with Jem Appliance. Jose came out and assessed the issue, ordered the part and returned to complete the service. He was professional, prompt and knew what he was doing. I would definitely use this company again and recommend them to my friends. read more

Unresponsive and unprofessional. Go somewhere else. They never follow up. Don't waste your time. If I could then negative stars I would. Alyssa their front office rep is the worse. I'm reporting them to the BBB. read more

I've used this company several times to repair appliances. Once you have your appt and the owner comes to do the work you are in good hands. He is capable, thorough, and fair in his pricing. What could be better is equipping the office staff with the ability to provide ball park estimates for repair if certain info is provided vs. having to schedule a service visit just to diagnose. (ex. how much will it cost to replace a thermocouple on this make and model appliance that you service?) This can help the consumer decide whether or not to proceed with repair or buy a new appliance. Also the office staff did not follow up after they agreed to have the owner contact me to quickly talk through the repair. I ended up buying new machines but will now look around and other repair shops vs remaining loyal to JEM whenever I need appliance repairs or when friends/family ask me who to use. read more

Good job Jose you did my Samsung refrigerator. The ice maker top and bottom are working Excelent and show me what to do next time I have problem. read more

Ditto.....quick and responsive. Leaky dishwasher was quickly fixed and leveled. Called a head to let me know he was on his way and showed up on time. Good work is greatly appreciated. Thank you. read more

Jem Appliance was quick and knowledgable about my stove. By looking up my model beforehand, he was equipped with the parts and it was a one-time visit and repair. I'm happy with the service and would recommend Jem to my friends and neighbors. Thanks Jem! read more

I appreciate the efficiency of their response to my request for service; they were able to come out the next day after I contacted them for an appointment. The technicians, two of them, that included the owner, were friendly, knowledgeable and very very efficient! Both my dish washer and washing machine are working again, and for that I am extremely thankful. I will definitely use them in the future for any necessary appliance repairs. read more

I'm sad to see the review average for this company not higher, but if you filter most recent reviews I would agree with the 5 stars! I've use JEM appliance twice for warranty repairs on my washer. The first time was back in 2017. I didn't post a review - there was nothing drastically wrong or superbly wonderful, they came out and repaired a circuit board on my washer. Job was done and had no issues. So, same washer still under warranty has another issue. I am pleasantly surprised and happy with the quick response to messages that I leave at all hours as my work time is never within any 9-5 range. I needed a part ordered so was asked to email photos of broken parts.. I didn't hear back so followed up a couple days later and the part was already ordered - so yay for that and good that I followed up we all get busy. The part arrived and they called the same day to schedule repair. I figured I'd wait another week or so but they came out a day or so after that worked for me. I was given notice within a reasonable window. I had such personable calls by phone and a very conscientious repair man that was polite, respectful, and efficient. He was done in no time. After testing my washer he was on his way. It's been over a week and several washings now. All is good. I've dealt with many companies with warranty work and it's not always this easy. I'd use JEM even without warranty work and out of pocket. They were great and the polite, efficient work is much appreciated! read more

LG contracted with JEM Appliance to come and fix our new French door refrigerator that had a bad connector causing the door alarm to go off every 30 seconds. The technicians were so upbeat and friendly. Jose was able to quickly diagnose and fix the connection problem. No more beeping!! As an added bonus, he left us with an awesome MacGyver pen tool. Would definitely recommend Jose and JEM Appliance. read more

$95 diagnostic fee that cannot be applied to the service. That's more than what electricians charge, no thank you.

I had an Electrolux washing machine with a mega clogged filter post a feather pillow exploding in the wash. ooooops Joselito of JEM Appliance was polite, respectful and provided quality service within good time and price. They will be my go to appliance help contact from now on! read more