Finally got around to writing the review. We used them to temporarily store items for my student in…read morebetween dorm and apartment. It's all true, they're the closest storage to UCSD campus. If you need storage for the summer, call early because they fill fast. Luckily, I started calling around several weeks before end-of-school and was able to the get the size I wanted. They have an elevator with carts for units on the second floor. Front office staff is friendly (constantly offered us water bottles even though we never took advantage, we appreciated the gesture). Once you have your unit and key, easy access by gate code during open hours so mostly self-service. With a student in the area for a few more years, it's nice to know we have this option for another move when needed.

Such a great experience here! They made the entire process smooth and easy, highly recommend!read more

These guys are the most helpful and professional staff I've ever worked with .They have by far the…read morecleanest units in town .

Easy finding a unit, great staff, good air quality in units. Looking forward to the movie inread more

I needed a short term storage solution (2 months) and this place was perfect for that! Everyone…read morethat works there is so kind and helpful. It is amazing that a moving truck for moving into the unit is available through the storage unit company! There are also some great deals available. I would recommend and will use this place again in the future if needed.

When I went in originally to rent my storage, La Shonda helped me. She was great. She took me…read morethere, answered all my questions and got me set up. When I returned to move everything in Todd helped me get the locks on and explained everything. Everyone is so kind and professional. The facility itself is very clean amd it's easy to access everything. I couldn't be happier with this facility. Thank you La Shonda and Todd!!

Convenient location and was able to rent the space right away. Great customer service.read more

Great service from Ari the front desk. So far everything has gone well! Easy to rent the unit and…read moregood location. Amber was also great when I called to information and she took great care of me!

Excellent service from my initial contact with customer service to the on-site representative…read moreAaron. They were fast and efficient, and the facility are nice and clean.

We have had GREAT SUCCESS with four lovely individuals -- Dylan, Aaron, Will, and Megan. We are so…read moreappreciative for their friendly support and kindness. They're stellar!

zai helped us find the right unit and helped us input information that allowed us to complete most…read moreof the transaction on line!!! rj jones 9/09/2026

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

Great service. Clean facility. Would highly recommend for anyone needing storage needsread more

David had great customer service and was so friendly and welcoming. The site was very clean and…read morewelcoming.

Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

We rented a storage unit here and it was great! Our unit was curbside (I think all units here are),…read morewhich made moving in and out very convenient. It is very secure, and seems really well run. Everyone in the management office was helpful. If we ever need storage again in San Diego, we'll be going back to CubeSmart!

This company and storage facility is terrible. Do not store your belongings here. I had a break-in…read moreat my storage unit, and the company was awful in responding and helping with the situation. This response was led by the district manager, Frankie, and the vice president, Dana, in late October 2025. It took two months to speak to either of them upon request, and the issue had to be escalated. There's email documentation of my requests to speak with them from Ron and Aza, both of whom work at the facility. I also have video footage from when I first witnessed the break-in. One of the employees was so appalled that he offered to help me pick up the pieces while on the job. Ultimately, I wanted to know what the company would do about the situation, as I did not feel comfortable making payments after the break-in. I expressed the damage caused and the effects of poor management. This company is a poor representation of customer service and care. Legal action is pending because I've visited their facility multiple times and seen the gate open after hours, compromising security. They have terrible surveillance and none in the hallways of the storage units. It's very poorly run and managed. They seemed to care little about the break-in. My experience with Frankie was disappointing; she was insincere about my situation and did nothing to resolve my needs. The same applied to Dana, who sided with Frankie after filing a complaint and disregarded my concerns entirely. I regret storing my belongings here and plan to leave as soon as possible. My advice is to avoid this company. Dana did nothing but support Frankie during our call after I took more time out of my day to explain the discrepancy. She claimed to be seeking a resolution but offered absolutely nothing. The only thing she did was side with her employee, which is unfortunate. This has been the worst display of customer service I have ever witnessed. She had nothing to offer for a resolution. This matter was escalated multiple times, and I filed a complaint against Frankie for her poor display of customer service and utter insincerity in the way she spoke to me. Now my complaint extends to both Frankie and Dana for their poor customer service and care. This company ought to be ashamed of itself. Dana actually said, "you can move out if you want." Such a terrible display of customer service. Stay away from this place.

I've had to go here for a number of things, and all but once, the reps went above and beyond in…read moretheir help and/or attitude. (The one "bad" time, the rep just wasn't AS helpful as I know they can be, but maybe he was having a day.) The line can be long, but that's based on time of day and how much help someone needs. Since I'm not a tech guy, and I truly need their help when things are out of the ordinary, I can't blame them if others need help, too. But while waiting in line, I also hear bits of the other interactions, and it seems to me that most people have a great experience as well.

I was hesitant to bring my package to a smaller UPS location, but Joseph completely exceeded my…read moreexpectations. I walked in with a big, heavy box and mentioned I needed help, and he was incredibly friendly and willing to jump right in. He grabbed a trolley, rolled it out to my vehicle, and brought the box inside for me, then helped me pick the right shipping option and helped me pack and label everything properly. It's rare to get this level of genuine, hands-on customer service these days. Thank you, Jacob, for going above and beyond it really made my day!